PNC Bank

Poor customer service.
Want a call back?
Want a follow up?
Won’t get one here!
340 Madison is really living up to their bad reputation. It’s sad.

So earlier this year I tried to open a virtual wallet because of their welcome bonus. After filling in all the form online the website told me I have to go to a branch to complete the process because I am not a US citizen. I was kinda speechless but this branch isn’t too far from our offices so my husband and I left work early and went there. The staff was very nice. But after having us sit there for 30 min and collecting all our information, she said «now I need your passports.» We weren’t told anywhere that passport was required. And come on! It’s 21 century, no one go to the bank branch and no one carry their passport everyday! So we asked if we can scan our passports and she said no you have to come in person again. We left and never returned to complete the process. At any other bank you enter your SSN on line and you are all set. Is this bank still living in the dinosaur age?

Called multiple times to this branch on an important question, and they let the phone ring and ring before eventually disconnecting the line every time. If you have no intention of answering the phone, don’t list it. Let potential customers know your bank lacks basic service before they deposit money.

It’s not the right address
Thay located on 340 Madison Ave.
I can’t believe a bank doesn’t know his own address!!!
And they never pick up the phone!

The teller is open 8am-​6pm. The bank is open 7am-​7pm for ATM use. If you need to see someone– **go between 8 and 6. I love this bank. Virtual wallet is a free account. Make sure you see Shanur! He is great at explaining things. Highly recommend if you live or work in the area. If you live elsewhere, find another bank lol

Worst bank! Staff is incompetent and not very knowledgeable. I tried closing my account, and now two years later, I’m finding out they never did! It’s almost comical how bad this bank is.

New guy Daniel and Nakysha had a great attitude. I’ve always known pnc as place with great service; based on past negative reviews here, I hope they only improve.

This location states its open til 7, but doesn’t actually do banking. Would not let me take money out of my account after 6. Close at 6 then. Also large withdrawals require manager signature, if the manager is gone too bad. Horrible bank.

One of what — three? — actual PNC branches in the city, I chose this one purely out of convenience … and I’m glad I did.
The layout is a little weird — the front desk is a decoy! The desk employee kindly directed me toward the back, which opened into a large bank area with some comfortable chairs, large windows, & teller booths. The wait was short, and the teller I worked with was very friendly and helpful.
(And for those of you who like that impersonal touch, the front room has a couple of ATMs, nicely spaced so you don’t feel like you’re intruding on others. Hooray!)

finally found a pnc bank branch in nyc! i thought they were only located in nj and pa. i guess they are branching out. i came here to withdraw some money from the atm. greeters were nice and welcomed me in.

If I could rate this place less than one star I def would. First of they are rude and lack customer service. I had a check from my insurance company that i needed to cash immediately. When I called on the phone they told me I couldn’t cash the check because I was not a pnc member although it was THEIR bank who issued the check. Finally after demanding to speak to a manager she said she would approve it. I drive all the way out there from Brooklyn and they tell me they couldn’t cash the check. I was livid to say the least. I had to count to ten and politely ask to speak to a manager. Finally after calling my insurance company and verifying the check was correct (despite the friggin fact they issued the Damn thing yesterday) I was able to cash the check. But no it doesn’t stop there I had to pay 10 dollars since I wasn’t a pnc bank member. Seriously… I will never ever use this bank and I advise you not to either.

Waste of time/​energy! Opened account, when I got a chance to start utilizing it, they had closed it on me claiming I lived too far away from their branch. I live less than 5 miles from both of their Manhattan branches… when I tried to get my deposits back, they first claimed they were sent back, then that all of my funds were negated by fees. One month, 8 phone calls, and 2 branch visits later and still do not have my deposits back!