Robert Auerbach, MD

Doctor Auerback was very professional and efficient. The only surprise was my insurance did not cover Eyeglass prescription, contact lenses prescription and the copay was very high. In the end I paid double than at a regular eye glass shop.

My girlfriend and I both had a wonderful experience with Doctor Auerbach. The office manager was very kind and balanced multiple visitors in the waiting room, paperwork, and phone calls simultaneously without sparing courtesy.
Doctor Auerbach was extremely thorough in his exam. More impressive, though, was his commitment to being fair and honest. He made sure we knew the expense of the visit before doing anything and advised us on how to find affordable eyeglasses. I expected a slightly uncomfortable experience but ended up having a twenty minute conversation about literature and a great eye exam to boot!

You will never have a more thoughtful or thorough eye exam and the follow up is tremendous. Very easy to get an appointment through ZocDoc although I am sure calling the ultra helpful Paula would be just as easy. I waited only 5 minutes and had an exam lasting over an hour which was more extensive than I’ve ever had before. Turns out my prescription had been wrong for some time which was a big surprise to me. We tried on a couple of different lenses in my size and went to another room to see across the street as well as short distances. Ultimately settled on one lens and Dr. Auerbach gave me some samples to try but did not put any pressure on me to order directly from him. (I ordered the minimum from Cohen’s because I need them pretty much immediately but will order the rest from him.)
During my visit, Paula called my insurance company to find out exactly what was covered so I was all set by the time I came out.
As if the service I received at my visit was not exceptional enough, I happened to need a couple of follow up conversations the next day as my insurance would not cover my prescription (pathetic) and I also needed to order lenses. It was Dr. Auerbach’s day off but he called me three times as well as calling both Duane Reade and Cohen’s.
Have already recommended him to two people and it’s been less than 24 hours since my appointment!

Great experience with Dr. Auerbach. He was very thorough, and explained everything in a way that I could understand. Highly recommended.

So happy I chose Dr. Auerbach! I just moved to the area so was looking for a new eye doctor. He really lives up to all of these glowing reviews. So thankful for his kindness and thoroughness, helping me to make the best decision to improve my vision. I’ve been to many eye doctors, and he’s certainly the best.

I normally see Dr. Auerbach’s office-​mate, Dr. Cynthia Mackay. However, after my last eye appointment in early March, a fresh box of contacts, and a brand new pair of Warby’s — I noticed that my vision wasn’t quite right.
I called Dr. Mackay’s office, and they referred me to Dr. Auerbach as the soft contact lens specialist in the office (wish they had done that originally).
Anyway, I jumped on ZocDoc and had an appointment scheduled for less than a week out. For 5:30pm, which is nearly unheard of (normally I have to blow half the work day to see someone in NYC).
On to the actual visit…
I saw the Dr. tonight and he was great. He listened to my concerns, and was genuinely concerned with getting me the correct prescriptions. We spent about forty-​five minutes together going back and forth to the various machines in the two rooms of his office, and he even had me try on a steampunk-​esque pair of glasses that he can insert lenses into to give you an idea of what the glasses will actually do for you. I sh*t you not, he even offered to go outside with me so I could get an idea of how I would see in real life (as opposed to just reading letters off a chart).
Anyway, he was great. I have updated scripts, and hopefully I’ll be able to see without squinting like a mole person coming out of a tunnel soon.
(Oh, also, his office manager was swell as well. A really sweet lady who made the admin portion of the whole transaction less painful than it usually is.)
Two thumbs up.

The best! Dr. Auerbach is smart, patient and caring. He takes his time and I never feel rushed. I leave with all my questions answered. I have referred him to many people and they were all very happy with him. He even stayed late one night for me as I was running late at work.
I highly recommend him.

Being a New Yorker can take a real toll on your spirit, body and mind. Anyone who wakes up before the sunrise in New York knows battling for a spot on the 6:00 am train alone can age you by five years.
A few weeks ago, during my daily Manhattan mayhem, I started to notice that the street signs and subway arrows seemed to blur together. 95^th and Broadway started to read 9^th & Bradway; I was even having trouble making out the prices on the Dunkin Donuts menu not that it matters because after multiple trips to and from America’s favorite coffee chain store, I’ve got most of their products memorized.
After days of experiencing on again, off again blurry vision, I knew it was time to make the dreaded eye doctor appointment.
I say «dreaded» because my experience with eye doctors in the past was just that. When I was younger I was diagnosed with a lazy eye, so was in and out of eye doctors until I grew out of the problem. From the age of about 6 to 16 my nose was pinched under a pair of glasses, and my eyes were poked, teased and dilated year after year.
I had not visited an eye doctor in about 8 years and hoped whatever was causing my blurred vision could be easily treated. I began to cruise around my insurances website, looking for an eye doctor who was in walking distance of my apartment so that I could avoid giving the MTA any more of my hard earned income.
I quickly came across a 315 Central Park West office, conveniently located on my side of town. I gave the office a call and because I needed to see someone after 3pm, was told to schedule with Dr. Robert Auerbach.
I came to find that Dr. Auerbach only treats patients in the Upper West Side office on Tuesdays and Thursdays. His hours are wonderful for us working class individuals because unlike many offices in New York he has later availability.
I scheduled an appointment with Dr. Auerbach at 4:00 and after my usual chaotic day at work rushed myself to the office. I arrived to 315 Central Park West, early and had a moment to take in the incredible building. The building is beautiful, my first thought was «so this is what Cinderlla’s Castle looked like». The building is made up of some offices and apartments, and I thought to myself if you don’t work in this building… what do you have to do to live in it?
Anyway, I entered Dr. Auerbach’s office early, and was able to be seen almost immediately. There was zero wait time. His office assistant was warm and friendly and Dr. Auerbach was just as charming.
I was quickly thrown back to my 6 year old self, when Dr. Auerbach pointed me in the direction of the bear like ‘eye exam chair’.
However, the exam itself was nothing like what I had experienced before. Dr. Auerbach did not just throw my head back and squirt a bunch of chemicals in my eyes; instead he sat down with me like an old friend, and truly listened to what I was experiencing. We even went over my family health history as well.
When Dr. Auerbach did exam my eyes he did so carefully, and listened to my concerns about having my pupils dilated. I was afraid the dilation would affect my vision and had a writing assignment to complete that evening, Dr. Aurbach respected my concerns, and was careful to move quickly to get me in and out of the office in order to allot enough time for my eyes to go back to normal.
Dr. Auerbach diagnosed what was wrong with my eyes, and I was happy to learn that it’s nothing a few hot compresses and a little bit relaxation can’t cure. Dr. Auerbach coached me on how I have great vision but some slight inflammation in my eyes, and explained that we should try the holistic approach, instead of going ahead and prescribing a bunch of eye drops.
He did not push me into a prescription of any kind, or a procedure of any kind. Instead, just gave me tips on what I can do at home to improve the condition.
Dr. Auerbach is very knowledgeable, courteous, and has a very warm personality. He takes his time to listen and understand any and all of your concerns and does not just shove a bunch of machinery in your face and tell you to read through it. I also observed Dr. Auerbach speak with other patients and you can sense how much he really cares and loves his job.
Scheduling with Dr. Auerbach is a real treat that your eyes will Thank You for.
By.
Theresa Ahearn