OpticsFast

Worst customer service ever! I don’t trust this company!

After a friend’s sunglass arm broke in my possession, I attempted to buy an arm to replace. Let’s face it reattaching a new arm is a simple task with eyeglass repair tools. Manufacturer does not sell parts and directed me to this online repair business. I contacted them for part but they also do not sell parts, but instead want you to mail them your broken glasses in their postage paid box. I got quote of $ 99 plus shipping which was grand total of $ 114. I checked with friend to find out if worth it and found out he only paid $ 20 for glasses.
When I attempted to cancel, I got Attitudy Judy emails from them accusing me of setting them up and that they cater to people sending in $ 500 glasses! WTF, I guess this is Brooklyn style of customer service! Not my fault their pricey business model doesn’t work inexpensive repairs. I can buy 5 and ¾ pairs of the same price of their repair. I wouldn’t use this place with this attitude towards customers.

Hello Bob, I am writing just to thank you for the excellent job that you did on repairing my eyeglasses. I got them back yesterday in the mail and I was so elated over the fact that you were indeed able to repair them. I am going to refer you to all of my friends just in case they need any repair work done on their eyeglasses. I never knew that surfing the internet would lead me to such a «handy craftsman». Again, you did a wonderful job and much compliments to you on such outstanding work! With kind regards

This place is a total scam. They are trying to sell me things that don’t exist in their stock. Terrible and annoying. All positive reviews must be fake.

I really wish I could leave no stars. Seeing one review here with 5 stars seems like a huge SCAM since everyone else agrees, this place is garbage. The customer service is wretched. «Becky S.» is a very nasty person. They spam your email and phone. I got multiple texts messages everyday, and tons of emails, all saying the same thing. When I attempted to ask a question, Becky S. replied, «Do you NOT read?» They could not fix my sunglasses and expected me to pay them to return broken useless sunglasses. I told them I did not wish for them to be returned. Then I received the following message from Becky S.
«The link is .01 which is NOTHING you are not requires to pay for repair
just shipping on the next page, do you NOT read?
I will throw them out if you don’t pay»
I had already told them to please toss them since they couldn’t be fixed. This is the rudest, most ridiculous place. Their process is such a scam and headache. Please, AVOID this place at all costs. I desperately wanted my sunglasses fixed, but replacing them would have been better than dealing with these people.

I ordered what was stated to be a NEW pair of RayBan sunglasses on clearance. What I received looks like it had been previously worn and returned, as it looked like the sort of gunk on the back of the temples like you’d see on the back of watch that’s been worn. One arm was snug, while the other flopped around loosely. Also, the chroming on the temple area at the hinge also looked scuffed or defective. By no means were these new. Just no way. Also, they shipped them in a thin bubble mailer with a plastic zip bag inside and the typical soft case RayBan includes via 1^st Class Mail… no box or anything to protect. So when I opened them, and opened the case, the lenses were already out and the frames were pretty well squashed. I couldn’t get them back in at all.
Back and forth and back and forth with customer service who do not have pre-​paid labels to send out, so now I have to trust them in actually getting this and properly doing a refund? Oy… if you haven’t pressed the Complete Order button… DON’T DO IT!
UPDATE…after doing some comparisons with the glasses at the retail stores, these glasses appear to me as COUNTERFEIT. Clues: No original box. Case is not textured like this specific pair should be and has red, not black felt lining. Lining is less plush. The snap is not stamped with RAYBAN on it as it should be. BUYER BEWARE!!! I tried to call the customer service manager and they actually hung up on me saying I was the problem and not the fact that they put a fragile item in a bubble mailer (thin one at that) inside a zip bag (not bubble wrap as they said) that they also got squashed to the point they are unwearable and the lenses popped out. Why would ANYONE put a fragile item in a bubble mailer with no box? That is just stupid.
Stay away… far away.

I am SO mad I didn’t read these reviews before using this company. UGH so not like me to not check Unilocal first. My situation sounds about the same as everyone else’s… I snapped a temple on some vintage YSL sunglasses. After a glasses repair here in LA told me he was unable to fix without the part, I turned to the Internet. The infamous Becky S claimed «this is exactly the type of work they do.» $ 99 + overpriced shipping later — I receive my tortoise shell aviators back with GREEN temples. They don’t match or even fit correctly. The metal YSL connectors on the sides were completely removed and not sent back to me so now I am unable to even take them to anyone else. They literally look hideous and I wouldn’t be caught dead wearing them. I want to file a claim with the card company, but because I paid for this with an FSA account I don’t know if they are capable of handling it. I am so mad I got hosed. Definitely reporting to BBB — I can’t believe this place is still open :(

Wow! I never even sent a product to this company and they are a huge scam. Becky, is obviously from the East Coast and is rude. Here is a glimpse of what her etiquette!
«Since you are not sending in your item, we would like for you to cover the costs for generating your label in the amount of $ 5.49. We can accept credit card or Paypal. Which is payment method is easier for you?»
Becky S.
Customer Service
From USA Toll Free: 1−866−216−3478
From UK: +442 035 141 550
From Australia: +61 280 155 339
Fax Number: 1−718−228−3775
DO NOT TRUST THIS COMPANY!!! THEY WILL HARRASS YOU WITH TEXTS, EMAILS AND MONEY. BUYER BEWARE!!! IN ADDITION, I JUST RECEIVED A PHONE CALL FROM A BLOCKED NUMBER FROM ALEX SAYING THAT I COMMITTED TO AN ORDER ALL BECAUSE I SIGNED UP. WATCH OUT!!!

I paid and they sent me someone else’s glasses. They want me to pay for postage to send that pair back but they don’t know which pair they have there is mine. They became very cheap sounding and rude over the phone. They want to play Russian rouelette with postage and mailing at my expense. I disputed the bill with my visa card company and won. Now they’ve sent me to collections calling to make me pay and I have someone else’s glasses sitting here.

This is the worst company I have ever dealt with. I sent my glasses to have the hinge repaired. After a month and a charge of $ 76.99 the glasses came back with a blob of superglue on the hinge and the arm not even attached, let alone with any kind of functioning hinge. When I talked to the customer service agent, «Alex», he admitted that he has no control over the quality of the repairs and wanted me to send the glasses back to them to be glued again. Slopping superglue on a broken hinge is not a proper repair so I opted to not give them another chance to screw up my glasses.
This company is either incompetent or intentionally ripping people off. Either way, it is best to avid them at all cost.

I’m writing this review in hope that someone will choose to read it prior to using
.
3÷30÷16 — I found
through Google when looking for someone to repair my pair of Karen Walker The Harvest Sunglasses. The right (left facing) temple of the glasses was broken. I obtained the label to send in the glasses «for free» then emailed the customer service email and explained my problem and asked what it would cost for repair. I received a response from Becky S. «I am going to give you an estimate of about $ 45.» I was OK with that and sent in the glasses.
4÷4÷16 — Item delivered to
.
4÷5÷16 — Started getting texts and emails from OpticsFast requesting me to send in my item.
4÷6÷16 — Received email that my order had arrived. Received a repair estimate of $ 81.99 which included a $ 10-​$ 12 charge for shipping the item back to me.
4÷7÷16 — Even though I was angry I was quoted $ 45 by Becky for repair and sent a bill for $ 81.99 I went ahead and paid it.
4÷18÷16 — I send an email again to customer service asking what the status of my order is because the website implies a 2 – 3 day repair time and it had been 11 days since I had paid for my order. Becky S. responds «Repairs take 1 – 2 weeks thanks.»
4÷25÷16 — I finally get notification that my order is shipping back out to me. I received a second email from
telling me that if I review them positively on 2 different review websites they will give me back $ 5 for each of the positive reviews. They request these reviews on
and
.
5÷1÷16 — I receive an email from Becky S. with a gratuity request for the technician who repaired my order. I responded «How about figure out why I haven’t even received my order yet and then we can discuss a gratuity?» She responds back with the same tracking number I was sent on 4÷25÷16.
5÷3÷16 — I receive the order in the mail in what I feel is not satisfactory condition 34 days after I initially placed the order.
As previously stated
charged $ 10 – 12 for return shipping to me. The item was mailed back by USPS First Class Mail. The cost on this service is $ 4.16. They shipped my glasses in a makeshift previously used box that was cut down. On the reverse side the box had the label from someone who had previously shipped something to them. On my label the United Stated Postal Service stamped in red «RECEIVED IN DAMAGED CONDITION» because one side of the box was visibly open and taped shut. The case of my sunglasses has mysterious yellow dots/​splashed on it that were not previously there. The inner foam cushioning on the case has been cracked in several places. The sunglasses themselves were filthy with someone’s fingerprints all over them, some sort of buffing compound inside the rims of the lenses, and the actual repair looks like a sloppy 1 minute weld.
If you want to wait 34 days for a repair, be charged almost twice the estimated price for repair, be charged 2 – 3 times the price of return shipping, and receive your product back in a dirty and less than satisfactory condition then please by all means, use
. Oh, and I didn’t even comment on the short, rude, and sarcastic customer service that goes along with it. Keep clicking… there must be other sites.

DO NOT USE THIS COMPANY. Unbelievably terrible customer service. When I received my glassed the lenses were lose and the arm that was supposed to be tighter was not done at all. When I contacted customer service they were extremely rude. After emailing back and forth with Becky and talking to Alex, an even ruder customer service agent, I have decided I am better of doing business with someone who has respect and appreciation for their customers.
Below is Becky’s response.
«When you are reparing and replacing its not going to be perfect».
Becky S.
Customer Service
I should have read the previous Unilocal reviews.

I rarely write reviews, but I am to upset in this case to let this go. I was looking for a pair to match those I broke so I could simply swap out the lenses. I received the glasses and swapped out the lens, then noticed the frame was separating from the metal. I went to return them within 10 days of purchase because of this manufacturer defect, they emailed me language from their website stating the glasses were now considered used, because I put my lens in them, and that they could not be returned. As a result, I am out $ 200 because I cannot use them and now I need to order new glasses and frames as a result.
Super hard lesson when shopping online, make sure they actually guarantee their product. I recommend not even wasting your time, it is not worth the savings.

This is by far the WORST company I have ever dealt with. BEWARE. They are very crooked. Do not trust your eyeware with Optics Fast. To make a long story short, after Emails and phone calls back and forth with Becky S. (who I dont think exists as a person called Alex called me back from a private number after Emails). He was one of the most dispicable people I have ever had to deal with. I received my glasses back today unrepaired, in exactly the same condition I sent them AND with a $ 98.00 charge on my credit card.
I now must go through the hassle of a dispute process with my credit card company.
PLEASE STAY CLEAR. YOU WILL THANK ME!
I should have done my homework. Shame on me.

REALLY bad. Scam. Classic bait and switch.
Lied to me about having a Tom Ford Bachardy frame part in stock to get me to send them my frame, which had a single broken leg. Charged me $ 90, and put some mismatch, different sized, discolored legs on and shipped them back. The frames look ludicrous. According to Optics fast, they look perfect.
«Becky» and «Dino,» who are fake email accounts set up by the guy who runs this operation did offer to apply my $$$ toward a new pair of frames at retail price though. :) Classic bait and switch.

This company is terrible and I wish I had read reviews prior to purchasing. I’ve had similar experiences to others.
1. Takes a very, very long time for any orders. Don’t expect anything in less than a month, that’s for sure.
2. No communication on orders. You have no idea what the status is unless you continuously contact them.
3. Their website is insecure. Do not give your credit card over the website. If you use a developer tool, you’ll see just how many warnings you get about it being an insecure website. I had my credit card number stolen online one day after payment processed by them.
4. I paid for new glasses and I got demo, or possibly used, ones sent to me.
5. They want a tip??? I’ve never once in my life got asked to tip someone over an online order. What?
6. I just noticed that they do not email you a receipt at any point and there’s no way to get one from the website. So if you have to expense this through your insurance, you are SoL. If that doesn’t scream «sketchy», I don’t know what does.
Do not use this company. Save yourself the pain.

STAY AWAY FROM THIS COMPANY!!!
I contacted them online. I have a pair of Botega Veneta sunglasses I scratched. All I wanted to know was if I could simply purchase a pair of replacement lenses, as I couldn’t get replacement lenses from Botega Veneta (they don’t make or repair my pair any more). This is where all the trouble began.
I specified I did not want to send in my glasses… However, I get an email with a shipping confirmation. Not only that, but I start getting text messages and calls asking the status of sending my glasses in. When I let them know I wasn’t going to send my glasses because I just needed replacement lenses (I worked at a sunglasses boutique, so I know how to put them in and out), I started getting harassed via email and text by Becky.
I would get multiple texts and emails a day, still asking when I was sending my glasses, FOR WEEKS. I blocked the email, it still goes to spam, and I would block the number texting me, but they text from multiple numbers, so if I blocked one, I would have another number text me.
Becky informed me that because they made a shipping label, which I never asked them to make, I must pay $ 5 and some change for it. Also, just to mention, nowhere on their website does it say there is a charge for not sending your glasses in, in every email she sent me there was an invoice that said $ 0.
From the other reviews I’ve read, it looks like it was just an attempt to get my credit card information. I’m glad I followed my instincts and never sent in my glasses or gave my credit card information.

I just sent my credit card company a dispute for the $ 918.87 they charged me for Varilux lenses and two Persol frames. Had they been done right with Varilux lenses with the correct prescription I would have been marginally satisfied. As it were, Alex, the CEO, wanted to weasel his way out of it by proclaiming ignorance saying he doesn’t know what Varilux lenses cost. Really??? Thousands of glasses go through Optics Fast and you don’t know your product? They should not be in business. I should check with consumer affairs or attorney general to see how they would investigate. Actually– that’s my next step if I hear any more argument out of Alex.
If all I needed were the frames, I think this would have ended on a good note. Unfortunately, I relied on a company who doesn’t know the products they represent. This was very disappointing and excruciatingly painful. Of the glasses I purchased, one pair had wrong lenses measurements and the lab bent the frame. Just poor quality. Despicable.
Oh, by the way. I don’t think there is a Becky S. or Dino. I think Alex is doing this on his own, which would explain a lot. Go screw someone else Alex.

Why can’t we give zero stars!!! I wish I read Deenie K’a review before I sent off my frames for repair. After two months of back and forth and $ 70 later, I finally got my «repaired» frames. Ugh. It’s looks like a fourth-​grader did the repair work with some Elmer’s glue and brown tempera paint. I can’t believe they think the work they did is professional. No refund on repair work is their policy. They said I could sent them back to fix the repairs and/​or I could take the $ 70 off new frames to replace the ones they ruined. I’d rather lose the $ 70 (and the $ 500 for original frames) and go elsewhere. Disappointed is an extreme understatement.

After setting up an account online, I sent my glasses off, carefully packed. I received an estimate and made the payment for a frame repair on 11÷9÷15.
I received a shipping confirmation 11÷20÷15 and then a request for a tip for the salesperson on 11/22/15…but here’s the thing. They never shipped!
I called about a week later to find out where they were or if there was a tracking number… nope, I was told when I called that they had gone to an outside supplier.
Called again the following week for an update, and the representative said he was going over there and thought they’d be ready the week of December 7.
Finally, December 14 they shipped, arriving Dec 22.
I opened them a few days later and found that the lenses were now scratched and the repair was really poor. Since the cracked, broken part was on the bottom edge of the lens frame, it was a difficult repair. It now looks like someone dabbed acetone or another solvent onto the plastic (acetate?) and smeared it together. They look terrible.
AND they refused to refund the payment I’d made.
It would have been better had they just told me that they couldn’t repair them and sent them back.
I’d never refer anyone to them.
Oh, and by the way, I received two autogenerated e-​mails requesting a tip for the sales rep, «gratuity requests» which I think is bullsh** in the first place. Here’s their plea:
hires only the best salespeople to service our buyers.
These sales people work very late hours, weekends and overtime to make sure our customers get the service and products that they paid for.
We have a unique facility in which you can reward our salespeople, if you are happy with the service you received.
Here is my response:
Are you kidding me? My order took much longer than expected, and I am dissatisfied with the work. I can’t believe you’d send a request for a gratuity, in general, and in this case, because I am so unhappy with the results and have not received a refund. I had to call repeatedly and the job was outsourced to another person who did a craptastic job and scratched my lenses!
If you’re working long, late hours and not getting tipped, join the club or perhaps consider a pizza delivery route, where you can count on tips.
.
If you can swing me a refund, I’ll think about tipping.