PNC Bank

Have used PNC since 1999 & used this branch regularly ever since it took over the former Fidelity Investments space here in 2010. The space is huge with vast seating & meeting areas with plenty left for promotional areas for mortgage & investing displays & tables. The vestibule has 4 ATMs which are always working. Security’s reliable & privacy is good despite the large number of homeless from the 2 shelters .5 block east on W 31^st St who never quite make it in & still stay away from the window areas. The friendly front counter where they either do the more complex things or onwards people to the tellers in the rear are always super helpful. I’ve had them do a wide variety of tasks over the years from specialized cheques to account modifications to complex records questions. There’re 2 tellers in the 5 possible window positions always available in the far rear for typical operations. There’re plenty of candy & pens always available, tough given the likely loss rate of these. The staff make the place & I’m glad they’ve stayed consistency helpful over many years.

Recently opening a PNC account online, just moved a few months ago to the city and first time at this branch and the staff were very accommodating and courteous!!! I wasn’t aware there was a separate front counter (customer service?) and teller counter; a staff member lead me personally to a teller. While conducting a transaction with the teller, finding out I recently moved, she welcomed me to NYC.
Great service!

I have always loved this particular branch of PNC. The staff is always friendly and helpful, and I always get my needs addressed in a timely fashion. Even when I walk in without an appointment.
They have a friendly front desk to point you in the right direction — but also have basic Tellers and ATMs for your simple Banking needs and transactions

Dropping my review to 1 star. I disputed a transaction and that’s when the trouble started. PNC canceled my debit card and 3 weeks later hasn’t mailed me a new one, blocking all access to my money except through ACH. Customer support takes about 40 minutes to talk to on the phone. Pretty much terrible.

I don’t know why everyone is writing negative reviews. It’s just a regular bank, nothing special but have never had an issue either.

It’s not possible to give zero stars…
There is no «customer service» anywhere at PNC. There’s no service at branches. They have you call the 800#. You could be on hold for an hour before someone answers the phone and hangs up «accidentally.» Once you get someone on the phone, they want to «verify» every piece of information regarding your whole life before you can make a payment or ask a question. Then, they don’t know but will mail you some research within a week of business days.
Do yourself a favor and SKIP THIS TERRIBLE BANK.

WORST BANK EVER! These are probably the worst «bankers» I have ever dealt with. Rather than helping customers, I was turned away and told to call their 800 number. After calling them, I was told I needed to go back to the branch. I have never met so many incompetent, lazy people, ever. If I were you, I’d save your time, and sanity and go to a better bank, where people are actually willing to help.

I only came here to close my PNC account. The lady I was working with was very cordial and quick about the whole process. She was able to give me the cashier check with no problems.
The lobby looks really nice and clean although you can’t really see it from the street level since the ATM wall kind of blocks it from view.

I’m not sure if this PNC bank in general or just this branch… But my experience with them was a complete Muppet show.
After been mis sold a mortgage refinance and speaking to the branch manager about this. She called me up screaming and swearing at me. Not sure if this is company policy to respond to a customer compliment.
I them got a letter from PNC’s hot shot attorney Gary D, who obviously went to the Lance Armstrong/​muppet school of law. He appears to struggle with facts, events and has his elbow on the pulse of activity, rather than his finger. In fact the fictional aspects of the letter were impressive to say the least.
If PNC’s Rohr PNC’s CEO and Gary decided to write a movie, it would be called ‘Lost in Banking’. These muppets are in the wrong business. Move to the hollywood please.
If you are looking for chaotic, caper banking… This is the branch to go in NYC… Else if you want boring regular banking, go round the corner to Bank Of America.
Keyword: Muppet, banking, PNC, screaming branch management, Lance Armstrong, Gary, Glenside, HR, customer service,

Get to the Chase:
Pros:
1) Your standard bank, no hassles, quick service, and friendly staff
2) Not busy at all, always enough tellers and staff
3) Clean and spacious
4) A large cash withdrawal not available via atm, was easily and quickly done in 10 minutes by the tellers
Cons:
1) Probably the only PNC branch accessible in Manhattan… So if you’re way uptown or downtown, prepare to trek it to this location EVERY time for any changes that can’t be done online, for teller svcs, and for opening accts
2) Not the most popular bank, extremely few ATM machines in NY, few branch offices, and don’t have the mobile app to deposit checks like Chase and Fidelity have