Ricky’s NYC

I bought a voucher off of Gilt City to use for Rickys NYC. I ordered right before the holiday online rush and my order still took a while for processing. I sent an email and was given an apology for delayed processing and was then sent a tracking number. My items finally came in only to find out that 2 items were missing. I wrote an email on the 21^st and was given yet another apology and that my missing items would be located and sent. It’s the 29^th still NO updates. This is absolutely ridiculous for a first time customer they have definitely disappointed me to say the least (and most appropriate). I will never ever order anything from Rickys! Also, I ordered the LA girl Concealer in creamy beige. As I was squeezing the tube to search the product the concealer was a weird off light orange color that was oozing white liquid out and still is!
Update: Not only is this laughable shipping packaging but AGAIN they forgot to send one of my items (foundation). I will probably be filing a BBB report on them. They have no set hours of customer service on their site or posted anywhere. Their voicemail box is always full? No packing slip was included. They may be a convenient cosmetics store to locally shop but they should get rid of online/​shipping orders if they can’t do anything right. I also asked that my items be over nighted at no cost to me. This wasn’t done but I let it go because the CS rep was very nice. I don’t recommend shopping here. Go to Sephora or camera ready cosmetics !

To Whom It May Concern –
I had one of the most horrifying, humiliating, and frightful customer services experiences with a Ricky’s employee by name the of Dara. This was at your location on 489 Broadway, New York, NY 10 012. I was so excited to go to this new location because I saw in the window «Gerard Cosmetics» and when I peered inside I saw «Morphe brushes.» Immediately I went inside and picked up a Brow Spoolie by Morphe, Ardell Natural Lashes, and a Large Soft Fan Brush. I immediately grabbed all these items within 5 minutes of being in the store. As soon as I proceeded to the cash register is when I was in for the the most scary customer service experience that I have ever had. I was literally in jitters and nervous when your employee, by name of Dara, started berating me when I politely asked her, «Could I possibly exchange this brush right now for another? The bristles in these are in a disarray» I had noticed the brush was defective and seeing that I had paid for the brush I didn’t want to bring home a defective product with me.
She then yelled at me, «No, you can’t get another one. They’re all like that.» Dara then says to me to follow her to where the brushes are and in full midst of all the customers begins to berate me. «I want you to open up all these brushes and you’ll see all the bristles are like that. Go ahead.» She starts flailing her hands at me. I proceeded to tell her I don’t want to do that and I just want another one. She continues to humiliate me and by then I am in a nervous panic fearful of her behavior erratic behavior which has no place in a customer service environment. «No, I want you to open it up. I want you to open up the brush package right now. Open it up.» Fearful of what she would do to me if I didn’t open up the brush package because never in my life have I experienced such erratic behavior, I opened it up. She then proceeds with, «Like I told you, they’re all like that.»
I was so shaken up I quickly ran out of the store. I decided 20 minutes later to return to the store and return the products that I had just bought. Prior to this I was at Sephora and Mac and spent a total of around $ 200 on makeup products. When I returned to the store I was met by Dara again at the cash register. When I politely asked Dara her name she said to me, «Do you have a problem? Why do you need my name?» I’m so glad I returned the products I bought from this Ricky’s location. I really wanted to try new stuff from your stores but I don’t want to own products from a place where I have to be reminded every time that I use them of the frightful, humiliating, and scary experience that I had to endure at this location. After I returned these products I made my way back to the Mac store and bought a brush my eyebrows and a fan brush. Even though these brushes are a little out of my price range at the Mac store I was greeted and treated with the upmost dignity and respect, unlike my nerve wracking and extremely scary experience I had with your employee by the name of Dara. I would rather pay more for a product than have to endure such humiliation.
I would like to know if this is typical customer service experience that is taught to your employees on how to treat paying customers. Additionally, I will be putting this on Unilocal to warn any future customers of the possibility of being humiliated and degraded at your 489 Broadway, New York, Ny 10 012 location.
Please let me know if you need any information from my receipt. Thank you and I look forward to speaking with a Ricky’s customer service member
Sincerely,
Kristin

Love this place. Great selection, and the staff was super helpful and friendly. Will be back :-)

This place should be called The Candyland of Color.
I walked in thinking I knew what products I wanted to dye my hair with, but as soon as I got to the dyes, that all changed. I was having a hard time deciding. Purple? Blue? Green? Le’sigh. I opted for a red color in the end… Nobody greeted me or asked me if I needed help, but that was absolutely fine with me in this case.

I have been to many Ricky’s throughout the city and so far I like this is the most in terms of product availability. They have many brands that other stores do not carry such as L.A. Girl, Morphe and in stock. Customer service I feel sucks in all Ricky’s especially by Union Square, horrible, but this one was ok, girls were lost in terms of finding the correct item prices but ehh ok. I’ll be back if I’m in the neighborhood, it is a bit out of the way.

LOVE Rickys! They have all the latest hair care and beauty products. From permed, to natural, to dyed hair they have everything you’re looking for. Make-​up, lipsticks, eyeliners, etc… they have it all. Check in and get a free no frizz comb or brush!

Went in after doing some research online about WELLA’s ‘Silver lady’ hair color. They were out of stock that day but it was better because we got the perfect ‘Baby Blonde’ color toner for my boyfriend’s freshly bleached hair. There was no one on the floor that I could ask about what to mix the Toner with so I had to wait at the counter to ask the Cashier what to mix it with. He was perfectly helpful and we had stellar results with the product! They carry the good stuff! I will be back for other hair/​makeup/​beauty related products in no time… just insist on asking for what you need. they are not going to hold your hand through the process here but you will get GREAT products that are hard to find anywhere else in the city.
So I went back the next day and the same guy I had talked to was working! So I thanked him for helping me with my boyfriend’s hair. I even showed him pictures! He gave me some great advice on the follow up for the bleaching process for next time. Then I asked him about conditioner and he took me right over to his favorite, told me to smell it and I was in heaven, «BedHead Hair Mask.» WOW! I used it tonight and ALL my split ends are GONE! They are for real there, go talk, and then walk the walk! They are there to help you look great every step of the way!

I was looking for a volumizing shampoo and was offered help by a sales associate. She was extremely helpful and friendly. Then, I was walking around and greeted again, this time I was told that the shampoo I was going to buy was buy one get one free (another bonus). I can’t remember the guy’s name but he was super energetic and joyful. Great atmosphere and I definitely plan on coming back!

Lucy is who you want to see if you want anything done re: color. Just sit back and let her work her magic.

Awesome selection of halloween costumes! The only complaint I have is that I tried using the 15% check in coupon and they wouldn’t honor it.
Wasn’t a big deal since my purchase was inexpensive as is, but if you’re going to have a check in deal on Unilocal,you better honor it or take it off!

Great for hair products and fun toys for the big girls and boys.

I went to try on wigs. The woman who helped me was awesome. I tried on 8 and bought 2 that were each marked down to 10 bucks! I posted way too many selfies. They also have a «manic panic» salon in the back! I forgot to buy false eyelashes but they were amazing! I’ll definitely be back and be checking out their other locations!

I went in to this Ricky’s not expecting much. However, when I walked in, every single employee was super friendly greeted me with a smile! I walked around the store for a minute trying to find this product my friend recommended to me… When I couldn’t find what I was looking for, I asked an associate for help. I was helped by the beauty specialist named Lucette. She showed me to some recommended curl creams for hair like mine. Once she realized I was a bit indecisive about spending $ 35.00 on a big bottle of new product, she said she could fill me up a little sampler bottle for me to take home and try before I buy the whole thing… So, I paid for the tiny travel jar which she filled up with a small amount of the curl cream. She also gave me a little postcard with the product info for me. Lucette seemed to really go out of her way to help me in such a manner that nobody really does anymore! So impressed ! :)

If you need anything for your hair! This is the place :-)
It is sorted by brand (even brands that are used in pro hair salons) and it is way cheaper than in Europe!
I’m happy!

Never been in a Ricky’s until a few days ago and liked it a lot. Nice prices on a wide variety of beauty products.

I don’t browse in here too often because of the prices but I was in the neighborhood and decided to try some soaps I used to buy in Chinatown. No luck on the soaps but I did manage to score these eyeliners by NYX that I’ve been wanting for awhile for $ 4.50 a piece. So yeah me!
Spacious and organized and I think they may be clearing some inventory because I saw a lot of toiletries with discounted prices on them so go now if you want to get your savings on!

Ricky’s was always the place I got my slutty Halloween costumes from (pre-​baby of course), but once I went natural, It became my go to place for natural hair products. From Carol’s Daughters to Mixed Chicks, from your high-​end, pricey stuff to your basic Pantene, they have it all.
The Midtown West store is well organized and clean. Customer service is… meh…But I usually don’t mind roaming around until I find what I want.

It’s a Ricky’s but it’s also one of the nicer ones. Whenever my lady has an impulse buy (and there’s lots of those) we somehow end up in one of these joints. But at least they sell a nice variety of beauty products and a bunch of entertaining odds and ends. It’s always fun to see who’s poking around the adult toys section and studying the vast collection of dildos and lubricants in the back. But sex toys aside, they do often have some good deals here. My lady loves buying some nail polish on the cheap here, among other beauty related items.
Again, it’s a Ricky’s, but it’s a great place to find stuff!

So glad I found this place. Its hair heaven!
I was very fed up with drugstore brand shampoos like Pantene, Aussie etc. I was unable to find Joico brand shampoo anywhere, except for Amazon.
Ricky’s was the answer. They have a great selection of shampoo/​conditioners, hair styling products from Hot Tools, Chi etc.
The cashier was nice enough to give me a free sample of hair cream but it was for curly hair. I have stick straight Asian hair… so this cream is really useless. Also, remember to give them your email address when you check out at the cash register. They will send you coupons!

«Lucyyyyy, I’m Home!»
Ricky’s has always been my go-​to place since I moved to NYC 8 years ago.
Despite some of my favourite products going out of stock sometimes, the staff has at times offered to take my name or call another location… let’s face it, there is only a short walk between most of them. (Especially in Midtown) My buddy bought a package of burning sticks only to get home and notice the box was empty! Bummer! This was not a problem for Miguel at this location who kindly asked we come back in and he promptly replaced them.
The only place I find things cheaper is at TJ Maxx (and I’m half kidding about that) or online.
Obviously a great place to get Halloween accoutrement. Plan ahead though as this place is a mad house induced, line causing, store of mayhem the closer Halloween creeps. Also their ‘normal’ selection of products are disguised behind all of the additional shelving etc hooked up for the costumes, so you’ll def need to ask for help to locate your fav. shampoo.
They used to have one of the best selections of lip balm but I have noticed it slowly phasing out. Sad.