Marolda Properties

worst management co
and they hire the worst worker
the people who answer the phone cannot even answer a question!

First and foremost, I’d like to point out that they changed they’re name from ABC Realty to Marolda Properties to mask all of the previous complaints about the company.
–poor maintenance on building/​property
–poor treatment of tenants
–poor service
1. The building is prewar, the bannisters look like they were the original stairwell railings. They were supposed to «renovate’ the hallway in the spring… when I moved in duing the summer, I saw a sign on the door stating that the renovation was being postponed to the winter… that is more than a half year after the original renovation time. Now, it is the winter, and the only thing they are doing is painting the walls. Good job. The hallway area is so dirty, I’ve found a cockaroach or two before. Maybe they should invest in a cleaning service once a year… I mean, the rent that their 20 tenants are paying should cover it (sarcasm).
The hallway vent fell on my head — it was so gross and dirty.
2. Poor treatment of tenants: when you are able to reach someone from Marolda Properties, they are almost unwilling to help you. The receptionist, the property owners (Larry, Bill, etc.) and the accounting department — I don’t even know where to start with them. They speak to you like you are an idiot and do not understand the simplest concept. It’s just terrible customer service, which is ironic becuase that’s what we pay them for…
3. Poor service: They have terrible response times. Whether you call or email them, good luck getting in touch with someone. You are better of visiting the office in person, which isn’t much friendly of an environment. If you call and leave a voicemail, don’t expect a call back. If you email someone, don’t forget to follow up because they never respond to emails — yes, Isabel Negron, I am looking at you.
They don’t want to deal with the tenants. They treat us like pawns. The only time they want to talk to you is when it comes to paying them money. They don’t even want to explain why the gas is shut off or why the super hasn’t arrived when it’s 4 hours past the time they told he would be there.
DO NOT RENT FROM MAROLDA PROPERTIES, this is your only warning.

As others have stated, I was expecting a negative experience with the management company, but am actually very pleased. I have reached out on several occasions, sometimes getting a response and repair done within the same day, other times it took longer, luckily it was never for something that was urgent. For larger issues that cannot be rectified immediately, I have found it really helpful to speak with my property manager because I get thorough explanations of what is wrong, what the process is to repair the issue and a possible length of time until the work can be done and will be completed. On top of that, my superintendent is so friendly and can actually complete most repairs himself!

I have lived at 57 Spring St since 2008 and I must say that Marolda was the worst management company I have ever had to deal with (or known someone else to deal with). They don’t respond to maintenance issues and they try to increase rent an INSANE amount. This year, they want $ 900 more a month (yes, a month) to renew! If they took care of problems and made upgrades then maaaaaaybe they can justify that but not when you are complete jerks to the tenants you have. It’s a shame.

I lived in a Marolda building on 12^th and A back in 2006. Half the building was paying $ 400/​month in rent while the other half was paying 2k for a terrible 2br.
In any case one day during «renovation» a guy with a blow torch «fell asleep» and the building burned just enough to force everyone out. Clearly done on purpose. So obvious it wasn’t even funny. These guys are crooks.

AVOID AVOID AVOID
when living in nyc, yes living is costly but think about the cost of holes in a wall where bugs can crawl out onto your bed and the cost of fungus growing from the
corners of your bedroom. My advice is if you can spend the extra dollar for a reputable and trustworthy agency, do it because then you know you’ll be taken care of if things like this happen. Just because you’re a student or don’t have big bucks doesn’t mean you should subject yourself to such poor quality service and living and be taken advantage of. you deserve more!

We learned today that our electric was illegally hooked up to another apartment and we’ve spent the last two years in a death trap. Now we get to choose: no power for two weeks during summer or spending two weeks with power knowing that our apartment could burst into flames at any second. Thanks Marolda!

Chris Fanelli should get fired

My property manager Chris Fanelli is completely unresponsive. He ignores my emails when there is a problem. I have to email him countless times and call the office to get anything taken care of. Even then things still do not get done. After 2 years of being a good tenant and always paying my rent on time you would think that would be worth something but it isn’t!

If there were a way to leave 0 stars I would. Our experience with this company has been horrible. They are unresponsive, uncaring, irresponsible and uncompromising. Our apt is freezing, and they refuse to do anything about it. We were told by our broker (who we paid a sizeable amount of money to) that the building was full of responsible tenants… ha! We have had property stolen, destroyed, there is a constant wave of smoke and drugs in our halls, and after constant reports to Marolda, they suggested we «call 311.» Absolutely pathetic. Please do not give these people your hard earned money.

Terrible people. They will make your life a living hell even if you pay rent and do what you’re supposed to do. I regret ever moving into a place managed by these people. Asshole is the word I would use.

I live in my apt for over 15 years before Marolda Properties bought the whole building. First thing they did was to kick out all the old tenants, they suited all the old tenants with any reason they found. They rent out the empty apt at market place to «new» New Yorkers. But I don’t see any new tenants live there over 2 years. I don’t see any reasons anyone will pay that much for a crappy old apt. Heat and hot water is also an issue in the winter. People work in the management are horrible, you can’t get any request through them. The stupid thing is they charge $ 100 deposit for a replace key for the front entrance, which might only cost them $ 2. This place is totally rip off. Avoid it if you are NEW to the city. Not a place to start a NYC life.

I lived in a Marolda building (262 Elizabeth Street) for two years. The building was always clean and well-​maintained, and they were perfectly fair with my security deposit. Yes, they were a little difficult to get ahold of; but I believe I had an above-​average renter experience with them.

Since Marolda purchased our building (s) in Harlem last year, they have been pro-​active about fixing it up. The previous landlords were quite horrendous, they never fixed anything, never painted, the basement laundry room was disgusting and full of Flies, Rats, and biting insects which would enter our apartments through the holes around the pipes. Fortunately, after a year, the Rat problem has been cleared up. Often times previously the walls would rumble with tumbling Rats, but fortunately they have been put into remission. The Flies are still an ever-​present issue, and for some reason Marolda
are not patching the holes from the basement, so our walls and ceiling are covered in Flies and their disgusting fecal matter, and they are a continuous pestilence. Instead of dealing with the real problem, they send the exterminator…
Since then, Marolda fixed all the issues, the building is clean. Then in 2013 they sold the building. Oh well, the new owners are ok.

After living in NYC for nearly 7 years, I really didn’t expect much from a LL but these guys are the worst in my opinion. Phone calls, messages and e-​mails go unanswered. The lady who deals with leases and money was on indefinite maternity leave («working from home/​aka not working from home»), with no one to take her place. My lease was going to be up in 4 months so I knew I would need to get a head start with them to figure out what the terms of the new lease would be, so I could look at my options. Well, two months of calling, emailing, etc. and I still hadn’t heard back from anyone… getting nervous, they finally call me (not to return my messages of course) to tell me that they «have a new business plan and wouldn’t be offering lease renewals.» Seeing as I had lived there for years and never not paid rent on time/​in full, I was confused as to why they wouldn’t want to continue taking my money for doing basically nothing in return. «Well, we’re going to renovate the building so you have to be out at the end of your lease.»
Fast forward 1 month later (30 days prior to my lease expiring) I receive a call offering to renew my lease from $ 2,500/month to $ 3,000/month rather than kicking me out. CONSIDERING IT WAS 30 DAYS BEFORE I WAS TO MOVE, I had already made moving plans and declined.
Fast forward 3 WEEKS AFTER I vacated the apartment, I get another call from the office. «Hi, did you move out of your apt?» «Uh, yes, my lease expired 3 weeks ago…» I replied. «Ok, thanks.» click.
The hot water and heat started to go out roughly 1−5x per week for about 6 months until the day I moved out, so that’s most likely still the case. Of course since the heat and hot water were included in rent, it wasn’t a priority for them. When I called to alert the Super about this problem (weekly) he’d either not pick his phone up, turn his phone off if I called more than once when he didn’t pick up, or tell me «ok, someone’s on their way,» which was his go-​to line to get me to shut up. Of course no one was on their way, unless they were traveling by foot, from… China. Yup, we didn’t have hot water/​heat in winter for 3 consecutive days on more than one occasion. One day I inquired as to why this keeps happening if someone is «fixing it». Surprisingly, and honestly, the super said that the boiler was broken and the problem would keep happening unless they replaced it. Silly me, I asked why they didn’t replace it and the Super snapped back about not being able to do it in the winter and, «Do you want the building to blow up?!» (the building I’m referring to is 99 E. 7^th FYI)
This is just a very brief snippet of my experience with Marolda. I could really go on all day but they aren’t worth the time. The people that work here leave me with my mouth hanging open every time I interact with someone. They are the epitome of unprofessional, but I guess they can get away with it so why would they bother to change.
I never got the money back from my security deposit that had been in an interest bearing account for 2.5 years because they charged me some BS fee that happened to be the exact amount of the money they owed me. Weird!

I forgot to mention that the apartment in question was, on the off chance a future renter will google the address, 6 west 107^th st. 6 W 107^th St had bed bugs and in more than one apartment.
Bottom line, they jacked up the rent at the last minute, and waited a month before treating bedbugs. Hard to justify a rent increase with bedbugs, but they found the gall.

My experience with Marolda has been pretty good.
The process of obtaining my apartment was hassle free and an overall easy experience. They’ve been quick to answer phone calls and send over assistance even on a Saturday morning at 9am.
I only have two gripes with them: they’re slow with cashing our rent checks (took them almost two weeks once) and they weren’t very thorough when trying to make our apartment rodent free. They only laid down a couple of sticky mouse traps and didn’t cover up the exposed holes we pointed out.
I don’t keep my expectations high for property management so I’m fairly content with the service they provide.

Horrible. Unprofessional and rude. To both businesses and residential. I’ve dealt with many management companies in NY for the last 20 years and they are one of the worst.
They think it’s ok to leave people with leaks and unsafe conditions. They never answer calls for weeks and months. When they do finally show up they say they are coming back then never do. This has happened repeatedly — not a one time occurrence.
Avoid them if you can.

They don’t pick up the phone. They don’t answer e-​mails.
When winter first started, my radiator turned on and decided to spurt water onto the floor. It took me days to get in touch with someone, and I’m sure that the damage to the wood floor is going to come out of my security deposit.
When we spotted mice in the room, we tried to get them to send someone to fix the holes they were coming in through, but to no avail. instead we got regular visits from exterminators who gave us those horrible, inhumane sticky traps. And never did anyone come at the time we contacted them about the mice; only when the entire building was getting a visit.
And now that my lease is about to be up, they’re texting me nonstop «can u be at the apt at 7:30 plz» or «leave us a key then can u plz,» even after I told them I work beyond full time and am not around the apartment.
I’d give them 0 stars if I could.

All I have to say is that my building doesn’t have bed bugs. So thanks, Marolda Properties.
NYC: lowering expectations daily!
No, but seriously, they’re pretty decent, as landlords go.