RR Plumbing Roto-Rooter

Wow, this was the highest bid and worst explanation of work done. When he left I had no idea of what work they were going to do.

Great service. Simple phone call. Arrived on time. The price is little high. It’s actually just a simple clogged toilet. But the service was smooth and quick. So good overall

Our technician William was great. Very professional and unclogged our backyard drain quickly.

Do not trust this company or their lying patronizing representatives. They will string you along and keep lying to you about when they will arrive.

John Grossi (Tec# 1484) Branch 128. I contacted RR plumbing for an estimate to fix some issues with the sewer line. John showed up and explained to me, in very clear terms, my options very patiently. He was not rushing through it vaguely like some other tech’s who had shown up previously. Very pleasant person to deal with.

Roto-​Rooter are fast and dependable. They may not be the cheapest plumber but their customer service makes up for that!

Service: Fixing a leak
Cost: $ 282.00
Technician: Cory (#2088)
In-​flow toilet pipe (i.e., the one that carries fresh water into the bowl, not the one that carries away the waste water) sprung a leak this morning. Seeing as I live in a one bath apartment, I needed this taken care of sooner rather than later. I had a lot of difficulty finding anyone open on a Sunday. As their offer 24 hr service, RR was.
My biggest complaint would be how long it took for someone to get here. I was given a window of 4 – 8 PM and no one arrived until almost 9:30. Frank did call me twice to apologize and assure me that I hadn’t been forgotten about. It wasn’t too big a deal for me since I wasn’t going out after 8:00 on a Sunday night anyway, but it’s something to keep in mind when scheduling your appointment.
The appointment itself, however, went very well. My technician was Cory (#2088). He was very friendly and knowledgable. Cory anwered all of my questions and explained to me what he was doing as he did it. He was efficient and did not make a mess.
Bottom line: arrived an hour and a half past the appointment window, but they came on a Sunday, the fixed the problem, and the technician was great.

I had the unfortunate problem of a clogged drain in my tub and bathroom sink. Although the service call was two hours later than originally stated on the phone, my technician, Walter #4303, erased my frustration. He was friendly, very professional and cleaned up afterwards. He explained the cost (which I thought was high, even with my senior discount) and explained the procedure. He was very through and would not stop until all problems were resolved and I was satisfied. And thanks to Walter, away went my clogged down the drain…

Came within 2 hours of booking an appointment. Great service by Frank and he fixed the issue within 2 hours. The downside to Roto-​Rooter is that it is expensive. 4 stars

I am pleased with the job the plumber did. He was professional and cleaned up after finished fixing the bathroom sink. A little bit expensive, and I had to wait long since the plumber was coming from Queens into Manhattan.
He explained and showed me what he replaced.
Great Job Danny.

Unilocal needs to come up with negative rating system. wasted 4 hours waiting for their non-​existent plumber. what’s worse was some dude from the company had a nerve to call me as «courtesy» to lie that this non-​existent plumber was coming soon. wasted another hour relying on that. i firmly believe all the good reviews are people who just set up a Unilocal account to give them a positive review which this business does not deserve. negative five stars.

Overall I was pleased with this service though it seems to be on the expensive side. In my case, I feel I paid a premium for quick and convenient service, and a six-​month guarantee. Two weeks after closing on a new house (and I’m a first-​time homeowner), the sewage drains in my basement backed up. I called the national number and was told I’d be visited by a plumber within 3 hours. I received a couple of phone calls updating me along the way, which I appreciated, and the plumber arrived within a ½ hr of the time promised. At first I was quoted for only clearing the sewage drain, to which I agreed. He went to get his equipment from his van and I guess made a phone call, because it took him about 20 minutes to come back. When he did return, his recommendation changed, to clearing both the sewer drain and the branch drain at the rear of the basement (since that’s where the backup was happening). This almost doubled the price (ouch) but I felt I had to agree because I was definitely in need of service ASAP. He spent about 90 minutes clearing the drains and he was pleasant and courteous. In the end I asked him whether the «liquid plumber”-type product that comes with all Rotorooter services was something I was required to pay for or if I could save some money by taking it off the bill. At that point, the technician said he could discount the labor part of the bill instead — which I very much appreciated. In the end the bill was still quite hefty ($ 840 including tax), and I have no idea whether all the work that he recommended was required or not, but the drains have been fine ever since and I do enjoy the peace of mind of the 6-​mo. guarantee. In sum: It was a good solution for me as a new homeowner without a regular neighborhood «go-​to» plumber and no time to get multiple estimates.

This is a revised review. I’m beginning with the original review: «UNBELIEVABLY BAD SERVICE! These people have no idea how to operate a business and their plumbers do sloppy work that will leave you with a massive mess. Then when you call to tell then to clean up, good luck. Clean up yourself. I called because of a leak in a shower pipe inside the wall. I called at 9:30am and was told they would arrive at the latest 1pm. After many phone calls, the plumber arrived after 7pm. The shower is in the bathtub and he had to break through the wall. He did not put down any plastic sheeting to protect the tub and catch debris! He found the leak right away and was annoyed to see that the repair would be difficult! Annoyed! He made the repair and by the time he was done he was quite angry, possibly because his boss was yelling at him on the phone about finishing up fast and getting to the next job. When he was done the work cost me just over $ 750 and he left all the broken tiles, bits of metal, rings, solder in the bathtub and stormed out of the apartment complaining he had to work all night. I called RR to complain about all the debris in the bathtub and demand they send someone to clean up, and they said they would send someone first thing the next morning. That next day by 3pm!!! they were claiming somebody was „on the way“ and I told them to forget it. What a disgusting operation.» Following the posting of this review, I was contacted by Jim Gannon from Roto Rooter, who was extremely apologetic about the delays and the attitude and the mess left by the plumber, and said he would be dealing with it. He offered me a $ 250 rebate which I accepted and asked if I would consider revising this review, which I have. I now leave this story in your hands to judge when choosing a plumbing company. And one thing is for sure. Never make a repair without using a licensed plumber, regardless of cost. You will regret it.

Nick was excellent. He solved the problem in like an hour. Very nice, professional guy.

I am going to start off with two stars, they gave me a 10−12am window. It’s now 727pm. Like who does this, call me and tell me what’s up. Omg. I change my mind, they get 0 stars! Dispatch return my call with even more DUMB NEWS. Ending the conversation with I am sorry, my supervisor will give you a call. He r she never did. Pure horse dodo.

We had a major sewage plumbing issue at our business last week which could have resulted in a terrible situation. Roto Rooter was very quick to respond and kept informing us of their ETA before they arrived, checking in regularly. We had a gentleman named Roger come to our business and fix the problem. He was very knowledgable, helpful and patient. He spent almost 3 ½ hours fixing the major problem and our water usage was uninterrupted. Roger and Roto Rooter saved the day!

My experience with Roto-​Rooter was great. My plumber, Henry, was efficient and friendly. After a few moments all of the water immediately drained! And he even helped with some of the major clean up! Thanks, again!

Its great to have a company around that you can depend on when you have a problem. I have dealt with Roto Rooter twice in the last year. First time, it was an emergency when I was selling my house and few hours before open house on a Saturday and they came through for me, the guys were great quickly took care of the issue and like nothing happened. Last week I had a technician come in, Tom came by and looked at my new house, I had him service the house before any emergencies happen. Tom was great, very informative and educational. He checked everything. Very happy with the service. Thank you again.

Quoted $ 505 + tax for a 15 minute drain snake. Are you kidding me? Simply predatory.

Terrible, terrible experience. My wife had to wait from 2pm until 10:30 at night — being strung along every 30 minutes they’d be there soon… Only to then be told they won’t be coming at all and will come the next morning between 11 and 1pm.
The next morning at almost midday? A phone call to let her know they won’t be there for another 6 hours.
Ridiculous.
Avoid.