N G Tech

Never go here. I took my computer screen that was cracked to be fixed here. I had to call them each day to ask about the status and My computer was finally ready 10 days later than they promised it would be. When I picked it up it had new additional damage. After all that they only offered to take $ 20 off the total original price (ridiculous). Then they claimed their credit card machine was not working and I would need to pay cash.

My HP laptop, which was almost 3 yrs old, had a dead motherboard. Not wanting to deal with the hassle of sending it back to HP (out of warranty) I decided to walk it over to this computer place since it in my neighborhood and these repairs should be common. They replaced the mother board which fixed the problem. However, a week later the laptop motherboard died again. I took it back to them and they fixed it again for free since it was covered under their guarantee. After bringing it home I noticed that only some of my RAM was being read, so I opened up the back and found the RAM chip was just loose and pushed it back in and the problem was fixed.
Four months later, the motherboard on the laptop dies again for the 3^rd time. At this point I figured they must have used a cheap motherboard and lost faith in them. Decided this third time I would just send it to HP to have the peace of mind that the best people would fix it. For the same price (a little less) HP arranged to have the laptop picked up and repaired and sent back to me in about a week. It works now, but time will tell if this fix will last. At least I know that I did the best for the laptop and if it dies again I’ll just get a Mac.
Lesson learned is that you should avoid these 3^rd party repair places and send it back to the manufacturer for repairs instead of dealing uncertainty. Back up your data frequently – if I did, I would have given up on this laptop and gone for the Mac this last time out.

Stay clear of these guys. I hate to give poor reviews, especially to a mom & pop shop since I fully support most small companies over the big box stores. But every step of the way in working with NG tech was a nightmare. First time I brought my tower in, they kept delaying the return. After two weeks, I finally got it back when all it needed was a new power supply. In the process I lost a client because of the enormous delay. Lugged the computer home to discover it was installed improperly. So I brought it back. Now it took another week, and I was assured everything was fine. Brought it home again, and it was running extremely poorly for a day before it shorted, and I had to take it back. One quick fix and again I lugged it home to discover that the computer is almost useless as everything is now slow, crashing, etc. Tried getting a response from them, tried getting them to come to my apartment, to compensate, etc., but never heard back from them. Dave, the technician who was working on it, was so damn lazy about it, never once apologized for the mishap or the fact that I lost a client because of his lack of anything professional. And now i’m still awaiting contact from the owners, who I cannot imagine actually exist at this point, and nothing… two months in. I’m still waiting for them to make it right with me. Unfortunately it’s too late to cancel the charges on my credit card.
So again, while I fully support small companies over the large box stores, in this case there’s a reason to go to the big box stores because this place is terrible. Now on top of a $ 250 fix, i’ll need to throw another few hundred at a store that actually respects its customers.
Stay away.

I have been a client at NG Tech for years.
These people really know everything about computers.
Great service and the staff is really fantastic.
So glad this Company is in my neighborhood.

I have used NG Tech for my business computers which are used in my broker dealer. They have restored a crashed computer from a backup drive, replaced a hard drive with a high-​performance used drive, set up my back up files on CDs and now they are setting up email archiving for me after Yahoo suddenly decided to stop that function.
Vivien and Charles have a deep understanding of hardware and software architecture that allows them to solve complex problems quickly and efficiently.
My broker dealer would be lost without them.

This isn’t just another hole-​in-​the-​wall computer repair store… I shopped around to many different places and these guys had the best prices, fixed my computer quickly (a day or two) and had great customer service…
As I said, I shopped around… one place wanted $ 100 more than what NG Tech charged me and Geek Squad wanted $ 69.99 just to diagnose the problem with my computer… NG Tech gave me a free estimate…
I highly recommend this place… also they take credit cards which is nice…