PcMac Express

If you are looking for an outstanding service experience this is the guy to contact. Michael gave me a diagnosis after just 2hrs (motherboard and hard drive were broken) and he fixed it within another 2hrs. Excellent communication, reasonable price and the quickest service you will ever experience.

I have used Michaels PC&MAC for the last 13years. He serviced my personal computers and also my office computers. He Helped me with back up and so many issues I had with my Dell and Mac. His technicians are amazing and they identified the issues and repaired what needed to be done in an efficient and fast manner. I would highly recommend Michael and I am sure you will find out how comforting it is to be able to call him.
I am so glad I found this company. I have also recommended Michael and my friends had the same amazing experience with him.

Really honest and good pricing. I had a major virus problem (like 450 viruses) and they totally resolved it while I waited. They also helped me with better security protocols. I went to the Queens location which is in a nondescript apartment building but I am so glad that I went!

Good always new my name and computer issue when i called. very nice and accommodating will defiantly come back with any other problems!!! And recomend them to any and everyone!!!

Just a drop off location, but service was fast and fixed my problem. Very friendly when interacting on phone/​e-​mail.

Love you Mike! Mike is the owner. Extremely trustworthy!!! Did I say Trustworthy!!!
So important especially with so many con artists in the city.
I knew him for only a few hours and felt like he was a family member who had my best interest at heart. I am a recruiter for the financial services industry and I work from my laptop at home… I accidentally spilled water on my keyboard. I was in panic! I called Mike and he put my nerves to rest. I gave him my computer Thursday morning and was done by Sunday afternoon. He had to replace the motherboard, (which can take weeks to get, mind you…) I got it done in 3 days! He offered his fatherly advice by getting me a good backup system and virus scans with updates.
This is the type of concern that you would expect from a dad. Super IT professional with heart of gold. He went above and beyond by delivering the laptop to my apartment because I have surgery next day. I highly recommend these guys. Extremely honest, efficient, genuine, diligent, super smart, common sense, articulate, extremely skillful and fast!!! This review is coming from an A type personality that can’t deal with the nonsense. You will get your monies worth… no rip off artists here… These guys are the best in the city!!!
Jody

I spilled hiccup of water on my computer and my husband located this service close to the walking distance 10 — 15mins away. I called and left a message. Within 10mins I received a returning phone call and explained my issue. Michael told me to bring it over ASAP. 12pm that afteroon
He gave me a ETA for 3 – 4 business day; he called the following day to that my computer is ready for pick!!! It was less than a 24hrs turn-​around and I have never been happier.
Thank you Michael and staff for managing to do this for me. Working virtually is what I do a lot of so lets just say I was over the moon.
I would recommend them! They are professional and prompt.
Warm Regards and Continue Success!
Amelia.

I’ve used these guys multiple times for commuter repairs. They’re prompt, effective, affordable, and seem like good people.

I had a computer hardware error that I didn’t know how to fix. I called PcMAc, and they guaranteed to send someone within 3 hours. The guy came 3 hours later. He was knowledgeable and friendly. He identified the problem as a burned out SSD. He showed me how he determined the cause, and explained why it happens and how to prevent it in the future. He recommended a plan to fix it. Because we still had some time left in the hour, he ran a RAM test and did some tweaking to my RAM settings based on the test.
It’s not cheap to have them come to your house, but my guy did a good job and saved me a lot of time and uncertainty around what I was doing. I thought it was worth it, and would use these guys next time I have a problem I don’t know how to solve.

best repair company by a longshot. actually cares and help me fix my laptop in an hour. was actually looking to proactively help me fix the issues. This is the best level of service that it is possible to get

My MacBook Pro broke (battery refusing to charge) due to water damage. Both battery ($ 200) and logic board ($ 400) need to be replaced in the end, so it costed more than what I initially anticipated, but the laptop is now fixed and working well. The owner Michael is very helpful and approachable by phone and email.

I’m a student with 1 week left before my semester project is due, and all my work is on a damaged thumb drive. I took the damaged thumb-​drive into PC Mac Express for diagnosis to see if it could be fixed. They called back and said it would cost about $ 400 and there was only a ⁵⁰⁄₅₀ chance that it could be recovered. When I picked it up, there was a red wire attached to the board that had not previously been there. I found someone in Canada to look at it and said they would do it for $ 200 and I’d only have to pay if they recovered the data. The company in Canada attempted to recover the data but said it looks like the other company had done something to the chip and were likely holding the data ‘hostage’ so that no one else could get the data, so that my only choice was to go back to PC Mac Express.
The scope of this technology is out of my range so I don’t know what to believe but what I saw with my own two eyes was the extra red wire that had not been there when I dropped it off. When I called PC Mac to question this and what was happening, they claimed nothing had been done and they had not attached any wires. At the end of the day, I didn’t get my data back and PC Mac said no work had been done when in fact, I saw that alterations had been made to the thumb drive. I wouldn’t ever bring anything to them again because the story doesn’t add up. Perhaps something had been done by the people who work for Michael without him being aware, but in that case, nothing was done by Michael to understand the discrepancy.

PC Mac Express is committed to customer satisfaction. When the first fix of my computer’s hard drive was not successful — through no fault of theirs — they took my computer back and kept working on it at no extra charge. My computer, which was pretty much dead when I brought it in, is now working like new! They also have friendly customer service.

My desktop computer, which I use primarily for my solo law practice, broke down last week. I called around to a few places and the third place I called was PC Mac Express, at which point it was almost 7 PM. Michael did some free phone consultation and trouble shooting and figured someone would have to go in person to take a look at my computer. We made an appointment for 5 PM the following the day; the technician arrived right on time, came in, and started to go through everything. Within an hour and a half he had figured out it was a connection problem with my second monitor, and there was such a sigh of relief. Some of the other companies I called said it had to be the motherboard, and were telling me I should go and buy completely new hardware. So thank you PC Mac Express for being honest, diligent, and putting me at ease.

The expert who came to my home was prompt, polite, and knew his stuff really well. He worked quickly (saving me money), and his advice helped me to make the right decision about what to do next. I will call them again when I get into hot water.
In addition, Michael, who is the owner, called to follow up with me just to be sure that my needs were met.
Very impressive.

My son had broken the glass and screen on his Apple MacBook Pro laptop. I called around and found PCMacExpress and talked tho the owner Michael, who promised to pickup/​fix/​deliver it from my office in Midtown from a Friday to a Monday. Did it, fixed it 100% and delivered on time. Very satisfied: 5 starts.
The only small quibble was that the messenger picking up had no identification and gave me no receipt– in fact seemed confused by why I’d ask a thing as I handed him my son’s laptop.

Michael’s PC Mac Express saved the day!
My old G5 iMac suddenly dropped dead. I had already decided to replace the old computer, but had not anticipated it abruptly quitting on me before I could transfer several years of correspondence, documents, photos, etc.
After I had my new iMac up and running, I contacted Michael’s PC Mac Express to see if they could retrieve and transfer the data from the old computer. Michael assured me that such a scenario was do-​able 90% of the time. I loved the fact that his technician would come to my apartment to do the job, while respecting my privacy. I did NOT want to schlep my dead computer to some shop and leave it for a stranger to paw through.
The fee was quite acceptable, especially when I was assured that such a problem usually took no more that 90 minutes to resolve. The technician showed up at the appointed time and set to work, explaining what he was doing as he went along, even showing me some good tips. He removed the hard drive from the old computer and used an adaptor to transfer all my files to the new computer, finishing the job in an hour and 15 minutes. It was all done quickly, neatly, professionally, and it was worth every penny. I could not have asked for more and could not have been more pleased with the service from Michael’s PC Mac Express.
Highly Recommended! (COD only)

Awesome technicians. They know exactly what is wrong with the computer and speaks to you in terms you understand. They are very reliable and punctual.
They helped fix the problem in a matter of minutes and also help diagnosed and offer some advice for our computers.
I would definitely recommend them.

I have to give Michael’s PC and Mac Express five stars, and I will explain:
I had been trying to solve a netbook problem that involved updating the operating system and some other problem that was difficult to diagnose — and it was quite urgent that I solve this since it had taken so long! Most other stores wanted to just re-​install the OS but Michael not only did that but because of his great experience and skills was able to rapidly find the problem (which turned out to be physical) and repair it himself. He did this at a very reasonable rate, a job that other stores would probably not even ventured to do!
I highly recommend them for repairs, overall computer maintenance, website optimization and honest help!

On two separate occasions my PC contracted a virus. The first time Michael’s field agent came to my house, right on time, and spent about an hour cleaning up the computer. I was extremely happy with the service and he was the first person i called when it happened again!
The second occurrence was a nasty infection that needed more time and serious scrubbing. Michael was always available to answer my calls and let me know the progress and what steps he was taking to clean up the mess on my computer. In the end I was happy that all my files were safe and the viruses had been eradicated! I definitely recommend his services!