MedRite Urgent Care

I got sick while traveling in NYC. Needed to go see a doctor and decided on this urgent care. I was seen super quickly and given an antibiotic. Dr. Platzman was amazing! Interested in how I was and how the service was. What a great and quick help. So happy that I was able to get in to see him while I was in the city.

I’ve been here a few times for myself and my sister, for everything from pneumonia to a foot x-​ray and tonsillitis. We happened to see Dr. Platzman most times, who is FANTASTIC. Very caring and, while quick, doesn’t make you feel like he’s rushing you out. He remembered us on subsequent visits.
This is an exceptionally clean and nice urgent care office, and each time I’ve been, the wait hasn’t been bad, and the front desk and nursing staff are mostly relatively pleasant. As other people have mentioned, you have to be SUPER vigilant and watch out for your billing — which is a little stressful! I found out that my insurance was not submitted for an appointment after receiving a pretty hefty bill for an x-​ray. Luckily the lady at the front desk the next time I went in took steps to try to rectify the situation. My only real complaint about this place is that dealing with insurance seems to be a headache since they’re not a regular GP office. Which seems like a near impossibility to find!
Despite the billing headache, I will definitely continue to come here for urgent/​straightforward needs because Dr. Platzman is REALLY great and gives me piece of mind that myself and my sister are in good hands.

This place is the best. Eva and Jovanna are a great team. I’ve come probably 3 times in the past month, and I’m always seen promptly and they get me in and out. $ 30 copay is so worth the trip. Good hours, friendly people, and they aren’t shy to write a prescription when you need it.

This place has saved me so many times. Great, clean, quick and conveniently located! Dr. Platzman is my hero!

I’ve been to this place a few times as I live next door.
I’ve been for:
1. Eye infection
2. Sprain
3. Allergic reaction to pain medicine after surgery
4. Pre-​surgical physical/​testing
Every time I’ve been seen in under 15 mins. 2 out of the 3 docs I’ve seen have been really nice. The one doctor who wasn’t was just OK but a little rushed.
The nurses are all super friendly and really nice.
The front desk staff could are OK. I had a bad experience with one who was a bit short and rude but I won’t deduct because of one bad apple.
It’s really a shame they are not open 24 hours. I had a horrible experience with Emergency Medical down the street.
If you are in a bind and need to see a doctor in an emergency or for some non-​emergency and your regular doctor doesn’t have an appointment for you, this is the place.

Lightning Fast care
In and out in about 30 minutes
Both Jovanna and Eva were absolute pleasures to deal with
Hopefully won’t have to go back in the future with another stitch job but if I had to I would definitely go back to Medrite
A+

Although I was very disappointed with my initial experience I will say that MedRite management reached out to me and promptly rectified the situation.
They listened to my concerns with my visit and within 24 hours my issue was resolved.

Doctor PlotMan is superb!!! He is positive, happy, helpful and most of all concerned about his patients.
I was SO happy to see him again on my last visit!
He is an excellent doctor. Ten stars !!!

My husband had a nosebleed that would not stop. He was panicked and I took him to this Urgent Care. They saw he was highly agitated and got him into a room as soon as possible. His blood pressure spiked so they explained they needed to call an ambulance. The doctor and nurses were extremely nice and managed to calm my husband down. They apologized that they could not help us at the urgent care but they were worried about the high blood pressure and did not have the proper tools there to help him. We totally understood and were just glad they were able to make us feel better about what was happening, even while sending us to the ER.

UPDATE:
Ms. Franklin Chaya, the office manager reached out to me personally with great attitude and investigated the matter that ended up to be an error. She apologized for such mistake. We communicated through the phone and settled the matter in no time. Not only she cancelled the second bill and she billed me at a reduced rate for the first visit. She’s someones that works beyond her way and takes each patient’s concern seriously. A good practice runs by good people, I would give Ms. Franklin Chaya a 5 star for her professionalism and superior work ethic. Ms. Franklin is a great asset for the clinic. She informed me to let the follow patients know that make sure to reach out to office managers when encounter issues. Once again, I would highly recommend Ms. Franklin Chaya and MedRite for having such a great customer service.
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BE AWARE OF YOUR BILL.
It IS a nice place, have pleasant staff and nice doctors. BUT, they billed me like crazy and in some way I didn’t think it made sense. My first bill, they billed me $ 295 under the category SURGERY which in reality they applied topical cream and wrapped me with bandage because I had burn myself. In addition to the $ 295, they billed me $ 350 for the medical care. When I called the billing department, per the lady, $ 350 was for the visit. So I asked her if that’s the case, why was I charged $ 375 for a second visit that just merely a follow up? She ended up agreeing with me and gave me a lower rate. She also gave me 10% off on the first bill, which still far away from how much the urgent care billed initially.
As nice as they are trying to be with a 5 star review, I think they charge the patient beyond reasonableness.

I came to this place out of desperation after my primary care physician misdiagnosed an infection I had twice and was not getting better with the medication that was given to me. I was also having health insurance issues as my card had not come in the mail and need to pay out of pocket until I could put the claim in myself.
The inside of the place is clean with an assortment of beverages available like lemonade, water, different hot chocolate and coffees available. But that is about as good as it gets.
When I saw the doctor and explained my problem and that the medication from my doctor wasn’t working she said I needed additional tests and asked me about my insurance again. When I explained the situation her tone became more condescending and told me I needed to go back to the front desk and pay for the tests which I was fine with.
There were about 5 people standing at the desk. «What do you need the tests for???» asked the receptionist nice and loud.
When I returned to the examining room the doctor said to me that the problem looked like the type of infection that I thought it might be. When I asked for the needed medication she said that she didn’t want to give me that medication until the results came back 3 days down the road «just to make sure» But she put on a cheerful voice and offered me… drumroll… More of the medication that didn’t work the previous 2 times my primary care physician offered it to me! Wow!
I ended up in the hospital ER less than 24 hours later. They gave me the medication I actually needed just from what was telling them and the exam and I began to feel better almost immediately. The infection I had could have caused serious problems I hope I am okay, I’m still worried.
I live 2 blocks away from Medrite, I honestly wanted them to a decent place.
Update: I was contacted by the director who really wants to fix the issue. I was told to come to their location across town where I received excellent treatment by their doctor. They said they called a staff meeting at their other location to fix the privacy and patient relation issues. The problem seems to be working itself out.

Best service I ever received from any urgent care… traveling from California and I get sick while in NYC and this urgent care was just 1 block away from our hotel. The Doctor was great!!! Thank you for helping me while on my vacation.

Absolutely the BEST Urgent Care I’ve ever been to. I have been here 3 times and every time I go, I’m seen SUPER fast. The front desk to nurses and doctors are very nice and caring. They diagnose quickly and efficiently and can do tests right there in minutes. I’ll never go to another Urgent Care in NYC!

I had a really positive experience here. I showed up Monday morning and was seen almost immediately. The entire staff was friendly, most notably Greg, though in truth everyone was great. Dr. Platzman was warm and had a great bedside manner, and I felt comfortable at this facility despite never having been there before. I would definitely recommend this location.

I have been a patient of Dr. Platzman’s for over 20 years. I was so sad that he was leaving his practice in the Bronx but since I work in the city now it is easier for me to get to see him. He has always had the best bedside manner and is a wonderful physician. My mom travels from the Bronx just to see him at this location.
The facility itself is very nice and clean. The staff is always courteous and friendly. I have recommended this place to several people and will continue to do so.

If you need urgent care and are anywhere near Midtown, THIS is the place you need to go. GREAT staff. GREAT doctors. Pleasant surroundings. Prompt service.
My daughter had two issues the other night: 1) she felt that she had scratched her eye earlier in the day and, 10 hours later, it was still bothering her a lot and 2) daughter is a ballerina and had fallen off of her pointe shoes about an hour earlier and her back was really hurting her.
My plan was to wait until the next day, after all, it was around 8 pm on a Wednesday evening, see how she felt with both items and then, possibly, take her to the clinic near our house in Rockaway Beach. We were walking to the subway on 42 & 8^th and saw MedRite Urgent Care. They were open I decided to go ahead and give them a try. I am SO glad that I did.
We were greeted very nicely by the receptionist. He was very quick and efficient in getting my daughter registered (they took our insurance, so that was great) and the paperwork that had to be filled out was minimal (always a plus). The facilities are very, very nice. Very modern, clean and tasteful.
My daughter was taken into an exam room within 10 minutes and the lovely nurse did all of the usual quickly and efficiently. Within 5 – 7 minutes the doctor, Michael Platzman, was in to see her. He did all of the right things with regards to her eye: checking, staining and looking for an abrasion or ulceration. Luckily it was nothing serious, but he treated it as if it were scratched anyway, giving her a steroid/​antibiotic eye drop. Perfect.
Next, he felt that she had a contusion on her tailbone, but wanted an x-​ray just to check. Guess what? They were able to do the x-​ray right then and there. It took all of 15 minutes. Turns out that she had, in fact, fractured her tailbone, but that she had done that in another fall last year (ballerinas fall… it’s part of the deal). He recommended ice, Motrin and rest (something she can’t do), which is what I expected.
The entire process, from start to finish, took no more than 45 minutes, yet we never felt rushed. I think that the level of care at this clinic is excellent and we will are considering making it our daughter’s primary care facility, since it is right next to her dance studio.
If you are in need of medical care of any kind and are in Midtown, I highly recommend that you go to Medrite Urgent care.

I injured my foot and refused to go to the ER. The next day, I took my lunch hour and went to this urgent care to get my laceration checked out.
Upon entering the facility, I was greeted by very nice receptionists. looking around, the place was very Clean and not busy and over filled with a long wait.
Shortly after, a nurse took me in the back and took care of all my preliminary paperwork, took my BP and vitals then brought the doctor in to see me.
The doctor was a young woman who is really nice and has great bedside manner. She immediately looked at my cut and said it had to be closed with stitches. She was very thorough in her examination, made sure I had update immunizations and had my tetanus shot. She explained exactly what was going to happen as I had never had stitches before. She walked me through exactly what was going to happen and then did it.
She took very good precautions to avoid an infection, she took her time and kept asking me if I was okay. She took care of my foot, gave me my stitches and had me in and out the office within an hour.
Aside from the great service and cleanliness, this facility is also priced well. They accept insurance but if you don’t have any of if they don’t accept yours they charge a flat fee of $ 140. I think that’s a good price because It covers minimal or extensive injuries. Even though it is a good price I’m not sure that a follow up appointment should cost the same amount especially if it is for something minor. I believe that an initial consultation should cost that price & any follow up should not be free but should be less that $ 100.
This facility is located centrally near time square and is easily accesible by public transportstion. The hours are flexible as well. I would go here if I ever have a future emergency and I would recommend it to anyone I know.

The wait was more than 1 hour for just a urinalysis. The receptionist was on the phone, talking to a co worker and just too busy to register patients in a timely fashion. 1 star because the waiting room is clean and spacious. When I inquired about how much longer it would take they told me 2 more people. Another 30 minutes went by and I went in to just have a urinalysis done. A Physician came out into the patient area yelling he only wants to see appointments first. So why have a open door policy for people to walk in and you open at 8 I arrived at 10:30. So when would I have been seen? Never… but thank God I mentioned I chose their location because of reviews and I guess the reviews aren’t as accurate.

Dr. Plaztman, your loyal followers are so happy you are here! This office is clean, modern and extremely efficient. I have been a patient of Dr. Platzman’s for over 12 years and I continue to see him here at MedRite. The staff here is very friendly and helpful. I am in and out quickly and am able to get the attention I need. I have been here multiple times and the wait time has always been under five minutes.
I was concerned at first about our family doctor moving from his regular office but now we are thrilled to be able to come to this convenient location and see him regularly. My mother-​in-​law comes all the way from the Bronx to continue to see Dr. Platzman at this location.

My family and I have come to trust and rely on Dr Platzman for all our medical needs. He and his staff at Medrite have proven themselves both efficient and courteous.
I come to Dr Platzman as a person who needs to get in and out quickly during lunch hours or at the beginning of the commute home. I have always gotten in and out in record time while all my healthcare needs are met.