Paragon Security & Locksmith

The service was outstanding! Great, reasonable prices and fast, quality service. The locksmith John showed up right away — and was so helpful and polite. He was very informative and explained all of the different options I had and was very patient. John is a great asset to Paragon Security! I would recommend him to all of my friends and I would definitely use him again– but I hope I don’t lock myself out again :) thank you so much John and thank you paragon security! — Lauren

I have been using Paragon locksmiths for the past 4 years and have always found them responsive, professional and effective. Their technicians are prompt and polite, and they get the job done. I find their estimates to be fair, and they even follow up after the job is done to make sure the problem is resolved. Top marks!

Unhappy customer: charged my cc without authorization and no apologies for the inconvenience!

I called «paragonCall (212) 671 – 12 7024Hrs Immediate Response» So I called at night. A guy took the phone sounded he just woke up and talking while sleeping I didn’t know even what he’s speaking. He just said «just call Monday morning» and rudely enough, he hanged my phone up while I’m asking questions. So DO NOT put such a misleading sign on your website!

Quick to answer the phone and schedule a locksmith after an attempted break in. My mul-​t-​lock kept the baddy out… but the cylinder needed to be replaced.
Tomar, the locksmith, showed up promptly was professional, respectful, courteous and honest. Tomar did not play off of my fears and try to sell me anything I did not need — I respect that immensely!
Hope I don’t need a locksmith again — but if I do, I would call Paragon first.

I had an emergency lockout situation, and they sent a guy within half an hour. That’s about the only good thing I can say. He drilled out the lock and replaced it, which cost over $ 500. (After-​hours, emergency call, drilling, and new lock.) He gave me a hard time about putting it on a credit card instead of cash, which… who just HAS $ 500 in their pocket? I’d confirmed on the phone when I called that they take credit card, so finally, he gave in. After he left, I discovered that the door still wouldn’t open — I felt like an idiot for not requiring him to stay while I closed/​opened the door, it never occurred to me that it wouldn’t be fixed. I called a different locksmith later (who did an emergency call for half as much), and it turns out the problem was with the doorknob, not the lock. What a complete and utter waste.

Shoddy operation. Called them after hours to open a $ 35 hotel style safe mounted in my closet. Was very specific with the make and model and that the job required someone with strong conventional key lock picking abilities.
They sent someone with very little experience in and insufficient tools — a bump key or vibrating lock pick was what was required. All this guy wanted to do was drill the lock and then sell me an expensive new safe and installation.
I should have paid attention to all the other negative reviews and avoided.

Awful customer service. Rude and abrasive. If you’re looking for someone to act like they are doing you a favour by taking your business, this is the locksmith for you. For the rest of us, don’t waste your time.

Great service and quality. Barak did a great job

I called and made a reservation for next day to change the cylinder of my door. The person on the phone confirmed that price is 145 fixed and I checked the price online as well. But when the guy came, he called for $ 370. Yes 370 for mere cylinder. Also, when I asked him what happened to 145 fixed cost, his response was my English was not good enough to understand what the person said or maybe he made a mistake.
The more funny thing is he unscrewed the cylinder and emphasized the cylinder (found to be regular 1.5 inch cylinder) is very hard to find and even if I go to home depot, they are going to ask for my license as locksmith and ask me to buy them in bulk so almost impossible for me to do it.
I told him to go home although he tried to settle the price down to 250 first and then 200. He got so mad that he left in silence but I felt like he was threatening me by saying I made him look stupid for having him talk to the manager on the phone to lower the price. However I think he thought I was a doormat because I found out that cylinder only costs 27 bucks at local locksmith and they never asked me for my license. At this moment I’m wondering if there’s license for locksmith anyway. It took me maybe 3 – 5? mins at max to change the cylinder myself so screw you guys.
I was willing to pay 145 plus tip for the guy but he missed the opportunity of making 150+ in three mints because of greed. I want to give them a 0 but 0 star is unavailable. Don’t use this company.
For your reference, the guy’s phone number was from Whichita, Kansas.

After a stranger walked into my apartment, I decided I needed to get my keys locked. Tal came quickly (within an hour) and was very friendly and professional. I would use Paragon if I needed (though hopefully I won’t).

I work in an office in midtown manhattan and we use a very different key then most places. Its a master lock/​dimple key. After calling 15 – 20 key copiers in NYC, I almost lost hope, until I found Paragon Security & Locksmith. I contacted them via there facebook page and a gentleman by the name of Zohar was more then happy to help me. i went to the office and you can tell that you were dealing with the best of the best. Within 5 mins, Zohar and his team were able to duplicate this crazy key, twice! Both copies worked without a problem, I will absolutely come back here for all my key and security needs. I cannot thank Zohar and his team for the great job they did helping me out for a great price, and very fast! Thanks guys! I will highly recommend you guys to everyone!

I had a hard job. a kryptonite bike lock.
They gave a good try at trying to save to lock but had to break it.
Very resourceful.
Took longer than they thought and stuck to the quote,

I came here to get a new bike lock and they were easily able to help me select the appropriate choice. The customer service was friendly and quick. I was able to promptly get what I needed and was also informed of other products they had.
I was especially impressed with their around the clock locksmith service and may that need arise, I’m glad I now have a place to turn to. The store was clean and inviting. I felt as though I had walked into the right place for my security needs as they had several lock options and quite a few employees available for assistance.
The location is very convenient and I’m very happy with my bike lock.

This review is only for the mini-​safe since I didn’t use any other service of theirs. I can say that the store looked well equipped though to help you with any lock/​security needs and there were quite a few workers available to assist me.
The mini-​safe is pretty cool. It’s a decent size so it can fit a bunch of credit cards, your passport, all your basic important belongings. I like that it comes with a locking cord so you can attach it to something as well. This would be a good thing to bring when you travel, especially out of the country so you can lock your passport up and leave it in the hotel. The lock itself is just a basic 4 # lock, and I had a little trouble opening mine at first, but overall it does the job.

You’re having a key emergency in the middle of the night on a Sunday– nice to know that you can call these guys.
Now honestly, I didn’t find these guys based on some random late night lockout sad story, but when I went there I thought it was pretty cool that all of the signs in the store say that they work 24 – 7. Nonetheless, my request was minor in comparison, but important to me. I needed to make copies of my keys. I’d been walking around with them in my pocket for a while when I finally decided to do it while passing by Paragon. 2 sets of 5 keys were completed in less than 10 minutes. I really want to say less than 5 minutes, but I wasn’t quite watching the clock. All I know is that it was quick, there was no wait, the guy that helped me was nice and efficient, and now I can finally give a spare copy of my keys to a friend so that I never have to call these guys at midnight to say that I’m locked out.

Walked in (without an appointment) and waited a mere 5 minutes while I got my keys copied :)
The staff was very friendly and helpful, and greeted me the moment I walked in the door.
FYI, store hours of operation are 9am-​7pm.
Only downside: they were unable to copy two of my keys due to the original locksmith. Otherwise I would definitely recommend these guys!

This place has everything you can possibly need regardig locks, alarms, home visits for security inspections and very cool gadgets. I’m traveling this week and was looking for something where I can store my valubles without having to worry. I found the perfect Master Lock «Mini safe» with a cord and combination lock. It fits my phone, passport, camera, jewelry and other important documents I might be carrying. I added some photos. I chose PINK but they have other colors. Very cool place with interesting gadgets. Definitely a lifesaver and I will be returning when I have security needs.
They have tons of men working there ready to help. Great place to have nearby.

In an attempt to be a bad a$$ biker chick, I am slowly collecting all the equipment needed to do so. Bike. Check. Lights. Check. Lock? Hmmm. A new one would be a good idea. I needed a hardcore bike lock that wasn’t as cumbersome as the one I currently have which I think is better suited to secure a Mac Truck.
I came by Paragon. They are located sublevel but have a great big old sign so you can’t miss it. Inside is a bit confusing as someone else mentioned b/​c it looks solely like an office instead of a store but when I spoke to the guy at the register he was very helpful and I got a Kryptonite lock within minutes. Prices are great and comparable to other shops.

Came in here to get a mini-​safe to use for traveling. It is adorable! (see attached). Also spoke with friendly operations director Zohar about my impending move to a new apartment in the spring… this time I’m looking for a ground floor pad and want to cover all the bases for safety. He was friendly and knowledgeable… a helpful vibe going on in that place overall!