Residence Inn New York Manhattan/Times Square

Disgusting conditions /​great location
It is sad when a major corporation spends big bucks renovating a hotel and then the day to day staff run it into the ground with lousy service and an I don’t care attitude.
We came into NYC this time for a gymnastics meet hosted at Pier 94. The meet hosts gave all the gyms selections for hotel accommodations and our gym choose here. We needed two chartered busses so approximately 115 people. The hotel knew the estimate of when we were to arrive yet they were unprepared for our arrival. Check-​in was chaotic because of the lack of staff to handle this crowd. Strike #1.
Get up to the rooms on the 10^th floor and I had 5 reservations under my name. Of those rooms 3 of them had issues. 1 had blood on the sheets, 2 had hair in several parts of the bed and 1 also had white caked «stuff» on the couch cushions. They came up to change the sheets and look for new couch cushions. While they were doing that a maintenance man came out of a room with a dirty plunger. I took a picture because I really couldn’t believe that he set it on the hallway carpet. He then said to me that he didn’t know where to put it so «oh well.» Strike #2.
Then I go to put my daughter to bed before her big meet and this long nasty hair is in her bed. What is wrong with this place? Manager on Duty tells me to grab a few waters on him… I understand that they only have so much authority but they should be ashamed of themselves for calling this a Marriott.
After this going up in the elevator the door is ¾ shut and this guy who stunk and had no shoes plows into the elevator with his take out bag and when I told him he needed his room key to get to «his» floor he mumbled something like he wanted to fight. What the heck is going on in this joint? Better yet, don’t tell me and get me the heck out of it! Strike #3.
The only positive I can find is the shower. Good water pressure on the 10^th floor even though one of the rooms had hairs on the walls from what appeared a grooming exercise.
I know they call this The Residence Inn of Times Square but it is more in the «Little Korea» neighborhood, not as safe or well patrolled as Times Square. All store close in this area earlier while Times Square is opened 24÷7÷365.
I promise you one thing. I will not stay here again because I am under the impression that they have a program with the city or government to provide long term housing as a halfway house.
Rate here was $ 199/​night vs. Marriott Marquis IN Times Square for $ 255/​night. I know this place includes breakfast but that was gross too and a kitchenette but if you don’t care about those services do yourself a favor and don’t check-​in here.

First off, I want to compliment all of the staff — they were wonderful — every one of them! On the other hand, this place needs a huge makeover — this place is the ultimate filthy dive — it does not live up to the Marriott’s around the country that I’ve stayed at over the years. Moreover, it smells like the inside of an unkept skilled nursing home. The furniture in the lobby and in the bar is all outdated. Moreover, it looks like all these photos on here on Unilocal were professionally taken and none of them are actually from guests who stayed there. As far as the complementary breakfasts, McDonald’s serves better breakfasts and they’re just a couple of blocks away. It’s unfortunate The Marriott doesn’t take full advantage of New York expert Chefs because New York is one of the culinary capitals of the world — geez get one of the celebrity chefs are one of the New York chefs to create a better menu than this culinary crap. My mother who wasn’t a chef but created the first bed and breakfast in Portland and it still runs after 30+ years called the Portland’s White House bed-​and-​breakfast created wonderful breakfast dishes like the Mary McMuffin for the guests on a daily basis and I’m sure Marriott in its culinary arsenal can surely create breakfasts than this gastronomic garbage. Truly, I was very disappointed with the Marriott hotel accommodations and the overall feel of the hotel but overall my wife, my daughter, and I had a wonderful time in New York during our week stay there. In fact, I’d loved to move there but I wouldn’t want to stay or live in or stay at that Marriott hotel. Oh, I almost forgot the wait for the elevators at breakfast time is atrocious and I wish they had a staircase to use as an alternative. I could Bash the Marriott much more here because it really to me was a rotten place, but if they want to call me and talk to me I could give them more details but I seriously I wouldn’t recommend this place to stay at.

This hotel was clean, well-​stocked, and comfortable. Right in the midst of Times Square, the price can’t be beat. The staff was pleasant, helpful, and respectful. I had a great time and I’ll definitely stay again!

We checked in yesterday afternoon. I called as we were boarding our plane and asked if we could get into our room about an hour early. Angela, who answered the phone, was so nice and helpful. We arrived and sure enough we were able to get into a room early. Angela was also able to give us suggestions for grocery stores, etc. nearby. We got a studio room and while it is a bit small it certainly is comfortable and works. The location is great (right at a subway station). The fitness center is one of the best I’ve had in a Residence Inn in any location. The breakfast was GREAT. The selection was phenomenal and the eating area is HUGE. All of the staff and security is friendly and helpful. We have a few more days in our stay and I’m hopeful that my opinion won’t change. So far, I would have no hesitation in staying here again!

Schedule an extra 45 minutes to get down to lobby on elevators.
I’m not exaggerating.

For the Nth time I was homeless and had nowhere to go: summer of 2009. I stayed one month at the Marriott Residence and loved it. It felt like home. The rooms are totally quiet even in the bustling traffic of midtown. The kitchen is a fully equipped kitchen and you can ask for your groceries to be delivered to your room. The bed, a queen size in my case, was heaven. I couldn’t hear the neighbors. I couldn’t hear the sirens, the honking, the screaming of the street. Total nirvana. My brain was finally at rest and ready to tackle my next challenge: finding a permanent home.
Everyday there is cleaning service, and on Wednesday night, the hotel serves a themed meal. When I was there it was American comfort food. In the summer, the residence organizes picnics at the nearby Bryant Park with themed food. Once it was Indian food, another theme was tailgating (tasteful tailgating with edible gourmet food not Kirkland burgers).
I came to the hotel with carton boxes and piles of clothes and the staff didn’t budge or snicker. They were very courteous and made me feel welcome right away.
How pretty, how wonderful. I recommend for short term and long term stay. It costs as much as an executive residence but with many many many more amenities.

I have to say that I really enjoyed staying at this hotel. So I came on Sunday for a night out in NYC with my man. The hotel was in an awesome location! Right across the street from Bryant Park and about a 7 MIN WALK TO Times Square. When we came to check in the hotel lobby was packed and the area was a bit hot. Check in was easy and we were able to come early. The room was nice it was updated with stainless steal appliances and nice counter tops. The room had a sofa, coffee table and dining room table. The bathroom was nice, however the mirror sides were starting to peel off… the towels and wash cloths were awesome. We had a king size bed and the pillows and mattress were so comfortable. We then went and visited the Bryant park lounge located on the 3^rd floor. The area was really nice… the bartender was friendly and the cocktails were really good. I had an apple martini and my boyfriend had vodka and juice. We walled around the lounge, checked out the views and we also played a game of pool.
The elevators were fast and the staff was friendly.
In the AM we went to their hot breakfast bar and was surprised at how much they gave for a free breakfast! I was shocked to see only turkey bacon for meat. but hey it was free. The buffet consisted of: scrambled eggs, turkey sausage, eggs Benedict, eggs Florentine, bagels, bread, fruit, potatoes and onions, French toast, juice, coffee and tea. They even had a do it yourself waffle makers which was a nice touch. Overall I enjoyed myself and would definitely stay again when I am in NYC!
Oh and check out was easy! Dial #5555, say your name and room number and that’s it… Leave the keys in the room and roll out. Nice feature.
And they have free wifi…

Lovely hotel. Staff was A+, free breakfast was excellent, room spacious and clean. Beds comfy, room quiet. We had a great view of the Empire State building and could see the ⁹⁄₁₁ memorial also. The location was super convenient. Would stay here again anytime.

I love this place. It’s my go-​to hotel in New York. Such comfy beds after a day of walking and shopping! The staff is wonderful and ready to serve. The breakfast buffet is not your run of the mill continental breakfast. It is a huge buffet!!! The hotel location is perfect. Not too close to the noise and lights of Times Square. Great view of the Empire State Building. Also, so close to Bryant park. Love that!

I’m a gold Marriott member and I ended up staying at this hotel last minute because my normal hotel was booked. This hotel is gross and outdated. For example, my bathroom was slightly moldy and everything was peeling. When I checked in, no one was friendly or welcoming. Honestly it was a huge disappointment. I’m not sure I’ll ever stay in a Residence Inn, specifically one trying to charge 300 bucks a night, ever again.

We were here for a business travel that we extended for a few days and we really enjoyed the accommodation. Very nice place, big room that was very clean, and nice staff. Now that I am writing this review I’m back to Manhattan again but in another Hotel and I feel that I made a mistake and by far residence inn was better…

Stayed here overnight while visiting the city. Very attentive, friendly staff. The room we were in was very comfortable with great accommodations. Complimentary breakfast, but I would get there early. I would recommend staying there if you’re every in the city.

Enjoyed the hotel but be weary of leaving behind personal items in your room. Put them in the safe! Our mother had her jewelry bag stolen out of her suitcase with various pieces of jewelry both valuable and sentimental. We turned the room upside down and have continued to look since our stay a week ago. There is no doubt that this jewelry bag was taken from the room.

Came here for a weekend and generally was satisfied with the hotel. Location is a strength of this property, as you’re close to Bryant Park and a lot of other attractions.
The entrance to the hotel is small and you can easily miss it in the sea of signs and awnings in the area. Just make sure you have a good gps.
The room was okay, and rather large for New York standards. The kitchenette was adequate as I only needed a fridge. However, there was a microwave, along with a coffee maker, plates, and utensils. The bathroom was clean, bright, and fairly updated. When the sofa bed is opened up, it’s directly across from the queen-​sized bed, leaving very little room between the two. Both beds were okay for what they were: don’t expect the sofa bed to be too comfy.
Breakfast was fine and there’s a large variety of food/​drink provided so that you can find something that’ll satisfy you. It can be a bit tough to find a table during busy times.
Do not have a bellhop bring your bags up. When we did, the bags were left in the luggage cart unattended for at least a few minutes in the lobby area. Someone couldn’t just swiped a bag off and no one would’ve noticed or cared. Considering the amount of people traffic going back-​and-​forth that time, someone could’ve stolen something easily. Other than that, service was generally polite and efficient.

Loved the fact they had a sofa bed! We were looking for a place to crash but most of the NYC hotels have either (1) queen or king or (2) double beds which end up being too small. So I reserved the king with sofa bed (for our little one) and it worked out perfectly. At the time of our reservation there was construction right outside the hotel but luckily we had a high floor room facing 38^th street so we couldn’t hear anything.
To get to NYC, we used Vamoose and the Residence Inn TSQ was right around the corner from the bus stop. Subway stations are also nearby.
One tip…
If you reserve early, be checking on the price of the rooms. I reserved a week early for $ 300 and the day prior to my trip, it had dropped nearly $ 55! I quickly called Marriott and they changed the rate. Marriott also matches rates plus deduct 25% if you find it cheaper on a site OTHER than
.

Amazingly spacious hotel, especially for NYC standards. Each room comes with a kitchen unit with a fridge, microwave, and coffee maker, which was helpful since we purchased a ton of drinks. There were even cups, wine glasses, a bottle opener, and a few other utensils in the drawers! Our room had a king size bed, a pullout couch, a small dining table and a coffee table. We were able to sleep 4 comfortably.
There’s also a lounge on the 3^rd floor with a bar and a pool table as well. The staff was friendly and courteous throughout our stay here.
I would recommend staying here if you’re touring around the city — it’s right in Midtown, a few blocks away from Times Square, ½ a block away from Bryant Park, and totally train accessible! It was also pretty easy to hail a cab from 6^th Avenue.

The beds are comfortable, the service was good, the rooms were nice and clean. Great location and close to almost everything. Short cab ride at most to other places. Desk service was prompt. Only problem was cable was out for over. 24 hours (not hotels fault) and the cleaning crew somehow missed our wash cloths. It’s pricey but what you would expect for Times Square. The carpets are a little dated and the water flow in the shower is not very strong. Definitely recommended!

Nice hotel. Clean, convenient to mid town attractions and restaurants. I stay here often for business because it is more quiet than most mid priced NY hotels. Bed linens are a bit stiff but overall the bed is comfortable. Bar is comfortable and the bartenders are great but pricing is too high.
Only major issue I have is with the fitness equipment. Really poor quality machines and tv’s, especially the audio connections. One of the exercise bikes has been broken for several weeks.

My issue with the Residence Inn Time Square is not about the room, or the furnishings. The room is big, much bigger than other NYC rooms. The kitchenette is nice, allowing guests to store some water and even make a pot of coffee.
The bed is just okay– the sheets were so starched they were almost like sleeping in a sandpaper bed. Not very comfortable, at all.
The shower did not have hot water at 10AM. The front desk said they would send an engineer, who never came. After running the water for 20 minutes, the water was luke warm. Shaving my legs with goosebumps is not a fun activity. (TMI).
Lastly, the valet parking here is $ 66. Highway robbery, especially because there are no in and out privileges and it took over 45 minutes for my car to reappear from off site, after being promised 15 minutes.
Not great service, at all. Good location, but not worth the price, especially with so many better hotel options available.

Our room was clean, modern, minimalistic. We were fortunate to get a corner room on the 11^th floor. The kitchenette was a pretty good size and even had a stainless steel fridge and a small dining table. We had a nice view of 6^th Ave.
I also have to say, I was impressed with the breakfast buffet (free with hotel stay)! It is not your typical continental breakfast. They had scrambled eggs, sausage, potatoes, pancakes, waffles, muffins, oatmeal, cereals, English muffins, toast, a condiments bar, fruit, coffee, milk, assorted juices… it was great. Seating was a bit hard to come by but we never had to wait too long to find a seat. It was especially crowded for breakfast on Sunday — that day, there was actually a bit of a line.
We were able to leave our luggage at the front desk from morning till evening the day we checked out. My friend accidentally left her iPhone 5 in the room after checkout and it was recovered safely and held for us by security.
The hotel is also conveniently located by the 42 St-​Bryant Park subway, which is a pretty good station to be close to. Lots of lines go through that station, though not as much as Times Square or Herald Square. In fact, the station is located just a block down the street!
Great hotel and a great choice for your NYC trip.