Nguyen Nathalie, MD

If I could give a negative rating, I would. I will not return to this office ever again. My first appointment I had to wait about an hour to see the doctor. Okay, fine. Things happen and I assumed that it was abnormally busy. No, not true. It was almost as long of a wait for my subsequent appointments — one of which was supposed to be the first appointment of the day. Aside from the long waits, her staff is incredibly rude and unprofessional. One of the receptionists yells at patients and had even yelled at me when I called to check on the status of a prescription. With that incident, I had a very short time frame to pick up my prescription and the staff messed up the order with the pharmacy twice. They also refused to get pre-​authorization with my insurance for an order even though I had asked them several times and they assured me that they would. Needless to say, they failed to get the prescription out before the end of the deadline and told me that I would have to come in to see the doctor again. I asked if I could come in quickly to see a nurse instead of paying for another doctor’s visit since I had just been in a week before. They told me no. WHAT?! They mess up and I have to pay for it? My insurance only covers one appointment a month and I really needed the medicine. After several days of back and forth I told them to take me off their calendar and that I would not be returning.
When I asked for an authorization form to send my records to my new dermatologist, they sent me the wrong form and then told me that they didn’t need my authorization to send records out; they only needed my new doctor to call them… Ummmm can you say HIPPA violation? In any case, my new doctor was not able to obtain my records from them after numerous phone calls.
The icing on the cake is that I received a bill today from their lab saying that my insurance was denied. They sent the WRONG insurance info to the lab! Really?! I wouldn’t have written this review, but I cannot seem to get these people out of my life. Doctor Nguyen does not know how to run a business and does not have good bedside manner. If you don’t want to deal with incompetency, rude behavior and a sub par doctor, do not go to this dermatologist.

You will be unable to see the Doctor unless you sign their Credit Card Authorization Form OUTRAGEOUS the receptionist is obnoxious period. I don’t recommend this doctor or her staff

Great Doctor! Really nice and caring. One comment: Get rid of the nasty office manager ASAP.

Nathalie is great in person but I can NEVER get her to return any of my calls. I’m not sure if she never gets my messages or what’s going on, but her lack of response is consistent. Also, the staff at the front desk is hit or miss. Most of the time they tend to be rude or rush you off the phone. I called last week with a question for Nathalie and about scheduling an appointment. The receptionist said she would call me back. Almost a week later… nothing.

I checked with my provider to make certain this office, Downtown Dermatology LLC, takes my insurance in full, and supposedly they do. I then checked with Downtown Dermatology, and they stated that they take my plan in full. When I arrived for my appointment, they demanded that I sign a form with my credit card information entitling them to charge over and above anything my carrier pays. They stated if I didn’t sign the form I wouldn’t be allowed to see the doctor. Either they take my insurance, or they don’t. They can’t have it both ways. I refused to sign and walked out. I have what may be a melanoma. Holding up my treatment like this is blackmail. These people should be ashamed of themselves.

Really like Dr. Nguyen. Myself, my husband, daughter and son have all been to visit and we have always received great treatment and never have to wait. I am usually able to get an appointment within a week of my call. Her office address has changed to 291 Broadway #1803. Phone is still the same.

I have been a patient of Dr. Nguyen’s for many years and I was disappointed to see that she has not gotten more stars on Unilocal.She is not one of those doctors to make you spend your money unnecessarily. I have been to many dermatologists in my life (heck, I’ve even seen Dr. Zizmor, he of the subway ads – unfortunately Mother Nature did not give me perfect skin), and she is one of the most ethical and nicest dermatologists you will see. During my last visit, she gave me a prescription for a pimple cream, but told me to try the samples first and gave me a trial coupon too. I liked the samples, so I got the prescription filled, and could not believe my eyes when I saw that it cost $ 500! But due to the coupon, it did not cost me a penny. I also asked her for a prescription for Latisse. I’ve been using the Latisse for four months now, and I see a little difference in my eye lash length, but they still do not look like those fake thick eye lashes on other girls. But I’m patient. I believe Latisse works because I’m getting some eyelashes on the bottom of my eyes where they shouldn’t be. I want drag queen eyelashes!
She said she also does Botox, which I’m considering next. I’m fighting aging with all my might!
I find Dr, Nguyen to be charming and helpful. I never had to wait more than 10 minutes for her.

Although sometimes there is a bit of a wait and her time with you can be limited as the other reviews have stated, I’ve found her to give me exactly the amount of time I need and to be willing to answer all of my questions. I even told her about another problem I was having that I didn’t think was dermatologist related and she figured it out for me. I have found her to be helpful and amazing and she also keeps good records so she isn’t one of those doctor’s that gives you the same Rx for the same ailment when it hasn’t worked: o (I’m sorry these reviewers had no lucky but I will see nobody else but her and she has since moved to Chambers.

I’ll keep this brief, wish i could give this place zero stars. Please, for your and your wallet’s health, do not go here. I did for a simple procedure and not only did they not fix my issue, they insisted on billing me an obscene amount. Avoid at all costs, don’t let them take advantage of you too.