Origins

I came here for a free mini facial after receiving a card for this in a gift box and it was a wonderful experience. Rocky gave my facial, which was supposed to be 20 mins but ended up being about an hour because she was so thorough with her explanations of each product and told me why it would work for my skin type. I told her my concerns and issues and she listened and picked amazing products. She gave me a step-​by-​step for everything I should be using. She was also just so personable and incredibly pleasant to talk to. She clearly knew her stuff regarding these products and gave me an amazing facial. I typically buy my products at Sephora but Rocky was so incredible, I will absolutely be coming back to this location. During my facial, a man who I am assuming was her manager was hovering around us and sort of chatting with me but it was clear he was trying to check up on Rocky while she was giving me the facial. I’m sure he was just making sure she was doing a good job, but it honestly made me uncomfortable. It felt like she was in trouble or something. It was weird. There were other customers in the store he was ignoring to do this. It was odd behavior. Either way, this was an incredible facial. I loved Rocky; she was an absolute doll. She deserves a raise!

Every time I’ve gone in they are always super helpful and really nice!

I love this location. Chris is my all time favorite! He is friendly, knowledgable, and has the best recommendations. Every time I go I am treated to the best customer service!

Great customer service here. Very friendly and charming. You know, the kind of people that make you feel like you’re very talented at shopping.

My friend and I went in there for a mini facial a few weeks ago & were treated like 2^nd class citizens. I didn’t even realize it til my friend mentioned that they were whispering, halfway during our visit. I asked the lady if they had eye cream/​gel for the upper eye lid since I’ve seen it advertised for a brand once. She said no & rolled her eyes.
She helped another lady that came after us 1^st, who had a later appointment & was much more friendly & helpful to her. When I put the rest of the mask on myself while she was busy with the other lady, she was like you might as well do it at home. She didn’t even finish putting SPF moisturizer for me.
I waited for her to come back & she never did. She went to ring the other lady up & disappeared into the back room. I had to ask her co-​worker twice to help me & she finally did so reluctantly. The lady finally came out when I went to the register to pay.
The only nice, helpful person was the guy outside handing out cards. Very disappointed with the majority of the employees at this location. Their other locations have way better customer service!

Never have I felt a retail store embrace my presence until origins. They are extremely friendly with the most supreme customer service at hand. They are incredibly patient and don’t force you to purchase something!
I went in one day and was browsing, the worker was with someone else but I was still greeted warm-​heartedly. I asked him to explain their mineral makeup via comparisons to bare escentuals. After the schpeel, he asked if I wanted to try some! I explained that I was on my way to an interview and he said, even better! I ended up getting my makeup done for the interview! I had a great first experience here and hope to return again!