Ricky K Hsu, MD PC

I was a patient of Ricky Hsu for ten years. I initially was seen by Ricky, who was exceptional. He was very understanding, nonjudgemental, and overall a good clinician. Over the years however, he has allowed his practice to swell, to the point of adding 3 nurse practitioners to handle the work load. I was unceremoniously passed on to one of the NP’s, without any discussion or explanation, and it was downhill from there. The focus of this practice is like an automobile assembly line. They overbook daily, expect you to arrive precisely on-​time for appointments, have the nerve to chastise you if you’re more than five-​minutes late, and then are indifferent, oblivious, and unapologetic when you inevitably wait for easily an hour or more past the scheduled time to see your practitioner. Dr. Hsu is clearly more interested in adding more patients which cannot be managed within the physical space of the office and beyond the capabilities of his staff. The receptionists are incredibly rude and unprofessional. Consider yourself lucky to get a live person on the phone when calling, voicemails go unanswered. While in the waiting room, I would hear them discussing confidential patient information, including my own, within earshot of anyone. They have no discretion or tact in their interactions. The nurse is surly, and would make inappropriate comments and advances which would make anyone feel uncomfortable. Unacceptable. They implemented a policy of requiring all patients to maintain a credit card on file, with the explanation of that if your insurance didn’t cover a procedure, they would automatically charge your card on file, instead of sending a bill or explanation. It lends the impression they are more interested in making money and operating as a business than being advocates for patient’s health and well-​being. Often, the 6 chair waiting room, the size of a closet, would be overrun by pharmaceutical reps vying for the attention Dr. Hsu and the practitioners. The reps would buy lunch for the entire staff and were obviously influential in the approach and treatment each practitioner, including Dr. Hsu, would use in their diagnoses. Overall, this practice has been declining over the years. The quality of care and compassion towards patients has become nonexistent.

I never got a chance to see Dr Hsu — he is not accepting new patients. What is completely ridiculous is that it took me a week of calling to get this information. Last week I called several times and no one ever answered the phone. Never in my life have I called a doctor’s office where they don’t even answer the phone or give you an opportunity to leave a message.
This week I called several times and was told they were moving and to call back today to set an appointment. Now today after trying to set an appointment after 1 entire week, I’m told he’s not taking new patients. I have never dealt with such a poorly run front office. Good luck is all I can say!

I was a patient of this office for a number of years, Though I never saw Dr. Hsu, I was always take care of by one of the nurse practitioners. And while they always did an excellent job, I finally decided to take my business elsewhere due to the awful reception staff. They were always extremely unprofessional and I always had to wait at least one hour to see anyone. If they could get their support staff worked out I think this would be a really great place but I would avoid unless you have no other alternatives.

I have been a patient here for 9 months. Dr Hsu himself is excellent: courteous, compassionate, doesn’t rush you, is interested in you.
Sadly, the practice is managed very poorly. The phone is never answered. Messages are not returned. I am HIV+, so it is important I can access my medication in a timely manner: several messages to obtain a repeat prescription were ignored, and messages unreturned. I had to go to another doctor to get my prescription filled. To his credit, when I mentioned this to Dr Hsu, he was very concerned, and called the receptionists and explained to them that this was never to happen again.
Unfortunately, the front desk staff are rude and unhelpful. Today (having left 2 phone messages, both of which were ignored), I went to the office in person to try to schedule an appointment. I was told the soonest available appointment was in 1 month. The woman I spoke with proceeded to make 2 telephone calls as I was speaking to her — when I asked her if she could please finish dealing with me before making telephone calls, she simply rolled her eyes. I was told the doctor is very busy and has many patients. I pointed out that I was one of them. I was then told the doctor travels a lot.
When I explained I was dissatisfied and wanted to leave customer feedback, an appointment the following week became available.
I am going to have to switch doctors unfortunately, as this practice is inadequately managed.