Mimi’s Cleaners & Tailoring

Owners are friendly. Hours are normal.
Wash & Fold:
— Can be expensive but does a solid job with same day regular wash. Recommend showing owners specific stains up front and requesting cold wash. A few times stains have shown back up until we pointed them out and a few shirts have shrunk — but that feels like standard price to pay in NYC.
Dry Cleaning:
— No issues ever with dry cleaning. Well done.

So… Before I say anything, I am willing to give them one more try because they are so close to my apartment and have a decently fast turnaround.
Now with that said, the two times that I have dropped off laundry to wash, some of it came back dirty/​not completely clean. The most noticeable was my bed sheets still have residue from a smoothie that I spilled.
I plan on trying that one more time because this time I want to bring the clothes back if they aren’t completely clean. Mainly to see how they handle it. I will update my review after.

They shrunk 20 pairs of my nike running pants ($ 900+) and 30 pairs of my socks that literally turned into baby socks. The pants cannot be worn as they shrunk into kid pants. When asked about it, the manager refused to compensate me for anything and claims they didn’t do it even though they just did my laundry and dropped it off and I brought the whole bag with the receipt back to them. They have always said they will deliver by a certain date and my laundry is never delivered until I call them and ask them where it is. I have been putting up with that for awhile but this episode is unacceptable. I would highly recommend you go somewhere else.

The owners work the front and backend of this operation. It’s very clean and very nice and they do a very nice job. But it’s expensive. It’s at least $ 12 for each item dry cleaned if not more. And not very friendly. But they get the job done

I’ve been frequenting this cleaner for the past 6 months and I couldn’t be more satisfied. The owners are so friendly and know me by name. The service is great. Their tailoring is fantastic.
I come back not only because I’m satisfied with their service but their friendliness is so refreshing to see every time I walk through their doors. They even help me with the doors if they see that my hands are full!

Great place for dry cleaning and getting things tailored. Just make sure to say you want something dry cleaned and not washed. I took off a star because they washed a few of my boyfriends Banana Republic work shirts when it was dry clean only. Otherwise, they are great.

They lost the jacket to my best Hugo Boss suit, denied doing so & refused to adequately compensate me for it (they offered me a $ 160.00 cleaning credit which was unacceptable to me – I could not buy a new Hugo Boss suit for such amount). I was a longtime good customer & now know that they seem so nice & sweet until something goes wrong. The owner simply said he delivers himself & does not lose things (note that the bigoted owner said he doesn’t let a certain minority group do the deliveries like other places). I will NEVER do business with this place again. Shame on you Mimi’s.

DON’T use Mimi’s! They lost my sweater and did not have my name in their system. I got an attitude from the owners when I asked them to look for the sweater — they even insisted that I had my sweater at another cleaner’s. When I asked them to look, they said they would but it took them 5 days to do this. PS They found the sweater!

I should have never returned to Mimi’s after they lost my bag of laundry and did not, by any means, give me a fair reimbursement.
Recently, I picked up several pairs of pants that needed to be altered again since they had not done it correctly the first time. Then, when I dropped off another pair of pants that had not been altered to my liking, I was yelled at by the owners. According to them, I caused the mistake. Not sure why or how being that I dropped the pants off for them to alter.
I refused to take the verbal assault and stormed out of their store with such rage. I would rather walk to a dry cleaner or tailor in Brooklyn than use Mimi’s services again. I caution anyone who goes there to think twice. The only reason I gave them a single start was so I could post this review.

Agree with the other review. Phenomenal people who do a great job. Tailoring is actually really good — I’ve moved far enough away that they’re not convenient for normal cleaning, but still trust only them with tailoring.
They’re the kind of people who wave to you when you walk by the store — total class act. Best dry cleaner I’ve ever used.

My wife and I were loyal customers for nearly five years and would still be if we hadn’t moved apartments. Mimi’s is a rare find — a business in Manhattan where they know you and actually care. Definitely a great choice for dry cleaning and tailoring.