Poly Cleaners

Great cleaners! The staff is very nice and reliable. Highly recommended!

I love Poly Cleaners! The ladies who work in there are super nice. I walk in and they remember my name, greet me and get my laundry right away. I highly recommend this place :)

I hardly give reviews, let alone bad reviews. I normally just let things go. However, this incident was soooo bad, I can not let this go. If you want to get ripped off, treated poorly and lied to — then this is the place. First of all, the owner is beyond RUDE! He yells at you before you can even say anything. Second, they lie on delivery time! When I called this morning for pick up he said he can’t promise 5:00 but 5:30ish, which I was fine with. 6:00 rolls around and no laundry, I called the owner and said he made a mistake and my stuff will be delivered tomorrow. I told no you said today. Then he said he’ll call me back. When he called back he said I won’t get my laundry until 6:30 — 7:00. I told him I needed my stuff as soon as possible as I’m waiting for a shirt that I was going to wear to a dinner tonight. Then, he yells at me saying «I never promise you that it would be delivered today.» Which is false because that’s the only reason why I’ve agreed to the pickup. 7:00 comes and I get a call saying that the delivery guy is on his was. I’ve asked him how much and he said $ 24. Here’s my third problem with this place. They charge $.95 per lbs. and if my laundry was actually 24 lbs, it should have been only $ 22.80. My laundry was 15 lbs at max. And when I’ve got my laundry the slip said deliver by 6:00. It was 7:15 when I got my laundry.
DON’T use this service. I had bad laundry service before when living in BK. But this is far beyond bad, horrible but see how poor the services and bad business practices they provide to you upfront, I can’t imagine what they do to your laundry when you’re not there.

This was our go-​to laundry place in the neighborhood. Of late, the laundry hasn’t been as clean as usual and we re-​wash things. What’s worse is the customer service on some days (depending on who picks up the phone) — incredibly rude, she (Sarah, I think) yells at customers. Unbelievable that she is allowed to interact with customers.

I have lived in a ton of neighborhoods in NYC. I have used a lot of cleaners. These people are the most friendly and efficient in town. They will speed up deliveries for you and will remember who you are which cuts down on time you have to spend there. Their prices are very low as well. They rock.

I was loving going to this place until we started to notice a few pieces of laundry missing each time. Nothing major, a tank top and then a pair of underwear, until we sent in our towels and only received half of them back. I called to ask about it and they were BEYOND rude, to the point where I ended up more mad that they refused to apologize and kept blaming me for their mistake then I ever was about the towel. I won’t be going here again, which is unfortunate because I had read such great reviews.

I thought I finally found a decent laundry place. They have competitive prices, and they actually get the clothes clean and dry. This is a big step up from other cleaners in the neighborhood. I’ve been to two others and the clothes come back smelling either like chemicals or like they haven’t been washed at all. And they usually aren’t completely dry. Plus Poly Cleaners delivers, and brings the clothes up the stairs instead of waiting in the lobby. So why would I decide never to go back? Because they questioned my integrity. And put me in a very cranky mood. When I phoned up to see if my laundry was ready, they accused me of not paying for one of my bags of laundry last week. I took two bags. A black one and a yellow one. Those are the only bags I own. And I paid for them. They claim I also dropped off a white bag and didn’t pay for it. I don’t own a white bag. You’d think my telling them that would be the end of the conversation. Possibly with an apology. But no. The lady accused me over and over and over and over of not paying for my white bag of laundry. Asking me again and again, am I 100% sure I don’t have a white laundry bag. Seriously??? WTF. I’m so furious that I had to try to justify not owning a white laundry bag. I will not be going back. They are very rude.

I have been going there for half a year now and I think it’s a great cleaner. Always friendly and fast plus they have reasonable prices.

If your looking for a reliable high quality cleaners this is the place. Fantastic customer service and always on time. I have been using them for a few months and couldn’t be happier. Highly recommend.

This company is wonderful. We have been using them for 4 years for laundry and dry cleaning (our building doesn’t have laundry). They do a good job and are reasonably priced for the quality of service, which includes free pickup and delivery. The best thing about this company, though, is the customer service — they owners remember who you are when you call, the delivery person, Angel, is an incredibly nice guy, and the company does nice things like replace your laundry bag when it starts to get tattered. A true «small business» in New York, which is becoming exceedingly rare — support them! And remember to tip Angel — he’s the hardest working guy around!

Poly Cleaners is your trusty neighborhood cleaners!
I have been using Poly Cleaners for a few months and absolutely love them. They are extremely friendly and always greet you with a smile. My items have always been returned clean and in great condition. On one occasion, I called because I was afraid I may be a few minutes past closing before I could pick up my suit, They stayed open for me and even had my items pulled and waiting. Even after they stayed open late for me, they still greeted me with a smile and their same friendly attitude.
Great local business!

Slightly pricey, but good service and never any issues. Once, they took back a piece of clothing after cleaning because they thought they didn’t quite get the stain out and they wanted «another shot at it,» free of charge. So that was cool.
Also they are open reasonably late and has good Saturday hours. Can also do basic alterations for a price.

This place is great. It is pricey, but great. I took in a dress to be taken in at the under-​bust, since the tailor wasn’t in at that time the owner pinned the dress. The next day I received a text from them asking me to come back because the tailor wanted to see the dress on me before doing any work (the dress was made of a pretty delicate fabric and had some detailed folds). I came in the next day and the tailor gave me options about what I could do, but ultimately recommended that I return the dress (luckily the tags were still on).
Even though I was initially annoyed about going back to try on the dress again, but then I realized it was just Poly Cleaners wanting to provide an excellent service. I have also hemmed dress pants and taken in another dress to get fitted.

Absolutely amazing. Dropped my laundry off in the morning, and when I got home from work today, everything was done. They weigh it when you get there so you know from the start how much you’ll be paying. Plus you can pay by credit card, which makes my life a lot easier. When I got my laundry back, I opened up the bag, and to my surprise even my socks were matched! My clothes were also sorted (underwear was all placed together, so were my sports bras, shorts, etc.). Now this doesn’t seem like much but compared to Columbus Valet, this was totally worth the trip to drop off my laundry myself. Now I’m also pretty sure I got ripped off last weekend when I called Columbus Valet for pickup/​dropoff of my laundry (where they left my socks in a jumble, and also destroyed one of my bras…), but no matter. I’m going to be a Poly Cleaners customer for as long as I’m living in the area!

This is my go-​to place for wash & fold and I have also taken dry cleaning in. They do a great job. They take cards but prefer cash.

I love this place, they are incredibly friendly! The prices aren’t too bad. Not having to do OR fold my laundry is priceless!

Poly’s didn’t do the right thing to rectify a situation that we brought up to them. After they delivered our laundry and dry cleaning, we noticed they over charged us or mixed our laundry to dry cleanings, over charged us for items that were supposed to be laundered and they took it upon themselves to do that. For example, they charged use $ 40 for a comforter clean when we threw that in our laundry bag. For a $ 3 lb comforter, we got charged $ 40 bucks. Our previous laundry place never dry cleaned it. Common Sense. They also put my slips in dry cleaning when it’s clearly laundry. They returned it WITHOUT plastic. Not that professional.
When we called them back, instead of rectifying it. They said that’s the prices we charged and didn’t even try to work with us. We called three times and the lady would stonewall us. She hung up on us when we told her the situation and they didn’t take any responsibility what so ever, not even returning the dry cleaning back to us in plastics. Makes you think whether or not they actually cleaned it.
We will never come back there again.

It was a Tuesday evening. I was getting married that Saturday. I just left a (recommended) tailor that butchered and stained my wedding dress, and when I asked him to fix it, he asked if I had another dress. I didn’t. Despite the prospect of looking like Holly Hobbie at my own wedding, I was determined to be a clean Holly Hobbie, and get the stains out.
I took the dress to Poly Cleaners, who have done our laundry for two years. I walked in, desolate, and asked them if they could clean it, and perhaps shrink it a bit in the cleaning process so I’d look like I had a waist? Two minutes later, I had the dress on as the couple swooped over me with pins, marking the dress for alterations. A silk wedding dress cleaned and altered in three days? No problem!
On Friday afternoon, they delivered the dress directly to our apartment. The stains were gone, and I had a waist! I had a waist! Poly Cleaners saved the day — all for just over $ 100. Bless their hearts.
Poly Cleaners’ laundry service is good, too. The price is right, they pick up and deliver to your door, and I occasionally get someone else’s thong as a bonus. (No, I don’t wear it, you perv.) I wish they’d fold towels lengthwise so you could put them directly on the towel rack, but the unfolding is totally worth it. And next time I need something tailored, I’m going straight to Poly Cleaners.

Poly Cleaners has been around for years but has new owners as of about a year ago. They are fantastic, nice, and fair.
They do great dry cleaning, have great prices for wash and fold, and quick pick up and delivery (great for dirty non doorman dwellers).
The wash and fold is not the fastest in the neighborhood, but the price is right, and it’s super easy with a credit card account for auto-​billing.

I take my laundry here weekly, I’ve had stuff dry cleaned and I’ve also gotten things tailored here. The staff are very friendly. My laundry always comes back clean, smelling good, nicely folded. They got some stains out of my dry cleaning which I thought was great. The only thing I don’t like is sometimes it takes a few days before it gets done. I’ve also asked for things to be ready in the morning and they put 5pm on my ticket and I’ve gone at 3pm and it’s not ready yet. So keep that in mind.