New Wave

One of the best Electronics center in the city. Love to come in here for their great products like monitor, Mobile and etc. I must be back in here.

great fast service. dropped off my extremely broken phone and had it back within an hour good as new!

These guys are great! Super fast service and the guy who helped me have lots of great info on carrier plans and options for traveling abroad. Would definitely use again and recommend to others!

shop opening hour is 11.30am, therefore scheduled meetings accordingly. instead, the guy arrived at 12pm (found out that he is always arriving at that time, and many customers had the same issue); the price for the requested service was higher than expected. if i didnt find the store next corner, Today’s Mobile (5 stars), my morning would be screwed. stay away.

If I could give zero stars, I would.
I could’ve taken the hint when I first entered the building and asked the doorman if this was the building with the place to get your phone unlocked and he just looked at me like I told him that I got here on a UFO and I’m here to give him a message and just told me to check the directory (first clue).
After I entered the place (basically just a single room with a counter and a couple chairs) I told the guy that I was here to get my phone unlocked and he asked me for what carrier (second clue — if your phone is unlocked you can use with any carrier, you can’t just unlock it for one specific carrier).
Anyway, I told him AT&T and he asked me if I already had an AT&T SIM card (third clue — eff you, first of all, that’s none of your damn business, second of all, just freaking unlock it).
After that he would ask me what my original carrier was and I told him Orange, but Hutchison 3 bought Orange so now it’s just (Hutchison) 3. After that he spent a while looking in his computer and then said that the phone can’t be unlocked because the carrier was not on the list (I assume it was the carrier, but something wasn’t on some list).
I asked him if only he can’t unlock it or if the phone can’t be unlocked at all and he said probably at all because there’s a list and he checked it and the carrier wasn’t on it (fourth clue — of course it’s not on it because it DOES NOT EXIST, just listen to what I tell you, man).
In his defense, he was Indian and probably didn’t understand a word a said.
Thank god, I didn’t have to pay anything because then I woulda gone all King Kong and Godzilla on his ass!

I will never ever suggest this shop! The owner is a liar and kept on telling lie until the end!
I go a cracked screen iphone and the side was bent! I asked the indian guy if that’s ok to fix it and he told me no problem! He then gave me an options of choosing a knock off iphone screen or apple screen. I choose a knock off. Then he told me the apple screen would fit better and it was ALREADY IN PLACED! So i have no choice but to accept paying $ 170 instead of $ 140 to fix a broken screen. He also promised he will tried to repair the bent part. However, when the phone came back, one button didn’t work, and the screen didn’t fit properly and was moving! I gave the phone to him 3 times and None was fixed!
After a month, I slipped my phone on the floor again and the screen was cracked again. I blamed him on fixing the screen poorly but he blamed me on never passing the phone to fix the moving part! hello… I lost faith in you!!! You sucks! and I think cus the screen was not attached properly and was moving that’s why it got cracked so easily again! DO NOT GO TO THIS STORES!!!

Was there today to get my Samsung Galaxy S4 unlocked. It took about 20 – 30 minutes. Excellent service — guy really knew his stuff. Very happy. Would highly recommend!

Edit 3÷16÷2015:
New Wave finally emailed me after three months, telling me my phone has been unlocked this whole time while they were closed for 2 months. It definitely wasn’t, because I’d checked it at least three different places including my carrier. Once they emailed, I made sure to verify it was unlocked, which it finally was. I’m glad it’s finally unlocked but it would’ve been nice to have been given notification that they closed or went away. I thought they took my money and left, especially because my phone definitely WASNT unlocked until they emailed me after seeing my review.
AVOID THIS PLACE AT ALL COSTS.
I found this place here on Unilocal,with good reviews, so I decided to give it a try. I called to see when they could see me, and the owner texted and told me they would charge $ 75 for a permanent unlock. I agreed and went to see them the next day. I received another text telling me their tech was running late, but I went during my lunch break anyway.
There, I was told that it would be $ 95 for a permanent unlock. I was irritated, but desperate to get it done, so I agreed. The total came to $ 103 (I still have the receipt) I was told it would take 3 – 4 business days, and I’d receive an email with instructions on what to do then.
A week passed, and I heard nothing from them. I called, but got no answer. I went back, but their door was closed and mail was waiting for them.
For weeks I’ve tried calling them, only to receive «mailbox full» messages. Twice, I did not receive that message, meaning they’d been at least cleaning them out. I left messages asking them to call me back, but have gotten — surprise — NOTHING.
I went into T-​mobile to see if they’d unlocked my phone and just not emailed me, but of course, they haven’t. I just want my fucking money back at this point. It’s been over TWO MONTHS, and I need this phone to work.
They’ll take your money. JUST AVOID THIS PLACE.

In response to Peter’s response today (09−15−14) to my review nearly three months ago (07−27−14). First, it should be pointed out that you took a very long time to state an incorrect resolution to the problem, again poor customer service. We tried everything and did call your shop from London, you/​your employees NEVER answer the phone during morning working hours. We worked with the carrier T-​Mobile, they were unable to resolve the issue. There was no fix, especially not a simple fix like the one you stated. Stand behind your work and if it is poor do not try to blame it on the customer, offer something to make them whole and perhaps they will be less like to warn others. Potential customers take note, this is how they attempt to resolve issues: damage control by insulting the customer. They also offered one price and charged double. Just bad business practices. Do yourself a favor and get your phone unlocked by your carrier weeks before your trip. Luckily, we received the unlock codes from AT&T (our normal carrier) while in Paris and were able to remove the bastardized sim card tray and let the phone work as it was intended.

A+

Nice service, they do what they advertise.

Literally the easiest thing I’ve done in this city in months. Super friendly and professional.

I had my iPhone 4s unlocked before going to Brazil. It took 30 minutes for everything.
Edit: This place might not exist anymore. They haven’t answered their phone in 3 weeks.
Edit 2: Someone at new wave saw my review and wrote to explain that the business was shut down for a few weeks while they were out of town. Because the service was pretty good over the phone in the past, I can look past this disappearing act. The least they could have done is change their voice message system to inform clients of their absence. Maybe next time, new wave.

Quick painless process! unlocked my phone in less than 10 minutes!

I got my iPhone 4 unlocked here it took over a month for them to get back to me that it was unlocked. It was finally done and my iPhone is now unlocked.
#30daysofyelp

My phones fully unlocked now :) I’m so happy with the result… Tho they said that it’d just be in a matter of 2−3hrs, it actually took them 7hrs but hey, they let me bring my phone before I went home and instructed me to just wait for the email w the instructions how to unlock my phone :)
Very friendly and professional service!!! Will def come back :) I love how they suggest me to pay cash so that there’d be no tax, but I had to use my debit card cus I’m out of cash lol thank you so much :)

My service provider from Australia (Optus) guaranteed me before leaving Sydney that my iPhone 4 is definitely unlocked because «we don’t bother locking them anymore». Well, that was an utter lie. I bought a new SIM in NYC from Best Buys and the phone turned out to be locked. New Wave were able to resolve my problem quickly and efficiently. Thank you guys, I’ll definitely be telling my friends.
Cheers
Adam

I researched unlock Iphone, and New Wave was the first business to pop up. Usually I’m lazy and just go for the first business that comes up on my searches but I just happened to have a friend tell me she had her Blackberry unlocked by the same company and had nothing but good things to say about New Wave. The response time was super quick and the owner was extremely accommodating, the price was very reasonable, and now my iphone is factory unlocked! So quick, I was worried it would be a bigger deal.
I would highly recommend this business.

The right price and excellent service. These guys unlocked an iPhone 3GS for me in about 15 minutes for $ 25 + tax. Can you beat that? I don’t think so.
I’ll recommend them to anyone who needs work done on their phone.

I came to New Wave Inc after I became frustrated with trying to unlock my iPhone 4 that was locked to Canadian Fido network. They were busy with other clients when I came by and I had to wait about ten minutes before being served. Unfortunately they did not have the SIM necessary to unlock the iPhone in stock so a friend had to bring one over. Once my technician had the part it was done in two minutes and he took the time to explain it to me. I went and got my new T-​Mobile SIM and my technician set it all up for me and I left with a working iPhone. The only negatives were the wait time and the sweltering heat in the office. It’s not a fancy place but the service is top notch!
Unfortunately I lost the iPhone less than a week from when I had it unlocked. I’m looking to buy a factory unlocked iPhone 4 as soon as possible, perhaps I’ll go back to New Wave and they can help me find a new one at a great price. Thank you!