Prada

They don’t stand behind their products. Bought a backpack there and it started ripping from where the fabric was coming apart on the top flap… wasn’t from use but a defect in the item… the seams were coming apart. I had the original authentic card and took it into there to see if it could be fixed. They refused to do anything to help me. Said they only guarantee things for a couple months after you buy them. And on top of that they had major attitude with me and were incredibly rude. They suggested I take it into a shoe repair place to get fixed.
I’ll never buy from them again and on top of it all they have the cheapest quality bags of all the high end brands… made out of fabric and not even leather and the fact that they don’t even guarantee them… this company sucks. Better off with Gucci or Louis Vuitton where there is actually customer service after you buy

Asked for the manager cause we had questions about Prada’s refund policy. We weren’t even asking for a refund, but was just trying to understand their newly adopted no refund policy (store credit only) The manager greeted us with no hello but asking immediately where does it say we give refunds? We offered to shake hands with him and introduced ourselves first — I would have expected him to do that but obviously he didn’t. He left in the middle of the conversation without a goodbye like he was annoyed and too busy to deal with customers who have Qs bout a refund. Absolutely disgusting service experience. The manager is plain rude with no manners that make him a salesperson. Yuk yuk yuk still disgusted red with the man. I never want to buy anything from Prada’s again ever.

What’s up Unilocalers!
I like Prada not a store I would really set out to shop in. Decided to step in and take a look to see what it was all about. Many people have given this location many great reviews. So I had to see for myself. Many luxury stores are usually empty and quiet. This place on the contrary is busy and bustling. (Not a bad thing) just unexpected. The lay out is a bit out of the ordinary.
The fashion is obviously high-​end the shoes for women are quite expensive. (you pay for quality) I personally have only bought sneakers here and winter hats (skull caps).
The staff is pretty attentive. They really do help you and take care of you.
I have no complaint’s I highly recommend.

i love prada! i wish i could come here more often but i am still waiting for the powerball ticket…
i just got myself a nice suit and i can tell you it was very painful on my wallet… but you get what you pay for here.
the service in this store is exceptional and the store is well stocked and carry all sizes unlike most designers store; they realy take care of you here from the moment you enter till you leave and they also offer extra services like tailoring for free.
i will come back but not in the close future, its just so expensive…

Super awesome customer service, will definitely come back to this Prada location for a great shopping experience. Kudos to Élan!

The staff is friendly and great if you are purchasing items, and between my husband and I, we have purchased two beautiful handbags and one wallet from this store over the past 4 years. However, I will never set foot in this store again. I had to have the straps on one of my bags replaced as the leather started to age prematurely. The assistant manager, Jana Roberts (sp), was helpful and explained it would take 12 – 14 weeks, cost $ 125-​$ 150, and not to expect the handbag back any sooner. No big deal, though given the cost of the handbag and when it was purchased I was surprised that they were charging me for this. After 16 weeks, I made my first call to the store to inquire about the handbag and had to make three follow up calls to obtain an answer, over the next two weeks. Not once did anyone call me after leaving these messages with salespeople & for Jana Roberts. I asked to speak with stores general manager, David Vazza (sp) and left him two messages over the next 2 months, of which no calls were returned. I finally received an email after I requested an appointment with the GM, telling me that they were having trouble matching the leather specifically and sent me photos of leather swatches for me to give my approval of as none of them matched the handbag exactly. I finally got my handbag back, 8.5 months after dropping it off at this store, and I had to call the store to find out they had received the handbag. Needless to say, I refused to pay for the handbag and the GM had the audacity to call me back and leave a message stating that he could not believe I refused to pay. I find it comical that it took me refusing to pay for the bag to get the GM to call.
There is a certain level of service expected when you purchase more expensive items, and this level of service should be maintained after the sale as well. I’d highly suggest visiting the 5^th Avenue location versus this store.

I walked into this store wearing a Yankees baseball cap, Lacoste sneakers, distressed jeans and a singlet top.
However, I was immediately greeted by a friendly customer service attendant. Unlike Miu Miu down the road where I had to ask for help after strolling around the store for 3 minutes despite the fact that there were 5 available attendants.
Needless to say I ended up purchasing a beautiful Prada wallet. The attendant was so patient and helpful.
The only weird thing was the amount of time it took for them to process my purchase. Maybe my dishevelled appearance freaked them out lol.
But honestly, it was an okay experience.

I Hate This Store With A Passion! I Come In To This Store Every Time Dressed To The Nines Wearing A Prada Piece Everytime I Walk In The Door And The Stuck Up Snooty Sales Associates Still Think Their Too Good To Help Me. The Only Good Sales Associate I’ve Had Is A Younger Gentleman Downstairs With Brown Hair And Glasses. Other Than Being Ignored For Being 15, I Needed A New Sunglasses Case And Was Willing To Pay For Them/​Order One Which I Know Is Possible Because I’ve Done This Before And He Said Theres No Possible Way To Do So. These People Piss Me Off So Much! Just Because You Work On 5^th Avenue Does Not Make You Special, You Don’t Even Have A College Education So What Does That Say About You Losers? One Of These Days I’m Just Going To Walk In With Sweats And A T Shirt And Buy Everything Up Just To Show You Pricks Its Not All About Looks And Age. You All Need To See A Shrink And Grow The Fuck Up.

I buy an occasional item here such as shoes and belts. I’m not into regularly purchasing such expensive stuff. But, in the case of the things I mentioned, it’s very much worth the money to buy such high quality items from Prada.
The shoes are works of art and well worth the ~$ 600, especially considering, as I do, that you’ll have them for many, many years. I tend to buy less trendy items so that they can be used forever without fear of looking like a blast from the past 10 years down the line.
One thing I really like about the shoes, the oxfords in particular, is that the sole is rubber instead of wood and leather like comparatively priced other brands. They’re very comfortable, but I’ll admit I haven’t had any pair resoled yet and I’m not sure if that’d be an issue.
Even though this Prada location is a heavily trafficked tourist destination the service is great. Kudos to the staff, because I suspect 90% of shoppers at this location are just looking, and the staff does a great job of meeting, greeting and offering assistance.

Beautifully designed and arranged the layout entices you to view and enjoy every piece. The classic quality and fashionable sense you expect from Prada. Supremely knowledgeable and attentive sales staff.

If I had the option I might have given 6 stars. There are so many reasons to come to this store. The architect was Rem Koolhaas, who designed the CCTV building in China among others.
I didn’t buy anything, but just enjoyed looking through Prada’s line and talking with the sales associates. It’s a great example of what retail shopping should or could be.

Very nice sales people 2 this location. They have really comfortable boots. They last, are very comfortable. Highly recommend.

So here I was, at Prada in Manhattan. Jesus. No staff came to see if there was anything to help me with — they knew I wasn’t buying, just having a little wet dream… And I walked out totally satisfied, even without dropping $ 2k.

I wish I could visit this location more often because like most women, I am a shoe whore! This boutique is tiny and only carries Prada shoes but it carries every design of the current season.
I like coming here because it’s not chaotic and packed with tourists. There is mild snootiness but not enough to turn me off from shopping here!

This is the best place to shop in the world. And it comes with «Happy Endings,» if you get my drift. The manager that works here is professional, inquisitive, and most importantly, in-​the-​know. Come here for the best shopping experience, EVER!

Ever watch Fresh Prince of Bel Air? My brother is the Filipino version of Carlton. He’s a tad fancier Tom Jones listenin’, sweater vest wearin’, goofy dancin’, green is his favorite color kinda guy. True story.
I remember the first time he took me here. We kind of swung in without me checking out the store display. As we walked in he said with a huge grin, «Do you know where we are?» I flatly said, «Prada». He was shocked. «How the hell did you know that?» I tried to keep it cool, but I laughed loudly and sheepishly said, «Sex and the City.» Yep, I was that girl.
I don’t really love the way this store is laid out. Some parts make me feel a bit claustrophobic. There’s one guy that helps my brother on the regular. He realized that once I was there, I was a big decider as to whether or not my brother was going to get certain pieces. so he started the small talk. «So you live in Boston? I used to live in Fenway.» I could swear he didn’t have an accent before he said that statement. Did he feel the need to pull a Madonna in order to relate to my Payless-​wearing-​flip-​floppy self? «That’s nice.» He asked me if I wanted to try anything. «Negative». When I glanced at the tags of the clothes my brother was going to try on, I almost swallowed my tongue. Literally. they were twice my rent. And not my personal rent, twice the rent of the apartment that I share with my two other roommates.
I’m not a complete snob though. The clothes are fabulous. I just don’t like touching things I can’t have. I also dig the dressing room. See through shadowed doors until you flip a switch and it turns into a one way mirror type shebang. Although, knowing me, something would go wrong and there’d be some sort of Trish Show that I never intended. Yipes. 5 star clothes. 4 star help. 3 star store layout.

When I heard about the fire… I almost wept. But, I’m glad you are back and better than ever…
I can’t wait to visit you again… BFF!

The best shop ever!!! woohoo!!!