New Family Radio Dispatcher

Great service! I needed a late night trip from the UWS all the way into the Bronx, and New Family delivered. They were at my door faster than I could get my coat and boots on. The driver didn’t know exactly where we were going, so he plugged the address into his GPS (which is just the way it should be). He had soft classical music playing the whole time and even waited out front to make sure I got into the building at the end, since it was after midnight. Reliable, courteous, helpful. Perfect.

Their fares are non-​competitive with Über and they’re never punctual this past Monday they left me waiting for 15 mins when they said the car would be there in 4 by the time the car pulled up I was already in my own car driving myself to work, because they just don’t respect other people’s schedules. I figured maybe it was a fluke so I tried them again today, and their driver tries to over charge me 5 dollars on a fare that is typically 18 – 20 dollars. As of today I’m officially done with their service I don’t care if they’ve united themselves with all of the other car bases. There are still not enough cars available and expensive über-​like rates have not helped, it’s not like gas is 5 dollars a gallon anymore it’s actually cheaper than it has been in the past 10 years. Sloppy price gouging service is what catapults you into non-​existence!

I’m giving two because of their rude dispatchers (the drivers on the other hand deserve a higher rating because they are prompt and efficient). I understand this is New York City and time is money but treat your customers with respect and act like you have a little time to speak to customers who want to give you business.

I have used them in the past, and I must say there service was good, but I don’t know what has happened. They have become the worst and most unreliable car service on the road. They left family member stuck at LaGuardia airport, even though the reservation was made several days before. I’ve waited about half an hour for a scheduled reservation with new family, and only got lame excuses from the dispatcher. Go yellow cab or Über but not new family.

Days prior to our arrival at JFK, I arranged a car to pick up my family of 5. I spoke directly with someone at New Family on the phone and specifically requested a van or SUV big enough for 5 people each with luggage plus carry-​ons. When we finally found our driver upon arrival at JFK, he had a Honda Pilot big enough for 3, maybe 4, with luggage. He was on the phone screaming in a foreign language, presumably Spanish, and did not even greet us. He was so busy talking he did not notice there was not enough room and we could not even tell him. When we finally got a word in, he insisted 4 of us squeeze in the back seat. The trunk was packed to the roof with our luggage so I already felt unsure of our safety while he was driving. Then, in addition to that, he was on his phone while driving in the chaos of airport traffic. When he finally hung up from his conversation, he started using his phone to do things like browse Facebook photos. We did finally make it home, though we had to go through Hell to get there. I tried working it out with corporate, but they are useless. I thought about not paying him, but he clearly will need the money to pay for his cellphone bill, so against my better judgement, I did. In conclusion, I would strongly suggest just sticking with Über or even waiting in line to hail a taxi.

I’ve used this service for years. They are generally about $ 5 more expensive than other car services, but at rush sometimes you have no choice for the Upper West Side. Today I used them to transport me and my small dog. The driver informed me that as about a month ago they now have a $ 7 additional charge for dogs. Be warned! The driver said it was a taxi and limousine fee increase, but there are other car services in NYC that do not charge extra for a pet.

Terrible! The first driver they sent didn’t speak English and had no idea how to get from Upper West Side to JFK. I was in the car with him for AN HOUR and we only got to 2^nd Ave & 63^rd St! I called the dispatcher 3 or 4 times from the car to try to get him to help the driver with directions, but he too was useless. At 2^nd & 63^rd, a cop pulled us over because the driver was using his phone & tablet and he couldn’t understand that the cop was telling him to turn it off. I called the dispatcher again, and they sent another guy to pick me up and he got me to JFK with no problem. But overall a terrible experience. I was «lucky» that my flight was delayed, otherwise, I would for sure have missed my flight. Not good!

I live in the city so owning a car is not an option. Im always looking for a cheaper car service, so i recently tried über it was the worst experience and they totally over charged me! Ive been using New family for many yrs and even tho sometimes the dispatchers can be in a rush, they are always on time and reliable. Never had a problem with pricing though I am a New Yorker always looking for the next best cheapest service, and i seem to go back to New Family every single time.

My service was great. I took a cab home after a late night dinner and the driver was pretty talkative but in a good way. They were fast, curious and reasonably priced.

over priced and the drivers have such nasty attitudes, not to mention they never know where theyre going ! some cant even have a basic conversation in english. not recommended!!!

These guys are the worst. They have a stand at 181^st and Fort Washington, at which the drivers consistently refuse to take people if it is not a long trip or a trip to the airport. That is their right, but they are also quite rude about it. At nights, several people in our neighborhood have said that they have seen then passing around a flask while on the job and making sexist comments as people come out of he subway station. Whether the rumors are true or not, it is a reflection of the neighborhood’s general dissatisfaction with them. In short, do yourself a favor and look for a different company.

If I could leave a negative review for this company I would! Horribly rude and consistently late. DO NOT USE this car service! As with the other reviewers, I was hung up on.

I use this car service exclusively when uptown. and also when I need to move a small number of objects (which can sometimes make hailing a cab difficult) They are typically fast, average arrival time for me is under 5 minutes (more like 2 or 3), and the drivers have always been professional, properly licensed, and knowledgable about the streets. Highly recommended.

Super happy!!! Used the service twice already!!! Called from the plane 3 hours prior to landing — the driver was waiting for me in the airport with a big super clean car for my big family (5 people). They always carry a car seat on board (good for those who travel with kids).

Very Reliable. Our office uses this car service all the time. Prices are also reasonable compared to other upper west side car services.

A friend suggested that I call New Family to make a reservation for an early flight out of Newark. Since I had read other people’s reviews, I made certain to clarify their policy on credit cards (no charge), price, responsibility for tolls, etc. The cab arrived early and the driver verified all of the information that I had received. He was a congenial person, drove safely and cautiously and was helpful with my suitcase. The car was clean both inside and out.
I will certainly use New Family again.

Two words: unreliable and rude.
When I first called New Family to make a reservation for later in the evening, I was told it was too early to do so and to call back 10 – 15 minutes before I needed a car. The dispatcher assured me that plenty of cars would be available when I needed one. The only reason I accepted this arrangement was because Carmel and Tel Aviv didn’t have anything available. I was hopeful that perhaps I found a car service that could accommodate «on demand», last minute reservations. When I called back, as instructed, a few hours later, the same dispatcher told me he’s «got nothin» and hung up on me before I could even respond.

The dispatcher sent the car to Central Park West instead of West End Ave. When I asked for a replacement he suggested I walk.

Both times I used them from Manhattan they were great… arrived early, nice courteous drivers, clean cars. Only cons… expensive, paying with a credit card10% extra !?!

4.5 for me, too, based on my first experience with them!
I was in New York for the day and needed a ride from a Broadway theater to a bus stop. The distance between the two was short, but there was such a quick turnaround that I wanted to make sure we didn’t miss our bus due to having to wait in line for a taxi. I called around to different Unilocal-​recommended places, but many of them were not based in Manhattan and could not help me, and others were out of my price range.
Finally I called New Family, and they informed me that the minimum for a short trip like that is $ 30 — not a deal by any means, but worth it for that particular trip to me! Our show let out five minutes early, and our driver was already parked outside the theater where we could easily find him. He had a great attitude about our early exit and made conversation with us as we quickly drove to our destination. We made the bus with plenty of time to spare!
If I have a similar predicament the next time I’m in New York, I will definitely give this company a call. (It would be 5 stars if priced a little lower, but as I said, it was worth the extra for this particular trip!)