Qbe Insurance Corporation

I had QBE auto insurance until recently, and they were great. They were a very affordable option and when I totaled my car in 2013 they moved quickly and kept in close contact with me. They paid for my rental car while I looked for a new one and paid at the very high end of the blue book value for my car. Even though that accident was my fault, my premium only went up slightly. In December of 2015 I was rear ended and while there was no damage done to my car, they paid for whiplash treatment. The only reason I’m not giving them five stars is because they raised my premium by about $ 100 for a six month policy even though I haven’t had any at-​fault accidents or tickets. That was the only major change to my premium or coverage in the 4 – 5 years I was with them. I have since changed to a cheaper option, but I would go back to QBE in a heartbeat if they could offer me the same price I was paying before.

so who knew to check Unilocal for insurance? well i will agree with rest. poor claim experience overall.

They do not deserve even one star. My house was robbed in Aug 2015. $ 14,000 worth of jewelry and electronics were stolen. All of my computers and tv’s and cameras. It took many calls to get through to an adjuster. They gave the case to an investigator. I finally received a call back from him. He accused me of making a false claim and fabricating receipts. And said he would turn me into the Calif insurance commission for prosecution. I provided a full inventory list along with 50 pictures, screencaps and receipts for my items. 3 more weeks have passed and I still haven’t gotten my claim settled. I have filed a complaint with the Calif state insurance commission, who told me I had a good case.

As an insurance professional, there is a level of professional curtsey that should be given between companies. My client is a former policyholder with QBE and has an open claim reported in CLUE. My client requested a letter stating that the claim is now closed — his request was ignored by all levels of the company.
When a individual purchases insurance with a new company, the new company runs reports to verify the risk. If the information is not correct, it makes it difficult to get insurance. The duty of the company is: 1.) Give the customer something in writing ASAP and 2.) correct the information that is reported in error.
Sadly, employees have that «I don’t care attitude to a former customer. I believe customers leave for many reasons, I’ve lost many in my 19 years in the business. However, I continue to give the upmost service to them and in many occasions, they return.
Shame on QBE for their poor customer service and poor professional courtesy towards other insurance professionals.

If I could submit this without giving ANY stars, I would. I went with QBE because that’s who my apartment complex suggested. They have a nice little racket going where they say you are on auto payments, but then they stop charging you. If you don’t catch it immediately, they will cancel your policy and you’ll be forced to go through the hassel to get a new one. They said my card was declined, but I have proof that the charge never even went through. This has happened to me twice. After reading the reviews on here, I plan to get a new policy with a more reliable and well known insurer.

Rude clueless staff. They have the audacity to just hang up on you. I’m curious to know how much they pay them, because I can be rude and not work too.

QBE Praetorion is a shell game, fly by night, fake insurance company. If you have any sort of claim, they will immediately drop your coverage and do everything they can not to make good on the claim. No one answers the phone or email, i’m not sure anyone actually works there, they just collect your premium and dissapear when you need them. Do not do business with these clowns.

QBE is a seriously deficient insurance company. Working through their subsidiary, Balboa Insurance, QBE /​Balboa is accused of seriously deficient business practices. They wrote auto policies in California but then failed to support those clients hoping they would go away. They wanted out of the auto insurance profession. But to force clients to lapse their insurance by poor business practices is not the way to change your business.
They have failed to send me statements for two years. I call them every six months to get directions on how to pay. Yesterday I was told to phone in the payment by midnight. The problem was, their payment system was down and they knew it. I was told today, that is one way they are limiting auto insurance policies.
I simply got a policy elsewhere. But why does QBE /​Balboa Insurance company conduct business this way?