Party City

This was the worst experience of my life trying to order balloons. I’ve been to party city many times and even this location. I wanted to call ahead and place a balloon order to pick up the following week. The girl who was assisting me was actually of NO assistance and extremely rude and unprofessional.
She then told me my total and I said great I will be in to pick them up. She told me I HAD to pay over the phone and I told her that I was uncomfortable giving that information over the phone and would like to pay in person when I pick them up, to ensure I am receiving the right ones. She then placed the phone down and yelled over to a coworker and said «she wants to place an order and not pay» I heard the other lady respond «no she can’t» and the woman helping me said «she said she’s done that before» as the lady responded «no she ain’t».
Then told me I could not do so. When in fact I HAVE ordered balloons before and paid when I picked them up. So don’t tell me I didn’t do something, and I let her know. Then she hung up on me. Absolutely the worst customer service in the world and I will be sure everyone knows it. Unfortunately for them I’m in the weddings and events industry and know a lot of people in it too!
UPDATE:
Gabe, the store manager called me first thing this morning. He was very apologetic and told me the situation was addressed but he wanted to give me a call to right their wrongs. He went into the stock, picked the balloons I needed and is holding them for me in the managers office so they will be ready for pick up. Thank you, Gabe!

Was in this location for not even 10 minutes and I experienced 2 staff members be rude to me and heard a separate staff member rude to another customer. I was prepared to spend a lot of money, but changed my mind because of STAFF. They must not like making money.

Does not carry all the products the 14^th street store does. Salespeople not helpful and cashiers are rude.

Party City has pretty much everything you need for many themed parties. The staff looked miserable and chat with each other instead of tending to customers. The line took forever because the girls kept gossiping. The staff on the floor were a little bit more helpful.
Though they have almost everything you can think of, some things are very overpriced. If you’re looking for children’s party supplies and don’t want to commit to a character or some brand, go to the adult’s section. I was looking for just pink decorations but the girls’ section looks like Disney and Nickelodeon vomited all over it. The boys’ section is equally stereotypical.
I bought a face painting kit but the quality was terrible. The paint was very hard and did not apply well.
I was able to find the fun favors I wanted but they overcharged me for some favor bags that were in the clearance bin and marked down significantly. It was a very average experience for a Party City. So in a pinch, you can run here and pull something together, but if you have time, shop elsewhere.

HORRIBLE.
I planned my birthday for months — bought these fabulous (very expensive) oversized balloons online for the occasion. I confirmed with Party City weeks in advanced that they could successfully blow up these balloons for a price. I went to party city the day of the party to blow up my balloons. As the cashier/​balloon blower was blowing one of my balloons, her colleague advised her to not fill it with too much air because the balloon would explode… seconds later, the balloon exploded!
The balloon could not be replaced & the manager named WEN came over to «remedy the situation». I don’t think she understood english because she just kept repeating herself over and over and ignoring anything I was saying. WEN did not offer any kind of compensation nor solution for the broken balloon other than returning the blow up fee. She did not even say sorry!!! WEN also tried to lie and say there was a hole in the balloon after the sales associate explained she filled the balloon too much in front of me! This woman «WEN» is a total moron! I will never return to party city and will advise anyone who I hear plans to go against it!!!
DO NOT GO TO PARTY CITY THEY WILL RUIN YOUR PARTY!
IF YOU ARE READING THIS WEN.

Had a horrible experience! I was overcharged by their associate and when I caught it, I was asked to wait for another register to open. Mind you, I was not helped in a timely fashion. Seeing that this was their mistake, I do not believe I should have to wait on the line all over again. Very poor customer service. A simple trip that should have taken 15 minutes is taking over an hour.

This location does not have a big selection of costume accessories. You’re better off just looking on
and ordering online instead of making the trip here.
When I came here, I was looking for a bow and arrow. NO GO… they said it’s only available Online…
What they do have is:
1. a big selection of candies that you can buy in singles such as: 15 Hershey’s kisses for $ 1.00
2. plastic party trays, plastic cutlery, plastic or paper plates, table napkins, etc.
3. Holiday decorating materials: Valentines day, St. Patrick’s day, Etc.
4. Wedding things…1 whole aisle of items
5. a big selection of Princess Costumes for girls: Dresses, tutu’s, tiaras, Princess slippers, magic wands.
6. Fake mustaches…
7. They do have costumes, but it’s very limited in store.
If you’re looking for something specific, CALL IN first to see if they have what you’re looking for in the store…

While this place can be kind of pricey it’s really a cool party spot to get everything. I’ve gotten anything from the usual party swag and even found they have a cool 99 cent aisle for those knick-​knacks you want to toss into goody bags without breaking your wallet.
This is a popular spot for the creative crew at my office where they love to find odds & ends to get their creative juices flowing. Overall a really neat party spot with an entire aisle loaded with items from 99 cents (and less) to regular priced items.

This is one of the larger, cleaner Party city stores I’ve been to.
Yet, this is also one location that people walk by without realizing that it is even there.
Located across the street from Penn Station it is convenient.
I came in to buy some Christmas stuff for a holiday party and I had plenty of selections, colors and styles to choose from.
Prices were great.
I can’t think of a reason not to come here for your costume accessory needs and/​or costume in general.

The store itself is a pretty typical Party City. Go early if you want Halloween costumes but the staff gets 5 stars for amazing patience and organization on one of the busiest days of the year. Gabe, the manager is aces! He is very hands on, handles things very calmly and is extremely helpful. Thumbs up to these guys!

Do not order anything for delivery. Ordered balloons for a surprise party and they promised it would not be there any later then 1p because party was suppose to start at 1pm. So day of party it is 1:15pm and balloons are just arriving while I am walking a few blocks away with my Gf who the party is for. They refuse the balloons and the guy in Charge of deliveries calls me and argues with me to take the balloons which we still made them take back. The store was great about refunding me my money except we lost at least a half hour on our party just waiting for the balloons. I have nothing against the store but because of the lack of communication between store and delivery people I would say I will never call there for anything again.

I’ve been to this location several times since I work in the area and they have everything you would need for a party. The staff is very polite and so helpful. My most recent purchase was a banner for my son’s birthday party. They did not have the Brooklyn Nets logo I was looking for, but the staff helped me create another design. I ordered the banner and picked it up the next day. I was very pleased.

Well, as the name implies, they’ve got everything ya need for a soirée. Nice store, lotsa stuff, pretty well organized. Went there with my daughter over the weekend and we purchased a couple of lil nick nacks that she wanted.
As we’re paying, the cashier asks if she could have my phone number. I politely said, «no.» She then insults my intelligence with, «it’s just in case you want to return something.» *buzzer sound* Wroooong, lady! The receipt is in case I want to return something. The phone number’s for marketing and promotion purposes. They definitely lose points for that.
Know before ya go, people. ;-j

I really did not know this place was here. I was looking for a spot to pick up a bunch of supplies and decorations for our Cinco de Mayo party and found it using the Unilocal ap. When entering you take an escalator down to the lower level and see a pretty terrific party supply store!
Pretty much anything you need here for any type of party, event, or celebration can be found. Decorations, tableware, paper goods, balloons, novelties, themed goods, costumes, candy, holiday supplies, and much more are all on hand. This store is stacked and well stocked with overall fair prices. You can even use the coupon on their website using your phone and the checkout person will accept it. Not bad at all.
Conveniently located across from Penn Station and the subways. Store is bright, clean, and I thought well organized. I also found the staff to be pretty helpful too when I was walking around looking for certain items. Would come back here again if having another party.

For some reason no one seems to remember that this is here. Anything you need quickly (especially inflated balloons!) will be here (or at the K-​Mart across the street).

Yay, I love this location and it’s a better option than their 14^th Street location (which you can read in my review that I am not a huge fan of).
This location is new, it’s clean and has great and friendly staff.
And to quote a prior post of mine… when it comes to Party City being an option for us to get Party Cups, Decorations, last minute Halloween Costume additions… their prices are competitive and amazing. I threw a large party and purchased stuff online, I compared the prices to Oriental Trading prior… and would you believe Party City was way less. :) Def worth every dime!

Sure the stuff here is just junk from China, but I’m sure many of the Long Island folks who need to get those last min decorations/​party favors right before hopping onto the LIRR appreciate this location.
The store is well stocked, although you’re going to have to help yourself.

I don’t know about the costume section but I just like going to the candy section! I like their 15 for $ 1 candies. I actually was able to get a lot of different candies and little party prizes for my baby sister for her birthday. I feel bad for the cashiers when they have to count all the candies and such. Omg I would be like gahhh! but the person that helped me was very nice and didn’t seem annoyed– or at least was good at hiding it.
Other than that I just like looking around I don’t think they have really good or much costumes from what I seen. I think if you need a costume just go to a halloween store.

Party City in Herald Square is a big store, but somehow, their selection remains pretty limited to products that really aren’t quality. Perhaps they restock their costume area only during Halloween time because I could not find anything good costume related at this store. They only had a few wigs and makeup supples, but not much else. I was also shopping here one time looking for a simple plain black fur boa to wear at a party, but they had the most odd color selection for boas (pink, purple, pink and purple, gold colored etc.) The store is also very disorganized. I could not find anything I was looking for because there were no signs indicating where items were. The place could use a little more organization and clean up to make the shopping experience a little easier. Otherwise, give it a shot if you’re looking for party supplies or something costume related because you might find it here.