Ricky’s NYC

I purchased 5 «Time to Party» Mardi Gras necklaces in the bachelorette party section 5 days ago for 3.99 each. Couple hours later I decided to just purchase the bachelorette party set for $ 25 which includes the Mardi Gras necklaces. Today I decided to go back to the store and return the «Time to Party» necklaces which was no longer needed.
The cashier person said they do not take back «seasonable» items and the manager was plain rude! How are items in the party section seasonable ?
The customer service was awful and their return policy is absolutely NOT RIGHT!
I will call another store and complain. If I can give this store negative stars I would !! Absolutely horrible!

I wish I could give this Ricky’s ZERO stars. I think this was the worst customer service I’ve ever received, complete with poorly trained staff, rudeness (one staff member actually turned her back on me), and the Manager’s recommendation to go to Sephora (which I gladly did).
3 months ago I was coerced into buying a $ 200 hair straightener that suddenly broke. And because it was over 30 days old, the manager claimed my receipt was «wiped from the system» and «they have no record of the transaction» — so there is nothing they could do — no exchanges, no returns, no phone #s for customer care, nothing. In the 21^st century I find this very hard to believe — and so disappointing!!!
AND THE KICKER On my way home I tried to call Ricky’s customer service (the # from their corporate website) and the line was dead.

Makeup selection here is a lot lower than other Ricky’s stores. They do have nice NYX, Palladio, and LA Girls displays, but when it comes to indie brands their selection is a bit small. This location is really great if you’re looking for bath and body and hair stuff, and they have a salon and pro section upstairs, but I find this place is usually hectic and a bit picked over. I prefer walking a little bit further for the 489 Broadway store in a heartbeat.

If you dont want to be taken seriously in NyC, welcome to vicky’s! We loveee fucking our customer because we are giant. We cant keep track of our inventory, so you customer must take a look at all of our store before we decide to tell you guys we dont actually HAVE it in stock. What the f? The associate says sorry and dont even have any afford helping us at all. What a huge joke, thats not the meet the lowest standard service in Queens.

The pro shop is awesome! Talk to Nicole, she’s the best and knows everything!!! It’s so wonderful to finally have a professional beauty supply store in the city!

I have been in a few Rickie’s throughout Manhattan. this store keeps par with the other stores; clean and well stocked. I can’t really say I have bought much at these stores but I do enjoy browsing them. The staff usually seems willing to help. This location has salon services and licensed beauty professional stock.

Here you may find brands not commonly stocked in drugstores/​pharmacies — like the affordable NYX cosmetics, and some other overseas imported brands. The store is HUGE. Service is not bad too. When I found that most of the NYX stick blushers have been swatched, the shop assistant brought me a new one.

The prices are a little high but their inventory and selection is spectacular. If I was a drag queen this is where I would shop. Really impressed with the store.

Like the variety, some staff are super helpful and some other are like they want to rip your head off (seriously being a nice person won’t hurt you) i checked in and i received a discount offered by them through Unilocal and they didn’t redeem it!

This is a decent Ricky’s location. The space is huge, but narrow, so when you walk in just keep walking back and you’ll find more and more things!
The staff here can be a bit rude, hence me only giving it 3 stars. I was browsing the NYX display and a sales associate practically shoved me out of the way so she could grab something for herself. They have a great quantity of hair supplies. There is something here for every hair type… And every hair color, too! Upstairs was their Halloween costume selection but it wasn’t unpacked yet. There are two separate rooms. One with even more haircare and another that contains the adult section. They also have a 25% off Unilocal check-​in offer so make sure to make use of that.

If you need beauty products they have plenty. If you need a H’ween costume (the reason I came here) they have a big selection (not huge like H’ween Adventure) but very small selection in the superhero section. Also, good luck finding an employee to help you. The only guy in the costume area was too busy with a personal phone call to help me.

I have visited many places, but many lack honesty. Natalie, my sales floor rep, have promoted just that. I have presented her an issue I have with my hair and she delivered the proper solution. She explained the pros & cons and became available instantly when I had additional questions. She understood what I was looking for and made sure I left her store with a smile. Thank you, Natalie! You are a diamond at Ricky’s!
Recommendation: Ask when you not certain about a product. The workers are all are helpful. If you get Natalie, you are in good hands.
Cheers,
Wilkie

If you need any piercing or tattoo aftercare/​cleaning solutions then don’t come here because they’ve got nothing :-/​. Other then that this is your average Ricky’s…it’s laid out and organized very similarly to other locations.
Adult entertainment tools, toys and apparel is located in the back, flippy-​floppies, make-​up, hair knick-​knacks and nail care stuff is mostly upfront. Random impulse buys and small 3 oz. items are by the register line area.
Hair care and skin care is organized mostly by types, brands and in the aisles in a neatly displayed fashion that makes it pretty easy to find what you’re looking for or find something to resolve your problem or improve whatever it is you’re looking to improve.
The hair salon all the way in the back provides a plethora of standard salon services like blow-​outs, deep conditioning and straightening treatments, coloring and cut services, styling, etc. They honor walk-​ins but like most NYC salons, prefer appointments.
Blow-​outs here start at $ 40, but of course for those of us with long, thick, curly, natural hair — they want to hike up the price and depending on who you ask for an estimate, you will 95% of the time get quotes a different price #eyeroll. Is it too much to ask for price consistency?! I mean yeesh.
Thank GOODNESS for businesses like DreamDry, DryBar and Blow who provide specialized blow-​out services, with different styles to suit every face/​hair texture/​event/​ideal look and do it all with a smile, glasses of champagne (or tea, coffee, iced coffee, water, wine, etc.) and most importantly — with a flat fee.
But okay, okay — I’d be fine with paying $ 50 if it’s a special event or something, but I work literally right next door and they’d make money off of me at least once a week if they worked with me a bit and didn’t give me a different price quote each week.
Also, they’re currently having a $ 25 «blow out special» to celebrate their 25^th anniversary — however, good luck taking advantage of this advertised special because I’ve called to inquire three times so far and each time the «stylist participating in this special» is out. How convinient… ly frustrating.
Aaaaaaaand I’m still looking for a work neighborhood hair salon that I can call home… this won’t be it.

Ricky’s for any product junkie like myself is heaven.
I don’t utilize the salon, but I always buy every curly hair product I can find that I haven’t tried yet. Anything to keep big curly from going way to crazy.
It’s NYC so be prepared for a $ 30+ price tag on a few bottles. However, if you’re lucky they’ll have the trial size version to buy.
The sales people are usually very nice and helpful.

Good selection, decent prices and occasional sales. I got my Groundskeeper Willie mask here for a steal once, and now it’s nearby.

I was walking by and decided to look around. Found lots of interesting things. No one there to help. If you don’t mind looking for your own stuff come here.

Some of the staff were rude and unfriendly. Will be going elsewhere in the future.

I always come here for all my hair coloring beauty product needs and have never had a problem with the service until today.
They had an older manager who was very polite when I didn’t have a receipt in the past but needed to exchange a dry shampoo that the sprayer broke, so I was unable to use it. He just told me to grab it and two secs later I was out the door.
Today a different manager than normal, a tall dude named Elliot was here and I came to exchange a John Frieda Foam hair color which came without the foamer. (If you know about this particular hair color you know its so watery you cannot apply the color without the foamer, and it has a disclaimer about it included in the box).
Firstly, he overall was not pleasant and he, unlike the other manager, said it had to be rung up and exchanged for a gift card and then the gift card had to be exchanged «because we do not exchange without a receipt».
All of this by the way is being talked about in front of me while the associate who I love and always recognizes me says to him how much trouble all that is than just exchanging for a damaged product.
It wouldn’t have bothered me so much with the underlying attitude if when it was rung up he said the new $ 4.99 price was all the credit I would get for my $ 15.00 hair color. So I ended up paying an additional 9+ dollars because of a defective product. Awesome!!!
Looks like I’ll stick to a different store closer to my house from now on rather than going out of my way for the SoHo Rickys.
Just a little future advice Elliot: when someone pays for a product, takes it home to discover its incomplete/​unusable/​defective… and YOU have sold that product to that customer it’s not good business (or good karma/​faith WHATEVER you believe) to not do a fair exchange for a product that works.
It’s a no brainer. The other manager didn’t have a problem.
Creating problems doesn’t make friends. or keep longtime faithful customers.

This is one of the bigger Ricky’s that I know of. I’ve been here on a handful of occasions and decided to buy some hair dye here recently. I came in and shopped around for a bit. There were plenty of workers around to assist.
Their selection here is HUGE. They even have a salon in the back. The prices are pretty good and you can find any beauty product you’ll ever need here.
I ended up buying a pair of 50% off sunglasses and a pack of hair dye. Workers were friendly and checkout was efficient/​easy.
Would definitely recommend checking this place out for any hair or costume/​Halloween needs.

I mean… a FANTASTIC array of organic bath-​n-​beauty products, mainstream bath-​n-​beauty products, candy, sexy-​time stuff, fishnets and WIGS all under one roof???
Get yer fantasy on and enter at yer own risk.
Why the heck doesn’t this store concept exist out in SF?! There’s got to be open real estate on Haight…