Mc Givney Bros Locksmith

If I could give this shop a negative rating I would. Most unprofessional behavior I have ever seen. The owner needs serious people skills and anger management training. The photo on the wall shows he’s a church-​going man, but his actions only show he’s cultivated the worst of the Irish Catholic stereotype.
Had them install a cylinder lock on our door in December. Went out of town for Christmas, came back, and the cylinder started slowly working its way loose. Because of circumstances out of our control, didn’t get to talk to them about it until late January, and by then it was becoming serious.
My wife went and asked the locksmith to come and take a look at it. He literally yelled at her and told her there was no way it could be coming loose unless we took the back off it or someone tried to break in. Either way, he said it would be a regular service charge because it was past 30 days. My wife tried to explain the circumstances, but he simply became more heated and yelled louder. Our daughter was with her, and she began to get upset. My wife was choking back tears.
When the cylinder finally came out completely, I went to talk to the locksmith. I explained what had happened, and he began yelling at me, saying there was no way, in his «40 years of experience as a locksmith» (he’s pretty proud of this, repeated it several times) that a cylinder would ever, EVER, come out like that unless I took the back plate off and tightened the screws, or pulled it off with pliers. I told him I hadn’t taken the back off, and that the cylinder just backed its way off the threads and came off. He said it was impossible (in his «40 years of being a locksmith»). He offered to set up a cylinder in a lock and let me sit there and wiggle it. What the hell? Do you really expect me to give you any repeat business or say anything positive to anyone about you? I asked if he was calling me a liar, and he essentially said yes. He said it was a $ 65 service charge to come and look at my lock. It was an incredibly heated exchange.
I will pay a locksmith to make a service call from Albany or Shanghai before I use this shop again.