One Medical Group

I came across OMG about 3 years ago and signed up with a trial or discount they had at the time. Since then I’ve had nothing but good (if infrequent as I’m fairly healthy) experiences.
Online appointment booking — huge huge win. I can see all the slots instead of hoping a receptionist isn’t too annoyed after 30 seconds of listing available slots.
Appointment timing — HUGE win. With one exception, my appointments have literally started within 2 minutes of the scheduled tie. The exception? about 10 minutes late compared to an hour+ that’s the norm for most places. My time is valuable and it’s stupid to spend 2 – 3 hours for a 5 minute appointment to get antibiotics.
You see the actual Dr — very nice bonus. If I make an appointment with Dr/​RN/​PA/​etc. then that’s who I see. No need to get prodded by 3 different people in an attempt to save the Dr. 2 whole minutes doing vitals that they usually repeat anyway.
The fancy lobby, actual hand towels in the bathroom, and so on? Nice touch.
I haven’t had any billing problems — maybe just a bad apple that they’ve hopefully removed from the tree.
Be on time (well, slightly early) for your appointments folks and don’t cry if you have to reschedule because you’re late. By sticking to the actual schedule, it means everyone ELSE gets seen ON TIME too.

I just came back from my first appointment at One Medical and have to say that this is probably the best healthcare experience I’ve had in NY. I had a physical with Dr. Thaler at the Columbus Circle office and he was extremely knowledgeable and pleasant to talk to. Everyone I interacted with in that office was very kind and helpful.
Being a member here has been great because you can use their app whenever you want and get an answer within 24 hours, call them for advice, and go into the office if needed!

You can get all these services at a well chosen internist office without paying $ 200. The company claims in writing and on direct inquiry that you can join even if you don’t pay the fee, but that’s 100% false. You request a waiver then get a lengthy lecture on how it’s not mandatory but you must pay it first and if you’re not satisfied then you’ll get a swift refund. If it’s not mandatory, then why do I need to pay it?
If you’re a healthy young individual who doesn’t need all the frills (which most Unilocalers are), then there are ton of other higher qualified physicians in Manhattan you can spend your insurance money at without an extra-​dime out of your own pocket. Likewise, many non-​membership fee offices are tastefully designed. I mean does a nice waiting room mean you will get better care? Hardly. And read the bios of the doctors, you’re not even getting top-​notch trained physicians! This place is not worth it at all.
OMG this place is an insult to the medical community.

Don’t waste your money!
I was initially excited about OneMedical and immediately signed both my husband and I up for the service. I scheduled a full 45 physical exam with Dr. Elizabeth Haskins on a Friday at 3:45 pm several months ago. Here is what happened…
I arrived at the OneMedical desk at exactly 3:49 pm. I was indeed 4 minutes late as there was scaffolding in front of the building and as it was my first time there, I kept walking up and down the block looking for the correct number over the door.
A minute after checking into the front desk, Dr. Haskins comes out and in front of everyone in the waiting room says, «You’re late for your appointment, you will have to reschedule.» I was pretty embarrassed and unsure why the doctor needed to make this loud declaration in front of everyone in the waiting room. I calmly replied that I was very sorry that I was four minutes late. I noted that physical exams are booked for a 45 minute slot and kindly asked if we could see what we could get down in the remaining 41 minutes I had left in the appointment. She just looked at me like I ruined her attempt at leaving work early on a Friday and gestured me to follow her.
I started the appointment with a list of things I wanted blood work for to which Dr. Elizabeth Haskins immediately replied– the phlebotomist leaves at 4pm you’ll have to come back for blood work. Why does OneMedical book physical exams at times when there is no phlebotomist on duty? It was also 3:52 pm by this point, I guess they bounced early on a Friday too.
The rest of the appointment involved Dr. Elizabeth Haskins barely looking at me, asking no questions and making a few weak gestures to take my vitals. I wanted to like her, she seemed intelligent, but just made no effort, no eye contact, nothing.
The four star average for this place is a lie– if you scroll to the bottom where it says Reviews not currently recommended, you will find 23 reviews, many of them 1 or 2 stars, that are hidden. Read all of these before you pay for such awful doctors.
Yes, the locations are trendy, the front desk is friendly and the website is snazzy, but that is not what you really need when you are going to a doctor.

Signed up through my company’s employee benefits program. Went for two visits about six months apart.
Visit 1: I had an injured thumb. My physician ordered about 14 different x-​rays when 3 would have done (according to the x-​ray tech himself, and other doctors I talked to after the fact). She followed up with me immediately afterwards, even though it was after hours, which I appreciated. After explaining that it was a clean, simple break, she tried to refer me to a hand surgeon to have it looked at further. Seriously, a hand surgeon? Where I’m from, you tape your broken finger to a popsicle stick and go right back out in the game. I guess it’s all about the referral fee, and I never got to see the x-​ray.
Visit 2: I’d been sick with a cold for a few weeks and was getting worried. The appointment lasted about three minutes: Did I have a history of allergies? No? It must be allergies anyway, go buy a bunch of over-​the-​counter medicine.
A month later, I received a bill for $ 245. For a company that advertises «a modern approach», I had to wait 30+ days to find out what the damages were, and mail a check (or write my credit card number down on paper and mail it.)
Worst, most expensive care I’ve ever received.

Horrible experience. Its seems after one consultation they seem to not care about their patients. I saw Dr. Alisha Linnett for minor cold flu and she prescribed me some medicines. In another couple of days, my condition was worse than when I had seen her. I tried to contact her, but she never answered or called me back, instead sent me an email saying that she is busy with other patients and the office can take care of any of my questions. I had already talked to the nurse practitioner before this and obviously I was not getting better that is why I wanted to speak with the doctor who I consulted with. I just wanna tell Dr. Alisha to first take care of her existing patients and then try to treat new ones. It was clear that since there was no improvement in my condition she had nothing to talk about with me. That is so not right. All in all a really terrible experience.

I cannot say enough about these wonderful people who are only a call away and who will do anything and everything they can to help you, especially doing their absolute best to work around your schedule, not vice versa. I’ve gone there for years and have never had to wait more than a day or so to be seen. Their doctors are exceedingly kind and the other people who work there, nurses, lab techs, even the front desk staff always have a smile for you. And I wanted to give a special positive review for Lennox who took my blood today, for making a procedure that still gives me anxiety for some reason seem like it wasn’t even happening. It’s easy to tell the difference between forced conversation and genuine interest in getting to know you, Lennox is perhaps the best medical professional I’ve ever known in that regard. Thanks man.

I have always been very pleased with the service here. I would like to highlight two individuals that have given me exceptional service. Dr. Natasha Withers is very concerned with her patients and takes her job very seriously. She has always been patient and asks probing, thought-​provoking questions that really attempt to uncover the underlying issue.
Additionally, I recently saw NP Juliette Blount. She is an extremely skilled and knowledgeable healthcare professional. I appreciate that she put me in my place when I was trying to self-​diagnose in her office — I admittedly can be a hypochondriac and she saw through that and was very honest and direct with me.
Overall, the physicians are very careful in assessing the symptoms and aim to provide excellent care. That is the most important factor to me as a truth seeker searching for the cause of my symptoms to bring some closure to what I’m feeling both physically and mentally. These individuals are very thorough in their approach and bring years of experience into each and every encounter with patients.
Will continue to see the One Medical Group team indefinitely!

HORRIBLE HORRIBLE. If i can give no stars I would. I found this place via ZocDoc and was set up to meet with a doctor because I was having issues with my breathing. When I got there I was met with a nurse instead of the doctor I made the appointment with. They made me sign up on their computer to become a member so I can have access to email with the doctor — I declined. It basically was a waste of my time and it seemed like they just wanted money from me whether it’s for a membership or to set up another appointment for the same issue! I will never go there again and do not recommend anyone either. Instead I found an ENT whom helped me with my problems right away.

I signed up one medical group under my corporate benefits and my colleague encouraged me to join.
I made an appointment on March 3^rd, 2015. I had cold for 3 weeks that time and decided to give one med group a try. I chose Dr. Paul Pascual because he was available after 6.30 and an «avid crossfitter». In addition to my cold, i had a knee pain from crossfit. I thought it was something we can discuss on the upcoming appointment.
I was extremely disappointed and dissatisfied with the service he offered!!! I told him very briefly from the day my cold started from around feb 5^th to until the day i met him (³⁄₃). Then he told me to google «post viral cough infection». Google? Seriously? I pay a doctor who told me to google my own sickness.
With a long silence, I asked him again to explain. then he told me it is persistent after cough. I told him that citymd gave me benzonatate for my cough and zithromax if my cold developed into fever or flu and my cold didn’t get that crazy yet. He asked me,“then what do you want me to do for you??”. You call yourself a doctor by asking me what to do!!! How unprofessional!!! He also told me that he will refer me to a specialist! Why do i need to go to specialist for common cold???
During examination, I asked him if I still can do exercise and he ignored me! I signed up with him with the reason of his interest in crossfit and sports medicine. Please change your biography because it is not true.
Moving on, he asked me if benzonatate was helpful? I said yes. Then, he told me to take zithromax + benzonatate + Claritin D — All at the same day! You crazy??? In the end, I consult my cold issue with rite aid pharmacy and the pharmacist was wayyyyy more helpful than a doctor.
I got refund for my copay. However, it is the most horrible service and examination I experienced. I’ve been to Chinatown «doctor» and he is way nicer and more educated in explaining why. Save yourself from Dr. Pascal!!! He is clueless at his job!
Since I already signed up, I might need to try a different doctor. Hopefully I get the clever one next time.

Okay, I have to update my review, because I had a really stellar experience after my last review. A couple of hours after my last review, someone from One Medical emailed me (using the email address I had submitted to them, not through Unilocal), apologized for my experience, and asked me to call them. I called them, and had a really good experience on the phone. They apologized for the issues I had, recommended a doctor at the location I wanted who had expertise in the area I needed, and waived the membership fee for the first year (though they did not pressure me to use them — just said that if I would be willing to give them another shot, here’s who we think would be a great fit, and here’s something we would do). I told them the waiver of the fee was not necessary, but they insisted.
It was one of the best medical experiences I have had, and that’s saying something, given that I was very skeptical after my first encounter. I now have an appointment tomorrow, and couldn’t be happier with the remainder of my interactions with One Medical. Kudos to them for being able to salvage this situation in such a proactive, friendly, but non-​pushy way.

Dr. Englert is the best. After many years of looking for the right doctor, I finally found one. The offices are gorgeous too! Staff always helpful and attentive. Never had to wait more than five minutes.
One feedback is that while they have Saturday hours at certain locations, which is very handy, I wish they would also have Saturday hours for lab work (blood draws).
Highly recommend them!
P. s. The nurse who saw me today (will update with her name later) is hands down the best I’ve had when it comes to drawing blood (I’m a bit squeamish when it comes to that!)!

Woke up before 5am because of a painful throat. I had to take a sick day and seek out a doctor. I just moved into NYC a month ago and I had no idea where to go. I looked up on Angie’s List and saw that One Medical Group is the best in NYC. I decided to take a look into One and thankfully i was too groggy to care about $ 199 membership fee. As soon as I paid, they presented me a list of NY locations and then a list of Primary Care Physicians in one office that I chose. I couldn’t believe how easy it was to find my primary care physician. Then it presented choices based on what I need. I selected, «Make an appointment.» They have a differing time and level of need. I picked 15−30min long appt because it was just a really bad sore throat and nothing serious. I tried my primary care physician, Dr. Karis Cho, but saw she wasn’t available. So, I clicked «Any Available Provider» and it showed a list of all the PCPs and their available time slot. Booked my appt at 11:20am that day. Then I dozed back to sleep, woke up, then went to see the doc. Dr. Pascual was great! I didn’t feel uncomfortable talking to him about my health.
All in all, it was just amazing that I could reserve an appt to see a certified doctor in just a matter of minutes. And even more so, One Medical Group has a phone app that you can also book or call a doc ²⁴⁄₇.
Officially in love with this modern and innovative health care with a strong tech-​savvy foundation!!! How can I not?! I am a software engineer!

I’ve been a member for almost 3 ½ years and in the beginning couldn’t stop raving about One Medical to my friends/​family for all of the reasons listed in the reviews below:
–No wait time
–You can email your doctor with questions (and they respond)
–Same day appointments were available
–My doctor is very attentive, warm & knowledgeable
–Super friendly front desk staff
My only complaint is that within the past year, it seems like the rest of NYC has caught on to the idea. I can no longer get same day appointments with any doctor even if I’m flexible about the location. To schedule my annual checkup with my doctor, I had to book the appointment 4 weeks in advance.

I’m totally obsessed with One Medical Group. One Medical, in every office in every city I’ve been to, functions the way healthcare should: it gives clients prompt, professional, meticulous attention, and takes all medical concerns seriously. The front office staff is incredible, too!
I called the office on Tuesday this week, needing an appointment for a UTI/​yeast infection (you know how uncomfortable these are, and how you really NEED to see someone and get oral medication if it gets out of hand). They made an appointment for me at the 5^th avenue office THAT DAY, and I saw the most amazing Nurse Practitioner, Juliette. She took probably 45 minutes with me, did a full exam, prescribed medication for both infections, did a series of labwork, and analyzed a swab under a microscope while I was there. Oh, and she was sweet and kind.
Same issue with the DC office — I called, got a same day (literally, within an hour) appointment at DuPont Circle for a skin rash. Got a referral to a dermo and peace of mind.
And, I called with a very short-​notice request for help filling in my vaccination history (there were some gaps, I wasn’t sure when I had things, didn’t have them signed off), and they completely addressed my concerns. Next day, I had a PDF in my inbox with the Doctor’s signature that I had vaccinations xyz and tested negative for xyz.
$ 199/​year might seem steep, but I promise it’s worth it. Life and its ailments, injuries and maladies — big and small — happen. To know that you have an excellent provider one phone call away who will absolutely make space for you is a really wonderful feeling.

I just wanted to update since my review two years ago. My membership here has saved me more money to cover the $ 199 several times over.
I have the unfortunate problem of recurrent UTIs. Prior to coming to One Medical, I had gone to multiple emergency rooms for UTI flares, including one time that resulted in a super painful kidney infection after using a sulfa-​drug that my infection was resistant to — resulting in multiple $ 1000’s of dollars out of pocket. Ladies — if you know the pain of a UTI — getting a membership here will be huge. Last night, as I felt the onset of a flare, I was able to login to the mobile app at 10pm and answer a few short questions about my symptoms. Because it was after business hours, I was pretty sure I was going to be writhing in pain until offices opened the next morning. Unfortunately, my flares always seem to happen late at night when urgent care clinics have closed for the day– I am left to weigh my pain against the $ 1000’s dollars that an emergency room will bleed out from me. My god was I relieved when, sitting on that too familiar toilet seat at 2am, I got an e-​mail response from a PA at One Medical saying antibiotics had been prescribed and sent to my local 24hr pharmacy. Hallelujah! I got my drugs, and despite the limited amount of sleep, was able to go to work this morning as the antibiotics began kicking in overnight.

I can’t say enough good things about this place. Sure, the $ 199 up front feels pricey, but everything else is a huge time-​saver and hey, my time is money, too. No wait times, super fast email follow up, easy online scheduling. Oh, and the waiting room feels like you’re at a spa practically (but brighter lights).
Yesterday I mentioned that my FSA was thus far refusing to reimburse the expense of the membership, and by the time I left the office, there was a PDF sent to my email with the documentation needed. I also had a referral from the NP for a new PT. Easy-​peasy, my friends.
My last doctor was a lovely person, but it kinda felt like going to the vet or an old country doctor with the dated office and completely rough and tumble front desk staff.
Oh, and the doctors and nurse practitioners seriously do the most thorough history and intake than anywhere I’ve experienced in NYC. Lots of questions and follow up and then thoughtful feedback.
I would give this place like 5000 stars but then want to take one away because my guilt kicks in a little when I consider how many people cannot afford this kind of service and access. Don’t get me wrong, I grew up dirt poor and now I’m independent and therefore so freaking thankful for the fact that I can afford this, but going to the doctor can be stressful and it’s too bad that everyone can’t experience this kind of quality care. There’s something really wrong with the medical and insurance industries and hopefully this new business model will ultimately force some change. (dismount soapbox)

Believe all the 5 star reviews.
I come from a family involved in Health Care at all levels and One Medical is at the head of the pack. The offices are clean, comfortable and more like visiting a spa than the Doctor’s Office. As a patient, I feel more like a valued client than another sack of meat going through a process that’s difficult to navigate. There’s a mutual respect at all levels in the office that is missing in health care today. (I cringe when I get sent for specialized labs or imaging somewhere else in the city.)
The ability to make appointments online and e-​mail your doctors is amazing! Why isn’t everyone else in health care doing this?
If you’re at all concerned about your health, find one of the caring practitioners at One Medical and rest assured that you’re in amazing hands. (Special props to my physician Dr. Feely!)

So I’m not going to gush, but I do think One Medical lives up to their name.
My doctor Tom has been thorough, kind, and patient with me as I’ve navigated through a complex and somewhat perplexing illness.
He has made himself readily available by email, and has followed up when he said he would. Questions that might have annoyed other doctors have been answered with calmness and insight.
With any great service, the attention to detail is important. I also feel the other providers do listen and even have adjusted their schedules to accommodate me (within reason).
With the access you gain to your doctor and a more modern online interface, the membership fee feels insignificant. I’ve gotten the better end of the bargain.
My only complaint is minor; some of their providers do not accept my insurance i.e. acupuncture, etc.
Otherwise, this would be my one stop shop. And I hope it becomes that one day.

One Medical Group feels like an experiment — a bunch of young, idealistic doctors get together and decide to offer patients a more positive experience by making same-​day appointments more readily available and giving each person more personal attention.
To get this experience, however, every patient, whether or not they have insurance, has to pay a «membership» fee of $ 199 a year. So in addition to your usual co-​pay, you are also paying for a kind of «beside manner» upgrade.
I had mixed feelings about this. Let’s face it, it’s elitist — it’s like you’re paying for Business Class rather than the hum-​drum Coach seat. And when I first walked into their office, I was not suprised to see that the waiting area looked like the entrance to a spa, with the mandatory mood music, minimalist Zen furniture and spare tables and chairs.
However, I have to admit it’s kind of nice. When you’re feeling anxious about your health, seeing a comfortable waiting room is definitely preferable to a cold, antiseptic corridor where everybody looks like they’re homeless. So let me not be so dismissive… as yet.
So…does my treatment by the doctor (my first time) live up to the promises? Yes for the doctor but definitely «no» for the billing staff. My assigned doctor, Dr. Beth DeGarmo was very pleasant to talk to. She answered all my questions and never seemed in a hurry to get rid of me, as some of my other doctors have done. I really appreciated her kind and friendly manner.
I left in a warm, soft haze. Then I was in a rude shock when the billing staff said I owed $ 150. This, despite the fact that doctor was clearly (1) in-​network and (2) accepted my insurance. The staff added that the doctor had given them the insurance codes for «preventive exams», which they claimed my insurance didn’t cover.
I said I wasn’t there for a «preventive» exam, I was there for a medical problem. Instead of calmly picking up the phone and calling the doctor, they spent 20 minutes telling me I was wrong. «We can’t change this code, it would be insurance fraud!» protested the freshly-​scrubbed 20-​something from the Midwest, looking terrified. Twenty years ago I was just like her, at my first office job and scared to death of making a mistake that would send me back to living with my parents. I wished Michael Moore was around to film this.
«Fraud? It’s a MISTAKE,» I said.
Then they claimed that if I refused to pay the charge now and they submitted my unpaid bill to the insurance, I might end up owing them $ 200 instead of their on-​site «discount» price of $ 150. How absurd was this?
After this to-​and-​fro, they finally got in touch with the doctor. Luckily she gave them the correct codes and the mistake was cleared up. I paid my usual co-​pay and left. But my good feeling had dissipated via this unexpected and ridiculously prolonged argument.
So…I like the office because of the doctor, but watch how you are billed, because clearly the staff aren’t very experienced.