New York Medical Imaging Associates

The whole point of making an 8:30 am appointment is to avoid waiting and get to work. The front desk is rude and entirely inefficient. Expect extraordinary wait times and excessive attitude.

Issues from the minute I tried to make my first appointment for a saline sonogram. The first time I called in Dec. the woman asked me when my period starts. I told her that’s part of the problem, but the best I could predict is that it would start the 25^th or 26^th. She told me to call back on the first day of my period, but they obviously wouldn’t be there on Dec. 25. I called back on the 26^th to make the appointment, and I was informed the doctors would not be there to do that test until January. Ok. Third time I called back to make the appointment with success… so I thought. Two days before my appointment, Lisa called to say that I needed to tell my doctor’s office to call my insurance to get pre-​authorization, and then I needed to obtain an authorization number. Thankfully, when I called my doctor’s office, they took care of it, and called NYMI to figure it out. I asked Lisa why they didn’t ask for my insurance information when I made the appointment weeks ago. She was snippy, and said: «It only takes two minutes to get the authorization from the insurance co.» Staff should be reminded that many times people do NOT want to be coming in for these exams anyway, and they can sometimes make it better or worse.
Day of the test I arrived on schedule. The person at the front desk was seriously annoyed that I would not sign the paperwork that basically said I was informed of the risks of this procedure. Why would I sign it when I had not been informed about the risks of the procedure yet? There was even a space for me to write the doctor’s name, but how would I know it when I hadn’t even met the doctor yet? I apologized to her, but she was still clearly annoyed with me. I told her I would absolutely sign it once the doctor or tech explained everything. When I went to sit down, the front desk person sounded very irritated when she told her colleague loud enough for me to hear her: «She won’t sign the paperwork! I can’t even scan it yet!» I tried to tune the two of them out, but heard them speaking spanish at that point… prob about me. So unprofessional and rude at the front desk.
Thankful that the tech, Debbie and Dr. Herman were normal, competent human beings. They explained everything to me about the procedure.
When I went to get dressed after the procedure, I asked another tech (not mine) which way to go to get the seating area, and should I wait out front or in the back. More nasty attitude and met with a response: «how should I know?! I don’t know what you had done!?» She’s totally right. She wasn’t my tech or dr, but honestly I did not feel that well, and I just wanted to be pointed in the right direction.
Again, thankful that the actual procedure was explained to me, and I felt comfortable enough after battling nerves going into it.
I arrived at 8 AM so it wasn’t that busy, but by the time I got out of my appt it was like grand central in the waiting room. Perhaps, the front desk is understaffed which could contribute to a grumpy staff? (On my way out, the same person who was snippy with me had an attitude with someone else. Additionally, there was a straight up yelling match going on between another front desk staffer, and a woman about insurance.)

I have been to NYMi for a few tests. I want to compliment Patricia — one of the receptionists. She is friendly, kind and understanding. I usually had good experiences with the staff.
However, last month I called for a specific test that was not routine. I was transferred a couple times and finally someone — with attitude– asked what I needed — I explained I needed a certain test and my referring doctor would like it done on certain days… I was responded to very rudely and then told I would not be allowed to have the test until January since the doctor would not be taking appointments the last 2 weeks of december. This delayed dealing with a health issue but also my deductible would have to paid in January .
I had to accept the situation — and called back in January. Again I was greeted by the department appointment setter with a rude response — and told that the doctor who performed the test was out the first 2 weeks of January … Basically no test was being performed for a month? I asked and I was told call back in February … Putting the test off again!
I have made an appointment at midtown radiology and a big thank you to Tracy and Evelyn… Test is booked and no attitude.
My advice — nymi is fine for simple routine tests — do not try to book for anything above and beyond.

This place deserves ZERO stars. I wish I would have Unilocaled it first. I had a 8:30 appointment, I got there at 8:10. Filled out the paperwork and handed it back around 8:15. At 9:20 they call my name to ask if I had allergies. At this point I am already pissed that I have been waiting so long, but figured an hour wait isn’t horrible. I though I was going to be seen. Nope told to have a seat. Finally at 9:37 I am called into the back. Yay right, Nope I was only called in the back so could have a seat on a bench for another 20 mins. Then I was finally taken to a room to change. I was in the room to be scanned at around 10:15. Two hours later!
I am most pissed with my doctors clinic Allergy ENT because they referred me here. I hate when people refer you to crappy places they would never go themselves. They should have looked into this place before telling their clients.
I would suggest Park Ave Radiologist. I hadbetter service there!

I had a few procedures completed at this office, mammo, ultrasounds, biopsy. I have always had a good experience there. The front desk ladies are professional. The doctors are nice. The only person there who was not ‘encouraging’, I would say, was the older tech lady who did my mammogram. She was easily annoyed and seemed to think I was suppose to be very cognizant of how to place myself when this was the first time I had ever done the procedure. Everyone else was very nice and patient. I really don’t want to go anywhere else and I’m disappointed that my insurance is changing and I have to figure out how to get on a plan that they accept. But overall I had a good experience and I would recommend NYMI to anyone I know.

NYMI Associates is a well-​oiled machine. My wait time was minimal, but much more important to me, my mammogram was done efficiently, quickly and with minimal compression pain. Dr. Berson is a warm and wonderful doctor, who assured me immediately that my results were clean and good. I have been coming to NYMI for over 10 years. While radiology is never fun, they make the routine pleasant and human. Dr. Berson has moved heaven and earth for me in the past and always is a pleasure to see. I could have radiology done a lot closer to my home, but the professionalism and human warmth makes the commute worth it.

Be prepared to wait.
I arrived for my appointment 10 minutes early and wasn’t seen for over an hour. 40 minutes in, I checked in with reception and was told that all patients should allow an hour of wait time. I’ve never heard of such a thing. Certainly, there are other places of business that offer a higher standard of customer service. That being said, a woman who checked in after me was ushered into an exam room minutes after her arrival. Double standard of care!
Additionally, the receptionists were rude and patronizing. They were loud, gossipy and two of them even fought. It was incredibly unprofessional. The waiting room was shabby — dirty even.
When I was finally called, my nurse (I never saw a Doctor) was nice, but didn’t seem very attentive. She asked me why I had come in for imaging and left the room abruptly while I was answering her question! I was in the exam room for about 5 minutes, but spent about an hour a half at the office in total. Ridiculous.
The only reason I went to NYMI was because my OB/GYN’s practice partners with them for their imaging/​radiology services. Next time, I’ll do my own research and find a provider who actually respects their clients.

Dr. Berson made a normally anxiety producing experience amazing. He was thorough, caring and professional. I have never had a radiologist sit with me and explain what’s going on with my body, my health. He had me come into his office after the mammogram and biopsy’s were complete, and had up on his screen the past two years mammograms along with the one he did that day — it was easy to see the progression of density forming and what it means. Fortunately the results are benign, but he made sure to call me on friday so I wouldn’t have to stress about it over the weekend. I feel more informed and in control of my health since then and appreciate his continued follow up and care. His team of ultrasound and mammogram technicians are superb — Maria made the mammogram swift and painless. The reception staff are super friendly and efficient as well. This place is a game changer for me.

Had an awful experience at this place today. Agree that the staff is uncourteous, and complain all the time. Also the staff who conducts mammograms and ultrasound was unpleasant. One lady was desperate to leave, she almost put both my breast on the equipment (I had to point it out to her) and pressed very hard unnecessarily. I also had an HSG with Dr Maklansky himself. I warned him that my last one was done under anesthesia and he did not listen because they don’t want to use a anesthetics he was not able to insert the catheter through the cervix and had me in a very uncomfortable position poking through for a long time. I am in a lot of pain now. At East River Imaging I had the same procedure done in no time and with no pain. If you can save yourself time and go to East River.

I have been coming to this practice for over ten years and I am totally satisfied with staff treatment and care, starting with the receptionists, straight through all the follow-​up. I used to go here when doctor’s reviewed film on the spot, but they were often torn between all the patients they were seeing, so I think their new method of reviewing at end of day makes great sense. Their follow-​up is quick and thorough. And with regard to Dr. Barry Berson, all I can say is he’s an outstanding and caring physician. My experiences with him have all been professional, thorough, and knowledgeable. I stand by this radiology practice completely. Lenox Hill radiology, by comparison, is a joke.

I had my mammogram done here on a Saturday (which is great for people like me that work during the week) I was running really late so I called them and they still accommodated my appointment when I finally made it 20 min later. The whole process took about 20 minutes. It was my first time so my registration was the longest part. I literally had no waiting time. The staff was super nice and thorough. I wish all my Drs would use this place.
Update 28/​08/​2015: I went back for a pelvic ultrasound that I had scheduled with Union Square Imaging and I didn’t get done because they made me wait like forever and I left the place without getting the procedure. Again NYMI surpassed my expectations. The waiting time was maybe 10 min. The radiologist was super nice and explained in detail everything she was doing. I got everything done in less than 45 min. I will definitely use this place for all my imagine prescriptions.

I am stunned that people actually give this place a decent review. The staff at the check-​in desk were curt and unpleasant. When patients are arriving for medical imaging, they are many times nervous and scared. Any sort of kind word or greeting would have been nice. Instead, the woman I dealt with simply took the referral sheet out of my hand and said, «INSURANCE CARD». The waiting room was in disarray and I could tell that people were frustrated from waiting a long time. I could not stand the guy who took my x-​rays. In a word: COCKY. Again — not want you want to experience when you are already feeling ill-​at-​ease. He came in after showing the x-​ray to the doctor and rattled off a bunch of gibberish about how the doctor wanted to go over my x-​rays in greater detail with other doctors and he would then get back to my referring physician in 48 hours. Also, that I might need further testing such as a CT scan. This is not what I was told when I checked in. I was told that I would receive my results immediately. Also, maybe the doctor could have informed me of this instead of a technician? Four words: East River Medical Imaging.

Made an appointment for an abdominal ultrasound and was told to refrain from eating and drinking for 6 hours prior. I showed up hungry and thirsty only to be told that I needed to have 6 glasses of water for the exam, wtf?
Girl told me that for a pelvis exam I needed a full urinary bladder. Pelvis exams are only for women, but the girl persisted. I had no need for a bladder exam at all, but she interpreted my doctor’s smudge as indicating one .
After the other anatomicals were recorded by the tech, I was sent out to fill up with water and return. Obviouly I never returned to be «waterboarded» by these people .
These smarties never thought to call my doctors office because they had their brains on hold, as
many other medical imaging mills.

I had a sonogram today and was in and out in an hour, luckily everything is fine. The bad reviews made me question whether or not I wanted to keep my appointment but I found they were unwarranted.
I filled out paperwork and then waited for about 30mins to be seen but there is internet and I took a coffee. The facility is clean and well managed. I didn’t find an issue with the receptionists, they were friendly and efficient which, I wasn’t expecting based on the reviews. I was seen by a technician and then by Dr Berson, he was extremely professional and friendly. I felt totally at ease with him and was relieved when he told me everything was fine.

Was referred yesterday for an X-​ray they took me in right away, the staff was very pleasant and professional would definitely recommend them for any imaging needs. They know their business and have the insurance game down

The nurses were kind and helpful on the phone with setting up an appointment and also when I was checking in, even though I was one of those «problem patients,» showing up really close to the start of my appointment time.

Arrived early for an 11am appointment to fill out paperwork and be ready for my quick, routine, 10-​min procedure. I asked the desk if I would be seen on time and the reception desk responded then that I should expect to spend 60 – 90 minutes there from the time I fill papers to leaving. And that I should have been told that at the appointment time (I wasn’t).
No, thanks. I am a paying customer, not a charity case, so why on earth would I waste over an hour of my precious time staring at the wall waiting to be delivered a paid service?
Will take my business to Lenox Hill Radiology, where I have not had to wait for this same appointment in the past.

I am reading the negative reviews for this place and wondering if I went to the same place. I ended up here after having a terrible experience at Lenox Hill Radiology. I had the opposite experience here — practically perfect! The best mammogram of my life and I have had them yearly for 23 years.
Let’s start with the fact that I was seen exactly at my appointment time — 10:30AM — and was out the door by 10:50AM. The technician, Dalia, was awesome. She was funny and engaging and put me totally at ease. Four photos and I was done. No redoing. And the pain was the LEAST I have ever had.
So I hope that this was not just a fluke because this is now my go-​to place for my mammograms!

One doctor sent me here to have a chest ray done. Another doctor sent me here to have a mammogram and an ultrasound done. Each time I went, the staff members were great. For billing purposes, your insurance company may need to bill under the name of Daniel Maklansky, MD. Only one complaint — — when I called once I spoke to a snippy receptionist. They couldn’t answer any generic questions without asking for my insurance.
Me: What hours are you open today?
Them: What insurance do you have?
You get the drift. I get so tired of staff members of doctors offices being so robotic. If you can get past this issue, you will be satisfied with the care that you receive. This is overall a nice, clean, modern office. I hope management reads this so they can make necessary changes.

If I could leave zero stars I would. STAY AWAY FROM THIS CENTER AND DO NOT SEE DR. BERSON. See any other doctor but him if you must go there, he is completely unprofessional in the way he touches his patients. He was very thorough and explained his examination and findings carefully, but put his hands all over parts of my body not relevant to the examination, including running his hand in a very sensual manner down my arm while I was laying there on the exam table for a breast sonogram.
The shock, shame, powerlessness, and humiliation still affect me. I called their clinical director and filed a complaint and was assured an investigation would be done. Two months later, I have not heard a THING from the facility’s pencil pushing so called director. Visiting this imaging center was the single most traumatic experience of any medical experience I have had.
Forget the pettiness of the administrative staff and the wait – the standard of care at this facility is so non existent that they allow a touchy creeper of a doctor to take advantage of the women he took an oath to care for. Do not go there, and do not give Dr. Berson the opportunity to touch you inappropriately.

NOT a Medical Center but state of the art Radiologists.
I’ve been going there for almost 20 years and have always found the staff to be curteous, professional and friendly. Their equipment is always the latest version of its kind and the techs and doctors are truly outstanding.
I’ve read poor reviews obviously written by people with no experience with radiologists – or professional people and I Am dismayed at their level of ignorance. Have any of them ever been to a busy hospital? I think the entire staff shows remarkable patience given the rude demands of some of their patients.
I recommend NIMI ASSOCIATES to everyone needing these specialized services. You simply cannot find a better facility!