Peter Pan Bus Lines

Do not buy tickets from Peter Pan. I purchased a ticket from Peter Pan from NYC to Northampton, MA. I printed the ticket and the receipt for the bus. I went to the terminal to ask at which gate I should wait for the bus. Greyhound and Peter Pan work together from the same desk. The lady at the counter took my ticket and replaced it with a ticket that lead to the wrong destination. When I tried to explain the situation to the driver and showed him the receipt for the proper ticket, he simply ignored me and walked away. I tried complaining to Peter Pan, and they told me it was Greyhound’s fault for giving me the wrong ticket, despite the fact that the two companies supposedly «work» together.

I had an unfortunate incident where I got a ticket from New York to Boston for $ 50 but I decided to leave the next day. I called he company but they told me they couldn’t change my ticket. That was definitely my bad because the tickets say they are non-​transferable. Anyway, so I bought a ticket for the next day for $ 19 at 3. However, I hadn’t printed the ticket. I also don’t get why this company wants printed tickets. So I reached Port authority at 2:50 but because I hadn’t printed my ticket, I had to go to customer services where this man, who looked really confused himself, led me to the counter. I told him I just needed to print my ticket, which had to be done at a different counter. So I missed my bus. Then I go to the customer center and the lady seemed really rude and was fixated on me printing my ticket if I wanted to pay the $ 20 charge to get the next bus at 5:30 because the one at 4 was fully booked. Needless to say, I lost hope in Peterpan and was about to switch to Bolt Bus when this really nice man helped me. He told me he would get me on the 4pm bus and he didn’t even let me pay the fine. He literally made my day. I wish Peterpan had more employees like him.

A year later and the service is still horrible. Anyone else remember the major snowstorm in NYC this winter (pretty sure it was the snowiest NYC has been in like 100 years, right)? Well, I had a ticket back to NYC during the storm so naturally my bus got cancelled. Did Peter Pan reimburse me? No. The only way to get another ticket was to go to the station (I liver an hour away) within 48 hours and get a new ticket (not a voucher to be used in the future but had to know the exact date and time of travel). Uhh not sure how I was supposed to get to the station if you cancelled my bus. Had to buy a last minute, much pricier train ticket instead. Consistently horrible customer service. This is 2016 and you can’t give me a new ticket online?! They really could care less

Peter Pan uses the term express liberally with express bus service. If your bus is not full, e prepared to have your trip pushed back 30 min to an hour so they can combine it with another trip and add a stop or two along the way. My 4:20 minute trip to DC turned into a 6 hour trip thanks to their inability to keep to a schedule. No traffic or weather issues, just poor planning and management. Also, everything’s mg is still paper based. No electronic passenger lists or tickets, no scanners, it’s like nothing changed since 1990.
Much better off with BestBus. They keep a tight schedule, are usually a few dollars cheaper and typically get you to your destiny nation early or on time.
On the plus side, the driver was professional and rates are competitive.

I traditionally take the Greyhound from NJ up to NYC, but for the time frame I wanted, the Peter Pan was what I had to take. The ticket was dead cheap — around $ 20 one way. The seat was really tight — the stranger and I sharing our row were polite to each other but had to shift very carefully in order not to jab each other. The «free» wifi was free because it was nonexistent. The driver was hilarious. As we pulled out of the bus station, he yelled something like, «It’s going to be a short hop to Baltimore…» and half of the people who were paying attention started to protest. It was a cute joke.

If I could give zero stars, I really would. A $ 20 fee to change a $ 25 ticket is absolutely ridiculous. Price gouging at it’s finest. Customer services is terrible, employees are rude and unhelpful. Avoid like the plague.

I have to admit I don’t understand why everybody is so mean and negative with this bus line. Sure, it has nothing exceptional but it’s a bus lane. It’s personally the second round trip that I do with them, to 2 different cities, and I had absolutely no problem. Our driver to Boston was the nicest guy and we were there on time, no delay, clean bathroom, working plugs. Don’t freak out because of all the comments, I truly don’t agree. I just have 2 negative comments: first the wifi is nothing exceptional (which means it didn’t work on the way to Boston, and it worked but reallyyyy slowly on the way back) and our driver on the way back was really not the nicest person ever. Except of that, I had an overall ok experience !

Large seats (i’m 6’3). On time. Professional services. Better than bolt or megabus that I took before (tried the three of them to boston from nyc and back).

Zero stars. You’d have better luck hitchhiking. Terrible service, high prices (compared to equal amenities and service), DELAYS and wi-​fi, which is one reason they justify their prices, that has never worked. I thought my first terrible experience was just a one off… I am sorely mistaken. The worst part of my trip was coming to the realization that I have a round trip ticket.
Using this service for the last time.
Do yourself a favor, Boltbus, Megabus, Amtrack or rent a car.

Bus arrived at my CT stop 30 minutes late, which is tolerable I made plans assuming my bus would be at most 30 minutes late. The bus then arrived at my destination new York city an hour late, which made me miss my next bus. There is no one I can talk to about this complaint. It’s 1 – 2 pm on Saturday and the customer phone service number is down and there are no offices in the port authority that can resolve these issues unlike greyhound. I was forced to buy a greyhound ticket or scrap my entire weekend plan. I can’t refund my connecting bus ticket because it’s not their fault I’m late. It was Peter pans bud company’s fault and I still have not received any form of resolve in this matter.

I got ticket to go to NYC from Boston for the weekend. I got my tickets from the Peter Pan Website round trip $ 120 for me and my wife. I guess it’s a fair price. When we got to south station we find out the bus we were taking was a greyhound not a Peter Pan bus, not a big deal. We got to NYC with no problems on Friday afternoon at 2:00pm.
Well the way back was a different story. Our bus was supposed to board at 6:00pm getting to Boston at 10:00pm. We got to the station at 5:30pm when we got to terminal 84 I swear there was like 200 people waiting for the bus. I understand things happen but Greyhound was not communicating with the customer and everybody was just wondering and listening to other customers trying to figure out what to do next.
Finally the 5:30pm left the terminal around 6:30 then they tried to board 6:00 but some people got to board the bus of course the told us to get on the bus that was already full. We got off the bus waited until 7:00 until 3 more buses pulled so we were alright to get in the bus. We boarded the bus, before getting in no one open the side storage compartment so since I was the first person I had to open the door for all the other passengers. It was already 7:15pm so I am like let’s go! After we waited in the bus till 7:35 the driver gets in the bus and told us that we were waiting for the other 2 buses to fill up so we can leave at 7:45pm Really??? This is a business not a road trip with friends. Any ways we end up leaving the terminal at 7:45 getting home after midnight.
We used lucky star in the pass with no problem I guess this is the first and last time I will be giving my business to Peter Pan/​Greyhound. Very unprofessional they need to get their stuff together.

Worst service I have ever recieved. The bus was delayed by over 3 hours because the drive hit a low clearance overpass. Will never ride peterpan again. On top of all that neither the outlets nor the wifi was working on this bus.

No zero stars option?
Horrid. Absolutely horrid. I will be reporting Peter Pan to the Better Business Bureau. Avoid at all costs.
Tonight, people with 5:00pm and 7:00pm tickets from New York City to Providence RI were waiting in massive line for hours and hours without a single update. There were no employees to be found until 9:30 pm, no working customer service line to call. (There is no cell phone reception in the basement of Port Authority– execs take note. Many people traveling solo were stuck in line holding their spots, so there wasn’t really a way to move to an area with reception. Thus, no way of communicating with people about your arrival time, or of finding out what in the world was going on…)
When a driver finally showed up at the scene after hours and hours of no updates, he acted like we were ruining his day when we asked him, a representative of the company, for a status update. He could not have cared less… not really the response you’re looking for when you’ve been standing in line for 4 hours.
Then it got worse. This employee moved the 5:00 and 7:00 ticket people to another gate, saying the bus would be there soon, and he would take those tickets before the 9:30 folks. Yet, this bus didn’t show up.
Meanwhile, a new bus and driver showed up and started boarding the people with 9:30 tickets who had just arrived, and though the folks who had been there for ages made that clear, the two Peter Pan employees did not communicate with one another about what they had told everyone, and so confused and angered everyone. The crowd grew livid. The second driver insisted on continuing to board the 9:30 people for procedural reasons and because «his supervisor said so.» He was perfectly willing to leave the people with earlier tickets stranded, with a broken bus and no driver.
They displayed gross incompetency and poor judgement, lack of basic common sense and courtesy, and communicated very poorly, or not at all– then overreacted by fantasizing themselves to be riot police. Telling us to call a customer service line for answers after hours, when no one is there, because they can’t be bothered, and then acting surprised when people are upset is not an appropriate way to handle this type of situation.
To make matters worse, the drivers threatened those of us who spoke plainly about our disappointment; they said they would refuse to let us board, and threatened to call the police. A Peter Pan executive was called down to assist, and he was completely condescending and unhelpful.
The only decent thing that happened the entire night was that when we finally boarded our bus at 10:45pm, our new driver stood up and said, «I’m a retired driver, now a manager, and I’ve been called to help because we needed a backup driver tonight. People don’t like it when you don’t tell them what’s going on, so I want you to know we’ll be making a stop, and another driver will get you there the rest of the way. We’ll get you there safely.» See? Was that so hard? Just a few basic, honest pieces of information from drivers delivered at the right moment– that’s all we wanted. This guy should be running the show at Peter Pan– maybe he can help weed out the clueless ones, or create a culture of reasonable accountability/​responsiveness.
It seems like the culture of carelessness and failed communication runs pretty deep there though, it would take a lot to change things– they took treating customers like garbage to a new low tonight. My 7:00pm bus will put me in Providence by 4:00am if I am lucky. I’ll be in great shape for my 9:00am software class.
So. Amtrak will be getting my weekly business for Providence to New York trips from now on. Entrepreneurs take note– it would not be hard for a competitor who gives even ¹⁄₈^th of a crap to run this company into the ground.

This Friday evening, passengers waiting for the 5:00 pm bus to Providence, RI had not left Port Authority in New York City by 10:00 pm. They were waiting along with passengers for the (also long delayed) buses scheduled to depart in between 5:00 and 10:00 pm. Peter Pan sent no employees to the site until after 9 pm, and provided no information about when the next departures would happen. A huge crowd of stranded passengers gathered.
That’s bad. Here’s where things get hairy: The Peter Pan customer service phone numbers were closed for the night, so I tried their number for emergencies. (A crowd of over a hundred people in the dark in Port Authority after 10 pm is a low-​grade emergency. This is hard to understand unless you’ve been there.) The Peter Pan emergency line connected me to someone who said that, actually, she was «just an employee in a garage», and had no power to respond.
It’s incredible that the only human responding to emergency calls for Peter Pan had no information about the operations of its buses. But that’s not the real problem. The real problem is this: What if this had been a more serious incident? What if a bus had crashed and people were injured? Someone who has the power to do *something* herself, preferably someone with the credentials to assess emergencies and with considerable resources to get shit done in case of one, should be answering emergency calls.
I never thought I’d consider Bolt, Megabus, or Greyhound the «safe» travel option.

This is the best candidate for Unilocal ratings that go from 0 – 5 stars instead of 1 – 5. If it could get zero stars it would easily make the grade. Imagine traveling on a bus heading for the penitentiary driven by felons and that would be the same experience. It has all the travel choices beat except maybe skydiving while on fire over an ocean

It’s September 19^th, 2015. The weather is fine. I’m at the bus terminal in Boston, where I’ve been since 6 and the Peter Pan representative told me that the schedule had shifted to the «fall schedule» today, making my 8:30am ticket a 10am ticket.
I would expect/​hope seasonal shifting of he schedule is a planned event. That I was sold a ticket for a bus ride that would not be happening, then not informed until shortly before my scheduled departure is a show of monumental incompetence or indifference by the bus line.
There’s a comment to be made on post-​recession «efficiency gains» made by pushing white collars to the point where the optimal amount of customers get screwed, but this is a Unilocal review.
On a separate and less disruptive note, my earlier 12:15am bus was somehow overbooked, so I took the 1am.
0 for 2.

I would say this is the WORST bus company ever! The staff here are very rude and mean! And be careful if u buy the ticket online, they will never let u refund! If u are late for bus, they won’t let u hop on next one. The supervisor is totally fuck up! Not even worth for one star

Just got back from a trip to cape cod. Bus driver who drove the connecting trip from Providence to New York tossed and kicked passengers’ bags at the end of the ride. When passengers politely pointed out the rude behavior he started screaming that «I didn’t put those bags in their! …I’m running late!» Below subpar on professionalism and service. I’m renting a car and driving next time.

I read around 10 of the reviews posted here for Peter Pan and don’t agree with most of them. I went from the Berkshires to NYC. The bus came on time and the driver said that it was an express bus. We went straight to NYC skipping about 6 stops but we still got in 15 min late.
Printing a ticket was no problem for me. I did triple check my dates and times before I confirmed because I did read that there were no refunds. I I guess they do that because they don’t scan your ticket when you get on the bus so if the company were to cancel a ticket the driver would never know.
The seats were fine with plenty of leg room. My issue came with the wifi. It said I was connected but I couldn’t load a page for the entire 4 hour ride. I also couldn’t find an outlet. I looked around but didn’t see any.

I read the reviews a day before I was about to take the bus from NYC to Providence RI and called my contact to see if I could travel another way. I have to say that I am glad I didn’t change my plans because everything was 100% fantastic on Peter Pan.
The bus left NYC on time, we even were allowed to board and chill out 15 minutes prior to departure. Drivers were so friendly, smiling, making jokes. The bus is super clean, very big roomy seats, wifi worked. It’s a straight shot up to Providence, we made it in 3.5 hours. The bathroom I even had to use once was totally clean and fine!
The 8pm bus from Providence to NYC arrived and left on time too. Different driver, super nice guy, they have good rules no talking on phone, loud earphones, keep lights down. Um this is a totally lovely experience. Do not listen to the others who when you read into the reviews, sound selfish and unable to follow directions (print out tickets).
Try this line don’t let the weird reviews get you down.