Murray Hill Dry Cleaner & Laundry

I’d rather turn my underwear inside out and wear it again if this is the only wash and fold place in town. When I left them my laundry bag, they not only charged me extra 3 bucks for separation of whites and colored which I didn’t have anything white in the pile, but also delivered 3 days late.

Terrible delivery service. Laundry gets done, but they are always short staffed when it comes to delivery. If they tell you they will deliver it by 11am today, don’t expect it until tomorrow evening at the earliest. This has happened to me 3 times now. I’ve given them enough chances… Time to move on.

I am very surprised to find so many low reviews for this place so want to share my story. I lived in the neighborhood for years and when I switched to this place my clothes felt cleaner (sounds weird but it’s true), smelled nice, and only had a handful of situations which were resolved quickly (or I didn’t care about like a lost sock). Issues will always come about when you put your laundry/​dry cleaning in someone else’s hands — if you’re really that picky, do it yourself. For 3 years I’ve had same-​day cleanings and I loved the staff. I now live in the Upper East Side and still come down to get pants tailored here because I know and trust their work. I’ve been trying all different cleaners in the UES and still haven’t found a comparable replacement.

Worst dry cleaning experience ever! I was visiting NYC and needed two loads of laundry done. One was a simple wash and fold, another a small bag of clothes that needed to be hang dried. The wash and fold clothes came back wrinkled. The «hang dried» clothes were far worse. One shirt came back extremely smelly, as if it had been wet for too long. Two of the shirts were ruined with multiple, visible holes. This place is terrible. I do not recommend!!!

Like a prior review, I should have searched Unilocal before heading there. I’m an overseas out of towner and had specifically asked them to get my shirts ready of Saturday as they are closed on Sunday and I need to leave early to a meeting. While my suit and wash n fold were ready, my shirts were left on the truck (given they were in a box). Long story short, I need to spend another $ 40 – 50 on a new shirt and other that the typical «I’m sorry» no replacement or compensation was offered.
Bad service, don’t go there… even one star is too much for them

Here I sit at work in an undershirt — thanks Murray Hill Dry Cleaner & Laundry.
Long story short, I am an out of towner and needed to get some laundry done while in the city. Because Murray was 4 days late with my laundry I was forced to go to work today without a button down because I was out of shirts. I could have bought a new shirt this morning but then I would have been late to work which is at least as bad.
No apology was given, no amends was offered they just kind of shrugged when I complained as if they were unsure why I might be upset that my laundry was still not done 4 days after it was promised.
I’ve never seen 1.5 stars — good job Murray. This level of ineptitude is not easy to achieve.

Professional sandwich board at the door advertising laundry washed and folded at $ 0.75 per pound in large type. Turns out there’s a minimum of $ 8.50, which is noted on the sign in small, hand-​written magic marker. I didn’t see it.

I should’ve looked at Unilocal before I went here. I dropped off a dress (silk) for an event that I needed on a Friday. I was promised 4 times that It would be ready. Friday at 6pm, the dress was not there. The couple was gone and left a nice but useless young man to answer all my questions. DO NOT USE.

I’ve been using this place for over three years. At the beginning, I had to frequently call them to fold clothes as soon as they came out of the dryer because my clothes came back horribly wrinkled that I would have to either iron each piece of clothing or send them back. Once that problem got taken care of, I was quite satisfied. They were always late picking up and returning, but hey, it’s laundry. I didn’t care that much.
However, the last time I sent my laundry to them, I was frustrated that my entire safe wash garment bag was missing (which contained all my bras and underwears). I also realized that a pair of black pants had these weird stains on them, and that I had received other people’s clothes. I went back to speak to the owner, and she told me that she remembers that bag always being there and she lost the bag. She told me that she could get the stains out and deliver it to my home. A week later, I returned to the store ask about my pants and compensation for my lost items. She told me that she lost my pants (REALLY??? AGAIN!!!) and that the items were used so i should have thrown them all out and offered me nothing. I said yes, the clothes were used, but had no holes and were in perfectly good condition and thus did not need to be thrown out. I told her that my loss was over $ 600. She told me she knows she lost it but that was it. This place has the worst customer service and mixes customer clothes. I will never use them again!

No one should be bashing this place… its a dry cleaners. Just people trying to make a living.
if you treat them with respect, they do a good job — and they begin to know you. several times, I have forgotten to call them for a drycleaning pick-​up, and yet they come anyway. Quick service, good enough job, etc.
NY has too many whiners…

in terms of service it depends who you get here. i get the feeling that this is a family operation and the service varies at time. you can get your stuff dry cleaned or laundered same day for no extra fee if you bring it before 9 (pick up after 5). my only gripe here is that they keep breaking the buttons on my dress shirts.