Metro PCS

More focused on selling phones than custoMer service. Terrible lines. The staff is walking around and chilling while there are tons of customer waiting for some custoMer service. I signed in to see someone for over an hour and a half and this is extremely annoying. Hope they start focusing more on their customers

Let me start from the beginning… DO NOT USE METROPCS AS YOUR CELL PHONE CARRIER. My daughter begged and pleaded with me to get her a METROPCS phone for her birthday ⁰⁴⁄₁₆. There were problems from day 1. The first day, you tried to dial out & the phone said welcome to Verizon wireless (Although it was then I found out that METROPCS is one of their subsidary companies). I took the phone back the next day. They had to give her a new phone & new number, but wait theres more… Two weeks later, she couldnt text message, I had to take it back again, Then it was time to pay the bill which was due ⁰⁵⁄₁₅. They disconnected her phone & on the day of. I went to the same location where I purchased the phone to pay the bill, the guy tells me her bill is $ 68.00 (She had a $ 40.00 plan) I asked why they said because she got a new # & a phone, They already knew what happend so they called Metro PCS & after two long hours it was removed. Then it still gets worse. They charged me tax & a $ 3.00 convience fee but then told me I had to go to an ATM because they only accept Credit cards for first time customers & that the $ 3.00 convience fee is because he shaves every morning… Which I then said, Well I shower everyday not for anyone elses convience but that should be at least $ 100.00 then right? Her phone is not working properly again. Now when she calls people you cant hear her. But she can hear you & she can hear herself. I learned my lesson but remember STAY AWAY FROM METRO PCS!!!