Rosenblum Eye Centers

Do not go here. I’ve made the mistake of coming back each year and continue to have a frustrating experience. In addition to charging exorbitantly, separate from co-​pays, for exams (they somehow justify that they need to write you new contact lens and glasses prescriptions each time, even though nothing changes in the prescription, and charge $ 50 and $ 65 each for this), they’ve also written my prescription wrong by putting in the wrong number via a typo two years in a row. Furthermore, this year they heavily dissuaded me from using 1−800-Contacts to order and arguing that it was the same price and made more sense through them. I’ve now waiting three weeks for my lenses to arrive, have never received tracking orders, they posit the company lost the order and they had to re-​do, and have been unable to give me tracking information. They are also telling me I need to send one set back on the chance I receive two– when it’s their screw up. This place is run poorly, and can’t get their act together. I plan to never go back.

I have been going to Dr. Margolis for a few years now, when she was in her own practice and once she joined Rosenblum Eye Centers. While she may be an excellent doctor (thankfully I have only had to have routine checkups) she consistently makes me (and others) wait, sometimes in excess of 1 hour just to be allowed into the «inner sanctum» where you have to wait again. My time is just as valuable as hers. In my opinion there is no reason for this. I will not go back

I have been going here just to get my Rx glasses made and they participate with my vision insurance. Even with insurance, my bill is usually about $ 300. I dont go here to see the doctors.
BUT these people are never open !!! I went there about 430pm (Monday) and the medical practice side of the business was open but the glasses «store“was dark — WHY … Dont New Yorkers get Rx glasses on Monday after work and at the end of the year so we can use up our annual insurance/​flex pay ???
I went there last week on Friday at 3pm and they were completely closed.
I dont care what religion you are, If you are going to run a business, you need to be in sync with the rest of the city that you serve. I am tired of wasting time going to this place that is not prepared to serve customers.
I have spent a lot of money here in the past.
Now I will be taking my money somewhere else. This place is a ridiculous waste of time.

This place could not be run any worse. Some of the physicians there are great. The office staff is the worst possible. They hire aggressive woman from the orthodox Williamsburg area that lack the ability to speak to people nicely at this posh Madison office location. You are told to come on time and you will wait at least 2 – 3 hours to be seen. Again, they have some good doctors but they hire the worst front desk staff. The medical techs are good. I have to give props to the med techs. The front desk administrative staff is what makes this a 1 star office.

This place is horrible. I read about dr. Rosenblum on zocdoc and made an appointment with him because he had a really good review. When I get there, they told me he wasn’t in and so I was handed off to someone else. This place is old and smells and is just so stuck in a time warp. Then I come back a week later and the person who is reviewing my records has no clue what’s going on and keeps asking me what I did the following week. They honestly have no clue what they are doing. I feel so uncomfortable here.
Also the girl at the front desk is a huge b*tch. So unfriendly, why would I want to go back?

Unbelievable — Un-​bloody believable. Had a routine eye exam, nothing out of the ordinary. My prescription changed a little, regular drops for glaucoma exam and regular cataract exam. I go up front to pay my $ 20 co-​payment and I’m told that there’s an additional $ 50 out of pocket charge for my new eyeglass prescription because my insurance won’t pay for a prescription. This office is coding a routine eye exam as a medical condition which allows them to charge an additional $ 50 to transfer the new eye prescription from my chart onto a prescription pad. Outrageous
I called BCBS and complained about this. BCBS was kind enough to call the office and ask for an explanation regarding the additional $ 50 out of pocket cost for my new eyeglass prescription. They were told that I went in for a medical condition and that was why they were charging me for the prescription. This was an out and out lie. I went to the office for a routine eye exam and nothing more. Beware of this office and their incorrect billing codes. STAY AWAY or at least inquire about their billing to your insurance before making an appt. with. NY is full of eye Drs. no need to be ripped off.

If you read the reviews they have nothing to do with the quality of the staff but only of the administrative services. Its a pity that one reviewer is upset that she has to show her insurance card each time she goes. Whats that twice a year she has to pull the card from her wallet? Having a huge amount of doctors on my health roster I find every single one of them requires a show of the card information each time, in these Obama care days we should be grateful to have insurance left to us.
I have waited far longer in many doctors offices. Don’t pay attention to the minutia you are going to a doctor NOT a hairdresser or nail salon. Its the quality of the doctor you should care about and that is FIRST RATE!

Slow with bad customer service. Stuck in the Stone Age only accepting faxes, unable to send via email.
Read documents carefully. Especially the last page before signing.
Warned.

Wow — not seeing what people are disliking with this place. I saw Dr. Margolis here and she’s a treat — very professional, helpful about what tests to do, and in particular very thorough — staying until 5:30 to make sure everything was done properly. The assistants doing visual fields and other test were competent, and the admin staff at the front were friendly and professional. The only thing might be that their selection of glasses isn’t as huge as a big box store and they might be more expensive, but that’s not enough to give them a bad review. The people I dealt with were absolutely fine. I could also get an appointment within a week, so that was fantastic to see a specialist so quickly. Like any review, take them for what they’re worth — and if someone’s posted only 1 review and this is is, maybe check if that’s a review worth using that to base your decision.

Don’t use these guys for glasses, you’ll end up having to take out a loan!
They quoted me over $ 400 just for a set of lenses that would take 3 weeks to make. The sales guy told me that I absolutely needed the super high index lenses (for an extra $ 80) or my lenses would look bad … not wanting to spend that kind of money on lenses alone, I looked around for a second opinion.
… another near by brick and mortar eye place quoted me HALF their cost for lenses AND frames …
… and a popular online retailer was able to make me an entirely new pair of glasses for $ 95 AND they told me that I definitely did not need the high index lenses. I just got my new glasses in less than a week, and they look great!
These guys will try and rip you off! Stay away!
(they also refused to give me my pupilary distance when I called them to ask for it, even though they had just measured it … so I went to another brick and mortar store and they did it for me for free)

The negative posts seem focused on very secondary issues. I went to Dr Rosenblum for eye surgery, not eyeglasses, so this review might be apples v oranges with the complaints about glasses fittings. A long wait time (which I personally have not experienced), insurance hassles (which might be on the insurance, not the doctor) are a drag, but if you want someone who cares and knows what they are doing operating on your eyes, go see Dr. R. He called me at least six times at home to follow up on my surgery. Everything about the experience as exceptional. For demeanor, care, and all that, think Hank on Royal Pains.

It’s a wacky establishment. You wait for hours to see an optometrist and if you complain about wait time, you’re handed over to a white coated individual who performed eye glass fitting though she wasn’t credentialed. On their bill they credited the actual optometrist. I was going to get glasses there but the selection was awful and the salesman was obnoxious when he saw I wasn’t an easy sell. Of course the MD gave me an eye exam though It wasn’t needed.(I had my yearly exam elsewhere) but he didn’t ask. So he could add that to the bill. Now I have a questionable prescription and I’m looking for a good optometrist elsewhere (on ues) who has fashionable frames that suit me. This «center «is a literal trip down the rabbit hole.

One of the worst places in terms of staff, politeness, and wait time. Rude front desk staff, bad attitude. I waited for one and a half hours to be seen. The other reviews are right, avoid this place at all costs. Very unprofesional. Lady at front desk kept stating how much she had to do and she was not doing anything, just kept complaining that she cannot work in this office anymore. Hope the owner reads these reviews and fires the incompetents that work here.

Unfortunately, the reviews are true. My first visit was ok, but every time I have dealt with them since my experience has been horrible. You cannot not even call without a receptionist asking to put you on hold. I called a week ago to have the doctor fax my prescription to be filled just to find out they never faxed it! Now for the third time in three days I’ve been on hold for 20minutes again. who has time for that?!! The doctor i see is great, but the experience with the rude and extremely unorganized front desk staff is enough to steer myself and I’m sure many others away.

Sadly the bad reviews here are true. They are rude, they charged me twice what they said they will charge me and wouldn’t take responsibility for it.

I have been attending the Rosenblum Eye Center for about four years now.
Every time I have gone in for an appointment they have continually asked for my insurance information. Fine, no problem giving that to them. But what irks me is this: upon asking for my information, they make a note of it and say that it will now be put into my profile (nothing weird yet). So I figure, «Okay, that’s taken care of.» Skip to my next visit when they ask again for my insurance information because «They don’t have it on my profile.» (Getting weird). This has happened EVERY time I have gone in for my eye exam. Which leads me to believe that on a simple data entry level, somebody isn’t doing their job. (Weird).
Cut to my most recent experience. After yet again asking for my insurance info because it STILL wasn’t in my profile they tell me that my visit is covered and I am all square. About a month later I get billed for a crazy amount of $$$. When I call them up and inform them that I was told my visit was covered, the person I spoke to on the phone told me that in fact I WASN’T covered for the visit and that it was an office mistake and had I waited a month my visit WOULD have been covered.
To sum up, the office response was: «Yeah… our bad. So, can you pay for our mistake? Mmm… Thanks.»
While I do like my Dr. who practices at the Rosenblum eye center, the front office operation is such a joke that I will not be returning.

Admin here is total disaster. Had to schedule surgery but they never answer the phone, no return call for multiple voice messages left at desk. And you meet the receptionists and they are super nice people, so I must assume they must have bad phone service or caller center. Either way I never got through the wall of deadbeat and ha to seek secondly place to receive my surgery. Doc is nice guy, I’d love to have him take care my eyes, but while appointment making process is huge turn off. Look else where.

I will upgrade as I continue to go for annual check ups. I went on the recommendation of my husband. He’s been going to the Brooklyn office for some time now and likes the service. He feels they have latest equipment and such. But I am partial to Manhattan so I actually sent an email asking for what I thought would be a last minute appointment. I got a call right away (the next days since my email was sent pretty late). They left a message. I called right back told them I was a new patient what I was looking for and the receptionist suggested Dr. Belous. I did have to wait and extra 15 min. past my appointment time but in what doctor office don’t you wait at least 10 or 15 minutes. I find some of these reviews rather suspect. Especially some of them don’t even bother to write a review for another location under the correct profile. I don’t know. Maybe R.E.C. attracts stupid clients.
I found the place to be quite neat. The reception was friendly. And yes the eye glass center will be closed. I assume because they are Observant Jews and they have their OWN holidays so they may not always be there. Geez get over it! Read a calendar.
Anyway I really enjoyed Dr. Belous’ demeanor and she spoke at length with me about my concerns. I look forward to dealing with her and the office in the future. I am in New Haven now but I won’t leave behind my beloved New York City. So there is definitely a chance for a 4 star upgrade in the future.

This place is horrible. I started going to Rosenblum eye center only because it was close to work. The staff is slow and unorganized, the wait time is exhausting. I have been meaning to write a letter to them directly because of my horrible experience last time I was there.
After getting an eye infection I made an appt to see a doctor here. The doctor I saw (indian female doctor) was very rude and had zero compassionate about my eye problem. I got drops and continued the treatment for over 2 months of what she prescribed. One particular visit she decided to give me drops that made my vision really blurry. She neglected however tell me how long the drops were going to last and instead just let me just leave the office. I was unable to clearly see the whole time I walked back to my office! Plus the bright sun shining made it worst! I was literally walking blind!!! I could of been hit by traffic! On the next visit she basically gave me false hope that I would not ever be able to wear contacts again, that I would have to wear glasses the rest of my life! (knowing that I never wear glasses, it was a big deal to me)
After hearing this news, I randomly chose another doctor nearby. Stahl Eye Center, just down the street. (Btw No I don’t work there, this is an honest review)
Oh boy what a difference!!! The staff there was soooo nice and accommodating! My appt was at 12:00 and I saw the doctor at 12:05! The doctor was really nice after I told him my story. He prescribed me a different type of contacts that alleviated my problem and I was happy again wearing contacts… after just one visit! I’ve also had no eye problems ever since.

The administrative staff is downright awful. So awful, that I decided to cancel my appointment, and will be looking elsewhere for an eye doctor in the city.
I called as a new patient to schedule an appointment. The receptionist was rude and not accommodating about scheduling a time that would work for me.
This review is not a review for the doctors, but for the admin staff. It’s all about first impressions, and this left a sour taste in my mouth.