Phillips Expert Shoe Repair

What a wonderful man. Customer service was great. He was reasonably priced, and the heart of gold. I highly recommend him. He loves his job and puts his all into the repairs. If it can’t be done, he’ll let you know. Let’s be real people, sometimes you just can’t save everything. Thank you so much for fixing my shoes.

The best shoe repairer around. He used to make shoes when before he came to the USA. Very reasonable prices too. My Chanel shoes he changed the sole and found a way to keep the Chanel logo tips. Amazing workmanship and looked completely brand new. They fix zippers too

Excellent family run business with decently priced services that someone can actually afford. I will only go here. They take pride in their work.

I’ve used this place several times. They are totally old school in the best possible way.
Recently, I needed three pairs of sandals refurbished quickly for a trip overseas and they did them beautifully. And I really appreciate that they did it because I know it was short notice and probably very annoying… I hate to be that customer, but they helped me out in a pinch!
I absolutely love small businesses like this one. They are such a great resource to our community. Their skills and services cannot be matched.
Thank you.

If Unilocal offered the option to give zero stars or negative stars, this is what I would give this business. I am new to the neighborhood and was (now, still am) in need of a new shoe shine place. I dropped my shoes off this afternoon at 2:30pm to be shined and waterproofed, and asked if there was any chance I could pick them up the same day. The young lady who works at the store told me that wasn’t a problem (they did not appear to be particularly busy) and my shoes would be ready by 5pm. Low and behold, when I walked in there at 7pm, they were looking at me like deer in the headlight. They simply had forgotten to shine my shoes. Then, without much of an apology, they attempted to persuade me to wait for them to do the work. I told them that I’d prefer to get my money back, as I was in no position to wait around (I have a 4 month old baby and don’t have much time on my hands). That aside, the store smells like an ashtray (the owner probably is a heavy smoker). Instead of just apologizing and returning my money, they insisted that they do the work while I wait, and only after I insisted, they finally refunded my money. I most definitely will not return to this unprofessional and utterly uninviting establishment.

I am impressed with the craftsmanship and the work they do with their pair of skillful hands. I only have an issue with their attitude and customer service. I was told to return the next day for an alteration work on a belt but the work wasn’t completed by the end of day that I was promised I would get my belt back. I understand a business can be busy and inundated and stuff, but what I think is problematic is their attitude; the staff who handled my business didn’t seem to think there’s a problem with not being able to keep her word, and there’s no apology whatsoever. I don’t know what to make of it; their staff are not particularly friendly or helpful, like the other reviewers suggested. Or perhaps they were ALL having a bad day.

I love this shoe repair business. I think the man is passionate about his business. He has helped me on many occasions.
When I started to work as a Flight Attendant, my puppy dog was not too happy about me leaving as often as I did. I remember coming home one afternoon, kicking off my shoes, and getting out of the uniform. I left the shoes, by my door. A few hours latter, I discovered my dog chewed part of the heel. Very strange, because even as a puppy he never did that, not once.
The shoes very BCBG and $$ for uniform shoes. The heel shape is unique. The first place, I went to, suggested changes the heel entirely. But the heel shape, made the shoe. So, I didn’t want to do that. Then the 1^st shoe repair man, told me he will not be able to fix them. :(
I found Phillips Shoe Repair. He laughed when he saw the condition of the shoe heel. But he assured me, he would be able to fix it. One week latter, I picked the shoes up, and they were prefect. I’ve taken my boots, and other heels there. He always polishes the shoes so nicely. He is a really nice man. There is a small language barrier, but I do OK.