Moves LLC

Today a movers llc van ran a red light at 21^st and 6^th, almost hitting me in the process. I jumped out of the way and yelled «it’s red!» And the driver screamed back «f*** you, a**hole!» So– I’d say there may be some service issues.

I did the storage + move combo, which gets you 2.5 free hours of moving. great deal… pretty sure the best out there. Nearly everything was smooth… friendly team, prompt arrival, quick enough moving speed. They had all supplies on hand, but you should know that they are absurdly expensive, so pack all yourself in advance. For example, as we were packing up, they asked me if I wanted to wrap the couch and chair. I said «Sure, if it’s no big deal.» He said «yeah, that’s what we do.» Great, until the end of the move when that flippant conversation turned out to be a $ 120 line item. (I would’ve gladly thrown the couch out the window to avoid that needless charge.) Total supplies were $ 310, which was astounding to me. I expected some premium for on-​site supplies, so my main beef was that at no point was the high cost of the wrapping implied. in fact the tone of the conversation was clearly the opposite.
I rated them 5 stars because they made it right. At the end, I was able to get supplies reduced 25% b/​c we all acknowledged the sticker shock. Out of principle and since 25% off of $ 120 was still well over what I would’ve paid for the wrapping, I called the company the next day. I spoke to Benny for a bit, unsuccessfully, then was finally connected to Steve Mallon, the manager of both companies. Steve was completely understanding and offered to comp my next month’s storage cost or credit my card for half the cost of the paper, which I think is completely fair. Semi-​painful process, but all’s well that ends well. Simple advice, pack yourself or ask the cost of each supply prior to its use. avoid surprises.
Thanks to Steve and props for making a solid business decision.

Biggest rip-​off. They came to my apartment, actually looked at everything that needed to be moved, gave a quote… and then tried to charge me 60% over that quote. «Team» leader was rude and completely unintelligible, other guys were mostly inexperienced. Even by New York mover standards, not acceptable.