Pandora – Soho

Excellent customer service! I had an issue with my bracelet and the saleswoman that helped me was so knowledgeable and sweet! Very positive customer experience. Made me love the Pandora brand more

Incredibly horrible customer service. I went in to ask a simple question about the bracelet my boyfriend had just given me from their store. They were incredibly rude and snotty, and ruined what had previously been a great day. Without a doubt the worst I have ever been treated at any store.

Amazing customer service… thank you Sunshine!!! You were so helpful with cleaning my bracelet by hand and what wonderful care you took to painstakingly clean each and every charm! See you next I’m in NYC for another Chanel for my daughter!

This store is staffed by lovely, helpful, knowledgeable women. Kirsy was particularly helpful and took all the time I needed (which was considerable) to help me decide and make my purchases, If you’re shopping for Pandora (or looking for interesting jewelry) you should go to this specific Pandora store.

I wish I remembered the name of the gal who helped me. She was SO sweet, very knowledgeable about the product, and showed me tray after tray of beads. AND she beautifully wrapped my gifts before placing them in the classic Pandora bag. Gift giving made easy!
Oh, wait… I have my receipt! Her name is Stephanie A. Stephanie, you’re an asset to the store & definitely need to be recognized for quality customer service. Thank you!

My experience with this store was not really good. The saleswoman was not helpful. I didn’t like her attitude either.

Wendy was the best! She helped us learn more about our bracelets and showed us how to get more ‘bang for our bucks’! A beautiful store and wonderful staff!

I love this store everyone here is always so pleasant I went in with my gift card and was very clear I wanted to stay in my budget my sales clerk Jamie was patient and took her time showing me my options.
Arianna the manager was also helping customers on a busy Saturday. I love this store can’t wait to go back. The service here is exceptional !

I have always loved Pandora products, but I am giving this store 5 stars based on the service I received from one of the employees — Arianna — during two visits. It is rare to experience great customer service these days so, whenever I do, I feel compelled to write a review.
Arianna helped me and my sister during two recent visits to the store. She was knowledgeable, patient, friendly, and professional. And she must have spent at least 45 – 50 minutes with us from start to finish. If you happen to visit the store, seek her out!

Hands down the best Pandora store I have EVER been to! Amazing customer service compared to all of the other Pandora stores I have shopped at in NY. Very attentive to all of my needs. Will 100% be back soon! Love them!

I was on my way to the train station when I saw this Pandora location and decided to pop in. I was quickly greeted by a neat well dressed representative who asked if they could help me with anything. I mentioned that I have been thinking about getting several specific pieces for my mother in law. He led me further into the store to show me the exact items I had mentioned and introduced the new collection to me along with other suggestions for what I could consider giving to my mother in law. I found the service very pleasant and not pushy. I suspect the salespeople might work on commission as the rep have me his name and offered that I could always call in to put aside some items and I could come pick them up instead of waiting in the store. As I was walking out, he also told me about the bracelet promotion, spend $ 100 on charms, get a bracelet! I think I will take him up on the offer and call ahead for 2 – 3 charms and the free bracelet, which I will give to my best friend to start her off! Nice friendly service, possibly enhanced as I was the only customer in the store on a Sunday afternoon. I will definitely call Luis if I need a last minute gift, but I think I will mainly stick to my dept store for triple point incentive.

I went for the first time to pick out a mothers day present, and was helped by Jaime at the SoHo location. She was so pleasant, patient and helpful that not only did I get a mothers day present –my 6 year old walked out with a beautiful bangle with adorable charms. It was a pleasure shopping at Pandora with Jaime’s help! thank you Jaime!!! See you soon for some more charms.

This store is not the flagship store but rather a concept store. Staff is friendly and willing to help. They accept the Pandora card and carry the full product line.

Awesome!

Just finished shopping at the largest Pandora store. Very pleasant experience. Amber was my salesperson and she was fantastic. Great selection, friendly atmosphere.

I don’t know anything about Pandora bracelets. I only came in here because my supervisor is retiring soon and my coworkers had decided to get something from here (and I had volunteered to pick up whatever we had decided on getting for her).
I had come in the other day to pick up one of their catalogues. Once I had bookmarked all of the charms we had decided to get, I went back to the store yesterday in order to pick up all of the charms we had picked out. The place was pretty crowded (you would only expect to see a retail store being crowded on the Saturday before Christmas) and I had to place my name on a waiting list. I wasn’t on that list for too long before a lovely sales rep (her name was Alexandra, or so it states on my sales receipt) took care of me. Everything that I had wanted was in stock and while she did try to push one of their products on me, she definitely wasn’t overbearing about it.
Since I had received such awesome service from Alexandra, I would definitely come back to this particular location.

Went in here the other night to pick up a holiday gift for a family member. Got a luke warm greeting by the safe that were busy. I get it it’s the holidays. So I started to look around the shop and waited for the handful of shoppers to finish, for my turn for help from an associate. Was greeted by a young lady that was more interested in pushing the larger priced items then an individual charm, when I expressed I was only interested in a charm I was handed the binder and she left to help another poor sap who was going to buy his girlfriend a set. I guess this associate could hear the commission dollars so I was forced to wait again once I found what I was looking for. All in all not overly impressed by the staff here as they could be a lot friendlier.

Admittedly, this is only the second location where I’ve purchased my Pandora beads but this place and the customer service is like night and day in comparison to another place in dowtown where I received rotten customer service. This will be my go to location from now on. Every single one of the sales associates at this location were passionate about what they do and what they sell. They actually enjoy going through the trays and helping the customer look for that special charm. They truly understand the company motto of helping to make moments matter and I really appreciate that. And no, I am not one of them trying to toot my own horn. I am a real life customer who just appreciates people who work hard and who know how to make their customers feel special. Ariana spent ALOT of time with me helping me to design my bracelet as I am a newbie and have no clue what would look nice. I am going back today!

This is the first Pandora concept store in Manhattan and I like it. There are 2 floors to the store but kind of tight space when there are a couple of people in there. The staff there were nice and helpful but a little pushy. I went in knowing what I was looking form as I am very familar with the collections, and the person kept suggusting items I didn’t want. I guess it’s good if you don’t know much about Pandora. I will be going back.