NYC Health & Metropolitan Hospital Center

Omg this is one of the worse hospital in the city of New York i can believe what i see yes now the staff from ER the are so incompetent the have nice conversation between and the six people the don’t care so much i yes said id you don’t like to work on this carrier take oh pick what you can be happy and never tray six people like less then humans because the don’t come here because the yes want to give hart time to the others is because they need help and every body need respect wherever is it. Mr. Mayor Diblasio need to do something. Now.

It feels like what healthcare is like in a 3^rd world country. Clinics can be backed up to the point where you are asked to come in the next day after being there all day, they are often short staffed in several departments, appointments with specialists need to be scheduled several months out, and the hospital is hard to navigate. I dislike coming here every time I need to, but unfortunately it is the place you are referred to when you don’t have insurance as they help folks with a graduated pay-​scale.

Hospital is well kept, staff is friendly. Traffic here isn’t to bad. This hospital is huge. They are normally busy

I had to go to this hospital because Metroplus, the insurance company, assigned a PCP to me that works in the hospital. I attended all my appointments on time in order to have a much needed surgery.
This started in February, now is December and still nothing done.
I do not remember how many times my blood was taken. Sometimes I could not see a specialist, only students of medicine who did not have a clue about the clinical consultation, after two hours waiting for nothing.
They lost the results of my previous exams. As en example the surgeon never got the results of a biopsy, never got the results and clearance of an EKG, etc.
The place is disorganized. There are some friendly people, some openly rude people like a guy who works making appointments in the department related with the CT Scan.
I am not going to continue, enough have already been said by other reviewers.
Now is December and I am ready to have a better insurance and hospital.
My advice is avoid this place, if it is possible.

I had the fortune of not even getting a call back for my referral. So after reading such negative reviews, All I can say is thank goodness for their lack of professionalism.

If you are considering sending your child to the behavioral psych, go somewhere else. Ghetto patients that want to fight you for no reason, cuss and scream at you and insult you, ghetto staff that curses all the time and doesn’t know what they’re doing, ghetto staff that talks crap to and about patients, creepy and depressing environment. This place traumatized me more than it helped me.

Take it from someone with insider info, this place is… Really not good is the best I could say about it.
If you can go somewhere else that would be my recommendation.

Going to this hospital is a scary, confusing, and traumatic experience. If you are unemployed or low income and need to get checked out — here is some info on what to do and expect.
If you are unemployed, don’t have insurance and/​or have low income you can apply for the HHC Card which is a financial assistance program. To apply bring your ID, proof of NYC address, proof of income/​no income which can be bank statement — or if you are supported by your spouse which has low income, bring their last 3 paystubs and your marriage license. Then go to the Information Center which is on the first floor in the middle of the main corridor. Stand on line and then you can give the receptionist your info, fill out some paperwork, and wait to speak to a financial advisor and get the card. The payments with the card start at $ 15 per visit (except surgery and other things which will be $ 150 etc) and go up depending on your salary. See all the info here
If you are a woman and have any breast issues (for instance find lumps), directly contact the Avon Foundation at 212−423−7993. They will help you in every single way imaginable — from fast tracking appointments to getting you to see the best doctors in the hospital. They will 100% have your back when other departments of the hospital try to push you around and give you false information. They are angels.
Tips:
— When you need to see a doctor, you will most likely be treated by a plethora of different physicians assistants, nurses, etc. Ask ANYONE that treats you for their name/​position and write it down. If you don’t know who treated you (many of the nurses and physician’s assistants don’t introduce themselves so you definitely have to ask) and something goes wrong, you have absolutely nothing to rely on. You will be pushed around until you give up. Write down every doctor’s name, every nurse… because if someone treats you badly or harms you — unless you know their name — no one will help you.
— Depending on your appointment, sometimes you will never see a doctor and won’t know unless you ask. One time a physician’s assistant told me the doctor wasn’t even at work yet and that she was more than capable of taking care of me — and in the end she messed me up so badly that it is a month later and I’m still battered and bruised. ONLY see a doctor — NO MATTER WHAT! Follow your gut, ask questions, and in my experience the doctor’s have been okay but the physicians assistants are not trained well and definitely do not put your health in their hands.
— If you do have a bad experience, talk to the head of that particular department. The hospital does seem to want to crack down on the bad service so if you experience something negative, go to the top and tell them what happened. Many assistants, etc won’t even give you their names — they kind of hide behind anonymity in the hospital in order to not get in trouble. That’s why you have to protect yourself, know who treated you, and go to the top with any bad experiences.
— Bring a book and snacks because even if you think you will have a ‘quick’ appointment, you will probably be stuck at the hospital for 3 – 4 hrs minimum.
I wrote this in case it helps anyone else, after my experiences there. Unless you protect yourself — this hospital will walk all over you. Be patient, alert, keep records, and you should be able to receive the care that you need.

Very little seems to make sense at this place. I hear the dental clinic is not too shabby but elsewhere I have encountered so many levels of downright dysfunction. Other HHC centers do it better (Gouverneur, Bellevue). Esp. the new pharmacy at Gouverneur which makes Metropolitan’s just completely unacceptable. I’m sure you can manage to breeze through & not encounter lots of the weirdness — but why would you risk it? A really sad case that I need to get more angry about. Just be prepared to have your blood pressure & temp. taken several times in each visit because everyone seems to work for different clinics & they all seem to be trying to build charges up to keep their depts. financed.

Not a bad place, when considering that this is one of the only major hospitals in the area after Mount Sinai. However, this hospital lacks so many basic amenities that other locations such as Bellevue have. It seemed to me last time I went that doctors, they were not aware of what is going on with patients and the nurses double as the receptionists.

Long wait for everything. Bring a book, food and water along for this visit. Most employees are very friendly however any service from registration to pharmacy will take forever:/

Overall it’s functioning!
I recently had a podiatry ambulatory surgery at Metropolitan Center which was very successful for both, me and medical staff.
I just want thank very much for the close attention, care, and continuous support from all the medical equip and a special thank to my surgeon Dr. Rotshteyn for his effort, focus, and care. My best wishes to him .
Thank you

If I could give this crock 0 stars I would. Being a person with multiple, chronic medical problems I have seen my share of hospitals. I was taken here (by EMS, I was unconscious so I couldn’t beg them to take me to Sinai, which I would have done) after I had a seizure and almost fell into the middle of the road (I thank my lucky stars I didn’t.also a FYI: if you’re going to have a seizure, The middle of the city is NOT where you want to be). Anyway I was unconscious the whole ambulance ride and the beginning of the ER visit. I woke up, bewildered (I didn’t know I had a seizure) and very scared, not knowing where I was, what happened and why.
I spent the next 45 minutes looking for someone, anyone to tell me something. Finally when I flagged a nurse down. the nasty reply I got was «I’m not your nurse.» It’s a really a good thing I wasn’t dying. or having another seizure because I would have wound up on a slab in the morgue. After being tethered to the stretcher by an IV line of fluids for 3 hours I was about to pull the line out and leave when some lackey doctor showed up (very confused), he thought I was a different patient. after playing the game of telling him my name 100 times and running to the nurses station to ask 7 staff members who I was and why I was brought in, he was able to tell me «you had a seizure on first ave near 84^th street, EMS was called, you were given some Ativan and a CT scan which is normal.» He shuffled away without waiting for a response or even telling me what they were going to do next (if anything).
At some point my bag of fluids ran empty and after more waiting for someone to show up. to change the bag, tell me what was going on.ANYTHING.I left AMA. I understand that it’s a busy hospital in the busiest and biggest city on the country, but still. I was brought in unconscious by EMS. at least acknowledge that you know I am there. say «hey were really busy but we haven’t forgotten you.» Something like that. instead of stone cold silence and «I’m not your nurse.» I guess the excitement and novelty of the «trauma» wore off and they moved onto more exciting patients. If you have the chance.RUN.don’t walk away from this place. If your stuck going here because you don’t have insurance/can’t afford to pay. go to Bellevue. find a way. move heaven and earth to get there. hitchhike if you have to. It’s worth it (and if you have to wait. like any public city hospital. it’s worth it. you’d be waiting at this crock anyway. if you’re going to wait a century to be seen. might as well wait at a place that has better care). Of course if you can get yourself to Mt Sinai, NYU, Beth Isreal, St Lukes or Columbia… I will be taking that advice next time (assuming I’m not unconscious)…

Absolutely my worst experience with a city hospital ever. I was not there for medical attention (thank God, they would probably let someone die to finish chit-​chatting over there) but to get my MetroPlus insurance straightened out after a clerical error messed it all up. I went to the office and was greeted by Ms. Williams, a 99 year old reject from the Munsters who took my information, left me standing there while she gabbed with a coworker, slamming another courteous seeming and caring worker. I then asked her a simple question and was told «oh whatever, go sit down if y’all don’t like what i tell you. i don’t need to mess around with you». I filled out the paperwork she gave me and was left waiting for FIVE HOURS to speak to someone for approximately 15 minutes. Apparently, the people at Metropolitan Hospital only care about you if you are loud, rude, and abrasive like they are, so if you go there you have to be a jerk to get anything done. Or just don’t go. Save yourself an entire day. This place is AWFUL.

This is the local hospital to my parents, and I have to say my father who is an Alzheimer patient receives top care each and every time he’s taken to the ER.
Although the Geriatric clinics needs to improve, the ER is good. The staff have been caring and accommodating. The bad reviews seems to be from non locals who may not be from the urban surrounding areas, who expect to be seen and waited on as soon as they walk-​in. Face it, it’s a hospital so prepare to wait.

I had the misfortune of having to go the ER and not know any better. Please don’t go to this hospital, even if it’s the closest one and your life is in danger. My boyfriend and I recently spent nearly ten hours in the ER just WAITING to get my test results back. The room I was in had chipped tiles and paint peeling off of the walls. The bathroom I had to use was possibly the most unsanitary one I’ve seen. The bathrooms at Starbucks and McDonalds are more sanitary than this bathroom.
There wasn’t an emergency call button to push in case you needed a nurse. I was lucky enough to have my boyfriend with me to flag down a nurse when I needed oxygen, but even then, that took forever to get a response.
Also, I questioned their machinery they used. The CAT scan machine’s lights didn’t all light up and the voice you hear that tells you to breathe in or breathe out didn’t work.
Finally, their staff is the worst I’ve seen. We witnessed two shift changes before someone came in to ask if we were okay. They also kept making jokes about, «Hey, if I mess this up, you can blame it on me.» That isn’t what I want to hear when I’m at the mercy of these so-​called trained professionals!!!
So, please, save yourselves and go to another hospital nearby. Please.
Added: After experiencing worse symptoms the night after I visited this hospital, I visited another nearby hospital to find out that they MISDIAGNOSED me for my symptoms. Stay far, far away.

Please, if you have a choice DO NOT go in there. Seriously, if you want to leave alive this is not the place to be. Very unfortunate that someone very dear to me had to experience this first hand.