Petopia

everyone here is always very pleasant and helpful when at the store, on the phone and even their delivery people are very friendly.
tonight i called to have my dogs food delivered and they were out of it so they recommended another brand with the same ingredients for the same price. when it showed up i noticed they sent me two samples with a note saying to try the samples first before opening up the big bag to make sure it was ok on my dogs stomach. I found this to be extremely thoughtful. thanks guys :)

I used to be dedicated (dare I say) Petland guy, and when they closed a couple years back now, these guys filled the gap seamlessly and are always friendly, kind, and helpful.
BTW, I have five cats, so I am in and out of the place often, and it is always neat, tidy, and the staff is courteous.

HI I go here and there location on Ave A for all of my pet needs. The place is clean, well stocked, good inventory, and helpful staff.

first time there I found them extremely helpful and knowledgeable

Great prices, great people & great selection… i get all my pet products from here!

We have to walk on the other side of the street because my dog loves this place too much! Everything you need for your animal even more toy selection
Another reason I prefer going here is because it’s smaller so there is always people to answer your questions instead of a big pet store where you can’t find anyone.

I just inherited a cat (don’t ask) and being a first time owner, I was totally lost. Luckily, the people at Petopia helped me with all of my questions and I have since come here for all of my feline needs.
Keep up the good work Petopia. I’m sure I’ll keep coming back with my questions.

People are nice here and its pretty much the same along with all the other petopias. One thing I was turned off by– I like to take my dog here sometimes even when I’m not buying something and theres usually a water bowl by the front door. One time I went it looked kinda gross. I’ll come back and see if this is a common occurance.
Other than that, I like to get my treats here ie. greenies, vitality treats.

Great selection.
I have always had nice service, and find hard to find dog foods and natural products here.

Petopia is a great little neighborhood find. Although it’s a very small store, it’s always well stocked with quality products at reasonable prices. The staff is super nice, they go out of their way to grant your petty wishes.
They have free delivery, and when I call to place my order they listen to me talk about my pet like an old friend would listen to a new mom.
The store is squeaky clean.

I work right by Petopia and like a lot of other commenters, I was pleased to find they have a great selection of natural pet foods, plus some of their prices are cheaper than bigger pet stores like Petco. Save $ 2 – 3 on toys my dog will destroy in no time? Awesome!
But beware – they have a policy where they do not allow returns for refunds, even if the product is unused and still in the package, you can only make an exchange or get store credit. For me, as a pet owner who might go a bit overbard while shopping and then realize either A) I already have that or B) I should not have wasted that money despite how much I love my dogs, an exchange/​store credit policy is ridiculous. I had one of my extreme shopping sessions when I ultimately decided to throw in a $ 25 harness for my dog, and when I came to my senses later, I found out I would not be getting my money back… this means either shop VERY wisely when you go to Petopia, or just go to Petco. I thought I was doing good with supporting a smaller pet store, but clearly they force you to stay with them, which is how they can keep their prices lower.

Clean, they deliver, they have more then 1 location, the staff remembers me and is always friendly and helpful! 5 stars

My pet store of choice! They do free delivery with orders over $ 15 which is great because shlepping a 14lb box of kitty litter can bring you down… Prices are pretty comparable to Petco, if not a tiny bit more.

Close by, clean, great selection of product. Became my new go to pet store.
Staff is really helpful… could use a bit more knowledge of their products but are extremely nice…

Petopia looks too nice, clean, and boutique-​like to be as affordable as it is! Silly me has been traveling a few blocks further down to Petland Discounts because it just looks, smells, and sounds like it’d be cheaper. Well, never again.
Prices here are decent, and there’s always an array of random items marked down (mainly because they’re either almost at expiration or out of season). I got a super stylish black fleece hoodie with the Grand Central subway sign/​logo for $ 20 that kept my dog warm all winter, and it was really well-​made. Even though it wouldn’t fit over my lower arm, I swear I’d wear it if I could. HOT! I also scored a huge bag of my pup’s favorite dried chicken chips two months before expiration for about $ 10 (40% off), and I will always, always come here for dry dog food. (Ultra, the brand I like to get, is $ 10.99 for a 4 – 5 lb. bag — not bad.)
The employees are always super friendly and nice, and I love the free dog treats at the counter. Petopia is cleverly and aptly named, and definitely the best choice in the area!

I was kind of surprised. Really. To find a well stocked and well priced pet store (cheaper than Petco union square and all the pet stores near Smith St. in Brooklyn) so near a train station (L), on my way home. Plus the staff is nice and helpful too.

After a few months of living in Furry Land, I finally realized that Petopia is really where it’s at. The prices are lower. The service is friendly and helpful. And they actually have an enormous selection of products.
I’ll miss my oddball Furry Land owner with his scruffy kitten Fifi … but when I’m paying half price for the exact same product it’s a sacrifice I’m willing to make.

Rudest pet store experience and employees EVER!
I traveled a good distance to visit this place because I was impressed with their reviews. I got to Petopia a little before closing time at around 8:18 pm. I only needed a few items so I figured there would be time to get what I needed… Or so I thought. My optimism was shattered immediately because as soon as I walked in the employees that worked there started with the attitude. I was greeted by a, «We’re closing soon. Hurry up!» no «Hello, how are you doing? Can I help you find something this evening?»
It struck me as rude but I’m a very considerate person so I rushed even faster than I normally would have anyway knowing it was getting late. A young lady with auburn hair and two men were working at the time. They all seemed like they could care less about paying customers and more about closing up shop early.
This was the first pet store I’ve ever been to that didn’t even acknowledge me or my dog. Maybe I’m spoiled but most pet stores I’ve been to greet you and your dog warmly, ask if they can give your dog a treat, ask if you need any help, etc. Not at this place and it struck me as odd. It felt as if these employees weren’t actual animal lovers. They were just there to cash in a paycheck.
I head up to the counter to make my purchase and I asked a couple questions to which I’m again told that they are closing now and there isn’t time. I’m starting to get annoyed at this point so I show them my phone and remind them that it’s only 8:24 pm. It even says so on my receipt which I’ve taken the trouble to scan in but Unilocal’s resizing feature made it too small to read so I’ve cropped it.
Immediately after I made my purchase, I saw a pet training clicker behind the counter. I said, «I’m sorry. Can I please buy one more thing? I need one of those pet training clickers too.» I was told NO in a very off putting tone. I said, «Really?! No?» and she said, «I already turned off the register. We are closed!» in an extremely rude tone. Well that was quick! I literally spotted the clicker one second after I had made my purchase. Couldn’t have felt more unwelcome than I did at that second. I was so appalled by her demeanor that I asked for her name but she refused to give it to me. It just gets better at this place, I tell ya! So… all I know is that this unnamed auburn haired employee was working on Monday evening, April 18, 2011 and she refused to let me buy anything else.
The posted hours clearly state that they are open until 8:30 pm but I found out the hard way that this was not the case so buyer beware. The employees aren’t at all concerned with someone making an extra purchase that they actually turn down your request to spend more money in their store. Insane! If this were my store, I’d definitely be interested in knowing who was working there while turning down extra money in this economy and being rude to customers.
I’m now left extremely disappointed with my experience at Petopia. I wouldn’t recommend this place at all. When it comes to NYC, there are plenty of other customer service oriented pet stores to choose from so no loss here. I will go somewhere else that appreciates my business.

Reasonable prices, great selection and excellent customer service.

This new location is bigger than the one on Ave. A and is well stocked with everything you would need. The staff has been very nice and helpful on all my visits without having to ask for help. The cashier noticed I was reading the package of some treats and let me know that they had a smaller size in case I wanted to try them out first. Another time, they helped me fit a harness on my dog to make sure it was on appropriately. Glad to see that the service is just as great as the other locations!