Manhattan Mini Storage

Very friendly and helpful staff. Scheduling by phone was easy. The staff at check in was delightful and very pleasant. The facility was very clean and the whole process seemed seamless.

Elizabeth Gomez at this location was wonderful! Extremely helpful and friendly. Because of renovations, I had to move all my stuff from one storage unit to another, and she made the transition as easy and painless as it could have possibly been. Also, the movers they hired to help were friendly and fast at moving all my stuff. Definitely recommend this location.

I was happy to find a small storage space in Manhattan for $ 99/​month, even happier when I found they provide free shuttle service to move my belongings into storage. I got a better price saving an extra 15% for easy-​pay and 6 month agreement.
The best part was the beautiful smiling face and pleasant personality of Monetta (CSR) who helped me finish all the paperwork etc.

Great storage facility located in downtown Manhattan. I love this place not only because the space is easily accessible, clean and organized — but the staff is also great! I have never had an issue during the almost two years I have used their service. I have leased two storage units of different sizes as well as subscribed to their package receiving service (great if you receive work shipments or do not live in a doorman building). I would recommend this place first to any friends looking for storage. I would also tell them to ask for Angelique at the desk– she’s super friendly and will make the storage experience easy.

I have been a customer here for 4 years (and will remain so for a long time). The staff is always so helpful with all my requests. I have frequent shipments, often multiple boxes, that occurs all through the week. I’ve never once had a problem with any of my shipments or items at the location. The loading dock is very big and welcoming. The location is clear and well maintained. Angelique and Delroy consistently go out of their way to help me with all my needs. Definitely recommended for all your storage needs! Go see them! =)

I haven’t decided on using this storage firm yet, but I spoke with a woman named Lauren on the phone. She was very helpful in letting me know locations and specs on the need that I have. Looking forward to checking out the facility!

I visited several storage facilities today; then, my friend told me to visit this storage facility. I went there and met Rawl; right away I felt that this was a different place. With the professional manner, as expected from a business, he explained the process. Coupled with how clean the facility is, I was very impressed. This seems like a good place to store whatever you have.

So the guys there Mr. Campbell and Rawle helped me store my antique furniture for 8 months but they also were quite helpful when I moved. They went out of their way to make closing the units easy and even broke a lock I didn’t have the key for easy. I now still have one unit I need to clear out and they really have been great for 8 months with me. You have any issues just ask the guys there. They will help u out. Thanks guys.

I visited the Manhattan Mini Storage today and I’ve met Rawl who showed me a bunch of spaces. I’m particularly picky because I need a storage for a bike for work. Rawl told me that he has all the time to show me spaces that matches my criteria. I felt extremely comfortable about my decision. This place is great and the customer service representative are well trained. I would highly recommend anyone to come here if they’re looking for storage.

Angelique was incredibly fast and focused when I came by Saturday night. I got there later than expected around 9:20 PM (location closes 10:00 PM), and needed to see spaces that were better deals than my current EV MMS space with a $ 900 price tag. She showed me two spaces and partnered with her manager by phone on pricing. I had locks, signed contract, and key card ready to use before 9:50 PM. This is happening at same time she’s wrapping up a contract for a father and his son. I honestly have never seen anything like this at MMS or any other customer service reliant business. Outstanding!

5 stars for service, 3 stars for ease of location to subways.
It is always a pleasure to speak with MMS employees. The location is always clean and definitely climate controlled. I went with the South St location due to price but sadly there aren’t any subway stops close to the location so if you are bringing/​picking up lots of goodies or something heavy its a bit of a challenge. Yes, they have free moving van (which I love) but its one way only.

I’ve been «storing» with Manhattan Mini since I moved to NYC in 2013 and it’s been a wonderfully calm relationship.
Honestly, this location is a bit of a pain in the butt to get to, but at the time seemed decent given where I lived. That said, it’s a fairly quick (and smelly) 10-​min walk from either East Broadway or any of the Canal St. stations.
The only quirk is that you have to «activate» your key card before entering the facility. Basically that means going into the main office, swiping it to activate and only then you’re able to use the elevators. I just think the extra step is unnecessary.
The space is HUGE however after a while you get used to the quirky turns and it’s almost a blessing to walk to your storage unit as its a relief from the chaos outside!

I was informed that I had to move the contents of my locker on the sixth floor (now that I come back here and see reviews mentioning the roof fire of Oct 14, I know why and am glad I heeded the call to move before that date!)
I was given a new locker on the 4^th floor which was supposed to have the same dimensions (5×5×4.5 feet iirc).
I went to check out the locker, and felt that it was smaller. Not by much, but given that my locker was full, maybe enough. I double-​checked, measuring the height on my body of both storage lockers, and indeed, it was about half a foot shorter.
We tried to move the contents, but some of the boxes standing up didn’t even fit anymore, so it was impossible to use the new locker. In my mind, worst-​case scenarios started running of how I’d spend the next few hours arguing with the staff, whether I should get a bigger locker which would be more expensive, and so on… I had asked before what the price of a bigger locker was, in case I wanted to maybe store more things there, and it would have been more than three times as much for a locker that would be 60% bigger.
I went downstairs and explained the problem to Rawle Duke. He checked his computer, and in very little time he offered me a new locker, full height, for the same price as what a half-​size one would currently cost. The contract is a little confusing, and it reads as if I’m actually paying full-​price with a one-​year discount to half-​size price, but I definitely appreciated how quickly Rawle took responsibility for the company’s failed promise to provide me with a same-​size locker, and assigned a new, bigger, locker to me.
This is not the kind of service I expected from MMS, so I was very pleasantly surprised to be back on my way after fiilling my storage locker, and enjoying the rest of my Sunday evening at home, instead of in a frustrating argument.
I may change my mind next year if they do intend to charge me full-​price for a locker size I didn’t need, but we’ll deal with that problem then.

Update: the storage manager at the location called me today and very sincerely apologized for my experience there. He also promised that there will be a meeting hosted regarding the customer service at the front desk, which I hope would improve other people’s experience at this place.
They successfully gave me the worst service I have ever experienced in all New York establishments. None of the staff is helpful in even articulating the easiest question. Example: (1) Do I get the 10 dollars back if I can find the key and return to you? No. You need to give me 10 dollar right now. (After I repeated my question 5 times, some other dude nodded and this staff had to admit, but WITH A VERY NASTY LOOK.) (2) When I tried to close my lease, this same staff took what he needed (which is my signature) and just casually left a pice of copy on the table then left, didn’t even lightly suggest me that the process is complete.
What kind of customer service would be making you feel so uncomfortable but can’t even snap because THEY JUST COMPLETELY IGNORE YOU?!
On and I forgot to mention their tricks here and there to get as much as possible from you: buy locks from them (you need TWO); insurance (it’s compulsory and monthly, the cheapest starts at $ 10 dollars; and card key (the staff told me to pay him $ 10 dollars right away with a tone as if $ 10 is not worth a dime at all).

***** UPDATE *****
I am updating my review from 1 star to 3 stars today in light of the following:
Jenny contacted me shortly after I posted my review to ask me about my customer account number. She transferred my case to the manager of the store i am a client of.
The manager gave me a call, was very courteous and indicated that as a loyal customer since 2010, they would be able to adjust my rate back to what it was a couple years back. They do this on a case by case basis, it seems. In the following years the rate increase applied is still expected to stay the same, although the basis for that increase has now been reset. I accepted the offer.
In summary it seems like if you are not happy about the rate you pay, the best is to contact the manager of your store directly and try to bargain. Not a guarantee it will work but as usual in america, it does not cost anything to try (a review on Unilocal may help as well though), and in this case this worked for me.
I appreciate the fact that the business was very quick to address the issue and that they have enough commercial sense to do a gesture for loyal customer, this is the reason i improved my rating. I don’t give it more that 3 stars though because i still think that those price increases are too expensive and i don’t think it is good business practice.
**** ORIGINAL REVIEW IS BELOW ****
GREEDY BUSINESS INCREASES RENT 15% PER YEAR OVER THE LAST 4 YEARS
I have been a customer of Manhattan Mini-​Storage since 2010 and until today I was overall happy with the quality of their service, albeit a pretty simple one.
However I have noticed in recent years a worrying pattern of egregious price increases in their rent. Indeed over the last 4 years the rent has increased at a staggering rate of 15% per year. This has gone for my unit from $ 34 to $ 39, $ 45 and from Dec 1^st I have just been informed it will bump again up to $ 52/​mo (i use a 4×4×4.5 box)
While i appreciate that costs of service go up over all in our economy, it seems to me that a consistent increase of 15% per year is much beyond any measure of increase in the quality of service that they offer and even much higher than the increase of real-​estate prices in New York over the similar period.
Contrary to what is claimed in their annual letters, year on year I don’t feel that the quality of service has evolved in a way consistent with a 15% increase in premium every year. Actually their service is exactly the same over time and completely minimal.
I would therefore inform other potential customers reading this review that even if you are considering doing business with them through an attractive promotion you should carefully take into account this 15% per year premium increases before taking your final decision.
As to myself i will now look for alternatives and probably terminate my contract with them asap.

I was helping a friend move out of her dorm and Brian picked us up and helped us with her baggage, and gave us a ride to the storage warehouse. He was prompt, helpful and extremely friendly. Encouraged me to want to use the storage facility in the future. The entire process went smoothly and was handled well!

This business is very predatory, in my experience. They sell very aggressively (even awkwardly so) and make it very difficult to cancel. You can’t cancel on their website, they don’t provide a contact email, and if they know you are trying to cancel, they will actively avoid you.
Be warned: they make it very easy to join and VERY hard to leave.

You’re better off just tossing your important belongings into the middle of the street.
A fire on the roof caused sprinklers to go off on October 14, destroying property in hundreds of storage lockers. If you called to try to find out what was going on, the phone number was turned off.
The fire was caused by work on the roof — specifically an arc welder causing sufficient heat that combustible materials in storage lockers on the sixth caught fire. You know, clothes, papers, photographs… the kind of stuff you STORE IN STORAGE LOCKERS. I have a copy of the fire report.
If the roof needed this kind of work, then storage lockers on the sixth floor should never have been rented out to customers.
I’m still negotiating with the insurance company representing the third party roof contractors that caused the fire but damage was in the many thousands of dollars and many items are simply irreplaceable.
On top of all this, a few years ago there was a pipe leak above my locker which also caused property damage.
All told, I was a loyal customer for almost 4 years, spending over $ 100/​month and wound up with property damage that was several thousands dollars more than the cost of four years of storage itself. It would have been cheaper to throw away my belongings and to have purchased replacement belongings after moving to a larger apartment.
Some staff members were helpful, but overall the company was completely overwhelmed by this incident and were more or less unable to adequately deal with this situation.
Sometimes acts of God are unavoidable (although this fire was completely avoidable). In the event of an act of God such as a hurricane, I have zero confidence that Manhattan Mini Storage has the number of staff members or wherewithal to help you. You’ll be on your own.
I cannot recommend their service.

Excellent customer service and a hassle-​free move!
I called about a month in advance and found out that I would pay $ 140 for a 2 month stay with a $ 140 security deposit. I had all of my questions answered over the phone and scheduled the Storage Taxi (which only picks up in Manhattan) to come between 11am-12:30pm on a Sunday. I had all of my boxes packed and my ikea bed disassembled early that morning. I got a call from the driver Alex that he would be at my apartment in 20 minutes and I moved all of my boxes downstairs (I was on the 3^rd floor of a walkup so this was the most stressful part of my move).
When Alex arrived, he helped my boyfriend and I move the boxes into the storage taxi (aka minivan with seats pushed down) and organized them so that everything would fit. I was convinced that it wasn’t all going to fit (I had 6 boxes, a diassembled bed, dresser, mattress, 2 large bags of clothes, and a suitcase) but Alex was determined and somehow made it work. He was incredibly helpful and friendly and when we arrived at Manhattan Mini-​storage, he helped unload my things and put them on the rolling carts as well. I gave him a great tip.
The staff doesn’t help you move the carts up to your storage locker but that was fairly easy with the elevators and rolling carts. I was able to fit everything inside my locker and the whole process from start to finish (from carrying things down from my apartment to putting the lock on my locker) was about 2.5 hours.
The facility has great security and friendly staff. The location is really convenient and clean. I was amazed at how easy and stress-​free the whole experience was!

Really good experience with this storage facility. Used the free storage taxi on 2 occasions and had no problems. Its pretty easy to load and roll all my stuff up to the storage space in this facility.
Location is really easy access by the East River and the hours are very accommodating. They were even open on Christmas Day which was what I needed and made the holiday very peaceful.
Using the free taxi saved me a lot of money in van rentals, but the caveat to using this service is you need to book it in advance.