Nu-Train Nutrition

Wow… I am not even sure where to begin. The only thing I can say is that the people who run this place are total scam artists.
When I initially began at Nu-​train, I had a really great experience because of my nutritionist, Stephanie Middleberg (who, by the way, is no longer there… she has since started her own business! AMEN!). I purchased a package and was told that it included one initial consultation and four follow-​ups. My credit card was charged, and there was no further communication with the administrative staff at their office.
To date, I have had the initial consultation and three follow ups. Upon calling to inquire about my remaining follow-​up (since Stephanie left, I did not know how Nu-​Train would handle it), they claimed that I do not have any remaining sessions and that I, in fact, technically owe them $$ for my third session! Um… I’m confused :(
I argued that, even if there was some sort of mistake or miscommunication, I should not be held accountable if their office either (1) charged me incorrectly or (2) marked something in the system incorrectly – I was told that I was purchasing an initial and four follow-​ups. My math might be a little rusty, but last time I checked 4 minus 3 = 1… the number of follow ups I should have remaining!
Now having gone back and forth with their office for 2 months and actually arguing with the owner, she finally says to me today «Fine – I can offer you one complimentary session. Most people have a great experience with Nu-​Train. I have never heard of someone not having a good experience with Nu-​Train.» WHAT? ARE YOU KIDDING ME?!? Clearly you have not been listening… and clearly you do not care about your clients.
I warn fellow Unilocalers… steer clear of this place!