Petropolis

Love their prompt delivery and extensive choice in healthy food supplies. They are also very friendly!

The staff and spread of offerings at this store is highly commendable. I got my puppy a jacket from here, and he looks like a complete rockstar. They do delivery as well so definitely check out this joint if you are in the FiDi area!

Petropolis is a neighborhood pet store where you actually feel treated like a good neighbor. The staff here are all friendly and accommodating. The products are high quality. And shopping at Petropolis is actually a pleasure.
I live about a mile away and enjoy heading over there for a dog walk most of the time, but they’re glad to make a delivery on days when my schedule is a bit more packed. They’ve special-​ordered products for me, and I feel welcome and appreciated. I definitely recommend Petropolis to you and your pets!

Amazing service. Absolutely patient staff who take time to explain and check what’s in stock. Thank you!

I did not actually get my dog groomed here so this review isn’t about their techniques per se, but if you read on, you’ll understand why… I brought my dog in on a Tuesday to see if there was a chance I could get a same day appt. They informed me that they didn’t groom on Tuesdays, even though the grooming section of their website clearly states Tues and Thurs — Sun. OK, no big deal… I instead made an appt. for Thursday afternoon and made a notation to the groomer that my dog has extreme skin allergies and I use a special shampoo. Thus, they could rinse him down or whatever they needed to do, but no shampoo, perfume, etc. (*My dog is 12 years old and we’ve lived in different NYC neighborhoods and states and have had several groomers and no one has ever challenged me on this.) The owner called me on Tuesday night and Wednesday to say that they couldn’t/wouldn’t groom Tobey w/​o shampooing him. I figured that was fine if the groomer would agree to use the shampoo I provided and follow the strict instructions (i.e. needs to «sit» on the skin for at least 10 minutes). ***Only problem was that they called me on the eve and day of Yom Kippur and I don’t answer my phone on the high holiday. I called Thursday morning and left a message; they called back to say they had canceled my appt. since I hadn’t gotten back to them. I explained that it was Yom Kippur and they didn’t seem to give two XXXs. The silver lining here is that I immediately found another amazing groomer in the area — THE SALTY PAW (I was more than happy to give them a 5-​star review; a company who exemplifies client service) — and am thrilled with SALTY, so I guess Petropolis actually did me a favor!

Stumbled across this neighborhood gem and have been a regular ever since. Great selection of healthy options for cats and dogs and the most helpful and friendly staff! When my cat was having digestion problems, the owner advised me on a new diet regimen and gave helpful tips which led to a fix in no time at all. No doubt that this saved me a stressful and expensive trip to the vet when all my cat needed was a few food adjustments. They also have an array of cute dog items, which I have purchased as gifts for others. Thanks Petropolis!

I’ve been bringing my cat here to get groomed since I bought him. They remember him by name and even personality. Also very helpful in giving tips for grooming the specific type of cat I have (Himalayan).
Petropolis has had everything I’ve needed from food for all life stages to toys, all great quality. Best place in the area for pet owners.

LOVE LOVE LOVE this pet store. They deliver all the way from downtown to Hell’s Kitchen for free and consistently with a smile. As well, they carry a variety of pet products and all of my raw (Rad Cat) and organic Cat foods, treats and natural litter. HIGHLY recommend.

Last Friday, I visited Petropolis for the first time. I took my Yorkie, Simon, in for a full-​service grooming session. After a month in the countryside, Simon was in dire need of a haircut and nail trim. Despite running a few minutes late for our appointment, everyone on the staff was warm and welcoming. Not only did each person take the time to play with Simon, but they also answered every question and helped me find new food for my finicky eater. The groomer (whose name sadly escapes me) did a wonderful job, not only giving him a perfect short (but not too short) summer puppy cut, but also successfully filing his nails shorter than any other groomer has in the past. Simon can be a bit difficult to groom, between his squirmy curiosity, propensity for kissing faces and fake Unilocaling when he doesn’t get his way. The groomer was patient with him and took her time, which showed in his happy demeanor when picked up. Moreover, he loves the new food that the young woman at the front helped me pick out.

I haven’t shopped at a big name pet store in 5 years (except when Petsmart required me to purchase something from them when I adopted my cat there), and places like Petropolis are the exact reason why. I found them through Unilocal because I’m too busy (…just kidding, too lazy) to pickup large amounts of litterbox sand and food and they deliver for free! I actually called for delivery a couple of times without ever going in or knowing what the store looked like, so the employee who picked up the phone had to walk me through their inventory each time. They were always very patient and very helpful, and I always trusted them to choose the type/​brand of food and even toys with my cat. As someone who works in customer service, it can get a little stressful or tedious when a customer has me on the phone for a while not knowing what to order, while I’m the only employee in the store… But they’ve always been super nice and patient.
Finally I went in one day and was pleased to see that they really do have everything you need for such a small store. The woman at the front was very kind and noticed that we were looking for a harness and leash for my cat and suggested us to wait for their next shipment coming in of the harness-​leash combo. She also gave us a sample of cat treats (?) I believe it was, which was super sweet.
I’m a huge supporter of small businesses and I always LOVE small, family-​owned pet stores. They really care about animals and thankfully don’t have to completely deal with annoying people like us ;) rather, they have adorable and innocent animals as their «customers»! Anyway, will always, always, always purchase from Petropolis.

As a pet owner, it’s always hard to find a good grooming place for your baby. Luckily we found Petropolis and we could not be happier. We’ve been here several times for Caesar’s haircut. Every time, the groomer (sorry but I don’t remember her name) did exactly what we asked for — gave Caesar a «Schnauzer» cut with short or no «skirt» depending on the weather. I don’t like long beard around Caesar’s face and my husband is exactly the opposite, he wants the beard to be as long as possible. Facing such contradicting directions from us, the groomer somehow always managed to give Caesar’s beard a trim but also kept the desirable length, leaving both of us happy whenever we picked him up. Can’t wait for Caesar’s next haircut!

Great place to both purchase and get great advice on the right food for your pet. Our nearly 13 year old Coton de Tulear, Simon — was suffering from digestive problems and the owner, Taz suggested a new food He’s been on the new food for two months now with NO problems. Simon LOVES his food and I am so grateful.
Excellent neighborhood gem.

Angie and Taz, you are simply the best! Took care of my Bailey dog’s first grooming visit (who I treat like a son) and I felt the love and care they have for my pup and also for me! I need to say how thankful I am to have found you and can’t wait to come back, again and again.
Ladies, thank you :)

Everyone has been super helpful, and they have everything we need.
Every time we walk by, my dog stops and waits to go inside. He loves this place.

I cannot give enough positive feedback on Petropolis. Taz (the owner) was SO helpful when I first got my puppy. She told me everything I needed to get started without inundating me with products I didn’t really need. My puppy is now 10 months and I still consult Taz on every issue. I often consult her alongside my vet! She has such insight especially when it comes to dietary issues. My dog is a very finicky eater and we managed to get him on a program that works. Angie (the groomer) is the only groomer in the area I would consider using. She handles dogs with such care and really takes the time before and after to discuss any needs. Definitely go to Petropolis for any of your pet needs! Highly recommended!

I was in love with this place. First time went very well. He received the cutest hair cut.
Then the second time he was in there for over 3 hours and they only clipped his nails. They apologized for not getting to him and offered us a discount for his rescheduled grooming session which they didn’t honor.
The last time we brought him in I requested a small trim because i wanted him to stay hairy & fluffy. When we picked him up he had the worst hair cut. It wasn’t even around the ears and legs and they had shaven off his eyebrows. To top it off they left a cut on his penis and didn’t even mention it.
3 stars because i really liked his first hair cut. I will not be coming back.

This store has great customer service. I called to order food and told them my dog gets bored with her food flavors so they threw in a bunch of free samples to add a few bits to my dogs regular food to add a little flavor. They were sincerely interested in trying to help. Like a pharmacist for dogs — this is not just like any other store. Will order food from here always. Plus they deliver for free!

Okay, now this is a mom and pop store that rocks. I can see why people travel to come to this pet store. The space is small, but they really have everything good and healthy for pets. I noticed a special emphasis on raw food, grain-​free foods, grooming supplies and toys, in particular. You aren’t going to find designer clothes or pet play pens here. The emphasis here is on pet health.
The Manager knows a great deal about dogs and was able to educate me on what I was feeding my puppy, namely, what I thought was healthy, but I learned that even most high-​end brand name kibble out there is processed low grade and sometimes diseased meat along with grain filler with some vitamins thrown in to make up for the lack of nutrition.
So we actually end up feeding our pets what obviously we wouldn’t eat ourselves, but even worse food than they would be eating in nature in the wild. I purchased some grain-​free high quality canned meat here and the Manager was so good to provide me some samples of raw meat (a variety which they sell here in a huge fridge).
The Manager also saw me trying to pick out toys and after asking what kind of dog and size she helped me pick out a a few toys and told me the pig ears I had selected were going to be too big for my puppy. She really cared about what worked for the puppy even if that meant me putting back some of the toys and treats I had been randomly selecting to buy and substituting with more appropriate toys. My puppy has loved all the toys I’ve bought for her from this store and enjoyed the raw meat. I already supplement her diet with cooked broiled chicken and beef on my own, human-​grade, and will be reevaluating the whole kibble situation.
Those brand name kibble products are easy, lazy and cheap, but it is like setting your dog up for health problems and maybe in the long-​run shortening your dog’s life.
I was very impressed with my visit here and will be back again.

After calling 6 – 7 places around the city searching for dog snow boots – something besides the balloon-​like ones that I can’t get on my dog for the life of me – Petropolis was one of only two places in the city that still had dog boots left. By the time I got there, Mary had set aside two boots that she thought might fit my dog based on what I told her over the phone.
I ended up getting a pair of Muttluks, x-​small. They were NOT cheap, but she assured me that they are worth the money (and with the storm, I couldn’t wait to order them online for slightly cheaper). Important note: for snow boots, they do NOT do refunds or exchanges. This made me really, really hesitant to buy them because I didn’t have my dog with me to try them on! But Mary and Veronica told me that given my situation, if they really didn’t fit, I could come back the next day for an exchange.
Well, it all worked out. As Mary suspected, they fit him perfectly. I’m still mastering the art of getting these things on quickly and getting them to STAY (my dog fights all boots!) but these have more promise than any other brand I have tried. I really appreciated the patience and care from the customer service I got here!

I am a new dog owner having recently taken in a retired racing greyhound.
My Brunhilde loves in Petropolis in the same way a kid loves a candy store. It is well laid out with so much stock to choose from.
The Manager and her staff have been very helpful in picking out the right dog food and snacks. I also took the dog who is usually skittish to have her nails done and it was a breeze.
I now use their delivery service which is very reliable. Remember it is easy to order online but this business was devastated after Hurricane Sandy. I feel it is important as local residents that we keep supporting these businesses.