Park Plus Airport Parking

We arrived on ¹⁄₂₉ and the shuttle was waiting for us. Two men grabbed our bags and placed them in the back of the shuttle. We got to terminal 5 in 10 minutes and the driver jumped out to unload our bags.
On ²⁄₇ we called for pickup and they were there within 15 minutes. The driver had lots of bags to load since we weren’t the only passengers and I stayed to help but he assured me that he was fine and that I should get in the shuttle to stay warm and safe. It was a mad house at JFK!
Our car was ready for us when we arrived back at the lot along with the other cars of the other passengers (about 5 other cars).We had a snowstorm two days prior in NY but our car and the other cars were all perfectly clean and lined up with no snow in sight. I would use them again. They were great.

PLEASE DO NOT USE THIS PLACE!!! We showed up there this morning with a paid in full reservation through Groupon. A man at the front gate told us they were closed because their buses were not working. The man gave us a phone number to call. We called the number and the man told us to go to another parking lot. We asked him if this lot would accept our groupon rate… he said we were shit out of luck. That groupon and this company would refund my money. I had to park at a lot that cost double the money. This company is HORRIBLE!!! They could careless about their customers. buyer beware. Groupon should dump them!!!

TERRIBLE!
Left me stranded at JFK as their shuttle was down — waited 1 ½ hours in the COLD or a $ 20 cab, which I was told I would be reimbursed for — they wouldn’t take the cab ride off the bill — When I contacted the owners — they ignored me —
Now I’m out $ 20!!!

I have used park plus airport parking in the past and have been extremely satisfied. The shuttle to the airport is quick and comfortable. The drivers are friendly.
The reason they are getting 1 star is because of my most recent park experience with them. The day we parked was excellent. We pulled in gave them the reservation info, got my ticket and jumped on the waiting shuttle. Then the issue was when we returned on Sunday the day after the blizzard. I completely understand the complications the storm caused. Planes were landing at JFK. We landed at 4:00 pm. I called park plus to have a shuttle come pick us up. I’m not going to use the employees names because its not fair to them but I was told by a female employee that my car is buried in snow and will not be ready until tomorrow and to take a taxi or rent a car to get home. My problem is if it stopped snowing Saturday night and planes are landing at JFK on Sunday why couldn’t Park Plus Airport Parking remove snow. The owners should of hired some extra hands to shovel the lot out. So I took an $ 85.00 taxi home. Then Monday morning I call and my car is still buried. I call back at 11:00am and my car is still buried. I now have lost a day of work. I call back at 2:00pm and my car is still buried but they are digging out the area where my car is. They call me around 4:30pm to let me know my car is ready. So I have someone drive me there and my car had snow still piled on it and my trunk was covers in rock salt sand mix which did scratch the trunk of my car. Mind you they said my car is ready to be picked up. I even emailed the owners about my experience and had not received any acknowledgement. I’m sure they will acknowledge this Unilocal review. The customer support is extremely poor and now I understand why. They don’t have any leadership guiding them in the right direction. They have lost all my trust.

Very nice people, but waited more than 30 minutes for the van to arrive to bring me to the airport. Staff was doing their best, dispatcher was very nice, but they clearly need another shuttle. Plan extra time to get to the airport.

I dropped off my car on Friday afternoon and returned Monday morning on a redeye. I called to be picked up and was told that they will not pick me up because of a snowstorm, that I must take a cab.
I used this off-​site lot to avoid the JFK parking nightmares that occur when there is a snowstorm.
When I called Monday morning to be picked up, it was 24 hours after the NYC travel ban was lifted and all roads were perfectly clear.
I took a cab to the lot and they wouldn’t allow the cab to pull into the driveway. I was forced to get out of the car on a high speed service road and pull my luggage through the slush.
I don’t think I should have been charged one dime. The whole point of the service is convenience. When I was paying, another customer arrived to be driven to the airport. They simply told him they wouldn’t take him because of the snow. Poor guy was dumbfounded. They were so casual about it!!!
I would never trust them again, there are many parking options right on the same road. Pick another one.

The absolute WORST NASTIEST PEOPLE! NEGLIGENT, TERRIBLE CUSTOMER SERVICE Parked before the storm was told it would be no issue to get my car out after the storm. I live no where close to the airport. Called the day of arrival and was told my car was buried. have all of my work papers and much more needed from the car. Was told I would STILL HAVE TO PAY, and they have no idea when my car will be out. Spent $ 225 to get home last night and will have to pay for another car service back to the airport.
Bottom line, GROSS NEGLIGENCE, they knew a storm was coming and NEVER should have accepted so many cars. Do not give this company your business. Use Parking Spot. Just called for a status update, they couldnt even give me one!

So impressed!!! We purchased the 5 day parking pass on groupon. Arrived at 4:30am and a shuttle was waiting to drive us to the airport. Everyone was so friendly and helpful, even at that time!
We returned to NYC, called the number given when we got our bags and didn’t wait more than 8 minutes to be picked up. When we pulled into the parking lot, our car was cleaned off and waiting for us (not to mention 2+ feet of snow fell while we were away). Checkout was quick and east and we were out of there and on our way home. We will most definitely use this place again!

This parking service was better than I expected. I bought the 5 day groupon and sometimes groupon stuff is sketchy, this one was not. Once I dropped off my car within a few mins I was on the shuttle bus headed to the airport. When I returned I called them and within 15mins a shuttle was there taking us back to the lot. My car was parked outside waiting for me, and the check out process was super quick, and staff was friendly. They also send you an email once your car is dropped off and parked to reassure that everything is ok. I received this email when I was in the airport so it was a nice peace of mind that my car was safe. I would go back here again.

On a recent trip out of JFK, my family and I used the service. Drop off was uneventful. Upon arrival it took approximately 25 minutes from the time a call was placed after picking up our bags to the time we were standing in the lot. Was our vehicle found, warmed up, brought to the front and ready for loading of baggage and passengers? NO. Was there any assistance in getting the luggage off their van and into our vehicle? NO.
Will you get a tip? NO. End of story.

Horrible service! I made reservations for Christmas morning a few weeks in advance. Get an email at 8pm Christmas Eve stating my reservations were canceled. Not even 12 hours notice on a holiday. No parking anywhere else near the airport and had to find another form of transportation. Customer service was very rude and unhelpful. Would not recommend this company.

DO NOT USE THIS LOT!!! Made a reservation for Dec 25, 2016. Good thing I checked my e mail. They cancelled it. OVERBOOKED. I could have showed up and been stranded. BEWARE if you trust this lot. You can be stuck with your car at JFK

I recently purchased a groupon for a five day stay for my car at park plus airport parking. We arrived at park plus in the early morning and were greeted immediately by a friendly attendant. Even though an airport shuttle left another one was immediately available and the friendly knowledgeable driver got us to the terminal quickly. The shuttle also picked us up from the terminal and brought us back to the car which was waiting for us. Park Plus is an efficient service which was well worth even the regular price of 13 a day (a free day is available on line). I would not hesitate to use this service again.

I had a great experience, they were really fast and attentive!

Bought the 5 day deal from groupon and was admittedly a little skeptical due to the negative Unilocal reviews. Dropped off the car around 7am and shuttle was right there to take us to the airport, drop off and ride to the airport was about 10 minutes total.
After arriving at the luggage carousel, I called before I had my bags because of the long wait times I read people previously had. Shuttle was there within 5 – 10 minutes of me calling and thankfully our bags were one of the first ones out. Picking up the car was super fast, no problems.
Keep in mind the ~$ 15 surcharge for taxes and fees, otherwise, great service. Will definitely use again in the future

We did the 7-​day groupon rate. I accidentally prematurely redeemed the ticket from groupon on arrival instead of departure (once you redeem, you can’t get the ticket back and you have no proof that you actually paid groupon). So when we went to pick up our car, we didn’t have any proof of purchase. The attendants understandably could have made us pay full price but when we pleaded our case and showed them an order number from groupon they were nice enough to take our word and let us go without paying another $ 85. So just remember groupon says to redeem on arrival but it’s deceiving; DO NOT REDEEM UNTIL YOU PICK UP YOUR CAR!
Thank you Park Plus I will use you guys again the next time I fly out of JFK!

I’ve used this service twice so far and the great price, customer service and most importantly, the fact that my car was just as I left it when I returned, guarantee that I will be a long term customer. The shuttle drivers are fantastic and extremely helpful as well. they make the whole transition seamless.

Nice friendly staff, quick service same day reservations available. 15 min wait @ jfk — park plus.
Car smelled skunky when I got in it and Sadly I found a opened empty beer bottle in my car.

I made a reservation on ¹¹⁄₃₀ for a week starting on ¹²⁄₂₅. Today, 2 days before my departure and during the busiest travel time of the year, I received an email from Parking Plus that they overbooked and that I Would NOT be able to park there. I am now stuck with NO parking available as all the other lots are full. I called them today and the woman who answered the phone said not to come try and park as they had NO space.
Don’t rely in this company. Plan on parking with a reliable company so you will not be stuck as I am.

Flying out of JFK has always been kind of a nuisance for me. Hoboken to JFK is a terrible $ 110 (at least) car service purchase, and my experiences with those black cars have been iffy, at best.
However, I am big fan of driving myself to the airport. Though not as cheap as their EWR location, this Park Plus is pretty easy to find (pretty much on Belt Parkway) and the ride to JFK is short and sweet. The personnel are great; everyone that works there is really nice — and the car looked just as good as when we dropped it off — no marks, scratches, or dings, aka they don’t park cars on top of each other /​an inch apart.
We were gone for a week and it cost us $ 105, and I didn’t even have to tip myself for driving… myself. Our return flight got cancelled, so we got back a day later than we were supposed to. We were out of the country so I didn’t call, but no matter. Car was fine — it did not disappear, implode, explode, or roll away.
The shuttle came a few minutes after I called them, same comfortable MB van, and in the span of 10 minutes we were picked up and in the car ready to head out.
All highways were gross, but we jumped on the Belt and were in Hoboken in 25 minutes. At 6:45pm, on a weekday.
UNHEARD OF.