Rowland’s Bar & Grill

About a week back I was in NYC for work… Brought my girl with me to vacation simultaneously. She shopped, I met her after work. One day we found this bar underneath Macy’s. Our bartender Ali was a gentlemen. Tell him what spirit you prefer and how you like it. Or do what my girl did and ask for recommendations. Either way he’ll make an excellent drink and tend the bar well. The foods good too. This joint had an awesome vibe though because our bartender was dope!

I just visited your burger truck downstairs Macys’ (Herald Square) something I’ve done quite often. Only this time I stood there (well after going to see what kind of sweets were by the coffee today) — I ordered a cheeseburger and fries (which I only walked out with the burger) — while waiting other customer’s came and ordered burgers, double burger, double cheeseburger (all with fries) and one man ordered a hot dog. So the worker put the burgers on the grill (with gloves) and then proceeded to grab burger buns out of the package with the same gloves he touched the raw beef with… yuck (a recipe for Salmonella and many sick customers) — I pointed it out to him and he threw the buns (except mine which was already prepped since I was there before the other folks) wish I had stood around to watch what he was doing (I really wish now that I didn’t consume the burger at all — but I was starving) (hope I don’t’ get sick) anyway he put new gloves on put the buns in the container then grabbed a raw hot dog and with the same gloves prepped the rest of the buns (you know lettuce, tomatoes pickles etc… he then proceeded to put the burgers on the bun (the only problem is he never dropped fries in the fryer) so I said to him you don’t have any fries — he said they will be done in a few… OMG — he obviously needs to be retrained on all aspects of his job and the board of health would have a fields day on your company should they ever witness what I did today…

Get the ribs and thank me later.

Rowland’s is a terrific restaurant hidden away in the cellar of Macy’s Herald Square. I was informed that the restaurant opened just three months earlier and is operated by Patina Restaurant Group who also ran the old Macy’s Cellar Bar & Grill. The new space is massive upgrade, beautifully designed with white washed brick, a stunning wood-​polished bar counter and an open kitchen where the cooks work their magic. If available, ask for a banquet (very comfortable). Upon entry the hostess welcomed us with a big smile and immediately whisked us to our table where we were greeted by our handsome server who took extremely good care of us. Although busy our server still found time to check in on us throughout our meal and make sure we had whatever we needed. We asked him what were the best items to order and he stated the ribs, crispy chicken and the house burger. Boy was he right!!! The fried chicken was succulent and full of flavor. The burger which was enormous was possibly the best burger I have ever eaten. We also tried a terrific BLT for $ 16 which had a Sriracha-​honey glaze, served with big steak fries. We were visited twice by two different managers who appeared to to be working the dining room and checking in on all guests. We unfortunately didn’t have room for dessert but will definitely be back for the Brooklyn Blackout Cake. We were all very surprised at the the quality of the restaurant considering it was in Macy’s. We will surely be back next time we are in town.

The cashier doesn’t understand the concept of you don’t touch people’s food, the service is slow AF and after waiting so long they almost gave my meal to another customer that just ordered food. The service severely lacks every since it first opened and not worth the money!!!

Services is to slow. That have plenty of employees, waited 1hr 45 minutes for a 2 burgers and wings? For real though?

Attractive restaurant with great food and good service. Had a delicious burger for dinner. Nice dining room with whitewashed brick walls and open kitchen. Surprised to find this downstairs at the Macy’s, would recommend for lunch or dinner.

Wow! Such a hidden gem. So glad we found this place. The food is all amazing!!! Brussels sprouts are off the hook and will make your mouth explode with flavor. The onion bread rolls are great as well.

Great food and excellent service. They start you off with their house made pickled vegetables which was a great change from your typical bread service. The matzo ball soup was absolutely delicious and their pastrami sandwich was a hole-​in-​one. Simply amazing! Desserts were ginormous and would recommend to share. Came in for brunch bur definitely looking forward to come back to try the rest of their menu!

I read that the food is good here but the service… SLOW. We just wanted a quick bottle of wine to split and the bartender must have had other things on his mind rather than bartending. Finally a sever helped us but seriously… it was like pulling teeth.

Rowlands is worth every penny. Located in the basement of Macy’s, Rowland’s offers great food, ambiance, and service. Everyone is so friendly. I will definitely go back.

There’s some promise here, but the service is a shit show. It’s as if the Keystone Cops (forgive the dated reference, my hipster brothers and sisters) decided to open a restaurant. After not being able to get any service the first ten minutes, no fewer than four people showed up to take our drink orders within the next 10 minutes. This included two who seemed to bicker over whose table it was, a third who explained that the two were bickering and therefore banned from our table, and then a fourth who was assigned after #3 told us his shift was ending. At 1 pm. The food is okay but overly ambitious with simple dishes. Hot pull-​apart bread smelled and looked wonderful but was under-​baked and doughy. What should be simple matzo ball soup inexplicably served with a heaping quantity of kale leaves floating about and rubbery chicken chunks which had clearly and rudely been introduced to the broth at the time of plating. Burgers are solid but overly complicated for no good reason. And for all those servers milling about (and few customers to serve), good luck getting a drink refill or a check before Macy’s starts their Thanksgiving Parade. Things should improve, but for now this is an overpriced work in progress better left to some poor tourist’s discovery.

The food here is always consistently good! Excellent service as well, I always happen to have the same server by the name of Paul and he is always so friendly and pleasant! My favorite thing to order is the chopped salad, and the pull apart onion bread is amazing! I come often on my lunch break and I always appreciate that my food is out quickly and the vibe, although busy at times is never chaotic which is a nice little escape during a busy day. Great spot!

This new hidden gem is a true treat, located near the new «Chef Street» in the basement level of Macy’s. The brussel sprouts with pancetta were to die for! The ambience of this bustling authentic NY cuisine pub add a fun feel to a delicious meal. The waitstaff was very attentive, and the cocktails were a hit. I have a lot of food allergies (gluten, dairy, & nuts), and the staff and management were very considerate of my needs and extra accommodating. This restaurant is run by the same restaurant group as Stella 34 on the 6^th floor, and the excellent service was consistent with upstairs. Can’t wait to come back!

Sat at the bar for lunch today and had the most delicious White Fish Chowder. The restaurant is in the Cellar at Macy’s and they did a great job… space is lovely, staff is friendly, and most important the food looks and tastes great. If you sit at the bar you can watch the chef’s prepping the dishes. The mgr took pride in seeing that every plate that went out was perfect! Great neighborhood place for lunch.

Went in for lunch with my boss and we ordered the Smoked Fish Chowder. I’m not a soup guy and wanted the burgers that looked amazing but didn’t have time for the 20 min wait for them.
The staff was very pleasant and we sat at the bar, watching each chef prepare their dishes. They were real pros caring about the preparations to the presentation. The manager was putting on the final touches on each dish before she allowed them to be taken to the customers. Watching her, you can tell she was a pro at this and really cared about each dish. We made sure to let her and the chefs know how pleased we were.
The soup came out a short time after our order and my God did it look beautiful. It also tasted amazing. It wasn’t salty or watery like all the other soup places. This was made with love.
Can’t wait to go back to try the burgers when I’m not in a rush!
Ray T.

Oh my godu! Everything about this place is fantastic. It literally appeared out of nowhere and blew my mind. The burgers here are amazing, they had fresh pickled vegetables which were amazing. Everything tastes insanely fresh and the service was too notch. ¹⁰⁄₁₀