Peter Cooper Shoe Repair

We live down the block from Peter Cooper Shoe Repair. The owner Ceasar has fixed countless shoes, handbags, etc. He does not speak english well so I think he might get frustrated at times (given the reviews below). I have to say I have never had a bad experience with him and he waves to both my husband and I every day. More to the point, he does a solid job and gives honest evaluations about what should be done to fix a pair of shoes.

Nasty owner! Customer service and quality of work need a lot of help.

I have never written a review before but had such a horrible experience with the owner that I felt the need to write one. I can’t speak to the work he does because I ended up taking my things elsewhere to get fixed. But as for service, he would get NEGATIVE STARS. He was so incredibly rude and unhelpful. I’ve literally never been treated like that before. He pretended not to understand and said he wouldn’t fix my things. I asked nicely if that meant he didn’t want to fix them or he couldn’t. He said «I won’t fix them!» and walked away.

Terrible customer service! When I asked how much my repairs would cost. The guy looks out the window like he’s looking for someone or something, but no one is there. I think he makes up prices on the spot. This was my second time giving him a chance but I will never go back. He’s rude and kind of creepy.

If there was an option to give ZERO stars, I would have. The owner is not only incredibly rude but he completely RUINED my 800 $ stuart weitzman boots. I brought one shoe in for a simple repair because the sole in the front need to be glued back. When I got my shoe back, the entire front top part of my boot was no longer black and appeared to be a white-​ish color. The glue had clearly gotten on the suede part of the boot and he probably tried to rubbed it off (with probably not the right brush or much too hard) and all the suede on the top front part of the boot came off. When I questioned him about it in a nice tone he became very angry. He just started screaming saying «what you think I went and wore them around the city»? He then screamed «i am good at my job blah blah blah». Clearly he isn’t and doesn’t know how to run any sort of business because not only is he incompetent but customer service is not his strong suite. Unless you want to waste your money and have your shoes ruined, I would strongly suggest staying far far away from this poorly run place.

DO NOT GO THERE. The owner is so RUDE. He has no respect for customers and he even gave me a middle finger because I could not understand him what he was saying. Unbelievable! Go somewhere else. The owner is disgusting. I have never met a store owner like him

«DON’T SPEAK!»
I didn’t even get near the entrance. I called to see if he was open and to find out how much he charged for putting rubber sole on men’s shoes. Who knew that was like burping in his face! I could barely finish asking when he interrupted me and with a lot of attitude he could shove up his shoe horn said, «I DO NOT DO BUSINESS OVER THE PHONE. IF YOU WANT TO KNOW PRICES, COME TO THE STORE» I calmly said, «OK but can you…» and once again he stopped me and repeated…, «I CANNOT DISCUSS BUSINESS OVER…» This time I interrupted: CLICK — see ya, d-​bag. Nice way to entice future customers.

Really rude. Kept demanding money and yelling «YES or NO? You heard me!!»
Wanted twenty dollars to glue part of shoe sole back on, so I went home and glued it myself with super glue.

Agree regarding the pricing – charges $ 4 for taps, $ 10 for putting new soles on heels. Firm charges $ 3 and $ 8, respectively.

The guy here put rubber soles on a new pair of shoes for me. He used quality material (Vibram) to do it and did a great job. I would definitely go back to him.
Only reason for 4 stars instead of five is that he charged $ 30 for it whereas other shops would only charge $ 20 to $ 25.

They do an OK job, but they are incredibly rude and inconsiderate. Not a good value and not worth dealing with tactless individuals.

thank goodness I didn’t go to his competition on E. 23^rd St! A great find… total quality and at a great value. Not just that, but he (I forget his name) seems like a great guy. Went over and above for me, waterproofing my shoes for free. Looked like new. I’m writing this review hoping this guy will STAY IN BUSINESS so he’ll be there when I need him (which won’t be frequently). Let’s keep this guy around!!!