New York City Bus Charters & Tours

We booked a tour of NEW this morning with New York City tours. The company is a rip off and will be hearing from our attorney very soon. We had family arrive from Miami yesterday and was excited to take them on this tour, until the tour started. The driver pulled off as we started climbing up the stairs, nearly toppling my 79 year old mother in law down a flight of stairs. The Asian bus driver spoke no English and understood less. Bus was dirty. The website stated that the tour was guided by a live and experienced tour guide, which it was not. We were handed out ear buds that plugged into broken audio devices. So for nearly 200.00 and 2 hours we sat and stared out of scratched plastic windows. we could have hopped a city bus and asked the locals to describe and talk about the area. A real disgrace and fraudulent company this one is. The better business bureau will receive an earful come Monday morning.