NY Comprehensive Women’s Medical

When I first found this place, I thought it was a godsend — pelvic pain specialist? Awesome! I’ve had debilitating pain for 9 years!
But my experiences have gone quickly downhill. I sat as all of their doctors started showing up late, mine was 50 minutes! She even refused to perform an ultrasound because «she didn’t have time.» (Maybe you would have if you showed up when our appointment was!) She referred me for an MRI, but afterwards, the office told me that 1) I couldn’t be seen for two weeks, and 2) I wouldn’t be given results over the phone. So essentially I get to sit around in pain for two weeks with no answer. Oh! And the prescription she offered me only comes from mail order, so I won’t get that for a week and she offered me nothing in the meanwhile to help with the pain.
At least I have my own copy of the images. I could probably take them somewhere else.

The worst experience I’ve ever had at a doctors office.
Firstly, I made an appointment on Tuesday at 1:00pm. I arrived and was told it was for the day before even though I already had confirmed the date and time with the woman over the phone.
I was given dirty looks and attitude by both women at the front desk. I would have gone to NYU had there been no urgency. I asked if there was any other availability since I traveled from New Jersey to be there, they both said no. Then one of the women said there is an opening at 1:30 at a different location but that I would not make it.
My mother works 5 blocks from their other location, I called her in front of them and she said I would be able to make it. It’s 4 stops on the 4 train. So I said book me for that. When they gave me a hard time, almost refusing me the appointment, I asked if she would take my phone and clarify it with my mother. The woman snapped at me and said «she can call the office manager if she has a problem».
They both started rolling their eyes and saying «what is she thinking, she’s not going to make it» then I heard one of the women say under her breath «that’s so stupid».
I made it there at 1:26. Do not go to this location if you want to be treated like a human being. I was welcomed and greeted pleasantly at the location near Wall Street. I definitely won’t be scheduling anything with them again, but if you must, just don’t go here.

DO NOT GO HERE UNLESS YOU ARE READY TO BE PUT THROUGH LOADS OF UNNECESSARY STRESS.
The administrative staff at this business are an embarassment to the truly talented doctors at NY Pelvic that they serve. (You will notice a number of one-​starred reviews below this one indicating the same thing).
My labwork was incorrectly coded for a fully covered exam through my insurance following which administrative staff took over one month to submit a proper claim — zero account whatsoever for the bills you as a patient may continue to receive in the mail at the expense of your own credibility.
They are unresponsive, do not answer phone calls, and have repeatedly made very serious mistakes in terms of record keeping. Their responses, when you do get ahold of them, often read like the person could not care less about the service they provide and barely address any intended questions.
NY Pelvic, I am sorry to say I will not be pursuing service with your offices again after this experience. I maintain that you have a very talented suite of physicians however the management of appointments and subsequent billing suffer from mistakes and poor quality that no patient should ever have to put up with, especially if they seek you out in a potentially vulnerable state.
Change your administration please!!!

This is years after the fact, but did not want to leave this unsaid. Doctors are impossible to receive follow-​up with and seems to have little regard for women whose pain management must be more comprehensive than a homeopathic NSAID and a levonorgestrel IUD can provide. Will treat you like a drug-​seeker for those in daily pain despite «pelvic pain» being in their practice title. I assumed I was dropped as a patient after two months went by without hearing from doctor Ostrov, and was left to quickly taper down on a medication that could provoke seizures if withdrawn too quickly in susceptible patients, and she was aware of this history as it was on my chart.
Avoid this place.

Ha — I came to the Unilocal page to see if others were having the same unbelievably frustrating experience as me when trying to contact this office. I’ve been a patient here for 5+ years. It was a good experience for about the first 3 years, but in the last year or so, it seems they’ve moved to a third party to handle scheduling and calls, and it’s impossible to make or change an appointment, impossible to get a question answered, impossible to do anything. It’s really enraging. I decided to switch providers because of this, and just called to request a copy of my chart. In typical fashion, they took a message and someone will «call me back». Doubtful.
It’s disappointing, because I do like Dr. Ostrov and always had a positive experience with her, as well as any of the NPs I’ve seen here. But I don’t see how they are able to run a business this way. The patient portal is great — but it doesn’t solve everything.

Not only is the lady at the front the nicest receptionist ever, but the place is always kept super clean! Dr. Datta is the best! Mostly on time– real and straight to the point! Highly recommend this office!

Dr. Hobbs is great! Just the practice is a NO. Its so frustrating to contact someone from the office. The «receptionist» that answers the phone is not even located in the office and says i’ll take a message and call you back” to every one of your concerns. I had one simple question and was never called back. They should have the lines connecting to the real office. Real frustrating would not recommend.

Jessica Azad is, hands down, the greatest asset in this group.
I cannot say the same about Dr. Hudson, the general staff, or their online portal.
I had a less than stellar annual with Dr. Hudson during which, after I was unclothed in stirrups, she realized she did not have all of the necessary equipment and got up and opened the door to grab everything we needed. Maybe she was unphased by her actions, but I was mortified. The exam itself was quick– too quick for comfort.
Ms. Azad’s bedside manner is A+++. She gets back to you will test results. She calls you back when you leave a message and will take her time on the phone with you. I recently called to switch BC pills and she took the time to go over my options with me and we found a great fit.
Just recently, I called in for a very last minute prescription on a Friday afternoon, so it was rather urgent. The receptionist told me she couldn’t take request’s over the phone, even though I had done it was Jessica a few months prior, because they changed their policies. I had to request it in the online portal. I logged in while on the phone with her and the website was not working (literally– I kept getting an error message). She told me she couldn’t do anything to help me. I asked what their office would do in the event of an emergency if someone did not have access to the internet or if they have elderly patients who don’t understand how to use the portal. She snarkly responded– «If you have an emergency hen call 911. If they don’t understand the internet, I would sit here and go through it with them or they would have someone else do it for them.» Not exactly the help I was hoping to receive, and certainly NOT a way to talk to concerned patients. The portal system is relied way too heavily upon. She told me to contact the technical support number that was appearing (since when should this be my job?). When I did, after 30+ minutes, the tech finally figured out that the link on their site is not particularly friendly, and he sent me the link that the page SHOULD be linked to– which immediately worked. Finally I was able to contact Ms. Azad for a refill and she responded to me instantly.

Lovely office, lovely nurses and Dr Datta is super competent and thorough. So happy to have found this place!

Dr. Hudson is great. I have no complaints about her.
I am giving this review one star for the horrible, inefficient, lazy and rude administrative staff.
They incorrectly coded the labwork for my regular annual checkup, which my insurance covers at 100%. I’ve called and emailed them more times than I can count with no resolution. One half-​a$$ response from Ana, the office manager who claimed to attempt to resolve the issue. (they have to re-​code the labwork with the proper codes so that my insurance will pay it). I called my insurance, as well as the lab, and it all boils down to the fact that the doctor’s office has to initiate the coding resolution. I called and emailed several more times with no response. Now I keep getting collection threatening letters from the lab.
Worst office staff ever. Don’t go there if you don’t want to give yourself a headache and raise your blood pressure 100 points.

I have been going to this practice for about 4 years now. I have seen Dr Ostrov since the beginning and at points in time I had also seen NP’s at that practice who I really liked as well. Dr. Ostrov has a great bedside manner. She is friendly, knowledgeable and easy to talk to. I feel very comfortable with her. All of my experiences with this practice have been extremely positive. Even the medical assistants are all great! I have never waited more than 30 mins in the office for an appt. I agree with other reviewers regarding the phone system– it is impossible to get a person on the phone, when you do its often an answering service which is frustrating. I would say this is the one con. I use the patient portal to communicate with the DR when I have questions or concerns and this has also been great. I was surprised to see the other reviewers negative comment. I suppose everyone looks for something different in their own personal Doctor, but decide for yourself. It took me a long time to find a doctor I like, trust and feel comfortable with and Im glad I found Dr. Ostrov.

I also saw Jessica (physician’s assistant) and I thought she was great. I came in with a gyn scare and she was really reassuring and the exam was quick and painless. I did not feel rushed at all during the appointment.
The front desk was amazing – I stupidly forgot my insurance card and the receptionist was so gracious and helpful – she actually obtained a copy of my card from the insurance company (she called them!). The medical assistant was also very friendly.
Wait time was minimal – maybe about 10 minutes – so very reasonable. Refill for prescription was done right while I was there – very convenient.

If you have any other options, do not go here. I spent more than 35 minutes on the phone setting up an initial appointment and becoming increasingly frustrated, but I had to keep the appointment because it was an emergency that had to be dealt with before I went out of town in two days. The person who scheduled my appointment was vacant and distracted and couldn’t even tell me the location of the office. After 35 minutes on the phone, the office called me, saying they got a message saying I wanted to schedule an appointment. I said I had spent more than 35 minutes on the phone already, scheduling the appointment, and asked what was wrong. They didn’t know and insisted I go through the process of scheduling the appointment again.
The morning of my appointment, I got lost on the way there and called to ask for directions. The person who answered the phone said she would leave a message and someone would call me back. I said, «I’m wandering the streets, trying to find your office. Why can’t you help me now?» She said she couldn’t and someone would call me back. I found the office using Google Maps and, about 20 minutes later, while I was waiting in the reception area, the office then called me to help me find my way there.
My frustration with this office goes beyond logistical and office help, though. Dr. Ostrov’s bedside manner was extremely harsh and critical. My appointment started 45 minutes later than it was scheduled for, and when I expressed my frustration to the doctor and my concern about being so late for work, she immediately began commenting on how «stressed» I seemed and asked me if I saw a therapist. I said, «I’m stressed because your staff is not helpful and this appointment is starting almost an hour later than it should have.» She then told me I need to be on antidepressants — after spending less than ten minutes with me, which is poor practice medically and a terrible thing to do to someone, especially right before a full pelvic examination.
If I hadn’t been under a time constraint before leaving town, I would have left the office right then. But I needed a prescription, so I stayed. After the examination, she told me again I should be on antidepressants. I said, «I feel like you’re attacking me right now,» and she again criticized me for how «stressed» I seemed. Do your physical and mental health a favor and stay away.

I ALMOST didn’t come to this office because of the overwhelmingly negative reviews, but I’m so glad I did! Dr. Davison was absolutely wonderful! Not only was she extraordinarily pleasant and caring, but she clearly knows what she’s talking about. I’ve become somewhat put off by doctors in general over the last few years and am always hesitant to go… especially when it involves trying a new doctor. This was such a pleasant experience! There was minimal waiting… maybe 20 minutes… and Dr. Davison really took her time with me. It’s not often you find a doctor that seems to genuinely care about you. They usually rush you in and out and breeze through their questions like robots. The office also does blood work, ultrasounds and other surgical procedures right on location. Super convenient!

I have never actually seen Shannon, I always see a doctor that works for her in her office, Jessica. She’s great, she’s a woman she knows it sucks to sit there and be poked and probed so she is very gentle and informs you every step of the way what she is going to do. She knows her stuff and will listen to any questions you have. Highly recommended.
Sometimes it takes a bit of time to get through to the front desk via phone though. I always have to wait a bit too, but I’ve never had a doctor where that isn’t true.

I’ve seen Dr. Hudson several times in the past, and she’s great. Recently, I booked an appointment through ZocDoc with Dr. Hudson but the appointment ended up being with a physician’s assistant, Jessica Azad. Dude, Jessica is AWESOME. I mean, going for a gyno exam is awful, but ya gotta do it, and Jessica makes the experience much more pleasant than most. She’s super-​nice, very professional, makes you feel as comfortable as she can under the circumstances, and really listens to your concerns. And she’ll chat with you about 90s music if you’re into that. We’re the same age, actually, so she can totally relate to any of my concerns and she made my visit pretty great and nearly stress-​free. I wish Jessica a long and successful career in gynecology. The medical world sure could use more like her.

UNPROFESSIONAL x50. I never had a good experience and I’ve been in the office maybe 4 times (This was close to my office)
They change practitioners as often as I change my underwear! I think they hire poeple straight out of medical school — my gyno gave me the wrong prescription for refill!
The receptionists must have some sort of social anxiety disorder because they never pick up their phones.
Their patient portal is the only way to contact anyone in the office.
This place should go out of business.
I will be looking for another OBGYN.

If I could give 0 stars, I would.
They charged for services that I didn’t receive (Preventative Counseling during a routine exam… what?).
They charged my sister for an office visit when it was a routine exam (supposed to be covered under insurance).
Nicole from billing is nasty.
Avoid this place.

Nothing good lasts forever, I guess. I am still a big fan of Dr. Ostrov, but this office is ridiculous. They absolutely never pick up the phone, and when you leave a message they never return it. Not OK.

I came here for my annual checkup and became enraged when the receptionist said I didn’t have an appointment. I called two weeks prior for an appointment on Tuesday at 3pm. The person I spoke to took my information and even repeated the date and time.
I did find it unusual that I didn’t get a reminder phone call the day before my appointment but its my first time seeing this doctor, and wasn’t sure how they did business.
Long story short, I wasn’t able to see Dr. Ostrov because she was fully booked that day but I was fortunate enough to see Nurse Practitioner Laura P. She was very professional and pleasant. This doctor’s office is lucky to have her. If I ever come back here again, it would be because of her.
I also want to add that usually if tests/​cultures are being done, the doctor’s office calls you if there are any «abnormalities», etc. There hasn’t been a call, which is great, but I always call so I know and still to this day I can’t get through to a human. I even left a message, no call back. And its been about two weeks since my appointment. :-(