ProTexting

I was looking for a service that could text my participants for a research study; no desire to sell them anything or focus on them as «customers.» Unfortunately, most services that were cheap and/​or free for a handful of ID’s were also tight-​fisted about the data. I found ProTexting because it was the only service that, in their contract, does not claim ownership over my participant’s research data. If this is important to you, definitely check these guys out. The service was overkill for my 15 participants that opted into it, but I appreciated the dedication to ensuring that my participants were on board (had to fax in a form and my IRB approval) and the ownership of my data. My main gripe is that this service doesn’t really fit with a research design: I don’t need to renew each month and refresh the number of texts. In fact, I never even got close to going over the lowest monthly allowance. Unfortunately, there’s no easy way to pause the account and reactivate later (my study design had me sending the messages for one week every six weeks). The auto renew kept dinging me $ 50.00 when I didn’t need it. Luckily, the service has been great and each time customer support was incredibly responsive and understanding. I appreciate when a business has responsive support like this.

Customer support is very prompt and professional. Their online dashboard is super user-​friendly, and easy to manage. ProTexting delivers a great value for mobile marketing, results guaranteed.

GREAT application and VERY easy to use. Cost is worth it!

The staff at ProTexting was knowledgeable and very helpful. They always responded quickly and walked us step-​by-​step through the process as we had never done a mass text message campaign before. The campaign was a big success and we were very happy with the turn-​out! The pricing was great too!

There’s definitely a learning curve to text marketing… BUT, it’s worth the effort. I’m amazed that, given the popularity of texting today, so few companies are yet using text for marketing messages. Done right, it’s powerful. ProTexting is a leader in a very young field. Certainly, they’ve room to improve — but don’t we all?

This company is a scam. I signed up for a month. sent out a few «campaigns». Then followed up with customer service to find out why my customers were receiving their texts at 2AM when I sent out at 10PM.
Even though my customers opted into the list and I uploaded the hundreds of numbers, Alva at customer service said they wouldn’t receive a text until it’s been approved. and I guess that’s a 3 hour delayed process. But she didn’t know or wouldn’t tell me what is that 3 hour process. She also couldn’t tell me why my customers were receiving texts at 2AM if they weren’t approved to receive texts. And I don’t even know what text they received.
Obviously I didn’t understand the protocol so I asked her to walk us through it, and she said no she won’t and there’s no one else in customer service or a manager. (What??!) She also didn’t have a reference code or call number for our call.
But don’t worry, I didn’t have to ask to cancel the account. She offered and did it right on the spot. Fastest service right there. As a business owner, I am shocked, frustrated, and bewildered. They obviously don’t need my business. I just hope that others aren’t scammed and my customers aren’t as frustrated as I am with having to ask them again to switch to a new texting service.