Rose Associates

Um… I’m honestly surprised by other reviews. I’ve had nothing but good experience.
Staff is very helpful & professional, repairs are done fast, communicating with management is easy.
I love my apartment and building and do not see why anybody would complain.
I’ve had 3 landlords before, in manhattan and brooklyn, and this is by far the best one.
PS. Somebody said «they loose checks», well maybe move in to the 21^st century and pay online…

I’ve lived in one of Rose’s apartment buildings for over 5 years. When I moved in, the shower was broken. I have asked building management to fix it repeatedly and they have ignored me. This spring, I asked for a simple maintenance request to be taken care of (my apartment to be repainted since I’ve lived there for 5 years). It took 3 months, 10+ emails on my part and having to deal with our not very pleasant building manager to finally get it scheduled. When it finally was painted, some of my personal property was broken and I still have received a response to my complaint about that. I assumed that living in a luxury apartment building and paying a premium would mean that I would not have to deal with these sorts of issues. The whole experience has been (and continues to be) extremely frustrating.

This is a pretentious, over priced, inflexible management company.

This is an update of my previous review (see below).
After I posted my review, Rose Associates proactively reached out to me right afterwards and their senior management team really helped us sort things out quickly. We were able to pro-​rate our rent on both sides and moved into our new apartment smoothly. Obviously, the management team cares about customer experience and satisfaction a lot and they put their words into actions!
The reason why I’m not giving more than 3 stars rating is because we didn’t get the same treatment from the leasing manager in our previous building. Honestly, she was not very nice to us. Even after the escalation, she kept the same arrogant attitude. It would be great if the customer obsession can be a consistent culture across the board. It’s a big company, so it might take a while.
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We really hope someone from Rose Associates can see this post ASAP. It’s been a terrible experience for me and my husband so far.
We decided to move out from our current building, which is a Rose managed building, due to the construction noise. We submitted our application for a condo, which coincidentally is also a Rose managed building. The application has been pending for more than a week due to the fact that the managing agent in Rose is understaffed, so we may not able to get the application approved in time and move out before our current contract ends.
Rose Associates claims that we have to extend for at least a month and they will charge us 40% premium on the monthly rent, even if the delay is caused by their internal staff.
They also charged us $ 250 credit report + criminal report fee for me and my husband and also $ 80 fee only to get a simple reference letter…
The whole experience is frustrating and disappointing… we really hope this can sort out quickly…

PLEASE SEE UPDATES AT THE END OF REVIEW:
My husband and I are very frustrated. Rose Associates took over our building early this spring and our lease was up at the end of June. We had to send multiple reminders to Rose Assoc to send our lease renewal to review. We were told repeatedly we would receive it «the next day» but it never arrived. Finally, less than a month before the lease was up, we received the lease – with a 10% increase in rent. We were able to negotiate it down a little, which was great, but nearly 6 weeks later (and multiple emails back and forth) we still have not received our signed copy. In the meantime, I have found that I am pregnant with our third child. We are living in a 1 bedroom, and I just can’t imagine living here for another year as a family of 5. In the past, we were denied a transfer to a 2 bedroom, as «none were available», even though someone was moving out just at the end of the hall. So, we looked around and were very fortunate to find a 2-​bedroom within walking distance to my kids’ school with a move-​in date of Sept 1. We have been emailing and calling Rose Associates, trying to stop the lease renewal process or find other options for our situation, but they are non-​responsive. Phone calls are not returned. Emails are not returned. This afternoon, we even went to their office and were given yet another name, but she was «out» for the afternoon. Now, we have less than a month to figure this out, and I am beyond myself how to get everything organized with 2 kids and another on the way! I love this building, all of the staff are great, and I wish we could have stayed, but they made it impossible by not offering us an alternative. Now, we just need to figure out how to move on with our family and I need to find someone who will take our calls/​emails and help us! UPDATE: I sent CEO an email and he must have forwarded it on as we were called this morning. fingers crossed, but it looks like we are going to be able to work the move out. yay! I will update either way once we know for sure. UPDATE2: we were able to work with an exec at Rose Associates. He was extremely generous and let us out of our lease. We were able to move out at the end of August and just received our deposit back this week. ALL IN ALL: If I could give 2 reviews, …we are very pleased with the response we received from the executives at Rose – they were more generous than we could have hoped. (5 stars!) However, we do wish that we would have had better response from our apartment liaison, and to have learned about our rights as tenants before escalating to that level. Perhaps there was some confusion as they had recently taken over our building?

AVOID. AVOID. AVOID. This has to be the most frustrating management company to deal with. I only lived in my building for 8 months and it was a disastrous construction zone the whole time. Countless days of electric and water being shut off from 9 – 4 on certain floors/​apartment lines — what about people who don’t work standard office hours or work from home? It left my apartment uninhabitable for half the day. Unintended consequences of construction also left us without heat and hot water in mid February aka the coldest time of year in NYC. Through all of this there was (of course) nothing done to compensate current residents or make up for the fact we were suffering through all the construction.
When it finally came time to move out my frustration only continued. I had to call/​email about 15 times to get a hold of anyone to request a reference letter to include in an apartment application. It took me leaving work early and going to the office in person to be able to finally get the letter. I nearly lost my new apartment since my application was incomplete without the reference letter. Then, I was told I had to reserve the elevators and obtain a COI from the movers. I’m still waiting to hear back about those chains of emails — thankfully a friend who moved out a month earlier had the COI info and the doormen helped with the elevators since office managers never even bothered to respond to my emails and voicemails.
My nightmare with Rose didn’t end on move out day. They waited the entire 60 days to return my security deposit and like before I had to call multiple times to get in touch with anyone to ask about a status while waiting for the check.
Maybe the company is growing too fast or taking on too many buildings for its own good. The fact that it is impossible to get a hold of anyone or an email response without having to call/​follow up 10 times is absolutely unacceptable in my eyes. This place is such a joke and I am just SO glad I am finally done dealing with their shenanigans. Save yourself all the headache and rent from ANY OTHER management company. ZERO STARS.

We had a very poor experience dealing with Rose Associates after they took over building management of our building from Related Rentals. Building management was not honest in their dealing with us, offering to honor promises made by the old management company but then reneging. It is sad, because the building was a wonderful place to live under the old management company but quickly deteriorated after Rose took over as Rose clearly manages everything to a short-​sighted view of profits rather than keeping tenants happy.
There are many, many options for luxury rentals in New York City and there is no reason to choose a building managed by Rose given its unfriendly and dishonest management style. Rose, when you make a promise to a tenant, make sure that you keep it.
Update:
In response to management’s comment, the bigger issue than not honoring Related’s policy was the promise that was made to us that it would be honored. My wife and I were both told, by a Rose associate who I will not name publicly out of courtesy, that a letter proving we were offered this policy as a condition of the lease would suffice. We obtained the letter, and Rose rescinded its offer to us. Every organization has its policies but we made a big decision (moving to a new apartment) with the understanding that Rose’s word could be trusted, and unfortunately in this case it could not be.
My suggestion to Rose would be to honor the promise your leasing agent made to us. My wife and I and the related representative who spoke to this Rose agent on the phone all noted what was requested, and we provided the documents we were told would suffice. Then, with one day left before our move out, Rose reneged on its promise and informed us the documents were inadequate. This was not handled in an ethical or respectful manner by Rose Associates.
Management’s attempt to publicly pass the buck to another company rather than engage with us on a fair solution just drives home the point.

I just wanted to provide an update after dealing with Senior Management. Upon providing direct comps within the building and discussing rates, I was able to work with management to secure an agreed upon rate. My wife and I are happy that Mitch was very responsive, quick, and followed up on our behalf and provided updates throughout the process. I will be happy to continue discussions with him going forward and hope to continue the relationship with Rose. Thanks again Mitch, much appreciated.

I’m updating my review because I received my check fairly quickly after writing my initial negative review. Thanks to the woman who followed up multiple times making sure I received my check in a timely manner! I’m glad to see that Rose takes negative reviews seriously and acts upon them quickly. I still live in a Rose building and hope that this type of quality customer service continues :)

I agree with all the reviewers who have said negative things about Rose. THEY SUCK. They lose rent checks, cash them twice later, charge you late payment fees, and then report you to credit services because you won’t pay your late fees because they lost the check and even though you sent a new check to them the next month.
When I move out, I will update my review with other sensitive information so that other people can benefit from staying away from these guys. Until then, stay away fellow New Yorkers.

living at the Bradford building in uws and have to say that this outfit is poorly run. lost paperwork with sensitive info, lost rent checks that are mysteriously cashed… and all this after 2 months. all else equal, when looking at an apartment I would choose elsewhere next time. will update post if things improve. On positive note, super is good

I can’t agree more with the other posts. This company is a disaster, they are impossible to deal with, and will drive anyone crazy.
I am a resident at 91^st St, the Electra, and am extremely frustrated and disgusted by the level of noise, construction, and total disregard for residents. 6+ months of construction which has included the lobby completely torn up, hammering and jackhammering noise on all floors, an unsightly dumpster in front of the building, and now they are constructing scaffolding and renovating residents balconies. Removing access to private balconies is a total disregard for residents. Bikes, grills, patio furniture all supposed to go in my apt? Their answer is a shed in the courtyard to leave your stuff during the project (the courtyard is another resident area taken away) Guess what I might want to have access to my bike at some point this summer and spring.
There are renovations going on that are not appropriate for a building that is currently occupied. This is heavy construction work, and the best is all projects are being done at once. Why? To maximize profit when it’s done. The lobby is half done, apts are half done, scaffolding half done. This company is running this building like a business with no regard that these are people’s homes and removing rights. There have been multiple complete water shut offs from 10am-​4pm. All day, no shower, no toilet, no dishwasher or laundry. This is not a 3^rd world country yet we are expected to just continue to accept more and more. Rents go up tho, and at astronomical rent increases.
Complaints go unanswered and when they do, there is a general attitude towards all inquiries. Like we are just to accept and have no problem with any of this. I’m sure they will claim this is being done «within the good interests of residents» and for required maintenance. That is BS. This was not a building in need of renovation. This is being done in the name of corporate greed. To drive out current residents and maximize rents for new tenants.
Anyone looking for an apartment do not rent anything from Rose. Tell your friends and family the same.
Any enemies, sign them up as they will be subject to a complete invasion of rights and a disregard for anything but their $$$.
I can’t wait for Rose to comment on my post, claiming that this is being done in a positive way and that they are very concerned about residents at the Electra. All lies.
DO NOT DEAL WITH THIS COMPANY!

STAY AWAY. The slimiest, most conniving management company in New York. And given the competition, that is quite a feat. They tried to charge me an extra $ 300 a day for staying in my apartment after I had moved out because I didnt’ return the key. They didn’t ask for it back, or say anything until six weeks later when they said they were sending me a bill for staying there– which I had not. Just one of MANY slimeball tricks they used on me. They’re policies, which they stubbornly stick to are completely unreasonable and created to circumvent New York City’s very pro-​tenant landlord tenant laws. If you want to sublet, they have sixty days to consider the applicant. This is written in your lease. Their properties are desirable, but I’d take a slightly less desirable property to not have to deal with these a-​holes. DON’T DO IT. Also, I agree with another reviewer who mentioned Vincent who seems to be their bouncer/​enforcer. Why would you have someone like this be the face of your company interacting with your tenants? When all you care about is money, not service, nothing but greed, shady greed. Not worth it.

Yep. These guys drive you nuts. Very frustrated when trying to reach out to them, or get them to respond your emails or calls. The previous management was much better although sad they dont anymore.
I agree with Bo.G. I think he’s talking about 15 cliff.

The worst worst people to deal with. Do NOT try to waste your time! they will not response your phone calls and emails.

I am not one to often write reviews — but in a world that is filled with negative real estate management company reviews, I thought it was only right to call out a great one! Rose Associates recently took over as the management agent for my building and they have been nothing but great from Day 1. I am currently dealing with a complicated timing issue and they have been so accommodating and understanding. They really put the needs of their tenant first. I have to give a particular call out to Lori Ann. If you have the chance, try to work with her as she is on top of everything — any issue about lease negotiations, apartment issues, anything she is on it. Very refreshing to see in this day and age!