Mens Wearhouse

I walked into this store asking someone to assist me with locating the Esquire Navy Check Floral Lapel Pin. Instead of helping me with locating the item, the employee POINTED in the direction of the pins and said to look through them (there were three rows of boxes to look through at LEAST 20 boxes deep so I had to search through SIXTY boxes by myself while the same pointing employee sat with his back to me the ENTIRE time). Once I found that the item I was looking for was not in stock, SIXTY boxes later, I chose a similar alternative and proceeded to the cash register to pay for the item. As I am walking from the back to the register I notice that the pointing employee FINALLY gets up and is now following me to the register. As I place my purchase on the counter to pay for it he decides to put it in the bag and stand there as I paid the cashier. I told the cashier that NOBODY assisted me AT ALL and I wanted that reflected on the receipt. I paid, took the receipt, and checked to make sure it did not have any associate’s name on it (it said «Consultant: HOUSE ACCOUNT (HOUSE)») and then left. I expected better service from this establishment and hope that I do not receive this level of service in the future. Store #5424.

Please read below. What a horrible experience. I would never shop for any guy there again.
So… Went into Men’s Wearhouse to get my son a suit to wear for his 8^th grade dance … We were ignored and the sales reps did not pay attention to us… No one came to ask were we being helped as the sales men looked around like we weren’t there… Very upset… My mom took the lead… And said something… Then the excuses were disgusting… Not «customer service like»… I really wanted to go there… But I didn’t. I wanted to say «We can afford these cheap… suits!!! But I didn’t…I walked out the door (I’m not like I used to be lol) … Just left and took my money else where… And purchased a nice, bad suit from Joseph A. Bank (great customer service!). Yeah we are entitled to get the same customer service and treated the same way! Please ! I need my peoples to open their business… Entrepreneurship… Let’s go!
Means Wear House I will not give you no more business… Trust me!
#menwearhouse #josephAbank #wds #meetingtheauthenticyou

I’ve been to this place a couple of times and unfortunately both were pretty bad experiences.
My first time there I needed a new suit and since I’m tall they recommended that they create a suit for me specially. While the suit stayed «in one piece» for the wedding I attended a few days later, the pants they made are so tight and awkward-​fitting that I’m honestly too scared to wear them again because one bad step up stairs and I think they’ll rip right open. I still wear the suit jacket sometimes, but there are some threads sticking out of the front that I can’t manage to cut because they’re so short. Of course every time I wear it people are kind enough to point out the threads sticking out. Also, the inner lining on each side of the jacket quickly unthreaded and once I was giving a presentation and a big piece of lining was actually hanging out. Very embarrassing.
The other time I visited this store because I needed a few new button shirts (and quickly). The staff guy was helpful – asking me to confirm my shirt size, etc. I told him I wear a 36″-length max, but he still measured me to confirm. He kept suggesting that I should really wear a 38″. He helped me pick out three expensive cK shirts – all 38″ length and he kept saying that those are the right size for me. I don’t know why the hell I listened, but I was in a hurry and had to run. Of course when I got home and tried on the shirts they were all way too long. I actually had to awkwardly fold the sleeves of one and try to make it fit under my suit jacket (the same one they sold me previously that is falling apart) for a big presentation the next day. I seriously just wound up donating these shirts to the Salvation Army, although even though they’re new they’re probably useless and I doubt there are many people with arms that long that will find use for them!

Nefe, the saleswoman at the formalware/​tux was very kind, extremely patient and helpful in dealing with a future bridezilla (me) and her entourage. She was flexible and honest about accommodating the details for our out-​of-​town wedding.

Usually I do not shop at men’s warehouse. This location was on my way to grand central. It’s on 45^th and 3^rd Ave midtown. I needed to pick up a dress shirt for a weekend trip so I stopped here. I wasn’t even two steps in the door and a sales person approached me and asked what he could help me with. Usually you get that kind of service when you shop at a very high-​end place I just told him I need to get a dress shirt I gave him my dimensions. He still whipped out his measuring tape and measured me. He brought me over to a section and he pulled about 10 to 15 different shirts put them out on the table and asked if any of these suit me. I ended up getting two dress shirts. Soon as I pick the shirts up he walked over to the register and I was already being rang up.
Usually I do not come to men’s warehouse for dress shirts or ties. but I figured I would give it a shot because I just needed a shirt for a weekend Im not getting anything custom fit. I went here because I figured it would be quick and easy. It was quick alright
The service was rather quick I kind of felt rushed but again how hard is it to pick out a dress shirt specially when it’s not custom tailored to you. I did not spend much time in the store but the location did have everything that you would need to get dressed up.
Overall if you are in need of just a dress shirt or something I recommend coming to men’s warehouse.

DO. NOT. GO. HERE. Check my ratings and see there are VERY few reviews I have written with 1 star, but this rating has 1 star because I cannot give negative stars on Unilocal.HORRIFIC experience and ABHORRENT «customer service» (really non-​existent customer service). We had a about 6 pieces of clothing to try on and take and due to the disgusting, belittling, and entitled «service» we encountered ESPECIALLY at the fitting room. Please, if you like Men’s Warehouse, DO NOT go to this HEINOUS location.

Richard took very well care of me. Took his time for what I needed. Showed me a couple of suits in my price range. Reasonable prices, but a little bit of what I expected to spend. Like I always say, you get what you paid for. Not rushed at all. Good experience shopping at The Men’s Wearhouse. Thank you Richard.

I went into this store to purchase a belt for my fiancé. Not only was I getting stared at like I was a walking/​talking zoo animal, nobody offered to help! I was casually dressed in jeans, but it was a Friday! My office has dress down Fridays, so I don’t think I was suspicious looking. The lovely Black woman that rang me up asked if anyone assisted me, and was surprised when I said NO. She was the nicest one in that store. $ 42 for a belt and you treat customers like shit. So nice. I’ll never buy from that location again.

«I kinda like rushed service»
I am not a big fine clothes shopper because I am more of a t shirt and jeans kind of guy. So to some people the rushes service is unfriendly but it is perfect for me. I was in and out with my shirts in 15 min and the last 3 minutes was spent decided on which two bowties to buy (there was a BOGO special on shirts and ties). Since I was doing a simple purchase the service was ok, but U think that I would have been a little upset if I was buying a suit.

i used the website. it is unreliable. but it took my money quickly. then i tried to change the size with a call. took my call very, very slowly… too late once they took call, it had bee processed.
could i cancel? no, sorry, too late.
monkeys are scamming us in this organization. stay away, they will close and all their bosses will spend the rest of their lives on hold with the unemployment office.

Aah, the beauty of Unilocal — to be able to take out your frustration of a horribly run company with piss poor service.
I was forced to get a suit from Men’s Wearhouse as part of a groom party for a wedding I have coming up. My buddy getting married worked out a deal with MW for discounted suits for his groomsmen. I showed up about a month ago and ordered my suit. I paid for it that day and was told the suit would be in a week later. The employee who took down my order said MW would call me once the suit was in store so I could come in and get it tailored.
Two weeks later, NO CALL. I decided to call the store myself. I spoke with an employee who took down my information and put me on hold for 10 minutes. After he couldn’t find out where it was he said I had to call back later and talk to the original employee who took my order. That he was the only one who would know (???).
I finally got a hold of him and asked why he never called. No explanation. When I got into the store for the tailoring. No apology. I tried on the suit and left. Again he said I get a call when the suit was tailored. What do you know, no call again. Finally I went in to get my suit. I tried it on. After it fit, they packed it away for me. Oh no not in a suit bag. They put it in plastic wrap. PLASTIC WRAP. For brand new suit. Like it just came from the dry cleaners. I was appalled. This will be the last experience i have with MW.
Also, every time I went into the store there were a ton of employees just standing around. They all seemed like they were way too important for their job. They stood around trying to look cool. No one ever welcomed me. I always had to find the employee I was working with. Its no wonder MW is a dying business. I will never get a suit from them again. This is not the experience you should have when buying an expensive suit!

If you are not familiar with buying a suit, I would NOT make Men’s Wearhouse my first stop. The experience for the uninformed is like buying a mattress — you have a general sense of what you want, but no idea where to start looking… and the choices seem endless (or there’s only one very pricey suit they recommend). My dad and I got suckered into buying suits. Even with the BOGO promotion, they were still expensive for what they are, which are poorly tailored, cheap fabric items. Even the tailoring leaves a lot to be desired.

Not bad suits, great prices. But beware upsell hell and misaligned interests. Everything you touch looks «fabulous on you» because everyone is on commission. They ask for email, but only for marketing, not to keep me posted on status of my order. Entering this store reminds me why I love to shop online.

By no means a connoisseur on the subject of suits, but this place has a large selection of great quality. The prices are steep, but I don’t think you can get the quality for too much cheaper elsewhere.
My problem with this place was with its customer service. The gentleman greeted me at the door and started taking my full measurements no quicker than I was able to mention that I was looking for a suit, and off we ran to the section that had suits matching my size. He gave me a few to try on, and I fell in love with the fourth suit he suggested, a beautiful Michael Kors wool suit. He kept pushing the whole «buy one suit, get one free» deal, and rushed me off to the changing rooms to try it on completely. He noticed that the pant legs were a little long, so he quickly got the tailor chalk up a line for a cuff adjustment.
Hold up. WHAT?
Okay, I was interested in this suit, but why oh WHY would you assume that I was ready to buy it when I neither inquired about the price (my mistake, I concede) nor had him mention it. I was on a budget, and even though I loved the suit, I was NOT going to dish out $ 700 for it, even if it meant getting another one free. From then on, he turned sour (looked pissed) and the representative-​customer relationship got very awkward very fast. Eventually, I found a suit that much more closely fit my budget and ended up buying it.
I didn’t really appreciate his sneaky attempt to make me (a person who quite obviously did not look like a typical older, business/​finance-​type demographic that more often shop at their store) buy that suit.
Needless to say, I won’t be coming back to this location when I look for my next suit.

This store is large and seems like it could function well since its in such a busy area of town. I went to pick up a tux I ordered (purchased). I was left alone for a long time and had to call the main menswear house to find out if someone was going to help me or not. However the manager then approached me and took the time to help me out. For simple things it seams fine. For rentals or big purchases Id make an appointment in the future. However the manager did try once he turned his attention to me and even attempted to get me a discount.

I got there at 8:27pm and it was closed already. I saw the cashier finish closing out the registers. The hours should be adjusted to close at 8:30 in my honest opinion.
I’ve worked in retail before so I understand the desire to close out the last half hour of the shift, but on most occasions That would never be the case.
Wasted time.

I’m sorry, Mr. Men’s Wearhouse for giving you a bad review. But I really really wanted it to work between us. And you were a pretty big disappointment. Note: this review is in only in regards to a Tuxedo Rental.
I went a couple times to inquire about tuxedo rentals for my wedding. Each time I went, the woman I spoke with (I believe it was the same woman each time) seemed very uninterested in helping me and was more interested in having me stop asking questions and move things along.
Finally, I had Fiancé call them with his measurements because they have a Try-​On program where they send over a suit for him to try on and see if he likes it since they do not have samples in stores to try on. They told Fiancé they would call him when it came in within a week. Two weeks went by, and no call. I went by one day to inquire about it and the woman (same woman) went in to check stock and said it was there and if he doesn’t come in by the end of the week, they would have to send it back. All of this makes sense IF ONLY THEY ACTUALLY CALLED US to let us know!
Fiancé changed some stuff around in order to make it in by the end of the week. But the whole experience starting from walking in to walking out seemed very impersonal. No one at the rental table seem very interested in helping us, except merely just handing the suit over to try on. From time to time, someone would walk by and we would chase them down for questions. Overall, a few of the associates seem very uninterested in our business and in helping us. And there were only about like 2 – 3 other customers in the store! The associate-​customer ratio was like 5 to 1.
Also, the tuxedo rental policy is only iffy. The only thing they do is take your measurements, pick the suit that fits best with those measurements, and then will only adjust the pant length and cuffs. No other types of minor alterations are included.
Overall, I think a lot of things could have been overlooked if only there was better customer service. With that said, we will be looking elsewhere for tuxedo rentals.
PROS: there were SOME associates that were friendly, but definitely didn’t work with the rentals.
CONS: customer service, disinterested associates in the rental division, not very many options for tuxes

After a miserable experience at the downtown Men’s Wearhouse, I was ready to avoid the chain altogether (which would have been unfortunate, considering I’ve gotten good clothes at a good price and with good service from their locations in four different states.) I decided to give this location a chance after seeing the reviews on Unilocal,and I am glad I did. The sales staff was professional and patient rather than high-​pressure. My clothes were well tailored. Price was right, and the tailoring was done VERY quickly.
Ask for Delon. He was a good, customer-​oriented salesperson, and he offered good advice on sizes on selection for me.

I would not recommend Men’s Warehouse, at least this location. I’m getting married on Friday (09÷13÷13), Needed 4 suits for the groomsmen. We walked in during the buy one get one for 100 deal going on recently.
First impression walking in, there is no way you can look at suits on your own, you walk in and there is a literal gang of people waiting for you to step into the door so they can wallet rape you. An older gentleman stepped up to the challenge.
He greeted us and then took us to the section with 999.00 suits… I was not pleased.
He showed us a few suits, each time I said «we don’t really want to spend 900+ dollars a suit they’re only wearing once», and he would reply «but it’s buy one get none for 100, it’s a great investment». Dude… if i told you already I don’t want a suit that costs that much, even though it would be 500 X 2, you should have asked me my budget. I understand you get commission but you cannot expect me to pay 900 a suit for you to get a nice commission, especially if I already told you 3 times that I’m not paying that much for a suit, regardless of a sale.
Finally, after the forth suit he shows us, I had to get stern and tell him that if he didn’t find us another suit less than 250.00 we were leaving. Once that happened he changed his tune and found us a beautiful suit for 200, was great at that point! I was happy. But only after having to repeat myself several times.
Now here’s another gripe, you buy a suit that is meant to be hemmed at the legs and wrists, but then you make people pay for you to «finish» the suit? what the fuck? I don’t care if a suit is $ 100, you finish the suit because you left it UN-​finished! I don’t understand that. Also when I brought this up to another sales person, he said «if you ever find a suit that is already hemmed, someone wore it already»… what? so all, ALL, the suits in macy’s and bloomingdales and saks fifth… they’ve all been worn already? Do I look like an idiot???
So we paid for the 4 suits, I wanted a certain style so we found the perfect suit. Quality wise, it’s a great suit. Wonderful.
Fast forward to picking them up. What the fuck— They had the tags on the suits, but none were marked correctly… Annnnnndddd — drumroll please– the «tailoring» that they did for each individual person, so they fit absolutely right… was the same. We got 2 suits at 42 long and 2 suits at 40… the two suits at 40, were the same exact suit… tailored and all. there was no difference. the two 42 long, one inspired this review, was shorter than the butt area!!! and the other one is mid butt, where it was supposed to be.
how does two suits at 42 long come out to be different in length?! they obviously tried it on before buying them, so they knew the length was good. but what the hell!
And now 5 days before the wedding, we’re scrambling to get the suit fixed. Ok, ok, we had time to try it on but my brother in law didn’t think there was anything wrong. I get it, our fault in a way for waiting 5 days from the wedding to try it on, but still, this suit jacket… what happened!
worst service ever. EVER. will never return, except to fix this one suit.
And I weep, I weep for I already was stressed about this wedding. UGH…

This review is a two-​fer. We walked about 15 blocks in the rain to this Men’s Wearhouse after having a shockingly bad customer service experience with the tux rental staff at the 34^th street location of this chain and we were so relieved to meet Gio and Candace (sp?).
The difference was night and day. At 34^th Street, the girl helped us so begrudgingly, gave us short answers to any questions we had, argued with the groom about whether the tux style he wanted to try was «modern» or «romantic» on the website (the groom was correct). He was there with me (the bride), and three of his best friends who are all in the wedding party and we had made it clear from the beginning that we were there to get measured and choose a tux for the wedding. After about 15 minutes of her shockingly disinterested customer service all of us were desperately looking for other options.
Fast forward to the 3^rd Ave store. It was immediately a better experience, the staff were friendly, started by congratulating us on the upcoming nuptials (such a small and obvious thing to do, but it didn’t happen with the other girl!), and asked all the right questions. Gio helped us narrow down a style and Candace got right on the measurements. Gio was fantastic at making suggestions and helping us get all the details right, from which vest and pocket squares would look best, to how to differentiate different key players in the bridal party. We came away from the experience with our tuxedo rentals all settled and paid for and more importantly with our faith in humanity restored. Thank you 3^rd Avenue store! May all the other branches in the city learn from you!