New York Tower

I am writing this review to revise and correct a recent impression made upon me by the building management. I had previously believed that my wife and I were unfortunate in our dealings with the management. After being in contact with Mirador directly I learnt that our unfortunate impression was due largely in part to the broker we had gone through. Unbeknownst to the management the broker had told us that we had forfeited a security deposit (good faith deposit) as we had reservations moving into the building. After being contacted by Mirador directly we learnt that this was not the case, far from it in fact. What the brokers intent was (whether to pressurize us or otherwise) we do not know but I am happy that Mirador themselves have shown themselves to be far far superior in moral dealings than most NYC companies and for this not only do we applaud them but would like to recognize them as well. To all future lessees in the the NY area i strongly recommend this company. Have no fear with entering a contract with these ppl. I wish I had been in contact with them directly earlier than going through a questionable broker.

Awful awful management company. They started construction on a new building across the street. I live facing the construction which starts ta 7am, 6x a week. I renewed my lease recently and they never told me about this — and it’s due to continue for 4 years. I have tried everything to work it out with the management company to literally move across the hall to a south facing apartment, where you can’t hear the noise. My health is being severely impacted because of the noise, and I can no longer work at home (can’t even hear conference calls) after I had 2 surgeries. I offered to pay more and even got a doctor’s note and they denied me with NO explanation. It is ludicrous. I pay more than 3,000, have lived here for 3 years and they can’t accommodate me switching to an open apartment? Even with all my health issues? It’s criminal. Now I have to pay a lawyer to break a lease. It’s a good thing I work in PR and write for the Huffington Post so I can share how uncooperative these awful people are to someone who is SICK.

This is a great doorman building located in the heart of Murray Hill. The doorman are wonderful and it’s also pleasant to come home to this building. The elevators are new so they work very will. Each apartment has a balcony which adds a really great touch to each apartment. The building is perfectly located near public transit, Duane reade, citi bike, fairway, movie theatre, and many other great restaurants.
The laundry room has plenty of washers and dryers so there is never any issue when doing laundry. If doing your own laundry isn’t your thing, you can utilize the laundry service located in the lobby; wash/​dry/​fold, dry cleaning, etc. the hallways were recently renovated and the cleaning crew does a great job maintaining the building.
Overall I am very pleased with the building and would recommend it to anyone looking for a great apartment building in NYC.

No heat. Units blow out cold air!!!
No response to maintenance calls.
I get up for work at 7 am for work and there is never any heat even if it’s very cold outside. Stay clear of this building.

So I decided to write this review today after reading through some pretty terrible ones at the bottom of the page from years past. It looks like this building had a terrible reputation pre-​renovations that started in 2014.
I moved into the building with my boyfriend back in late August 2015 and we absolutely love our apartment! We rent a true 1-​bedroom that faces south. The whole building is slowly going through renovations as each apartment is being completely re-​done as current tenants’ leases run out. We are the first tenant to live in our newly renovated apartment and the apartment looks great. A beautiful kitchen with updated stainless steel appliances, dishwasher, dark hardwood floors throughout the apartment, nicely built radiator covers, and a HUGE bedroom — I cannot emphasize this enough! We have a King size bed in Manhattan, yes we were not smart in bringing this from Chicago but nonetheless made it work. Our bedroom fits our king size bed, two bedside nightstands, two full size dressers, and still has plenty of room to move around. I must also comment on the amazing amount of closet space that one usually doesn’t see in Manhattan. We downsized from a two bed, two bath to this one bed and could still fit everything! Oh– and the balconies are a great touch as well — every apartment has one. And these seem well built — I did see another review about a tragic event a few years back, which I am sure is why the balconies are now built better.
We found a great deal on this apartment, and while it’s not in the most «happenin’ part of town», it is within walking distance for both of us to work. We did find the building through a realtor which hiked up our costs but this is actually a no-​fee building through Pan-​Am Equities if you find it on your own.
Some of the biggest complaints I have seen on past reviews of NY Tower have been:
1. Poorly maintained common areas (entrance, hallways. pet accidents everywhere)
2. Over populated apartments with paper-​thin walls
3. Poor elevator service
4. Terrible management team
To all of these issues I have my experience to share:
1. The entrance/​lobby is actually beautiful. It reminds me of an old school hotel lobby from a movie. It is always clean with the most friendly front desk staff. The men at the desk are beyond gracious, welcoming, and really get to know the tenants. Fred is the absolute man and has so many amazing stories on NYC and the tenants in the building. He learned our names the day we moved in and reminds you when you walk in the door after work if you received a package that day! The hallways in the building are always impeccable and look nice, those too I assume have been renovated. **Pets are actually no longer allowed in the building. So the issue others have had with the building smelling outside/​inside like feces or urine is not an issue. There are still dogs in the building that were grandfathered into the new no-​pet policy and most of those dogs are very well behaved in the elevators and outside.
2. I cant speak to every apartment in this huge building but I have been in 3 apartments in the building aside from my own, all spacious with 2 or 3 tenants, no illegal walls or partitions. Almost every person on my floor lives with a significant other — ranging in ages from their mid-​20s to my next door neighbors, in their 60’s who have been in the building for years. There are definitely a lot of couples in this building, I rarely see college-​aged people in the building.
3. The elevators have all been renovated and all 4 work well. Yes, there can be a short line (at the most 5 or 6 people) at rush hour times but one elevator can fit this line so you never wait long. They look nice, work effectively, and I haven’t had an issue once with them yet.
4. The management team has been amazing to work with since the day we first looked at the building. We had a flood in our kitchen two months into moving in and the maintenance team came up immediately to fix the sink and stop the flooding — they have even offered to replace the brand new flooring because it is slightly warped from the water.
My only Cons:
— Laundry room could be kept a bit cleaner
— No gym in the building — we do get a heavily discounted membership at NYHRC
— No grills on the balconies
I realize everyone has different experiences and consistency cannot always be accomplished but I felt that my positive experience may help others who are looking at the building today.

We have been living here since February. We were told the apt we leased was recently renovated with new appliances. But soon after we realized that wasn’t the case with the dishwasher and the microwave. Microwave handle was glued together, I guess our mistake for falling for the trap. Even the bedroom door wasn’t closing until they changed the whole thing.
Our bathroom sink has been broken since before we saw the apartment before leasing it. They promised us to fixed it the second week we move in. It’s still not fixed and the superintendent keeps closing the repair request tickets after not doing anything about them for weeks, I’m pretty sure he is expecting us to just forget about it and live with it.
Other than the cracks in the sink the work general wood and glue work quality in the apartment is not good enough for a luxury building for the price.
Long story short were promised things before signing the lease but none of them were taken care of, very disappointed. I really want to stay in the building but I’m going to have to ask things in return.
I think Pan Am has good intentions but they need a better maintenance team who cares and follows through with their word.
Pros: Nice doormen, clean hallways and trash room. Reasonable price for the location and view. Hardwood floors. Laundry service in the building. Management hosts little community events often such as taco trucks or ice cream in the lobby. Sweet water pressure.
Cons: Superintendent doesn’t care about any repairs or promises other than basic fixes like leaking pipes or not working heater/​ACs. The heat is never on before we spend at least two days freezing in the apt. There are balconies on the building but the floor looks unfinished, just concrete.

been living here for almost 2 years now and I still like it. Going to move after my lease is up but has nothing to do with the building. The doormen and service guys are very nice and accommodating.
Pros: Reasonably priced for what it is. I live on one of the higher floors with a total of three people in my apartment (original 2br, but we sectioned off the living room to be another bedroom) so with that in mind, it is worth the money. Re-​did the hallways and alot of the interior of the building this year so it looks much nicer. Mail and garbage service is very easy and the doormen handle packages for you.
Cons: there are only 4 elevators so sometimes you have to wait, so it’s never really that bad. The drain in the bathtub was clogged for months and it took them forever to send a plumber up, this seems to be the case with many maintenence-​related items. it needs to be an emergency for them to really take any action.
Overall not many complaints and I would recommend this building to anyone looking to live in the city and not go broke doing so

I must admit I discovered the negative reviews AFTER I signed my lease. I decided to keep my fingers crossed that I would not regret coming to this building as I was in my last apartment 10 years.
WIth that said, I am now in my apartment 1 year and «very» happy.
The location is great and the neighborhood is very quiet on the weekends.
The lobby and building staff are truly wonderful, friendly, respectful people and they do try to be very accommodating with issues and needs. Management has even hosted free pizza/​tacos between 6 – 9 and candy, etc are at times, at the front desk.
This is home and I feel very safe.
The only room for improvement that I can see is the laundry room. It should be cleaner. I do understand as we have gone through renovations but this should be addressed.
Bottom line, it is a very large building so there will be occasional hiccups. Unless you can and/​or are willing to pay a tremendous amount of rent elsewhere, it is a good deal!

Lived here two years, here are my thoughts:
— cheaper than other places, they just remodeled the hallways and they look great
— service is great, the doormen are very nice especially Fred and Hector. They deserve all the stars in this place!
— the elevators are a nightmare, very crowded in the mornings and afternoon
–had problems with roaches and mice (typical NY) but they fixed it very fast
— space is great for a one bedroom

Edited: 3 Stars
I live on the fifth floor, facing the alley. Mix of young adults and couples in their 30s. Few children. Dogs NO LONGER ALLOWED. No «new» fake walls! They are trying to «class» the building up a bit.
Location is ehh. Neighborhood is safe, but doesn’t have anything special. If you work in Midtown, everything is an easy walk or subway. Getting to the West Village can be a pain.
PROS:
Price — cheap for a doorman building (my apt hasn’t been renovated, so my rent could be skewed)
Amazing Front Desk Staff
Very nice Looking Lobby
Superintendent is AWESOME! Very responsive.
Elevator system (RENOVATED IN 2014!!!)
Recently Wired for Verizon (RCN and TWC are in the building too)
Dry Cleaning in the building (Competing dry cleaner next door who does pickup/​deliver for FREE)
CitiBike on the corner of 39^th and 2^nd
CONS:
The managing company is average. Not the brightest, not the most accommodating, but they are honest (which unfortunately counts for a lot in this town). They do take 5 – 10 days to process rent checks which can be annoying.
No rooftop
There is a gym discount but its with NYSC. The closest one to the building (40^th and 3^rd) is subpar. the one at 34^th and 2^nd is average.
Elevators can get packed in the morning during commuting times, so stairs are preferable if possible.
No grills on your balcony.

Not the best management. I have actually been told that they lost my rent check and I had to send another one and cancel the first. Instead of being apologetic for anything they management was aggressive and had horrible customer service. There is a younger crowd that lives here, probably because the rent is priced so reasonably. If you don’t mind all that comes with that then you will be ok.
Location is great, rent price great, front staff great. Not a bad place. Not a great place. Moved on after a year.

I’ve been living in New York Tower for a little over a year and a half in a 2 bed/1.5 bath and I have very little to complain about. I was skeptical about moving in here because of the not so great reviews online, but you seem to get that with a lot of buildings/​management companies in NYC.
We have three people in a converted 2 bedroom, and for the money we’re paying you can’t beat it. It really is a unique building because of the space it offers and the reasonable (for NYC) price you pay. We signed a two year lease, which not every mgmt company offers, so that was a bonus as well.
We are on the 9^th floor in a corner apartment and I have never had a problem with street noise. This part of 39^th Street happens to be very quiet. Not a lot of action. Though you are close to FDR and close to the Midtown Tunnel, this particular street is fairly quiet.
The apartment itself is spacious. Huge closets, 1.5 baths which is incredible. Very large kitchen. Our unit has not been updated, but I know they have updated a lot of units in the building. I have never had a problem with hearing neighbors or people above me. I’m constantly surprised at how sound proof the apartment is, even within the rooms of our own unit. Once you close a door, no one outside the room hears anything. Every unit has a massive balcony (I think), which is really nice.
Maintenance staff is usually very nice and responsive. Only had one problem with my heating/​AC unit, but I assume that happens anywhere. They work late hours and on weekends so they always seem available to come and fix things.
They just redid the laundry room with brand new machines. I rarely have a problem getting a machine. It’s a very big laundry room.
The doormen and porters are SO nice. Some of them will learn your names eventually, which is always nice. They help you carry stuff, always hold the doors, etc etc.
Depending on the time of day, or if there is a broken elevator, you may wait on an insanely long elevator line. A lot of these reviews complain about the elevators. There are only four elevators for this entire building, which is not enough. The elevators are brand new and are actually really fast. The problem is that they are TINY! To be honest it’s not really an issue for me on a day to day basis. Sometimes you will have to take the stairs down in the morning (if you’re on a low enough floor) — but other than that, it’s a non-​issue.
I generally love the location of this building. It’s sort of Murray Hill, but a little out of the way of the sometimes annoying nightlife, which is nice. 10 minute walk to Grand Central or to 34^th St. to get the M34 crosstown bus. Street parking is usually findable right outside the building, though you can only park between 7pm — 8am Mon — Sat.
There are a lot of young people in this building so you will hear people say it’s kind of like a dorm. But it’s not really. There are definitely families and older people living there, but it’s a great first apartment for 20 somethings. I have never had a problem with loud parties or anything like that.

PROS:
Nice front desk /​Handy men /​in-​house staff.
Nice View to the East River [Only if you’re at the river side, which comes at additional cost].
Dry Cleaning service in premises.
CONS:
New York Towers /​Jennifer Towers has WORST management EVER.
They should sever their ties and disappear.
Elevators are in pathetic condition and require HUGE maintenance work. A few drastic accidents occurred where one of the 4 elevators literally escaped in a free fall with residents in it!
Other elevators get stuck regularly the FDNY had to intervene many a time to save the lives of people trapped inside. Management still acts in total denial of recurring problems, but not without a cost:
In 2010, A HORRIBLE accident occurred where Connor Donohue, a Medial Student on the 24^th Floor fell to his DEATH when he was laying against what turned out to be unstable railings of balconies. Management was HUGELY fined by the city of NY, and all residents were denied access to their balconies for 8 months! [Google: Death In Balcony Fall — The Huffington Post]
Prepare to embrace the fact that you live in a 37 story walk up Building.
Probably the only building in Manhattan with a queue of people lining up in front of the elevators all the way to the outside of the building, sometimes even going around the block. It’s easy to understand why, as these were originally designed to service some 700 – 800 residents, not 1,800.
Driveway stinks with Dogs urine since Pets are now allowed.
Brian the Super owns 3 Dogs each the size of a Camel. He set a precedent and now every apartment has a minimum of One Pet. Mind you this is a 512 Unit tower we’re talking here! I fall under suspicion that even the Bronx Zoo has an absorption capacity to accommodate such number.
Jennifer Tower has become so OVER populated with students and young professionals who don’t seem to mind cramming into the units like rodents [SOrry for the harsh expression but it’s a fact]: Five, sometimes 6 people sharing a 1 bedroom apartment in order to save on rent, let alone overnight guests.
It’s taking away from the comfort of the building and services, raising SERIOUS Hygene & FIRE HAZARDS concerns, especially with separators mounted illegally inside units.
I’ve seen Apartments where living rooms were literally split into 3 cells, and Bedrooms split in half with mounted walls so that to accommodate up to 5 people per Unit simultaneously.
The FDR is a noisy highway. If you’re not used to noises coming from trucks and 6 wheelers hitting the drive at 4 – 5 in the morning, expect little sleep.
Neighbors throw wild parties at late night hours with Weed flavor. Interior Walls are NOT soundproof, which had a real devastating effect on my health and work productivity from lack of sleep.
I do NOT recommend this place.
For that same rate you can definitely get a much better deal in Midtown East Manhattan.
Best of luck!

This building is absolutely perfect for me and my husband! It’s super affordable, super large apartment, we have a balcony, a view of the Hudson, and walk in closets. The doormen are also all ridiculously nice and accommodating.
I’m not sure who these other folks are writing the reviews, but it’s a luxury to have an elevator in Manhattan, and to complain that it takes too much time to get up and down… I just don’t have any words. I’ve been here for over a month now and have never had to wait more than a couple of minutes for an elevator. I’ve also only seen a couple of dogs since I’ve moved in, and they are mostly under 10lbs so who really cares if they’re in the building or not.
Also, the management was great in crediting a day back to our account since we moved in a day later. I’d say to give this place a fair chance and not pay too much attention to the «1 star» guys on here. Everyone I’ve met in the building loves living there, and we do too.

Very friendly staff. Doormen (especially Fred) know everyone. I’ve been here about two months now with no issues. I’m not sure what the other reviewers are expecting, but I’ll just chalk it up to being young, naïve, entitled recent college grads who are woefully unaware of what real life is about.
Pros:
Great staff, friendly and attentive doormen, on-​site laundry as well as in-​house laundry and dry clean service (a bit pricey, but there’s also another shop right outside), maintenance is just a call away.
Cons:
Grossly inefficient air conditioning. I pay consistently over $ 200 a month for a 1-​bedroom because the air conditioners are so old and inefficient. There is no thermostat– it’s basically either on or off, with no automatic setting depending. I’m hoping that winter will see a reduction in the charges as we use less a/​c and almost no heat, a perk for being on an upper floor.

How can I put this simply?
Do. Not. Live. Here.
1) The elevators are a DISGRACE. I moved into this building in July 2011, and in August they promised that all four elevators would be renovated within a year. Work did not start until the end of the year, and by the time I moved out in June, only one of them had been replaced. It took them eleven months for them to replace one elevator. Appalling.
Planning on going anywhere (work, an evening out, or even the Duane Reade down the street?) Add 10 to 20 minutes to any trip because it takes about that long to get a non-​full elevator (and when I say full, I mean that you will be pressed nose to nose with the sweaty, unpleasant delivery guy from down the street). Double that time in the mornings before work, and anytime between 6 and 8 PM, when the vast majority of the residents return home.
It’s not uncommon to see people running down the stairs in the mornings, and to see lines out the front door in the evenings. It really is that bad. Oh, and did I mention that the elevators break down frequently on the weekends? I guess everyone that lives here will get a nice workout from climbing 30+ flights of stairs. I guess it will help burn off all of those beer guts from the excessive drinking that is all too common here.
2) The elevators are annoying. Hot water, on the other hand, is a legally guaranteed right in New York City. In the last month of residence, my hot water did not work for 3 nights straight in the evenings, and was out for more than a week in the mornings. Residents attempted to put up posters calling for a mass petition, and they were all ripped down within less than 24 hours.
I guess if there’s one thing the management company does well, it’s prevent tenants from exercising their legal rights. It’s a shame that they show such urgency with denying tenant rights and don’t seem to care about the elevators here.
3) Oh, and the management company — truly awful. The leasing agent for this building, who is an employee of Pan Am Equities (do a little research on this building and the fatality caused due to shoddy construction), is perhaps the least responsive human being that I have ever had the misfortune to deal with. It takes weeks for simple emails to be answered, she ignores every phone call and lets it go straight to voice mail, and she does not seem to understand the concept of timeliness.
Add to that the fact that Pan Am is notoriously bad at returning security deposits, and you have a disaster waiting to happen.
4) Some previous reviewers mentioned that the building allows «flex» or pressurized walls to allow conversion of a 1 BR to a 2 BR, or a 2 BR to a 3 BR. This is no longer the case. Pan Am is now one of the strictest management companies in town when it comes to these necessities of young professional life in this city.
5) Oh, and one positive — at least there’s no roaches, mice, or bedbugs. Thank God. And while most of the doormen are useless, Freddy is GREAT. Very friendly and helpful.
Summary: You may be tempted by the «great» location — it’s really not, at least a 10 minute walk to Grand Central, and that’s if you HOOF it, or the low prices, but you get what you pay for. Don’t live here. Not unless you really enjoy lines out the door for a simple elevator ride.

This only gets 1 star because the apartments are spacious and the kitchen as well. Management company however gets a –5 stars. Yes. Worst I’ve ever dealt with in my life. The management very uncouth and unprofessional. They lose our rent checks constantly and blame us for it. I do not control the postal system, I’m sorry. Every time we speak to the manager, he/​she proceed to yell at us or cut us off mid sentence without hearing any sort of explanation. Real classy.
Atmosphere-​wise, the doorman are really friendly and helpful so that’s the good thing — and there is a laundry/​dry-​cleaning service on-​site as well. This building is really for those just out of college who are in party mode.

Great location, great affordability, currently paying $ 2400 for a 1br we converted w/​a wall to a 2br. Not upgraded and w/​a balcony.
Disclaimer: worst elevators just got worse… they are fixing them at least over the next (so they say); adding high speed, state-​of-​the-​art elevators to hopefully make the living situation that much more bearable.
If you are looking for affordability and get up early and come home late from work this is the building for you. If you leave at the rush hour times, than expect a wait and things might be unbearable.
With that, very young building, but not a lot of opportunities to socialize outside of the lines for the elevator, extremely dog friendly, both big and small (even though only small is advertised).
Building manager is a complete jerk and the doorman are basically useless outside of collecting packages and cleaning up the puke in the lobby at 2am on a saturday night.
Good luck, hopefully this helps someone.

NEVER RENT FROM NEW YORK TOWER! (330 East 39^th Street)
New York Tower is a building run by slum lords. You’d think after someone died in 2010 at 330 E. 39^th because they leaned on a rail, Pan Am Equities would’ve cleaned up it’s act, it did not. (
)
Here’s the deal: The elevators don’t work. During peak hours you’ll wait 20 – 30 mins for them to show up. When it’s off peak you have to keep your fingers crossed the elevators aren’t out. Good luck running out for a last minute grocery pick up.
The doormen don’t hold doors or really do anything in terms of security. They’re overpaid lawn jockeys who take up space in the lobby where a key card machine could go. And sleep on the overnights.
Maintenance has an online system so they can ignore you digitally as well as in real life. Paint will peel off the walls of your bathroom, your sink and stove won’t work but it’ll be weeks before you hear from anyone until the 11pm overnight guy comes in to wake you up so he can «take a look».
If you like cigarette smoke wafting into you’re apartment you’re in luck as well. There’s no smoking but the building management and doormen don’t care, smoke like a chimney and no one will ever do anything.
As for the building’s population, don’t look for quiet, really, ever. There is house music from the jersey shore rejects throughout this 550 unit frat house.
And don’t forget when all you want to do is get up to your apartment because it’s been a long day. It’ll be another 20 – 30 minuets waiting for the elevators. Then when you get to your floor the smell of vomit, urine, beer and cigarette smoke is their to greet you. Along with music pounding against your wall starting at 10pm going until 5−6am from the NYIT student who doesn’t wake up until Noon for class.
This is life at the worst New York has to offer, 330 East 39^th street New York Tower, run by the slum lord Pan Am Equities.

How could anyone EVER want to live here?
I will start with the positives, the apartments are large and nice and if you are looking to party so is the rest of the building. There is on dry cleaning, doormen, on site laundry room, and that’s probably about it. If you are looking to get laid, there is tons of girls in this building that are always going out to party, if you see a really sloppy girl at the bar, chances are they live here.
NEGATIVES: An elevator is ALWAYS broken and the wait is unbearable both ways, having to walk down 15 flights of stairs because 3 elevators in a row are full is a glaring problem. It’s fun to drink and party but there has been a number of times when a person is actually passed out in the hallway, covered in vomit and puked on the floor — the worst part is the building takes days to come clean it. The doormen, aside from getting packages are pretty much useless, in no way do I need someone to sit there and spin a revolving door ²⁴⁄₇. We had a small fire in our stove and asked if they could send someone up since it was contained, 3 hours later they came, end of story. There is mold growing in all of the bathrooms, also the paint and walls are breaking in there since there is no ventilation. The electric doesn’t work right, if you use a blow dryer and a microwave at the same time it knocks out the power and you have to reset the breakers. It takes years to ever get a maintenance person to come fix anything, speaking of which the toilet was having some low flushes, the guy came to clean it, left paper towels in the top tank while cleaning and claimed we clogged it. Girls in this building always seem to be on their phones telling their life story in the elevator, as loud as possible.
I can’t imagine being a broker and having to show that building, it is horrible.