Optica Express

Terrible customer service, I went in to see on average how much it would cost for a eye exam and frames and lenses. Walking in I saw each of the sales associates had customers so I presumed to shop around a bit and look at frames. The first sales associate finished with her customer and just walked off. At first I didn’t mind hey, she was probably getting something so I stood there waiting for at least acknowledgement or a greeting or hey, I’ll be right with you. At this point 5 minutes have passed and I’m just standing there waiting. One sales associate went from the back to the front and right away took a customer that had come in after me (skipping me.) Still I was patient and waited for the other sales associate in which she sat down in the computer looking for a customer glasses while playing music and making dancing gestures. She also looked me straight in the eye and still no type of acknowledgement. This place has to work a lot better on communicating with customer and meeting customer needs.

This place sucks!!! They are lazy and give you the wrong info. Customers beware! Just took a cab to the office because they said they had my color contacts in stock, no prescription. After asking what time they closed I rushed there only to be told they didn’t have them and the doctor was gone for the day anyway. The employees and management have wasted my time and money (I took a cab so I’d get there before closing.) Buyer beware. Go to lens lab on 181 for color contacts. No lies just lenses.

I’m a teacher and today en route to a trip with my students my glasses broke on the bus. I’m extremely myopic and without my glasses I would not be able to see a thing. While trying to find an optical store my phone died. double whammy! One of the other teachers in the bus finished doing the research for me and the closest optical store that we found was Optica Express. They continued on and I blindly made my way to the store. I was immediately greeted by Hanoi Borjas, the store manager and I explained my dilemma. She looked at my glasses, saw that they were beyond repair and quickly came up with a solution — an inexpensive frame similar to mine and they would just use my lenses. She also plugged my phone in and charged it while I was waiting. I was so relieved that I almost did a pirouette in the store. Their store is beautifully laid out and since I live in Brooklyn and teach in Queens the odds of me ever visiting the store prior to this experience would be slim to none.
Thank you, thank you, thank you for rescuing me today and I know that with customer service like you showed me today Optica Express will be around for a very long time especially with an employee like Hanoi Borjas. I’ll be back.

I went into this store and I saw a pair of men’s frames, that I was interested in purchasing. The sales representative, whom later said, she was the store Manager, gave me a price quote of $ 549.00. When I asked for the order number, for that item, she told me, she couldn’t give out that information, so, I asked if I could photo this item, she said NO. I knew then, she was either charging me more for what it’s worth, or she doesn’t like «African Americans» in her store.
End of Story…

I have used Optica Express for my son’s glasses since moving to Washington Heights over two years ago. In the past when my son has broken his glasses and could not be repaired I could get a replacement for a cost of 40 dollars. These are usually the frames used for persons with medicaid, medicare, etc. When it came time for him to need another replacement, I visited the store expecting to get another replacement for 40 dollars (maybe a little more). However, I was informed that for his frames it would be 100! I was absolutely disgusted and walked out of the store. My son has worn glasses since the age of 3 and I have NEVER NEVER EVER paid over 40 dollars for a replacement, and I have been used all the well known stores (Cohen’s, Fulton Eyes, etc.) Please don’t waste your time buying anything from them. Certain types of people have to pay more than others (if you know what I mean)

I’ve been looking for a new Optometrist forever and a day now & I saw that Optica Express was highly rated & just 10 minutes away from where I live. I was happy to learn they accepted walk-in’s; & I was seen less than 5 minutes after checking in, which was surprising, because they were a bit busy. The Optometrist was so kind and most importantly, she was extremely thorough! The Dr. asked me detailed questions about my history, tested my old frames, checked for glaucoma as well as, the overall health of my eye. After my exam, the Dr. took her time writing very detailed notes for my file. I was impressed by their level of professionalism, as well as, the organization of their establishment. They also have a vast selection of frames. I’ve already recommended Optica Express to my family members & now to all of you! Trust me, you’ll be happy you chose to go to Optica Express!

This place is amazing! Very helpful staff and amazing prices. The selection is a bit slim, so if your looking for something extraordinary it probably won’t be here. But lots of quality good frames for adults and kids!

Had a really great experience here. Went in for a contact lens exam and fitting. I was able to do a walk-​in on a Friday afternoon. I don’t have vision insurance, so I was glad they offered a flat rate for contact exam, even with astigmatism for $ 99. Dr. Solanky was super nice and professional and gave me a new pair of contacts and some solution to get started. In and out in no time, they gave me my Rx with no pressure to buy anything else there. I would definitely go back and would recommend it!

what an optical store should be like. they’ve given me free contacts, quick exams, they take almost all insurance plans, and theyre nice. they even faxed me my rx after leaving nyc.

I only came in for an eye exam so this review doesn’t pertain to actually buying glasses from this place.
I just have to say that my optometrist, Dr. Chatman, was the nicest, most amazingly pleasant person I have ever met. He was so courteous in his interactions with me and also very considerate of my time. He explained everything I wanted to know about the eye exam, and he did so with a level of engagement and enthusiasm that demonstrated he was still passionate about his profession even after many years of practice.
The experience was so nice that it just made my month.

I’ve been coming to this same optical for about 15 years. Sure, sometimes I go elsewhere, but I’m never satisfied anywhere else. The women remember your name, they’re honest about what looks good on you. I was in love with these glasses but they didn’t look good on me, but I didn’t see it. The woman behind the counter really told me «no» and took the glasses back and came back with frames that were similar but suited my face more. I love glasses. I love this place. You get a discount if you’re an employee of NYP or Columbia.