Marmin Collision Specialists

I have to give Marvin a zero in terms of the experience I had with him yesterday. He called me up saying «that I an dealing with the wrong people»
” that he will sue me for defamation” all in a ranting unprofessional irrational way. Obviously if Marvin of Marmin collision ran a clean business he would not be getting such crappy reviews from dissatisfied customers. My experience with them is nightmarish and a message to Marvin. Your playing with the wrong guy! Never threaten me. Keep far away from Marmin/​Marvin and Richie his partner in the same building who is a liar and did very little on my car but wanted lots of $$$$ for crap work. CUSTOMER BEWARE!!!

I would like to start out by saying that I never write reviews like this but was so upset that had to say something. My car was fixed fine and I thought everything was great until I got stuck with the rental car bill 1 month later. Marmin then had the audacity to lie and say the car was ready days before they said it was. They were very rude and unprofessional on the phone. The insurance company even said so. All I have to say is go to someone that has ethics and does not make things up…

Beware! Was directed here by Allstate to get an estimate for collision damage. With the garage full, I was instructed by a Marmin employee to park in the street in a no parking zone, which was, not incidentally, filled with other cars apparently waiting for repair. Though clearly marked as no parking, since a Marmin employee directed me there I figured parking there for the time being was fine. But no. I get a $ 65 ticket. When presented to the manager I was told that I should’ve left the keys with his guy so the car could be moved – even though I was never instructed to do so or would think leaving the keys in a car on an NYC street would ever be a good idea. The manager entirely disavowed any ethical responsibility for the action of his employee or showed any sign that he even cared that a potential customer was lost. He simply said that this was «an unfortunate part of living in New York.» The truly unfortunate thing here is that there are businessmen who so casually and obviously couldn’t care less about poor customer relations. The whole experience epitomized stereotypes of bad car dealers, mechanics, body shops. Avoid, avoid, avoid.

Marmin Collision Specialists did not properly repair my car and was ready to accept payment for work not done. Not only that, the invoice shows they planned to overcharge me more than $ 39. They also did not call me – or attempt to try to reach me when they didn’t get my voicemail to let me know the car was ready and the insurance company wouldn’t pay another day for the rental. I was stuck at work. Unprofessional. They take in too many cars to give yours the proper attention or know what exactly is going on with it. WORST!
Just watch this video:

I brought my car to Marmin Collision because my insurance company directed me there for an estimate. My instinct was to take my car to Lexus for the collision work but since the car was already there and there were a lot of luxury cars around I made the decision to let them do the work. BIG MISTAKE! When I came to pick up the car I inspected it and found numerous defects in the paint and over all very shoddy work.
I pointed out the defects and Harley Miller the manager dutifully marked everything down. Unfortunately he was unable to convey the results of his notes to the guys doing the work. The second, third and forth time I came to pick up the car there were still defects. Each time I would go over the defects w/​Harley and each time it got a little better. Finally on the FIFTH TRY they FINALLY got it close enough for me to accept the car. They took more than 6 weeks to finish my car which was originally promised in 7 – 10 days!!!
This company churns out inferior work with the hope you do not look too closely.
Also note that they park the cars in a no parking zone on the street. Apparently my car was ticketed two times ($ 75 each). I only found out about the tickets when I received a letter from the city demanding payment plus late fee.
Yes, they are pleasant enough as they are screwing you but I’m not sure that counts for much.
If you want a lousy job with a smile by all means use Marmin. Otherwise do yourself a favor and STAY AWAY!!!
THIS SITE DOES NOT ALLOW YOU TO GIVE ZERO STARS

I often have a love hate relationship with NYC. Last week, it was solely HATE.
Blizzard in NYC: bad. Blizzard in NYC during Dept of Sanitation budget cuts: worse. Having a car in NYC during a blizzard during Dept of Sanitation budget cuts: terrible.
I wake up on 12÷27÷10, the morning after the blizzard hits, to dig out my car and I’m pleasantly horrified to see a gigantic dent in the shape of a snow plow blade on my drivers side door.
So I am left with my insurance, my deductible, and Marmin’s Collision Specialists. Honestly I couldn’t have been in a worse mood bringing my brand new car (only 500 miles) into Marmin’s, and they were pretty understaffed and overworked themselves. However, Harley (mentioned in other reviews) treated me nicely and professionally. The lady at the front desk (Marion I think?) also was very sweet and informative. Marmin’s is a Proshop which made the whole process a lot faster. My car wound up being ready about 4 days earlier than they originally said it would, and Harley kept me updated the whole time (he either called me or I called him.) Even though I had no clue what he was talking about because I’m not a car person, he told me specific details about everything they were doing to my car so I would know.
My car was ready exactly when I said it would be, even though it was a little annoying because the place was packed when I got there so I had to wait a bit. I looks great and I can’t tell anything happened.

These guys are REALLY GREAT! I was surprised by their honesty and helping me save money. Ask for Harley Miller — he’s totally chill and really to the point, no BS which is so rare in this industry, and is honest about the turnaround time. Someone hit my rear end and my car was parked so I obviously had no idea until the next morning — they got it fixed right away within the timeline they told me. No BS and they even got a brand new bumper when I picked it up today which I was not expecting at all! Oh yea, they totally vacuumed and cleaned inside my car… AWESOME!

OMG!
That was my reaction when I got out to my car on the street a month ago. The telltale note under the windshield wiper could be seen a half a block away. I knew it just couldn’t be good news.
And it wasn’t «A rental truck hit your car and took off, sorry I couldn’t get the plate number» I’ve spoken to the Collision Police line and they are great, however you really need to catch someone in the act to have a fighting chance.
My insurance company recommended Marmin. I passed on my first instinct to take it to the dealer and Wow! I made the right move.
At first I was panicked as to where I would bring my car, I thought the closest body shop would be in one of the outer boroughs not 7 blocks from my pad. So I call AAA and the take my crippled auto over to Marmin on 73^rd. From the start I gained a sense of comfort. Although its a material object we tend to get emotionally attached to our rides and need some comforting when their ATTACKED BY A DAMN oops sorry calm down.
Well my insurance co. told me I had a lifetime guarantee on all repair which Marmin confirmed.
Parts took a few day, paint etc a few more and my baby was ready to roll in 5 days. I did have to pay my deductible due to the fact the wonderful renter took off. Thanks Marmin for a job well done and helping me deal with the emotions associated with a crime so heinous. LOL No one was injured I’m thankful :-)