Park West Radiology

I was 15 minutes late due to traffic and they said they couldn’t take me. The schedulers are lazy and unwilling to deal with patients who have minor issues. Guy at the front desk was too busy arguing with his other receptionist about calling some doctor’s office to deal with me and then said I was 25 minutes late. Which I wasn’t. I will never return here. Guy was also a jerk and couldn’t give a crap about me or me taking off work for the appointment. They would rather shrug their shoulders and say not my responsibility vs caring about who is in the office and what they may be dealing with.

I have used this place on at least 4 different occasions. First two times were awesome. The techs were great and provided excellent service. The third time was for a Mammo. My insurer does not require a referral, even though I’d been there twice before with no issue, now there was an issue. Then to add insult to injury… they send my results to the wrong doctor. I was wondering why I hadn’t heard from my Gyno. The results were sent to my orthopedic surgeon. Today I called to speak with the manager. Response, he’s unavailable in a meeting… Me: What time will he be out of his meeting?. Response: Can’t tell you but he leaves here at 5pm. So two hours later still waiting for that call. Obviously the problems are systemic.

Lenox Hill radiology should be mortified to be associated with this place! Be sure to scroll down past to see numerous horror stories. THis place should be shut down asap.
I left the apartment for a biopsy at this place and as I got on the subway they called and said they had to cancel appointment! This has never happened in all my years going to Lenox Hill radiology for xrays, ultrasounds, bone scans etc. Had to reschedule biopsy and change vacation plans!
After I finally had the biopsy, I later got the report it said I had another extra procedure that i never had, pronouncing a benign diagnosis. But I never had the second procedure! Called SIX OR SEVEN times for the record to be corrected (and for a new CORRECTED report) but it never came. They also billed my insurance for the extra procedure I never had. Finally called the Dr. directly and she was rude and said it would be corrected and I was to be sent a new report. Never got it. Never corrected. Its been 2+ months now.
Someone needs to investigate this place. Not only is it disorganized and unreliable (mess around with cancer diagnosis?) but I believe they are engaging in some sort of insurance fraud.

This was my second time here and I had A-​Class service here. My technologist for
the CT Scan — was very kind and attentive.
He was a blessing.
It’s a radiology clinic not a spa.

My OFFICE experience was very pleasant. They called me in advance to let me know they were behind schedule so I could plan to come later. The facility was nice, I didn’t wait long, and was informed I had a $ 90 copay.
Unfortunately, the billing experience is a nightmare. Apparently I actually owe over $ 400 and wasn’t supposed to have a copay. I discovered this when a month later I was checking out my insurance statements. I called up, asked about the mystery balance and turns out they never even applied the $ 90 copayment… after some arguing on the phone they acknowledged the $ 90 I paid but I still owe at least $ 400+ dollars but they told me not to pay it because «it hasn’t been processed yet» and I’ll get a bill in the mail. We’re now at the end of December and I have yet to be billed. I’m expecting these idiots to just shuffle my information off to a collecting agency without even telling me what my actual balance is. I’ve been trying to pay my bill, but it’s been very difficult!
Avoid this place.

They change my location last minute and make me go somewhere 30 blocks away, but say it’s on time. Only to arrive to be told my appointment time was 30 minutes later than even my voicemail says and they are running behind even though I was told 20 minutes before it was on time. Oh and they ask to arrive 30 minutes early so now it is a 2hour wait here due to their incompetence

When I walked inside this place I was expecting all sorts of bad things due to all the bad reviews i read. Instead i had a really pleasant visit.
The staff is very friendly and my waiting time was basically none (i went on a Saturday morning).
The drrssing rooms have a locker a you csn bring your stuff with you if you want.
I’m sorry for all the other people that had a bad experience.

The X-​ray tech, who looked a bit strung out, decided he wanted to step out for 5 minutes at the end of the day as I was the only one waiting for an x-​ray… It’s been 30 minutes and he still hasn’t come back. How long will I be sitting here for no reason???

I don’t understand how this place still stands. The service is bad and even if you make an appointment don’t worry about getting there on time because you will get in about 1 hour plus from you original appointment time.
This place has no respect for people! If there is no way to avoid this place make sure you have time to waste.

Utterly incompetent billing. They incorrectly charged me $ 300 then also charged my insurance company. Took me numerous phone calls and 5 months to get them to issue a refund and even then they only sent $ 220, despite the fact that the representatives I have spoken to agree the full amount should be returned. I’ve given up hope of ever getting my full money back.

This was my first experience at Park West, and it wasn’t a bad one.
I needed an ultrasound and was able to schedule an appointment quickly, and within 24 hrs of learning from my GP that I needed this test. I had the ultrasound on a Friday morning — and was in and out within 30 minutes. On Monday, I called to see if my results were posted/​available, and they had already been faxed to my GP (!). The ultrasound tech was very professional and the administrative staff were very efficient with my paperwork. I would say the demeanor of the staff is more professional than friendly, but if their testing leads to a more accurate diagnosis, I can forego the ‘warmies’.
As for billing, because most insurance companies seem to dwell in some alternative universe that has nothing to do with our time/​space continuum, I have no idea how this will eventually be billed. If there’s a problem, I’ll update my review.
For now, I am taking one star off only because there was absolutely NO signage for PWR in the lobby of the building it is housed in (a swanky apartment complex where I’m sure they don’t want to boast how much radiation/​testing is happening downstairs…). It looks as though they were painting that day, so perhaps this is only temporary. However, when you’re coming into a building for what is likely a very serious medical test, you don’t want to have to ask multiple people if you’re in the right place and where is LL4?
Please note: in the elevator, you want floor ‘C’ — there is no ‘LL4’ as suggested by the address.

Incompetent. Had appointment scheduled only to be told the system was down and I needed the rx/​referral from my doctor for the MRI as opposed to just the authorization number from my insurance. 30 minutes wasted getting that faxed over. 90 minutes later still left waiting. Rescheduled for 2 days later I show up and the appointment is not in the system. You would think you are in a public low income clinic. Such a shame didn’t have this problem 5 years ago when I went. It’s obviously all about packing as many patients in as possible. Just left feeling like a number.

I wish zero stars could be an option. I was quoted one price for chest x rays on the phone and upon arrival the price went up– for no reason. The woman at the desk was incredibly rude and dismissive and yelled at me and everyone around me, calling me by the wrong name 4 times in a row. The rest of the staff were generally uncaring and rude to the entire waiting room of patients. If the office chairs and carpet didn’t look relatively new I’d say this place offers worse quality than a 3^rd world country ER.

TL;DR — Don’t move during an MRI, it will MAJORLY inconvenience other patients after you!
The appointment itself was for 8 PM, but I wasn’t seen until 9:30 and when I left at 10 PM there were *still* people in the waiting room. Before I was seen I asked about the long delay — the technician informed me that everyone they scanned that day had moved during their MRI, requiring the scans to be restarted. So, I had to wait 90 minutes (for what was a VERY expensive MRI) because people didn’t know that they had to be very still inside the machine.
A suggestion for Park West Radiology: TELL PEOPLE NOT TO MOVE DURING THE SCAN!
Aside from the very confusing series of phone calls from Park West Radiology related to my health insurance in the days leading up to the appointment, they didn’t inform me of the actual cost of the procedure until mere hours before it was scheduled. No one seemed to have clear, definitive information. When given patient forms to fill out, they had been auto-​filled with very (VERY) old information, an address and numbers I hadn’t used in over ten years. This was my first visit to this office… the receptionist had no idea where the info could have come from… so that was suspicious.
The only bright spot was that I was offered a CD of my scan data before I could even ask for it. The technician was also very kind and polite, offering me information during the scan about how far along it was and how much time was left.

I had an MRI done on June 16, 2014. The poor rating is not about their service but about their billing. The procedure itself was fine, the tech was friendly and helpful. I had been referred by a Doctor and was told the MRI was fully covered by my insurance. When I arrived I was told that I did not have to make any payments.
Yesterday I went to check my PO Box which I do every 7 – 10 days. I found a $ 75 bill from them labeled «FINAL NOTICE.» The bill is dated 10÷8÷2014, though it could not have arrived any earlier than about 11÷7−11÷10 which is the last time I checked. I have not received any prior mail from them, or any other form of communications.
I called their billing number twice, each time waiting on hold at least 10 minutes. Eventually I went to their web site. Once I entered my account I found two information windows. One, labeled «History» shows the date of my procedure, and shows a balance of $ 0.00. The other, labeled «Current activity» shows a single line that says «SENT TO COLLECTION AGENCY WITHIN LAST 30 DAYS» with a balance of $ 75.
I have had this problem before with other medical services firms. These idiot companies just kick you out to a collection agency, who may or may not make an effort to collect the money, and will then report you as delinquent and in collections to a credit agency.
These a****es will not even blink an eye about screwing up your credit. I sincerely hope their business fails and they all go bankrupt and find out first hand how unpleasant it is to be on the receiving end of bad credit ratings.

I had a bad experience, but I’m going to write the most unbiased review that I can.
I’ve had MRIs in the past from other institutions by other doctors. One of my doctors is affiliated with this place, so I was referred here.
The first red flag was trying to schedule the appointment; at other facilities in NYC, I usually just goto the MRI place and they get me in almost immediately. This place couldn’t get me in for 4 business days although I can understand that contrast (something new) might require extra time and specialized doctors, but almost a week is a little excessive.
When I arrived, the receptionist at the front desk immediately had an attitude and was short spoken, I could tell she didn’t want to be at work. I understand that she’s probably overworked and underpaid, but at some point, they shouldn’t make the patients feel unwelcome.
The technician was super nice on the plus side and this earned them an extra star! The only thing I wish is if he secured the IV better, since it fell out during the test because of the unexpected tray movements.
Finally, most places give you a disk of the images when you’re finished. This place wanted to charge me for the disk. Hopefully my doctor will give it to me instead.
If I get another scan, I think I’m going to try another place, this place is a tad too unprofessional for my tastes.

This is an impressive operation. Everyone did a great job the day I was here. The multiple front-​of-​office staffers were all friendly, smart, and efficient. Same goes for a manager who ran some interference when there was a mix-​up with my prescription. And the technician who did my ultrasound was a dream – so genuinely warm while at the same time so professional.
I’ve had to go to the radiology joint in Chelsea, on 17^th, a couple times – ooof. Bleak, unfriendly… they rock kind of a 1980s Eastern Bloc Warsaw vibe.
It’s not that Park West is super-​fancy. It’s certainly clean and modern, and the check-​in technology includes scanners and electronic signatures: efficient. What made this place stand out, and what made me take time to write about it, though, is the excellence I encountered in every person there.
And it wasn’t just how they treated me. I watched an elderly couple walk in; they didn’t have an appointment, and they were a little hard of hearing and slow to communicate. The woman at the reception counter treated them with more sweetness and patience than some people probably treat their own grandparents. An even more elderly lady was leaving as my radiology tech was showing me in. Same deal: My tech was lovely to her, and suggested she hang in the waiting area for a bit. It was awesome to encounter such kindness.

I don’t normally review anything other than restaurants, but the experience I had here was so great. I was seen right on time. The whole office is using updated technology so filling out paperwork is a breeze. The ultrasound technician who handled my appointment was really professional and had just the kind of bedside manner I like during appointments that can sometimes be uncomfortable for the patient.

This place is VERY unprofessional. I went here after I discovered a lump in my breast– I freaked and instantly thought breast cancer. Well no one was compassionate– I had to describe what I was feeling to the receptionist in front of EVERYONE. Ugh!
So finally they called me in for an ultrasound, the tech was so rough, she then rushed me out and told me to wait to be called for my mammogram. I was called next for mammogram, this is very painful (the tech was kind of passionate) after it was done she told me to go out and have a seat the doctor will review the images. No less than 5 mins she walked by the waiting room casually to tell me that it’s just cyst and I should see my doctor.
1. Why would she tell me that in a room full of people. 2. I had a ton of questions she was gone before I could collect my thoughts. SAVE YOURSELF AND DON’T GO TO THIS PLACE!

Had a fantastic experience today. Had a MRI done and I was a little nervous. The front desk girl was super nice and got me in and out very quickly. I did go in at 720am so I’m sure that helped. MRI tech was fantastic. She made me feel at ease, gave me music of my choice to listen to, and let me know when I had 5 minutes left. The machine is great because it lets you go in feet first so I didn’t feel very claustrophobic. And «please don’t stop the music» by Rihanna somehow matched the beats of the MRI which was just awesome. Def go here for your MRI and go early so you don’t have to wait long.
If DJ MRI starts playing gigs around NYC I would totally go and shake my booty. ;)